How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Mobile Recharge dated recharge not done (Vodafone) Open
Recharge of Rs. **/- (Re*/- discount offered) on **-**-**** at about *-** pm, PASFAR Tec. Ref IGAKYFVIM* from sbi net banking. Recharge not done till date....
Apr 14, 2021 by VIJAYKUMAR BALAN NAIR
REGISTERED APPELLATE COMPLAINT FOR INVESTIGATION MATTER OF NEW SITE IN DEVDI HADGAON WAITING FOR NEW (Reliance Jio Infocomm Ltd) Open
RESPECTED HIGHER AUTHORITIES OF RELIANCE JIO This is my Mobile Number ********** Lattitude and Longitude **.***** and **.***** Network Complaint Address Room ** Devdi Hadgaon Village , District Jalna Maharashtra ****** Network t...
Apr 11, 2021 by Suresh Tayde
BSNL NEW SITE DECLARED ON MY LAND WAITING FOR PAPER WORK FROM BSNL HIGHER AUTHORITIES PLEASE LOOK IN (Bharat Sanchar Nigam Limited) Open
Respected higher Authorities of BSNL (BHARAT SANCHAR NIGAM LIMITED) My Name is Shubhash Maske This is my BSNL Number ********** Lattitude and Longitude **.***** and **.***** Address Room *** BranmhaVadgaon Taluka Parthur Distri...
Apr 11, 2021 by Shubhash Maske
Data pack not activated after recharge successful (Airtel Internet Services) Open
Dear sir, Airtel recharge successful but not received data pack rs-*** on My Airtel Mob No- ********** plz resolved this issue quick as possible .thank you very much . Date : */*/**** Time- *.** pm Data Pack - Rs. *** [ transaction id ...
Apr 10, 2021 by Ramkrushna behera
REGISTERED JIO NETWORK COVERAGE COMPLAINT IN PALASKHED MALAKDEO VILLAGE INDOOR AND OUTDOOR NETWORK C (Reliance Jio Infocomm Ltd) Open
Respected Higher Authorities of JIO This is my Mobile Number ********** Lattitude and Longitude **.****** and **.****** Room ** ,palaskhed malakdeo, sinkatraja, Buldhana district Maharashtra ****** I had bring the Complaint regar...
Apr 10, 2021 by Gokul Bhutekar
BSNL JALNA DESK HIGHER AUTHORITIES IGNORING OUR COMPLAINT AND NOT PROVIDING RESOLUTION ON OUR COMPLA (Bharat Sanchar Nigam Limited) Open
RESPECTED BSNL HIGHER AUTHORITIES My Name is Trimbak Pradhan This is my BSNL Mobile Number ********** Lattitude and Longitude **.***** and **.***** Address Of Network Complaint Room ** Lawni Village , Taluka Mantha District Jaln...
Apr 10, 2021 by Trimbak Pradhan
VODAFONEIDEA NETWORK TOWER INSTALLATION PAPER WORK IS PENDING FROM LEGAL DEPARTMENT OF VODAFONEIDEA (VODAFONEIDEA PVT LTD) Open
Respected Higher Authorities of Network Team and Complaint Department My Name is Gaikwad This is my Mobile Number **********. IDEA NETWORK COVERAGE **********. VODAFONE NETWORK COVERAGE Lattitude and Longitude **.***** and **....
Apr 10, 2021 by Madhuri Gaikwad
REGISTERED NETWORK COVERAGE COMPLAINT IN ASTI SHRISTI TANDA (VODAFONEIDEA PVT LTD) Open
RESPECTED HIGHER AUTHORITIES OF VI This is my Vodafoneidea Mobile Number ********** Lattitude and Longitude **.***** and **.***** This is my Address Room ** Ashti Village Parthur Ashti Road , Shrishti Tanda , Jalna District Maharash...
Apr 10, 2021 by Suresh Tayde
IDEA NETWORK COMPLAINT INDOOR AND OUTDOOR JUST REGISTERED COMPLAINT AND PROVIDE ME COMPLAINT NUMBER (VODAFONEIDEA PVT LTD) Open
Respected Higher Authorities of VI My Name is Shubhash Maske This is my idea Number ********** Lattitude and Longitude **.***** and **.***** Address Room *** BranmhaVadgaon Taluka Parthur District Jalna Maharashtra ****** REG...
Apr 10, 2021 by Shubhash Maske
Amount of subscription got deducted for two times but didn t get the refund after 15 days (Zee 5) Open
I have paid Rs. ***/- two times for the yearly subscription of Zee*- ONE AT **.** PM on **.**.** and another on **.** pm on **.**.** via AmazonPay. The *st one got deducted from my account but I got no subscription. So I had to make the *nd tra...
Apr 09, 2021 by AVIK KR BASU
Cylinder couldn t book but amount got deducted from my account (Airtel ) Open
Hi this is Samanth Balla from Hyderabad I tried to pay my gas cylinder bill at airtel app, firstly it shows error then i tried again and in this regard i got a message from airtel that your payment for Rs. ***.** is initiated a payment with tr...
Apr 09, 2021 by Samanth Balla
Wrong Billing International Roaming (Vodafone Idea Limited) Open
I came to UAE in mid of March ****, before coming i have activated international roaming of *** just to cross check who are calling me and for urgent SMS from bank. I did not use any internet as i had WIFI in my office as well as in hotel. No o...
Apr 08, 2021 by ANKIT NEHRA
COMPLAINT OF NET DEPARTMENT ARUN THAKUR SIR FOR IGNORING CUSTOMER COMPLAINT INTENTIONALLY PLEASE RES (Bharti airtel ltd) Open
RESPECTED NET DEPARTMENT NATIONAL ESCLATION TEAM OF AIRTEL This is my Number ********** Lattitude and Longitude **.***** and **.***** Network Coverage Problem D-*** *NDFLR PHASE* , SAYOGHPARK BULIDING HENDREPADA, BADLAPUR WEST, NEA...
Apr 07, 2021 by Bhimarao Tayde
BSNL NEW SITE DECLARED ON MY LAND WAITING FOR PAPER WORK FROM BSNL DEPARTMENT (Bharat Sanchar Nigam Limited) Open
To, CMD COMPLAINT DEPARTMENT AND MAHARASHTRA APPELLATE DEPARTMENT My Name is Suresh Tayde This is my BSNL Number ********** Lattitude and Longitude **.***** and **.***** Address Room ** Parthur , Daithnya near Shankar Mandir ...
Apr 07, 2021 by Suresh Tayde
Airtel network charged 223 Rupees for Toll free number with out intimation in any medium (Airtel mobile recharge ) Open
I called to Amazon ICICI Toll free number on **nd March & **rd March **** (***********) to resolve credit card issue with the bank, during the call there is no mentioning of the call like: this is chargeable call so and so charges for this (No ...
Apr 07, 2021 by BHAVADEV ADDEPALLI
VI NETWORK COVERAGE COMPLAINT INDOOR AND OUTDOOR PLEASE REGISTERED NETWORK COVERAGE COMPLAINT AND FO (VODAFONEIDEA PVT LTD) Open
RESPECTED HIGHER AUTHORITIES OF VI THIS IS MY MOBILE NUMBER ********** LATITUDE AND LONGITUDE **.****** **.****** ADDRESS ROOM **, PIMPLEGAAV VILLAGE, PATHARDI TALUKA DISTRICT AHMEDNAGAR ****** THERE IS HUGE NETWORK COVERAGE COM...
Apr 07, 2021 by Pravin Pandgale
Service issue Vodafone Idea (Voda Idea) Open
Hello Sir/Madam Good Day, My name is Deepak Prajapati. I am an Ideal cellular Sim Card user. I am using their services for more than ** years now. I am complaining about their poor network coverage in my area. Every time I speak to their care ...
Apr 07, 2021 by Deepak Prajapati
VI NETWORK COVERAGE COMPLAINT IN DAITYNA PARTHUR ROAD REQUEST TEAM TO COME AT MY LOCATION IMMEDIATEL (VODAFONEIDEA PVT LTD) Open
RESPECTED VI HIGHER AUTHORITIES DEPARTMENT This is my VIl Number ********** This is my Lattitude and Longitude **.***** and **.***** Address of Network Coverage Room ** B Parthur near Shankar Mandir Pandurpur Express Road ,Parthur J...
Apr 07, 2021 by SWAPNIL SUNIL SHIVALIKAR
BSNL NEW SITE DECLARED FROM BSNL JALNA HIGHER AUTHORITIES WAITING FOR PAPER WORK FROM BSNL DEPARTMEN (Bharat Sanchar Nigam Limited) Open
Respected Higher Authorities of BSNL My Name is Bhaskar Gaikwad This is my Mobile Number ********** Lattitude and Longitude **.***** and **.***** Network Complaint Address Room ** Devdi Hadgaon Village , District Jalna Maharasht...
Apr 07, 2021 by Madhuri Gaikwad
AIRTEL NEW SITE DECLARED FROM BHARTI AIRTEL IN DAITYNA FROM AIRTEL NETWORK TEAM WAITING FOR PAPER WO (Bharti airtel ltd) Open
RESPECTED AIRTEL HIGHER AUTHORITIES DEPARTMENT This is my Bharti Airtel Number ********** This is my Lattitude and Longitude **.***** and **.***** Address of Network Coverage Room ** B Parthur near Shankar Mandir Pandurpur Express R...
Apr 06, 2021 by SWAPNIL SUNIL SHIVALIKAR
(Vodafone youbroadband) Closed
मैंने वोडाफोन यू ब्रॉडबैंड सर्विस एक्टिवेट करवाई हुई है। मेरा ६ महीने का प्लान एक्टिवेट है ज...
Jul 21, 2020 by Kanan
Low internet speed (Airtel ) Closed
I installed a broadband service(Landline no.***********)a week ago.my isp said if you recharge for * months you will get good internet speed but I'm getting no speed can't even browser properly.i called my isp first he said some maintenance wor...
Jul 21, 2020 by Sahil lodhi
Fraud Calls from my Airtel Mobile Number Security Breach (Airtel ) Closed
I have been a loyal customer of Airtel since more than a decade. I am facing a problem caused by Airtel. I will explain you the problem and hope an action will be taken on it. Problem Statement: I have received a bill for June **** month...
Jul 18, 2020 by Saumya
Airtel Xstream Fiber Digital Application No (Airtel ) Closed
I applied throuh Online web Portal of Airtel for Broadband connection on dated **th July **** and as per my chosen Plan I paid INR ****.** through online Internet Banking to Airtel only after successful uploading of the required Document (Aadh...
Jul 16, 2020 by VINOD KUMAR
I had ordered 3 hoddies but I didn t get my hoddies please complete my order and payment was already (Mm Activ Sci-Tech Communications Private Limited) Closed
Aman Singh ,SujiyA, uk ****** And I have order it on * July Mobile num- ********** There are three hoddies order num -#****,#****,#****...
Jul 16, 2020 by Aman Singh
Videocon in the name of SUSHEELA GANIGA registered mobile num (Videocon D2h Services ) Closed
i was having a issue with my connection * days back and raised a complaint in customer care today technician as Visited and rectified the issue, issue was with the Adapter and it as bean replaced and now to activate my services they are tell me...
Jul 16, 2020 by sachin
Very poor network (Vodafone) Closed
I am suffering network problem from long time and i have called them several times but issue is not resolved...i am unable to call anyone...bcs of poor network...and the voice is also not clear while calling...I have to do my online classes b...
Jul 16, 2020 by Hrshita gaur
Internet data balance (Airtel ) Closed
Internet data balance is not added though i recharged with ** rs for **GB data...
Jul 16, 2020 by Sushmitha
I gave *** rupees to jio for calling and internet.but they are not able to provide good network. Everyday my * GB net wasted....
Jul 15, 2020 by Sagar Kumar modi
Otp messages on Airtel Network being delayed by so much tjme (Airtel ) Closed
I don't know why otp messages from airtel network are delaying so much now. This creates problem for online transactions and also the logging in for some applications which require otp verification. Please help resolve this issue....
Jul 15, 2020 by Yogesh Gawade
Money got deducted by ATM but not updated in Airtel wallet (Airtel ) Closed
I have added *** rs by my debit card to Airtel wallet to recharge airtel dth but money got deducted by bank and still my money is not updated into my wallet and the worst part is, I am unable to contact any customer support executive....
Jul 15, 2020 by Mayank sahani
Internet problem (Airtel ) Closed
Respected team M victim of airtel internet issue... continuously my internet is not working properly from last * months..i have complaint many times bt still my issue is not resolved... I recharged for ***..n due to this my online classes of u...
Jul 14, 2020 by Pratiksha
Recharge not reflecting (Airtel ) Closed
Dear team I have recharged my airtel no yesterday and have paid through google pay. But till now recharge has not been done and amount deducted. Kindly look into it Here is a screen shot of my payment and also message received for initiat...
Jul 14, 2020 by Anisha jain
Idea is not helping us to resolve the network Coverage complaint (IDEA) Closed
Respected Idea Higher Authorities This is my Vodafoneidea Mobile Number ********** Lattitude and Longitude **.***** and **.***** This is my Address Room ** Ashti Village Parthur Ashti Road , Shrishti Tanda , Jalna District Maharasht...
Jul 14, 2020 by Suresh Tayde
Data is not working properly (Airtel ) Closed
I have a network problem from tge past one week, i can't use my data properly, i need to work on online business. So kindly improve my network problems ASAP.. Thank you.. ...
Jul 14, 2020 by Aswin Jose
Data renewal time (Airtel ) Closed
I'm not able to know data renewal time....
Jul 13, 2020 by Naresh Gandikota
Amount paid for plan Upgrade But not activated (Airtel ) Closed
Been a customer of Airtel Broadband for the past ** years. Opted for an upgrade on my existing plan of *** to ***. I paid Rs **** for half-yearly advance rental as it saved me around ** percent of costs. Raised a request on May ** for the same....
Jul 13, 2020 by Jagadish Babu A
Airtel postpaid bill high charges (Airtel ) Closed
last month i was being charged ***** Airtel bill. Airtel customer care have been really unless and not of any help. my itemized bill says i have sent several SMS and used data during international roaming which is false. i haven't used one sing...
Jul 12, 2020 by mohd reehan
Amount not reflecting in my account (Airtel DTH) Closed
I have recharged today **.**.**** of *** Rs through UPI google pay ,but still amount not reflecting in my account so please do the needful. Acc no-********** Amount *** Time *.**am Upi transactions id-************ Regards Narendra Je...
Jul 12, 2020 by Narendra Jethani
Promised speed not received (Youbroadband powered by Vodafone) Closed
I have had my youbroadband broadband connection from last * months and not even a single day I have received my promised speed that is *** mbps. All I get is *-**mbps and whenever I call customer care all they say is sir please wait our backend...
Jul 11, 2020 by Kartik chhaparia
How to file a complaint against Company?
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Complaint filed against: Byju's