Easemytrip - 20 kg Baggage Allowance was not provided

Hi,

I had made a booking through EaseMyTrip for a flight from Kuala Lumpur to Cochin on May **th ****. While booking it showed the luggage was **kg included in the total price but after making the booking it showed * kg luggage included. I have screenshots of the booking and of the EaseMyTrip page while booking showing the **kg allowance information.

I had a talk with your customer service agent and they suggested I sent a mail again with what options we need as it was a technical error from EaseMyTrip. Please either;
*. Refund the full amount of the ticket
*. Add **kg baggage allowance to the existing ticket we have booked from your side.

Please revert within ** hours since the ticket prices are increases by the minute and we need to make a decision as soon as possible.

It has been more than ** hours since EaseMyTrip has replied to that mail
They keep saying technical problem and team is working