Mr. Hiteshbhai Jodhani visited our portal on 11th November 2018 at 8:35 a.m. and filed a complaint against PhonePe for wrongfully showing that the amount was credited. When we received the PhonePe complaint, immediate actions were called regarding this issue. We sent an email to the company and started a social media campaign. After a few days on 13th November 2018 at 07:54 a.m. Mr. Jodhani again visited our portal and marked the complaint as resolved.
A brief look into the complaint :
Our client Mr. Hiteshbhai Jodhani had complained that his friend had sent Rs. 5000 through PhonePe but it did not reflect in his account. Moreover, PhonePe was showing that the transaction was successful but on checking his account, our client could clearly see that the money was not credited in his bank account. Our client immediately raised an issue on PhonePe about this failed transaction and made numerous calls to them but to no avail. After getting frustrated with their services, Mr. Jodhani decided to file a complaint against PhonePe at our portal and requested us to help him in resolving the issue.
The resolution provided by us:
After getting frustrated of getting no calls answered and not finding any fruitful solution, Mr. Hiteshbhai Jodhani decided to file a complaint against PhonePe at our portal. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram etc. We also sent an email to PhonePe requesting them to resolve the matter as soon as possible. Soon our client received a call from PhonePe and the complaint was marked as resolved on 13th November 2018 at 07:54 a.m.
Mr. Hiteshbhai Jodhani’s testimonial for Voxya, consumer complaint website
“Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team.”
Beware of Online Transactions
With internet penetration increasing and digital payments become common in cities, a lot of people have switched to the online mode of transaction. In order for speedy transactions, most people save their bank account, card details on their phones. With online transactions going up, online frauds have gone up as well. We have received numerous consumer complaints at our portal against these digital payments app. One should always be aware that no payment app will ever ask for OTP or your debit card details so if you get a call regarding this it is probably a fraudster. We should always crosscheck for these digital transactions in our passbook.