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Lalit Kumar filed complaint against Go Ibibio on Jul 26, 2020
I had booked GoAir flight tickets from go ibibo from Jaipur to Ahmedabad for *th July **** for my wife and infant son. But the airlines cancelled the flights leaving them stranded so I had to rebook tickets through other airlines. At first go ibibo said only convenience charges will be taken and the booking amount will be returned. But they levied a penalty on me and gave a voucher of Rs **** from goAir. Kindly help in getting my Rs **** back.
Please see their mail as follows
Booking Cancelled
Dear Manoj,
Your booking cancellation request has been submitted successfully..
The applicable refund will be refunded once the amount has been received from the airline.
Below are the details for your cancellation:
Goair
Jaipur - Ahmedabad
****-**-**
Booking No.
AG*C**WSS
No. Of Tickets
*
You paid(*deducting discount values)
INR ****.*
Airline Penalty
INR ****
Goibibo fee(*includes non-refundable charges like meal, seat, baggage etc..)
INR ***.*
Deficit goCash(*if goCash earned on this booking and not recoverable)
INR *.*
Your Refund amount to Bank
INR ****.*
Keep Travelling,
Team Goibibo
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