- Byjus app oppose to give refund on an unused product Closed
One of the salespeople from Byjus app had informed us over the phone that he will come for a demo on the product at home. After doing continuous calls we have agreed for the demo. He came to the home and had a demonstration on the product. Informed us that they are giving a trial version to test whether this product is useful or not. He had taken a cheque from us by saying that they need an advance during the trial period. The product reached at home on Feb **th afternoon and my son has viewed the product for *-* days and due to Xth board exam schedule, he did not get the time to review the product and give feedback. He was having an exam on Mar *nd. After that, he had reviewed the product and informed me on March **th the product is not looking feasible for him hence we have informed the seller to take back the product. But they hesitate to take it back and even they have not turned to us for further assistance. At the time of the demo, the seller informed me that if the product is not feasible you can return the product and the amount which I have paid id *****/- will get refunded. He has not informed me of the time period in which I have to return.
We have received a response from the team that you have contacted only on the **th day and it is not refundable and asked to continue the product. I informed the person, Mr Abrar, I don’t require this product but they continuously hesitate to take back the product. These people are cheating customers with false commitments. During the time of the demo, he has taken a cheque from me, if the product is feasible for continuing the product they need an advance. For that, he has taken from me a cheque for EMI process. As I have already informed the team if I don’t want to continue the product they have to discontinue the product with the refund on advance i.e Rs.*****/-. Without my knowledge, they have processed my EMI as well.
I found this is a fraud practice they usually do. Yesterday I found that they have processed EMI and taken **** Rs from my account without my knowledge. Even they have not intimated me that they are going to continue the product and processing my loan. This is illegal and I don’t want to continue this and I need my money back. This is the case of cheating and they are doing this with a false commitment to sell the product. Request you to please do the needful.
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Byjus - Refund not received Closed
महोदय आपसे निवेदन है कि मैंने आपका प्रोग्राम बाय जूस दिनांक * मई **** को लिया था मैंने उसको बहुत स...
May 20, 2019 by Balvant singh
I had purchased Byjus The Learning App for my two kids on **/*/**. Receipt no TNL************. Two Sd cards were delivered to me. We changed the school of our kid so we have decided not to go in for Byjus app. Hence I cancelled my subscription ...
May 10, 2019 by Zulfikar Hussain
EMI is processed for a cancelled production by saying that race time for cancellation is over. So I informed them to take the advance amount as cancellation loss i.e *****/-. My son could able to use this due to health issues. It's been informe...
May 09, 2019 by BEENA ANTONY
One of the salespeople from Byjus app had informed us over the phone that he will come and give a demo on the product at home. After doing continuous calls I agreed for the demo. He came home and played the demonstration and he had informed us ...
May 08, 2019 by BEENA ANTONY
On **rd March ****, two people named Satyam Mishra and Yash came from BYJU'S Company and told me that my daughter has studied from their app. And then they started telling me about their app and classes. They told me that I have to deposit the ...
Apr 29, 2019 by Shailendra Bajpai