Amazon India
- Charged but service not delivered Closed
sachinnaik filed this complaint against Amazon India on Oct 30, 2018
I had ordered Black & Decker KR***RE ***-watt **mm variable speed reversible Hammer Drill Machine order # ***-*******-******* placed on **th October **** been a prime member I was supposed to receive it on ** October ****.However till ** October ****.I have not been given this product.After chasing the customer service department calling them ** times in last ** hrs they tell me that your package has gone back to the seller.I spoke to Mira a senior manager with the Escalation team today morning.who apologized but said they will deliver by today.However it was a fake promise made .Since I didn't receive product.They last executive i spoke to Mr. Pankaj said that I will have to reorder the product as it was POD he cannot arrange replacement.He said if i had paid amazon there is a provision to refund.
So i asked him to refund my prime subscription amount as they have not delivered the product and already charged me.To which he declined and suggested he cannot do.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Amazon India
Resolved
Frustrated? File a Complaint
HappyEasyGo
"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"
Mrunmayee Palsule
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