Goibbibo
- Cancelled ticket without intimation Open
Ashwita filed this complaint against Goibbibo on Nov 05, 2024
**th September
Alliance Air emails about cancellation (attachment - "HYD-BLR Cancellation.pdf")
First I called Alliance Air who redirected me to my travel agent for refund
Called Smartbuy Goibibo/MMT support to initiate refund for my PNR D*BH**. The same can be verified through a call trace on your end.
**th September
Received cc on email from MMT Support to Alliance Air support to confirm if I'm eligible for refund
I didn't read the email properly as I assumed this was for my HYD-BLR trip. Turns out that the MMT executive raised the cancellation request for the return PNR XYLCW* and not just onward PNR (attachment - "Wrong Cancellation.pdf")
**nd September
While checking in for my BLR-HYD flight I realised that my booking was cancelled wrongly.
Called Smartbuy Goibibo/MMT support again who assured me that they will send me an email and initiate a call trace. Since its my day of travel, they asked me to make another booking through Goibibo and send the invoice so that they can settle the difference.
**th September
Called Smartbuy Goibibo/MMT support again since I didn't receive any email where I could send the invoice from **nd September.
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Resolution Demanded:
Refund / Credit for purchase
Goibbibo
Resolved
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"Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my complaint. Thanks for everything."
Mohammed Abdulrahim A
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