- Cheated by Amazon.in Open
On 3rd of November, I made a request on Amazon to return my under-performing hammer drill machine I scheduled it for 5th, Nov and as scheduled I was contacted by Amit Sharma from Amazon for the pick up, I guided him to my house on phone and returned my product on asking for the return slip he told me that I'd get a text message instead. I thought I was done with the return as it wasn't the first time I had returned a product on Amazon it all went smoothly.
I was contacted by another guy on next day for return again so, I made a complaint to customer support but on 7th Nov I was contacted for pick up yet again I made a complain again and till date I made about 6 of them on call, on chat , on twitter yet they have only been asking for time again and again.
I wanna ask Amazon, I've been shopping on Amazon since 2015 and have made over 250+ orders, I'm prime member, own kindle unlimited membership, audible membership, I even own the family of Amazon products, my few of priority 11AM deliveries which I had paid extra for were delivered in the evening or even next day yet I was never refunded for those and to be honest I've been very loyal to the brand especially because echo products have been such a convenience to my elder ones. So, how is Amazon exactly a customer centric brand in this case? When it cannot even provide their loyal customer any form of customer support.
Are you brand?
Are you Lawyer?
An apology letter from company official
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