Air India
- Boarding denied Closed
Jaspreet Kaur filed this complaint against Air India on May 19, 2021
My parents were supposed to take a flight from Jammu to Mumbai on ** May ****. They were not allowed to board the flight saying that a mandatory negative RT-PCR test is required for flying to Mumbai. These guidelines were supposed to come into effect from next day, ** May, * am but these were imposed on my parens who are both senior citizens and had to travel back to Mumbai urgently. While other airlines were allowing passengers to board the flights, Air India insisted on the negative test report a day before it came in effected.
My old parents travelled all the way to the airport and then they were not allowed to board the flight. The only solution offered was rescheduling the flight at additional cost which made no sense at all!
Request a refund of the complete amount as the passengers were not allowed to board the flight quoting false information.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Air India
Resolved
Frustrated? File a Complaint
Labbaik Umrahs
"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."
Zeeshan
Related Complaints
Air India - Charged for Extra Luggage Not allowed to Board the Flight Closed
My travel date was **th March ****. Flight *.** AM Mumbai to Mangalore. I was issued a Boarding Pass and checked in my luggage. Charged Extra for Luggage. But when I went to the Boarding Gate, they refused Boarding as they said they had closed ...
Mar 15, 2024 by Suma S
Air India - Flight Delay Closed
On *th January I had to miss my flight from Mumbai to Delhi with PNR number **AZ*V due to very slow process work by ground staff it took them more than ** mins to do the check in baggage clearance for **-** members due to which I had to book in...
Jan 15, 2024 by Rohit Gavhane
Air India - Air india check in counter at shivaji ND non functional Closed
Air india check in counter at Shivaji stadium at *am on *.**.** not functional. Waited for ** minutes....
Dec 07, 2023 by Neeraj jain
Air India - Flight delay Closed
Mera flight **.**hrs tha jisko delay karke **.**ko kar diya mujhe urgent me Delhi jana tha...
Nov 16, 2023 by Harikesh
Air India - Counter lady misguide Closed
Counter lady misguide me she giving me wrong information I was traveling from Kolkata to dibrugarh and when I reach to airport there was long queue so that time counter closed and that time I asked her if could help with other solutions she sai...
Nov 10, 2023 by Shristi sonar