Air India
- Boarding denied Closed
Jaspreet Kaur filed this complaint against Air India on May 19, 2021
My parents were supposed to take a flight from Jammu to Mumbai on ** May ****. They were not allowed to board the flight saying that a mandatory negative RT-PCR test is required for flying to Mumbai. These guidelines were supposed to come into effect from next day, ** May, * am but these were imposed on my parens who are both senior citizens and had to travel back to Mumbai urgently. While other airlines were allowing passengers to board the flights, Air India insisted on the negative test report a day before it came in effected.
My old parents travelled all the way to the airport and then they were not allowed to board the flight. The only solution offered was rescheduling the flight at additional cost which made no sense at all!
Request a refund of the complete amount as the passengers were not allowed to board the flight quoting false information.
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Resolution Demanded:
Refund / Credit for purchase
Air India
Resolved
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