Category: Consumer Complaints

Online Shopping Website Complaint Resolved – Amazon Complaint Resolved

Timeline :

Mr. Himanshu Peter visited our online consumer forum portal on May 17,2018 at 10:35 a.m. and filed a complaint against Amazon for delivering a wrong a product. On receiving the complaint immediate actions were called regarding this issue. We sent an email to the company and started a social media campaign. On the next day i.e 18th May 2018 at 07:35 a.m. Mr. Peter again visited our portal and marked his complaint as resolved.

A brief look into the complaint :

Our client Mr. Himanshu Peter had complained that he ordered a 16GB RAM from Amazon India but instead, to his shock, he was delivered an 8GB RAM. Immediately, our client talked to the Amazon customer team about this issue and they assured him that the full refund will be provided. But to his shock, after a few days, he got an email from Amazon that they won’t be able to refund any money. Seeing this our client felt cheated and decided to raise a voice against Amazon and that’s when he landed on our portal. Mr. Peter filed a complaint against Amazon at our portal and requested us to help him get his money back.

The resolution provided by us:

After getting to know that no refund will be provided, Mr. Peter was left frustrated with Amazon services and so he decided to file a complaint against Amazon at our consumer complaint website. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram etc. We also sent an email to Amazon requesting them to resolve the matter as soon as possible. Soon our client received a call from Amazon and the complaint was marked as resolved on 18h May 2018 at 07:35 a.m.

Mr. Himanshu Peter’s testimonial for Voxya :
“I am very delighted that Amazon has refunded my full money and I am really really thankful to Voxya team for helping me out.”

Beware of online fraud :

Did you know that 1 out of 4 consumers is/has been a victim of online fraud, therefore, one should always be alert while shopping online. Even the most reputed sometimes makes such mistakes and delivers the wrong product. It is, however, our duty to immediately report this issue and make our voice known. Moreover, one should always vary of fake websites which try to lure us into buying their product by placing cheap discount offers on their products. So a consumer must always read each and every detail of the product before purchasing it. Even on the most reputed websites, there are plenty of fake sellers registered and one should always check the review of the previous buyers of that product. If it has a rating of less than 3 it is most likely that the product delivered will be fraud or of poor quality.

If you are also looking for the solution of consumer complaint then File A Complaint Now!

April 23, 2019
भारतीय स्टेट बैंक में ऑनलाइन शिकायत कैसे करे? (How to file a complaint in State Bank of India in Hindi?)
भारतीय स्टेट बैंक (एसबीआई) ने उपभोक्ता के द्वारा उठने वाले शिकायतों को दूर करने के लिए शिकायत पोर्टल बनाया हुआ है | जिस पर SBI के उपभोक्ता अपनी शिकायत को दर्ज करके समस्या को दूर कर सकते है |

अगर आपकी State Bank of India (SBI) के खिलाफ किसी भी प्रकार की उपभोक्ता शिकायत है, या एटीएम से पैसे निकालते वक्त लेंन देंन फ़ैल हो गया हो और पैसे एटीएम रह गए हो, डेबिट और क्रेडिट कार्ड से सम्बंधित कोई समस्या हो या फिर बिना किसी मान्य कारण के और बिना आपको बताये आपके खाते से पैसे कट गए है तो अब आपको चिंता करने की जरूरत नहीं है क्योकि अब आप एसबीआई में ऑनलाइन शिकायत (SBI Online Complaint) को एक सरल प्रक्रिया के जरिये दर्ज कर सकते है और अपनी समस्या का समाधान पा सकते है |

अगर आपकी भारतीय स्टेट बैंक (एसबीआई) के खिलाफ कोई भी शिकायत है, तो जानिए कैसे एसबीआई (SBI) में ऑनलाइन शिकायत दर्ज (File Online Complaint in SBI) करे:
- भारतीय स्टेट बैंक (एसबीआई) में शिकायत करने के लिए दिए लिंक पर क्लिक करे : SBI CMS Portal
- इसमें आपको ग्राहक प्रकार (Customer Type), खाता संख्या (Account Number), शिकायतकर्ता का नाम (Name Of Complainant), शाखा कोड (Branch Code), मोबाइल नंबर (Mobile Number), ईमेल आईडी (Email ID), शिकायत की श्रेणी (Category Of Complaints), उत्पाद और सेवाओं (Products & Services), शिकायत की प्रकृति (Nature Of complaint) और शिकायत का विवरण (Detail) भरें |
- इन सभी विवरण भरने के बाद, Captcha कोड दर्ज करें और फिर सबमिट बटन पर क्लिक करें.
- सफल सबमिशन के बाद, आपको एक एसबीआई शिकायत नंबर (SBI Compalint Number) प्राप्त होगा जिसके माध्यम से आप अपनी शिकायत की स्थिति जान सकते हैं। आपको एसएमएस और ईमेल के माध्यम से एसबीआई का शिकायत नंबर (SBI Complaint Number) भी मिलेगा |
भारतीय स्टेट बैंक कंप्लेंट स्टेटस (SBI Complaint Status)

आप सीएमएस पोर्टल के माध्यम से अपनी शिकायत को ऑनलाइन ट्रैक कर सकते हैं | अपनी शिकायत का स्टेटस जानने के लिए क्लिक करे : SBI Complaint Status

एसबीआई कंप्लेंट डिपार्टमेंट (SBI Complaint Department) आपकी शिकायत की जांच करेगी और 7 दिनों के भीतर आपकी शिकायत का निवारण कर करेगी | आप की शिकायत में क्या किया गया है और क्या समाधान मिला है इसका मैसेज आपको आएगा |

भारतीय स्टेट बैंक टोल फ्री नंबर (State Bank Of India Toll-Free Number)

आप एसबीआई शिकायत (SBI Complaint) को टोल फ्री 1800 112 211 या 1800 425 3800 नंबर के माध्यम से भी कर सकते है और आप एसबीआई की कंप्लेंट आईडी (SBI Complaint ID) के माध्यम से टोल फ्री नंबर पर भी स्टेटस की जानकारी ले सकते है |

अगर आपने एसबीआई (SBI) में शिकायत को पहले से दर्ज किया है लेकिन आपको कोई उचित समाधान प्राप्त नहीं हुआ या फिर आप उनके समाधान से संतुष्ट नहीं है तो आप अपनी शिकायत Voxya ऑनलाइन ऑनलाइन कंस्यूमर फोरम (online consumer forum) करके प्राप्त कर सकते है | State Bank of India (SBI) के खिलाफ शिकायत करने के लिए क्लिक करे : File a Complaint Now!
April 9, 2019
How To File a FIR Online in India?
Have you lost your wallet and along with it all important documents like your PAN card and other bank debit and credit cards. Well, you don’t need to worry as you can always report lost and found cases to police via online. Here’s how to report such cases online as most people, who want to register a complaint, dread entering a police station since lodging a complaint seems like an arduous task or there is a constant fear that the authorities might not be cooperative. There are some states/union territories that allow submission for both FIR and complaints, and in this article, we will talk about the process of how to file an online police report.

1) Himachal Pradesh
1. Visit the following link to register a complaint online. http://citizenportal.hppolice.gov.in:8080/citizen/login.htm
2. It is a form where you have to fill in various fields. At first, you need to select your area.
3. In the second field, you will get the list of Police Stations. Please select the one which is nearest to your region.
4. Now select the type of complaint you want to make in your FIR.
5. After this, you need to describe your problem in detail. You should restrict your complaint to 2000 words.
6. In the next part, you need to fill your personal details like name, address, mobile number, etc.
7. Once you are done with all the fields, press the Submit button.
2) Delhi
1. Visit the following link https://delhipolice.gov.in
2. Under this link select the ‘Theft e-FIR’ option wherein you will be asked to choose between lost report and stolen report.
3. Select the type of report and proceed with your details to file a complaint.
3) Jharkhand
1. Go to the official website of Jharkhand police.
2. Enter your personal details in the given form.
3. After filling the form cross check all the information.
4. Now submit the form.
5. Now you will get the email confirmation from Jharkhand police.
4) Tamil Nadu
1. Visit this link https://eservices.tnpolice.gov.in/CCTNSNICSDC/ComplaintRegistrationPage?7
2. Choose the option information if you want to file FIR, or choose the option complaints if you want to file a police complaint online, from the online services box.
3. File FIR/complaint accordingly.
5) Maharashtra
1. Visit this link to file a complaint https://mumbaipolice.maharashtra.gov.in/complaint.asp
2. Enter the details accordingly to proceed in the complaint.
6) Andhra Pradesh
1. Go to the official website of Andhra police.
2. Register yourself there.
3. After Registration, log in using username and password.
4. Now you will see all options to File FIR and view your FIR status.
7) Assam
1. Go to the official website of Assam police.
2. Click on “Create citizen login” to register yourself.
3. Now after registration click on login, enter your username and password.
4. Find the FIR section to file FIR online.
8) Goa
1. Go to the official website.
2. Enter your personal details to file an online FIR.
3. After filling the form submit it.
9) Haryana
1. Go to the official website of Haryana Police.
2. Create a Citizen login by entering your personal details.
3. Login using username and password.
4. Now you can register an online FIR.
10) Madhya Pradesh
1. Visit the official website of MP police.
2. Go to the middle of the page. Click on Lost article report as shown in the above image.
3. One new page will open. Here click on “Create a login” for registration.
4. Now you have to register yourself by filling the given form.
5. After registration, go to login section, enter your username and password.
6. Now you can file online FIR here.
11) Rajasthan
1. Visit the official website of Rajasthan police.
2. Fill the required details.
3. Submit the form.
4. You will get an email confirmation from Rajasthan police.
Note: You can’t file online FIR for any serious crime. For any serious crime, you have to visit the nearest police station to file FIR. Online FIR mainly providing by the police department for the Lost Report.

If you are looking for a solution of consumer complaint then File a Complaint Now!
April 8, 2019
Digital Payment, Online Transaction & PhonePe Complaint Resolved

Timeline :

Mr. Hiteshbhai Jodhani visited our portal on 11th November 2018 at 8:35 a.m. and filed a complaint against PhonePe for wrongfully showing that the amount was credited. When we received the PhonePe complaint, immediate actions were called regarding this issue. We sent an email to the company and started a social media campaign. After a few days on 13th November 2018 at 07:54 a.m. Mr. Jodhani again visited our portal and marked the complaint as resolved.

A brief look into the complaint :

Our client Mr. Hiteshbhai Jodhani had complained that his friend had sent Rs. 5000 through PhonePe but it did not reflect in his account. Moreover, PhonePe was showing that the transaction was successful but on checking his account, our client could clearly see that the money was not credited in his bank account. Our client immediately raised an issue on PhonePe about this failed transaction and made numerous calls to them but to no avail. After getting frustrated with their services, Mr. Jodhani decided to file a complaint against PhonePe at our portal and requested us to help him in resolving the issue.

The resolution provided by us:

After getting frustrated of getting no calls answered and not finding any fruitful solution, Mr. Hiteshbhai Jodhani decided to file a complaint against PhonePe at our portal. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram etc. We also sent an email to PhonePe requesting them to resolve the matter as soon as possible. Soon our client received a call from PhonePe and the complaint was marked as resolved on 13th November 2018 at 07:54 a.m.

Mr. Hiteshbhai Jodhani’s testimonial for Voxya, consumer complaint website

“Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team.”

Beware of Online Transactions

With internet penetration increasing and digital payments become common in cities, a lot of people have switched to the online mode of transaction. In order for speedy transactions, most people save their bank account, card details on their phones. With online transactions going up, online frauds have gone up as well. We have received numerous consumer complaints at our portal against these digital payments app. One should always be aware that no payment app will ever ask for OTP or your debit card details so if you get a call regarding this it is probably a fraudster. We should always crosscheck for these digital transactions in our passbook.

April 4, 2019