Urban Company
- Bad Service and No Refund Open
Suraj Rathod filed this complaint against Urban Company on Aug 16, 2024
Request was to repair the washing machine where drum wasnt rolling. The technician visited and said its motor issue and needs replacement, additionally better to replace drum supporters or whatever it gets called and charged whooping *.*k + taxes for the service. Within * days there was heavy burning smell and loud noise from new motor. Technician revisited and again did some fixes, following to which the central rolling drum is unbalanced along with louder motor noise and burning smell. After ** days continuous followup, finally called local vendor and got it fixed within an hour. Urban Company neither was able to fix the issue nor provided support for the matter and also denying to refund the money. The local vendor charged another *k towards fixing. The money paid to Urban Company was wasted and are not ready to refund.
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Resolution Demanded:
Refund / Credit for purchase
Urban Company
Resolved
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"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"
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