Success Story Archives - Page 2 of 4 -

April 23, 2019April 30, 2019

Online Shopping Website Complaint Resolved – Amazon Complaint Resolved

consumer complaint resolved against Amazon At Voxya Consumer Forum

Timeline :

Mr. Himanshu Peter visited our online consumer forum portal on May 17,2018 at 10:35 a.m. and filed a complaint against Amazon for delivering a wrong a product. On receiving the complaint immediate actions were called regarding this issue. We sent an email to the company and started a social media campaign. On the next day i.e 18th May 2018 at 07:35 a.m. Mr. Peter again visited our portal and marked his complaint as resolved.

A brief look into the complaint :

Our client Mr. Himanshu Peter had complained that he ordered a 16GB RAM from Amazon India but instead, to his shock, he was delivered an 8GB RAM. Immediately, our client talked to the Amazon customer team about this issue and they assured him that the full refund will be provided. But to his shock, after a few days, he got an email from Amazon that they won’t be able to refund any money. Seeing this our client felt cheated and decided to raise a voice against Amazon and that’s when he landed on our portal. Mr. Peter filed a complaint against Amazon at our portal and requested us to help him get his money back.

The resolution provided by us:

After getting to know that no refund will be provided, Mr. Peter was left frustrated with Amazon services and so he decided to file a complaint against Amazon at our consumer complaint website. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram etc. We also sent an email to Amazon requesting them to resolve the matter as soon as possible. Soon our client received a call from Amazon and the complaint was marked as resolved on 18h May 2018 at 07:35 a.m.

Mr. Himanshu Peter’s testimonial for Voxya :
“I am very delighted that Amazon has refunded my full money and I am really really thankful to Voxya team for helping me out.”

Beware of online fraud :

Did you know that 1 out of 4 consumers is/has been a victim of online fraud, therefore, one should always be alert while shopping online. Even the most reputed sometimes makes such mistakes and delivers the wrong product. It is, however, our duty to immediately report this issue and make our voice known. Moreover, one should always vary of fake websites which try to lure us into buying their product by placing cheap discount offers on their products. So a consumer must always read each and every detail of the product before purchasing it. Even on the most reputed websites, there are plenty of fake sellers registered and one should always check the review of the previous buyers of that product. If it has a rating of less than 3 it is most likely that the product delivered will be fraud or of poor quality.

If you are also looking for the solution of consumer complaint then File A Complaint Now!

April 10, 2019March 21, 2021

Consumer Complaint Against Courier Service – Delhivery Complaint Resolved

Timeline :

On 16th November 2018 at 10:24 a.m., Mr. Prasanth Didla filed a complaint at our portal against Delhivery courier services. As soon as we received the complaint, immediate actions were taken to resolve the issue. We sent an email to the company and also started a social media campaign. After a few days on 23rd November 2018 at 9:34 a.m. Mr. Didla again visited our portal and marked the complaint as resolved.

A brief look into the complaint :

Our client Mr. Prasanth Didla had ordered a Mi led Tv 4c pro (32cm) with Mi extended warranty on 23rd October 2018. The order was couriered via Delhivery courier service (awb No. 1701711024494). The order was received at the shipment center but that’s where the trouble began. Since then our client was provided with no updates about the whereabouts of the product. Mr. Didla even complained about this issue several times to mi and Delhivery but still, there was no proper response from either side. After getting frustrated with them, Mr. Didla decided to file a complaint against Delhivery at our portal and requested us to help him in resolving the issue.

The resolution provided by us:

After getting fed up of getting no calls answered and not knowing the whereabouts of the product, Mr. Prasanth Didla decided to file a complaint against Delhivery at our portal. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram, etc. We also sent an email to Delhivery requesting them to resolve the matter as soon as possible. Soon our client received a call from Delhivery and the complaint was marked as resolved on 23rd November 2018 at 9:34 a.m.

Mr. Prasanth Didla’s Testimonial for Voxya
“Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action.”

Be aware of Delivery fraud

Online shopping and phone orders provide today’s shopper with wonderful convenience. However, shoppers can find themselves victims of package delivery fraud. Therefore, one should always keep track of the product that he placed whenever possible. Also, we should only order from secure websites and not be lured by a website that is offering a whopping discount because most likely it will be a fake website. When it comes to package delivery fraud, it is both a “buyer beware” and a “seller beware” situation. Caution is the key. If a delivery situation involves a knock at the door, a phone call, or an email that doesn’t seem like a normal delivery service procedure, you are better off contacting the seller yourself. Send and receive packages through secure systems. Moreover, we should always check the return policy of the product in case we change our mind.

If you are looking for a solution of consumer complaint then File Complaint Online. At Voxya, trusted online consumer complaint forum in India.

March 26, 2019April 30, 2019

Complaint Against Job Consultant – Fake Online Job Complaints

Timeline :

Mrs. Abhilasha Bajpai visited our portal on 4^th January 2019 at 22:18 p.m. and filed a complaint against Shinehunts for providing fake job opportunities. We immediately took action against this matter and started the social media campaign straight away. With this, we also sent emails to Shinehunts for resolving this issue as soon as possible. Soon our client received a call from Shinehunts and the complaint was marked as resolved on 9^th January 2019 at 16:02 p.m.

A brief look into the Job complaint :

Our client Mrs. Abhilasha Bajpai got a call from Shinehunts stating that she is being offered with job opportunities. Moreover, after detailed discussion our client was told to pay Rs. 2700 for Registration charges, which she duly did. After sometime our client was again told to pay Rs. 10000, this time assuring that she will be offered a job immediately. Our client, given the insurance, decided to pay this amount in order to secure the job. In neither of the cases were the receipts’ provided to her. A week had passed by but still no update had been provided to Mrs. Bajpai. All the while their Relationship Manager, Mr. Rajiv Chauhan, kept ignoring her calls. Moreover, our client even went physically to the said address but to her shock their was no such office present. After getting frustrated with them, Mrs. Bajpai decided to file a complaint against Shinehunt at our portal and requested us to help her in resolving the issue.

Know about consumer complaint: Shinehunts Fraud Complaint

The resolution provided by us:

After getting fed up of getting no calls answered and not finding the office physically, Mrs. Abhilasha Bajpai decided to file a complaint against Shinehunts at our portal. We looked into the matter and started a social media campaign as soon as we received the complaint against job consultant. The campaign was spread all over social media like Facebook, Twitter, Instagram etc. We also sent an email to Shinehunts requesting them to resolve the matter as soon as possible. Soon our client received a call from Shinehunts and the complaint was marked as resolved on 9^th January 2019 at 16:02 p.m.

Mrs. Abhilasha Bajpai’s Testimonial for Voxya

“I’m thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform.”

Be aware of online job opportunities

Due to such advancement in technologies, searching for a job is just a click away. However, like any other online activity, job hunting carries certain risks which one needs to be aware of in order to be safe. There have been many consumer complaints at our online portal wherein the consumer was duped of thousands of money by people posing as fake recruiters. Therefore, one must be vary while applying for a job online. One should always ensure that the site is reputable and has a physical address and a working phone number. One should always ensure that a potential employer is genuine before meeting for an interview, to ensure that your personal safety is not threatened.

Moreover, we should always check the reviews and the feedback by ex employees for the job that we are applying for. We should also read the entire terms and conditions provided by the employee and should always ask for the receipt in case of any payment.

March 15, 2019April 30, 2019

Swiggy Wrong Food Delivered, Complaint Resolved – Restaurants Complaints

Mr. Raunak Surana visited our portal on 29th October 2018 at 9:46 a.m. and filed a complaint against Swiggy for delivering a wrong product and of substandard quality. We immediately took action against this matter and started the social media campaign straight away. Within an hour of posting this complaint, our client soon received a call from Swiggy and marked his complaint as resolved on 10:34 a.m on the very same day.

A brief look into the complaint :

Our client Mr. Raunak had ordered a Rasgulla from the Swiggy app, but due to its unavailability, the order was somehow changed to Ledikeni. Since our client did not want to go through the trouble of replacing it and wasting his time he decided to eat what’s in front of him. However, to our client’s shock, the order which was delivered had a very foul odour and the taste was also of substandard quality. So Mr. Raunak decided to exchange the order and this time he ordered two Rasgullas and paid Rs. 40 for it as Swiggy assured him that later they would compensate for the previous order. Moreover, the jar containing the Ledikini was also picked up by the delivery boy. But Swiggy refused to compensate for this order and decided to charge him for both the orders. This was another shock for our client as he was a regular Swiggy user and didn’t expect such bad customer service.

The resolution provided by us:

After getting fed up of contacting Swiggy customer service who didn’t provide him with any fruitful solution, Mr. Raunak decided to file a complaint on our portal. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram etc. We also sent an email to Swiggy requesting them to resolve the issue as soon as possible. Within an hour of posting the complaint, our client received a call from Swiggy who resolved his complaint and also gifted him discounted coupons.

Mr. Raunak Surana’s Testimonial for Voxya

“I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya”

Swiggy Consumer Complaints

Be aware of food safety

Due to such a competitive market, many restaurants try to lure us into buying their food by placing a very attractive discount coupon which then catches the attention of the user. People should be wary of these things as most of the times they put an attractive price but deliver way below standard food or sometimes even different food items from what they ordered. Many such cases have been reported on our portal wherein they have received different food products or even received non-veg food instead of veg.
We should always check the reviews and ratings of the restaurant that we are ordering from. Most people share their previous experiences as feedback and reviews which are very helpful for other customers. Moreover, we should also read the refund/replacement policy of the platform that we’re ordering from.