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Abhijeet kumar filed complaint against Samsung on Oct 3, 2023
I am writing to express my deep concerns and frustration regarding the cost of the screen replacement for my Samsung Galaxy S** Ultra, which amounts to Rs **,***/-. I feel compelled to share my perspective on this matter, given the circumstances surrounding the issue.
First and foremost, I want to emphasize that I have always been a dedicated and loyal customer of Samsung, having chosen your products for their quality and reliability. However, the recent incident with my Samsung Galaxy S** Ultra has left me questioning whether my trust in the brand has been misplaced.
The issue I encountered, which necessitated the screen replacement, was a result of a problem that I believe originated from a software update. Prior to this incident, my Samsung Galaxy S** Ultra was in perfect working condition, and I had no reason to anticipate such a significant repair expense. This has led me to question why I should bear the financial burden for a problem that, in my opinion, stemmed from factors beyond my control.
I had hoped to continue using my Samsung Galaxy S** Ultra for at least another *-* years, as it met all my needs and expectations. However, the current situation, with the screen almost gone, has left me with a difficult choice between paying a high repair cost or investing in a new phone. I find myself in a dilemma, and I must admit that I feel let down by a brand I have trusted for so long.
My intention is not to place blame but rather to express my disappointment and seek a fair and reasonable resolution for my Samsung Galaxy S** Ultra. I understand that products can face issues, but when they do, I believe it is crucial for the manufacturer to stand by their customers and provide support that aligns with their loyalty.
I kindly request that you reconsider the cost of the screen replacement for my Samsung Galaxy S** Ultra or explore alternative solutions to address my situation. It is my hope that we can find a way to rectify this matter and restore my trust in the Samsung brand.
Thank you for taking the time to listen to my concerns, and I look forward to your response and any possible steps we can take to resolve this issue.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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