Byjus
- Byju s is not cancelling my online classes subscription Closed
Ramachal Vishwakarma filed this complaint against Byjus on Aug 16, 2023
My father registered online classes for me and my brother for grade * @ Rs *****/- on **.**.**** (Rs ***** deposited instantly and remaining amount Rs *****/- considered as loan from Byju's. Monthly deduction of Rs ****/- started from my father's saving account from **.**.****.During registration they told us that all the money will be refunded if you cancel the subscription within ** days. We studied till **.**.**** and found time slots were not suitable as per our availability. We requested to change time slot but they didn't change. At last we wrote a mail regarding cancellation of online classes subscription on **.**.****.We also spoke with them over phone regarding our problem and cancellation of the subscription. They told that ok, our Sr. Manager will talk to you regarding this. We daily followed up with Byju's but nobody talked with us regarding cancellation and refund of our money. One day a lady employee of Byju's talked with me over phone and told me that we will not refund your any amount. I requested her and explained about their comittments during registration but she didn't listen me and told me "do what ever you can do but your money will be not refunded and loan will be also not cancelled".
We are frustrated and feeling helpless.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Byjus
Resolved
Frustrated? File a Complaint
PayTM
"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."
Kushal Prahladbhai Prajapati
Related Complaints
Byjus - For not delivered my order Closed
I have taken subscription in byjus and my order is not delivered they are responding ...
Aug 27, 2023 by Utsav Tiwari
Byjus - Refund not credited Closed
order id ********* I've enrolled in the course on **-**-****. i applied for the cancellation on **-**-****. I got reply from them asking bank details for refund on **-**-****. And after that when I am calling them they are saying we will arrang...
Aug 25, 2023 by Eswar
Byjus - Urgent refund for the cancellation from byjus course Closed
It’s been around * weeks I have cancelled the subscription from byjus by informing my mentor and finance team under ** days refund policy and with no response and excuses I decided to send email. I got the response stating that we’ll get ba...
Aug 16, 2023 by Gloris J Prince
Byjus - Refund and Mental Agony Closed
I have subscribed for NABARD and RBI course on **th July ** and since then, i am trying to get my live classes to get start, but all in vain. There are no live classes except Mains preparation and the course is not as per expectation or the way...
Aug 01, 2023 by Atul Jaiswal
Byjus - Money not refunded Closed
Hello Team, From last * months we are calling and sending mail regarding the issue. Byjus team stop providing their services to us due to technical issue and their technical team are not capable to resolve the issue. We asked for the refun...
Jul 26, 2023 by Ruma
