Agoda
- Charged more than the invoice Open
Gunjan Shah filed this complaint against Agoda on Oct 16, 2022
I booked a property in Thailand for INR **,***/-, with an Indian card, with option of giving my card on their file and the actual payment will be deducted ** days before the stay date.
Nowhere during the booking or in the T&C does it say that I will be charged in USD.
When the amount was deducted, I was charged INR **,***/-
When I contacted customer care, they said it was because of change in exchange rate.
However, nowhere is it mentioned while booking that amount deducted on due date will be as per ongoing exchange rate.
This has caused a loss of nearly INR ****/- plus the mental stress of chatting for nearly an hour with an unhelpful Agoda agent.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Agoda
Resolved
Frustrated? File a Complaint
Maruti Suzuki
"The company immediately dispatched the vehicle within 3 days of receiving the legal notice from Voxya. Thanks to team Voxya as I have received the vehicle now. "
Binoy T
Related Complaints
Agoda - Not getting refund Closed
He cheated me deducted money and not booked hotel and now they are not refunding...
Jan 29, 2024 by Neha roy
Agoda - Room not allotted forced to pay bombshell price for different booking Closed
Hotel dint allot us room . Owner and Hotel staff left hotel when we pursued strongly for getting room. Our money is stuck between Agoda and Hotel. Lately we had to book room in different place with bombshell price. ...
Dec 26, 2023 by Abhash Singh
Agoda - Flight booking not confirmed Closed
I booking ticket from Hyderabad to Chandigarh on **-**-****, money was deducted from account but ticket was not confirmed. As they mentioned in the mail that it will get refunded within ** days. But till date **-**-****, i didn't received my re...
Oct 23, 2023 by Nancy Rana
Agoda - Hotel Booking not confirmed despite full payment in advance Closed
Agoda has taken full amount for hotel booking but failed to confirm the same despite displaying booking confirmed in their web portal. Now the are responding nor helping....
Oct 09, 2023 by Anand Das
Agoda - Payment not received Closed
I own a property in Goa which is listed in agoda. There was a booking made last year on August (****). But i still haven't received the payment for that booking, It shows that the payment is done but i haven't received any messages or amount...
Jun 24, 2023 by Colvin