Dymaje
- Claim Rejected Fraud Company Open
Megha filed this complaint against Dymaje on Jun 28, 2020
* I purchased the insurance via https://www.dymaje.com/ on ** December, ****, Order ID *****
* My phone was theft on **/**/**** and an FIR no ****/**** is registered at Kumbalagudu Police Station, Ramanagara District, Karnataka the same day.
* I intimated Dymaje care via email to hello@dymaje.com on **/**/**** at *:** PM
* * On ** January **** at *:**, I got an email from verification@dymaje.com asking for FIR with sign and stamp of station and Non-Traceable Certificate of mobile from Police Station
* I sent them the FIR copy.
* On ** January **** at **:**, DymajeCare I got an email from verification@dymaje.com stating claim is rejected as Non-Traceable Certificate is not submitted in * days.
* I tried to call on all the numbers mentioned on their website and it was not in service.
* I mailed them multiple times stating that Non-Traceable Certificate will not be given immediately and it requires minimum ** days and maximum can go up to depending on the investigation.
* Till today they have not replied to my emails. This is intentional fraud by the company.
* My Lawyer sent a legal notice to their address via Speed Post tracking ID RK*********IN and it is returned stating address not found. The address is DymajeCare,
Customer Solutions,
Office at: Life Republic Kolte
Patil Commercial Complex,
*nd Floor, Pune – ******
Maharashtra.
* Hence, I forwarded the legal notice via email.
* Later, due to Corona, the case was not filed in consumer forum.
* I am expecting them to settle my claim amount or write an email to me stating the claim will be settled once a non-traceable report is submitted.
@Voxya - Please look into this and help me. Make Dymaje care to understand the process. The company will spoil its reputation if this case goes viral in media.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Dymaje
Resolved
Frustrated? File a Complaint
Goibibo
"I am thankful to Voxya team for resolving my complaint within few days."
Rupak Mitra
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