- Byjus app cancellation Open
Last Sep ****, I got a call from Byjus by asking the details of my children and their educational background. Byjus representative said their company offering some assistance free trial basis for the children. Later in the evening, he came to my house and he gave tab to my child who is studying in *th standard. He said that is for free for ** days trial. Later, if it is interesting, can continue till **th standard. He collected from me a cheque for Rs. *****. Next * weeks my kid used the same also she was getting calls from byjus app team every week. During her *nd term exam preparation time, she said some of the chapters not finding in the tab also some different chapters find in it. I made a complaint to the byjus team. Got some frequent calls in the next few days but they couldn't give a proper answer to why she is not finding the chapters as per the textbook. Earlier their promise was it will be same as textbook. Slowly they stopped calls also my kids stopped working in it. I made a call to the executive and cancelled the package. Next *-* months there was no reply from them. Later they made a call after *-* months that they going to debit the payment from the bank. I said why should we pay for the cancelled item also the tab which they are provided with my child not using too. As it is not helpful for the child please collect and refund the payment. Again there was no reply for a few days. But next month they collected Rs. **** from my back through ECS. I put a request to the bank for the stop payment with proof the mail which is sent to Byjus. I have sent several emails but they didn't respond to any emails. Instead, they started threatening me through phone calls. When I asked why should I pay for a product which is not using by my child they said whether using or not they need the payment as it is there in the contract. If I need to cancel it should be within ** days. In those days there were no issues my child was using it. Later once she finds which is not matching with her subject we made complaints but they couldn't correct the same. Now daily I am getting threatening calls from them in my office hours. Requesting your help on the same. Attaching the letter sent to the bank also to Byjus.
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* times EMI deduction in a month since last * months. Told about this to their representatives but no response from there side. It is still continued. Even called their customer care number but they didn't responded on it. I paid * installmen...
Mar 10, 2020 by Soumya Dubey
Inspite of submitting the Byjus Cancellation request within the ** days Trial Period (via email to firstname.lastname@example.org), as communicated to me by the councellor Mr. Aamir Mohammed Akhtar during the sales time, I am yet to get any formal wr...
Feb 03, 2020 by Murtuza Haider Bhanpurawala
We have registered for BYJU'S on the demand that it could be cancelled within ** days if not satisfied but now it's more than * and half month still they are telling us to wait for the cancellation and refund .It does not take this much time fo...
Nov 27, 2019 by Mahek Altaf Kureshi
Hi, this app is useless and they are charging too much. I ahd mailed them long back for cancellation but no one has responded. I tried to get back to the sales person but he is out of reach now. I ahve even paid the first installment but since ...
Nov 22, 2019 by Priya Pandey
Hello, We were sold the byjus service by Ms Geetika Moolchandani in Mumbai, Invoice BYJUS*****************. During the presentation she informed that a promotion is going on and we will get * month to cancel the subscription if we are not ha...
Nov 19, 2019 by Mudit Raniwala