Category: Success Story

Complaint Against Job Consultant – Fake Online Job Complaints

Timeline :

Mrs. Abhilasha Bajpai visited our portal on 4^th January 2019 at 22:18 p.m. and filed a complaint against Shinehunts for providing fake job opportunities. We immediately took action against this matter and started the social media campaign straight away. With this, we also sent emails to Shinehunts for resolving this issue as soon as possible. Soon our client received a call from Shinehunts and the complaint was marked as resolved on 9^th January 2019 at 16:02 p.m.

A brief look into the Job complaint :

Our client Mrs. Abhilasha Bajpai got a call from Shinehunts stating that she is being offered with job opportunities. Moreover, after detailed discussion our client was told to pay Rs. 2700 for Registration charges, which she duly did. After sometime our client was again told to pay Rs. 10000, this time assuring that she will be offered a job immediately. Our client, given the insurance, decided to pay this amount in order to secure the job. In neither of the cases were the receipts’ provided to her. A week had passed by but still no update had been provided to Mrs. Bajpai. All the while their Relationship Manager, Mr. Rajiv Chauhan, kept ignoring her calls. Moreover, our client even went physically to the said address but to her shock their was no such office present. After getting frustrated with them, Mrs. Bajpai decided to file a complaint against Shinehunt at our portal and requested us to help her in resolving the issue.

Know about consumer complaint: Shinehunts Fraud Complaint

The resolution provided by us:

After getting fed up of getting no calls answered and not finding the office physically, Mrs. Abhilasha Bajpai decided to file a complaint against Shinehunts at our portal. We looked into the matter and started a social media campaign as soon as we received the complaint against job consultant. The campaign was spread all over social media like Facebook, Twitter, Instagram etc. We also sent an email to Shinehunts requesting them to resolve the matter as soon as possible. Soon our client received a call from Shinehunts and the complaint was marked as resolved on 9^th January 2019 at 16:02 p.m.

Mrs. Abhilasha Bajpai’s Testimonial for Voxya

“I’m thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform.”

Be aware of online job opportunities

Due to such advancement in technologies, searching for a job is just a click away. However, like any other online activity, job hunting carries certain risks which one needs to be aware of in order to be safe. There have been many consumer complaints at our online portal wherein the consumer was duped of thousands of money by people posing as fake recruiters. Therefore, one must be vary while applying for a job online. One should always ensure that the site is reputable and has a physical address and a working phone number. One should always ensure that a potential employer is genuine before meeting for an interview, to ensure that your personal safety is not threatened.

Moreover, we should always check the reviews and the feedback by ex employees for the job that we are applying for. We should also read the entire terms and conditions provided by the employee and should always ask for the receipt in case of any payment.

March 26, 2019
Swiggy Wrong Food Delivered, Complaint Resolved – Restaurants Complaints

Mr. Raunak Surana visited our portal on 29th October 2018 at 9:46 a.m. and filed a complaint against Swiggy for delivering a wrong product and of substandard quality. We immediately took action against this matter and started the social media campaign straight away. Within an hour of posting this complaint, our client soon received a call from Swiggy and marked his complaint as resolved on 10:34 a.m on the very same day.

A brief look into the complaint :

Our client Mr. Raunak had ordered a Rasgulla from the Swiggy app, but due to its unavailability, the order was somehow changed to Ledikeni. Since our client did not want to go through the trouble of replacing it and wasting his time he decided to eat what’s in front of him. However, to our client’s shock, the order which was delivered had a very foul odour and the taste was also of substandard quality. So Mr. Raunak decided to exchange the order and this time he ordered two Rasgullas and paid Rs. 40 for it as Swiggy assured him that later they would compensate for the previous order. Moreover, the jar containing the Ledikini was also picked up by the delivery boy. But Swiggy refused to compensate for this order and decided to charge him for both the orders. This was another shock for our client as he was a regular Swiggy user and didn’t expect such bad customer service.

The resolution provided by us:

After getting fed up of contacting Swiggy customer service who didn’t provide him with any fruitful solution, Mr. Raunak decided to file a complaint on our portal. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram etc. We also sent an email to Swiggy requesting them to resolve the issue as soon as possible. Within an hour of posting the complaint, our client received a call from Swiggy who resolved his complaint and also gifted him discounted coupons.

Mr. Raunak Surana’s Testimonial for Voxya

“I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya”

Be aware of food safety

Due to such a competitive market, many restaurants try to lure us into buying their food by placing a very attractive discount coupon which then catches the attention of the user. People should be wary of these things as most of the times they put an attractive price but deliver way below standard food or sometimes even different food items from what they ordered. Many such cases have been reported on our portal wherein they have received different food products or even received non-veg food instead of veg.
We should always check the reviews and ratings of the restaurant that we are ordering from. Most people share their previous experiences as feedback and reviews which are very helpful for other customers. Moreover, we should also read the refund/replacement policy of the platform that we’re ordering from.

March 15, 2019
TRAI’S New DTH Plan Creates Chaos Among Consumers

TRAI, also known as Telecom Regulatory Authority Of India has recently come up with a new scheme for consumers which enables them to select channels of their choice and appropriately pay as per their choice of channels. This will help to reduce the burden of a common man who has been paying a huge amount of subscription to operators even for unwatched channels.

image source financial express only for representation

For this Trai has launched a web application to help the consumers in selecting their desired packages. Though his regulation for Indian television and the broadcasting sector has been implemented since February 2019, people all around the country are still confused about it. TRAI’s application will help consumers in selecting the desired channels and also knowing their total cost beforehand including 18% GST.

Now the subscription fees have been distributed in two categories: -one is NCF- Network Capacity Fees which is just like a recurring fixed rental payment paid every month and the other one is the price of selected paid channels. For example:- The NCF for 100 channels is Rs.130/- and if you select two paid channels of Rs. 20/- each then your total monthly cost would be 130+40=170 rupees. However, there are three slabs provided for NCF which are Rs.130/- for 100 channels, Rs. 150/- for 100 to 125 channels and Rs. 170/- for 125 to 150 channels.

There are 550 FTA i.e. Free To Air channels at present and the other channels are paid ones. Consumers don’t need to pay any amount for the FTA channels. The basic motive of TRAI’s web application is to optimise the selection of the channels and calculate the bill. Consumers can also download and print the selection along with the calculated price through this application.

TRAI has implemented these new tariff guidelines to decrease the burden of NCF on the cable DTH customers. The deadline for the implementation of the cable DTH tariff plan for the cable operators and broadcasters has been extended to 31st March 2019. Although this regulation has been implemented for decreasing the burden on DTH consumers still consumers are facing a lot of difficulties in using this new tariff plan.

Currently, we are receiving many consumer complaints against the DTH cable operators countrywide. Many DTH consumers are coming to our portal to file complaints against popular DTH companies. Most of the complaints are related to issues like operators are still charging fees for the unwanted channels, they are not upgrading tariff plan as per the user’s choice and in some cases, though the payment has been made still the consumers are not able to view the selected channels. In fact, a few of the consumers are also complaining that they are facing difficulties in selecting their desired channels due to technical issues or errors at operators end. Such consumer complaints are increasing day by day and a lot of chaos has occurred among the consumers regarding this new cable DTH tariff plan.

Though TRAI has requested the DTH operators to create the best-fit-plan for the subscribers, the subscribers are advised to collect information about the new rules and guidelines which have been imposed since 1st, February 2019. Let’s hope that this new framework will bring a positive revolution in Direct-To-Home entertainment.

February 20, 2019
Inferior Product Delivery, Pepperfry Complaint Resolved

Timeline

It was 10:18 am on 21^st of November, 2019 when the consumer complaint was filed against Pepperfry. We immediately took actions against this matter and started the social media campaign at 1:08 pm on the very same day. With this, we also sent emails to pepperfry for resolving this issue as soon as possible. Soon our client received a call from the Pepperfry’s CEO office and the consumer complaint was resolved on 22^nd November 2019 at 11:40 am.

A brief about the Pepperfry complaint

Our client Mr. Anubhav Guha filed a complaint at our consumer complaint website against a very well know furniture selling company Perrperfry.com. It was regarding a Queen-size-storage-bed which was purchased by our client from pepperfry.com.

While ordering the bed online our client was sure about his decision of ordering a Queen-size-storage-bed and this product will fulfill his requirements but things turned upside when the bed arrived. Mr. Guha noticed that the bed seems to be completely different from what he actually ordered from pepperfry. Although for a storage bed, its necessary to attach the bed with a fixed base so that it can be used for storing things in that area but the manufacturer did not provide any fixed covered base and instead there were rubber mats. The bed which was delivered to our client was neither a storage bed nor the bed which was displayed on the pepperfry.com’s website while ordering it online. In fact, the product description was completely different from what was actually delivered.

This was a moment of shock and disappointment for our client as he paid Rs. 10394 to purchase this bed online and the delivered product was not expected at all.

So, Mr. Guha visited our portal on 21st November 2018 and requested us to help him resolve this issue.

Resolution provided by us : Pepperfry Complaint Resolved

-We looked into this matter and started a social media campaign as soon as we received the complaint from Mr.Guha. The campaign was spread all over the social media like Facebook, Twitter, etc. We also sent an email to pepperfry requesting them to resolve this issue as soon as possible. Understanding this matter we knew that these actions will work for sure to solve this matter and the same happened.

It was 22nd November 2018 when our client Mr. Guha received a call from pepperfry’s CEO office and the issue was resolved within a days time. Pepperfry initiated the refund to Mr. Guha the very same day.

Mr. Anubhav Guha’s Testimonial for Voxya

– “I posted a complaint at Voxya and then posted the link on Pepperfry’s Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly.”

Visit Consumer Case Against Pepperfry (Resolved)

Be aware of online fraud

-Today, a lot of people have been cheated while shopping online. Sometimes the e-commerce sites are fake and sometimes fraud takes place on the original sites too. It is really hard to differentiate between fake and original websites and also fake and original products which are being displayed on the website. So, we can always try to be sure about what we are purchasing and where we are spending our hard earned money.

First of all, we should always check the quality of the image which is being displayed for the product, fake product images and fake websites always have a bad quality image represented their product.

The second thing which should always strike a customer’s mind is that there is an unbelievable price mentioned for each product. Sometimes they show special deals and discounts but in reality, they just attract customers towards their fraud schemes. That impossible for a good brand to sell to many things in such a small price or low cost.

Next and the most important point to be noted is that the fake websites mostly don’t mention their contact details, addresses or working contact numbers. They do this so that they can vanish away with the money and nobody can contact them of file complaint against company because they can not be tracked. Before placing orders it’s important to find the contact details and check if the given details are genuine or not.

At times the websites are genuine but the manufacturers who are displaying their products on the site are fraud. So to be aware of such sellers, the consumers must check the reviews of the product, the quality of the image of the product, also check if the product description matches the product in the image or not and if the price looks genuine for example if there a 40 inch LED TV for 6000 rupees that too from a very well known brand, it obviously sounds fishy.

These are some points which help a consumer to keep themselves protected and from online frauds.

Know : How we resolved Pepperfry consumer complaint in just two days

February 18, 2019