- Charged but service not delivered Closed
Posted on: Oct 30, 2018
Complaint filed against: Amazon India
I had ordered Black & Decker KR554RE 550-watt 13mm variable speed reversible Hammer Drill Machine order # 404-9229480-7565914 placed on 25th October 2018 been a prime member I was supposed to receive it on 27 October 2018.However till 30 October 2018.I have not been given this product.After chasing the customer service department calling them 18 times in last 24 hrs they tell me that your package has gone back to the seller.I spoke to Mira a senior manager with the Escalation team today morning.who apologized but said they will deliver by today.However it was a fake promise made .Since I didn't receive product.They last executive i spoke to Mr. Pankaj said that I will have to reorder the product as it was POD he cannot arrange replacement.He said if i had paid amazon there is a provision to refund.
So i asked him to refund my prime subscription amount as they have not delivered the product and already charged me.To which he declined and suggested he cannot do.
Resolution Demanded: Get refund or credit for your purchase, Get service/product replaced or fixed for free
Complaint filed by: sachinnaik