Easemytrip
- 20 kg Baggage Allowance was not provided Closed
Avira kurian filed this complaint against Easemytrip on May 25, 2024
Hi,
I had made a booking through EaseMyTrip for a flight from Kuala Lumpur to Cochin on May **th ****. While booking it showed the luggage was **kg included in the total price but after making the booking it showed * kg luggage included. I have screenshots of the booking and of the EaseMyTrip page while booking showing the **kg allowance information.
I had a talk with your customer service agent and they suggested I sent a mail again with what options we need as it was a technical error from EaseMyTrip. Please either;
*. Refund the full amount of the ticket
*. Add **kg baggage allowance to the existing ticket we have booked from your side.
Please revert within ** hours since the ticket prices are increases by the minute and we need to make a decision as soon as possible.
It has been more than ** hours since EaseMyTrip has replied to that mail
They keep saying technical problem and team is working
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Easemytrip
Resolved
Frustrated? File a Complaint
Reliance Digital
"Very happy with the resolution of the issue. If I had not taken help from Voxya, I would not have gotten my refund."
Guru Magavi
Related Complaints
Easemytrip - Ticket not Booked money got debited Closed
Today i booked gulf airways ticket from ease my trip travelling from Mumbai to Moscow..at the last step..money got debited but still i didn't get the ticket...so i want my money back ...
Aug 31, 2024 by Sanket Mohan Mane
Easemytrip - Money deducted but no ticket Closed
Hi, I tried to book ticket from Delhi to patna - Vistara UK-*** on *nd August ****(**/**/****) at *:** am Money has been deducted but ticket booking is stuck from past * day with no booking details I reached out to easemytrip team but they are ...
Aug 03, 2024 by Suman kumar
Easemytrip - Ticket not booked money debited Closed
I tried to book a return ticket from Delhi to Toronto (costing *.**L) through the Easemytrip website. The money got debited from my account, and I received a message saying that payment is successful but booking status is pending. Later on I go...
Jul 17, 2024 by Abhishek Mahajan
Easemytrip - Non refund of cancellation charges by easemytrip Closed
Non refund of cancellation charges by easemytrip and saying that payment is pending from Razorpay end since October 2023....
Jul 10, 2024 by Surender Phalswal
Easemytrip - Money debited but no ticket generated Closed
I was booking AC* train tickets as per the normal process through EaseMyTrip app. After the payment, they redirect to IRCTC portal for entering the password. But on entering the details, the app froze and that’s it. No ticket , no pnr but...
May 15, 2024 by Aditya
