Delhivery - COD packet delivered Funds Collected and marked as lost

Anubhav Agarwal filed complaint against Delhivery on Mar 4, 2024

A COD packet was sent to a customer on **nd Feb bearing AWB number **************** via Delhivery.com for a Total amount of **** to be collected from the customer. Parcel was delivered, Funds Collected in cash and then it was marked as not delivered. We contacted the customer and she said she has received the parcel and handed over the cash to the delivery boy. I have been following up with Delhivery regarding this and finally they have marked the parcel as lost. The reason they are doing this is that the maximum liability of Delhivery for a lost parcel is Rs ****. This is Big SCAM running in this company.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Delhivery

297

Total Complaints

170

Total Resolved

57.24%

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