Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
No option to unsubscribe from (Zee5) Open
I subscribed for zee*-airtel thanks complimentary offer on **march**** (Rs**) with no auto renewal. It auto renewed itself the next month, I called airtel but they said the tie-up between zee* & airtel is now over and we cannot help you unsubsc...
Jul 18, 2021 by Akshay Kamble
No proper service even after taking money (Videocon D2h Services ) Open
On **nd June, I raised a complaint for my D*H not giving proper signal and a technician visited my premises and replaced LMB and even confirmed that within *month if the LMB is not working fine and still you are getting the same issue, then the...
Jul 17, 2021 by Nisha Verma
Airtel user calling me again and again ad breaching my Privacy Right (Airtel ) Open
********** is the user of airtel and he is calling me on my number again and again and breaching my privacy right i want to complaint against the airtel company sim distribution process and also they dont have any place where we can put our com...
Jul 16, 2021 by tushar
Airtel haven t issued refund (Airtel ) Open
I bought airtel xstream premium annual subscription worth Rs.***/- on May **, ****. For the first ** days the subscription worked fine. But on Jun *, **** when I tried to play premium videos I was redirected to the payment page. When I checked...
Jul 09, 2021 by Kishorekumar
Vodafone idea wrongly charged postpaid bill for (Vi post paid bill) Open
Hi Mr Nitin Salian & Respected Appellate Authority Mr.Girish Holla I am Ashwini Sharad Shewale from Pune, Maharashtra, India and using vodafone idea network since last ** yrs since my brother left this number after he left abroad I hav...
Jul 05, 2021 by Ashwini Sharad Shewale
Not Receive My Refund From Last 6 Months (Airtel Broadband ) Open
Dear Sir/Madam, Account Holder Name Veerpal Kaur Account no.: ********** Airtel Fixedline no.: ********** Xstream Fiber ID: ******...
Jul 05, 2021 by Maninder Singh
Sun direct dth recharge amount not refunded (Komparify.com) Open
I am sumathi from chennai .i recharge dth for zee channels which cost rs **.amount deducted from my bank account but recharge not successfull and money also not refunded.i raised a complaint but they are saying we have converted your money into...
Jul 04, 2021 by Sumathi ravi
GST paid to the company for the service rendered buy company denied taking it when asking for a deta (Jio Fiber) Open
I have availed * month plan from Jio fiber postpaid. I was informed that I have to pay *** + GST and a total of ****.** was paid. I asked Jiofiber for a detailed bill with a split of taxes and subscription payment. They communicated that, 'Also...
Jul 04, 2021 by Shanmuganathan
Incorrect ISD charges (Vodafone And Idea VI) Open
The company activates and deactivates ISD based on their own without any intimation from me. They have activated ISD and then charged me Rs ***. I have not made any call to activate ISD and they cant show me proof of that either. Complete har...
Jul 03, 2021 by RC GOYAL
Airtel No service (Airtel ) Open
I joined #Airtel on ** April **** and from the day one I am facing network issue. Just to make or receive a single call I have to go *-*km far away from my home. I had more than *** discussions with customer support and **email till today but t...
Jun 27, 2021 by Sumit Dalal
Billing issue without using the services (BSNL) Open
My BSNL Broadband line was taken out on Jan ****. Even after the disconnection got billed for the month of Feb, March and April. So, i lodged a complaint on the BSNL website with complaint number *********** and even talked to the SDO of the Ko...
Jun 15, 2021 by Ritesh Kumar
Slow Internet Connection issues (Reliance Jio Infocomm Limited) Open
Honourably, we jio consumers in this region have been facing a lot of problems with the internet as well as the network over the past several months. But Jio has a tower nearby though the internet disconnects * km away. We have complained to th...
Jun 07, 2021 by Nitul Dihingia
Amount deducted (Airtel thanks app) Open
Dear team yesterday I made transaction from airtel app To book gas cylinder bill My payment of Rs. ***.**. to indane gas service through airtel thanks app. Txn ID ************ money debited from my bank account but not book my cylinder....
Jun 02, 2021 by Madhusudan singh
Billed when phone was dead from Feb 2020 till Apr 2020 (Bsnl Bharat Sanchar Nigam Limited) Open
My phone was dead from end Jan **** till April ****. I paid the bills after service resumed but there is no action on repeated complaints/letters provided in exchange office and visit to BSNL offices for rebate. I have registered grievance BSNL...
May 30, 2021 by Subbiah Kumaraswamy
Vodafone Frauds Best Fraud (Vodafone Ideavi ) Open
As usual vodafone is doing the task of cheating customers without any valid resolution. Just see the attachment to know how they have cleverly combined all my complaints under one mail. They have to read and understand what that complaint is ab...
May 29, 2021 by Suresh Kumar
Vodafone Fraud (Vodafone Ideavi ) Open
This is with reference to harassment by vodafone in the name of service or pack-related sms during sleeping hours of people. So many best complained. But arrogantly keep on saying service sms cann't be stopped from vodafone. If they can't stop,...
May 28, 2021 by Suresh Kumar
Mobile Internet not working for two weeks (Airtel ) Open
The mobile internet for pre-paid service is not working for the past two weeks starting **/**/**** till today, **/**/****. After repeated complaints to the customer service there is no resolution of the problem. This is causing major problem s...
May 28, 2021 by Suman Kumar Biswas
You Broadband installation (You Broadband) Open
I have purchased a ** Mbps plan on **th May **** from Mr. Siddharth Vala(Salesmen) of YOu Broadband after applying for broadband connection online. There is no response from their side about the installation process and they are not giving me a...
May 26, 2021 by Dhruv Nakrani
Calling problem (Jio) Open
Sir aab calling me bhi problem honi suru ho gaye hai.sir jio ko bhut baar complete ki.sir koye sunvaye nahi ki.sir maine inko bhut baat complete ki.sir jo bhi complete ki jio khud hi closed kar rahe hai.sir mujhe calling mute hoti hai or callin...
May 22, 2021 by Gagan kapoor
Network problem (Jio) Open
Sir mujhe jio ke network problem bhut aa rahi hai.mane bhut baar jio ke customer se network problem ke bare me bataya hai.mujhe har baar meri problem ko complete note karke mujhe ** gante me aapki problem teek ho jayegi bataya jata hai.sir mane...
May 20, 2021 by Gagan kapoor
Recharge is not reflecting in my account (Idea Cellular Limited ) Closed
I recharge for **rs on my phone(**********) on ** July ****. Still reduction from my account the balance is not reflected in my account. ...
Jul 29, 2020 by Shubham sawanliya
Misinformation (Idea Cellular) Closed
I recently recharge with *** rupees, and it's clearly stated **days validity.. when I recharged it says ** days validity ....
Jul 28, 2020 by Alemjungla
Main balance deduction (IDEA) Closed
I was charged Rs. */- for no reason. I am using Idea Sim card and since lockdown this is the third time they have deducted amount from my main balance. I have done a recharge of ₹***/- which says I have *** SMS free, but when I called they s...
Jul 27, 2020 by Bhavik
Fraud done at Airtel App (Airtel ) Closed
I tried to pay my electricity bill at airtel app, firstly it shows error then i tried again and in this regard i got a message from *** that your payment for Rs. **** is initiated towards purchase of your insurance policy with transaction ID **...
Jul 27, 2020 by Mukesh Khurana
Facing issues of network from airtel and Bad behaviour from the employees (Airtel ) Closed
I have been using Airtel for a long time, I am having problems with the network, I have complained many times, but they do nothing but recharge my work, which is of no use to the employees. Talking incorrectly. ...
Jul 26, 2020 by Pravar sharma
Excessive charging for International romaing pack wihthout consent (Airtel ) Closed
My work demands me to travel around the world, and hence i have taken two numbers, both from Airtel. I had paid an excess of close to **** INR before leaving from India and travelling to US on my official number. Airtel has charged an excess of...
Jul 26, 2020 by Ashwin Tharoor
Low speed of internet of Reliance jio (Reliance jio) Closed
Sir I am living in Vill Jajori of Morigaon dist. and i have been using Reliance jio network since last * years. The company promises to provide *G internet speed but unable since last * to * months. We have the right to get *G internet speed a...
Jul 26, 2020 by Sajidur Rahman
Call waiting not activated (Private ) Closed
My mobile is should not activated on call waiting. I was visit customer care in Nagercoil. Not respond my compliant. A persons have not have adequate idea. Customer care person said you go and return on next week, i contact nokia company then...
Jul 26, 2020 by T EDWINTHOMAS Edwin Thomas
Airtel BB bill issue (Airtel ) Closed
AIRTEL BB connection plan upgrade done through airtel app earlier was having ARP *** plan which i have taken **** november i upgrated my plan on **th june **** to ARP *** plan through airtel app for which Rs **** was adjusted against my earlier...
Jul 26, 2020 by deepak chawla
Adjustment charge (Vodafone Billing) Closed
I'm customer of Vodafone from very long time. Recently on February, I have been switch my sim to pospaid. my plan is for ***, and I took additional red on plan that is ***. So my total bill amout is ***.** including gst. But this month I have r...
Jul 22, 2020 by Rama walia
Slow Internet (Vodafone) Closed
Vodafone is not providing me with internet facilities after a recharge of ***. The network is very fragile and it is a simple waste of money.The company says to be *g but the net is not even *g....
Jul 22, 2020 by Kushagra Shahi
(Vodafone youbroadband) Closed
मैंने वोडाफोन यू ब्रॉडबैंड सर्विस एक्टिवेट करवाई हुई है। मेरा ६ महीने का प्लान एक्टिवेट है ज...
Jul 21, 2020 by Kanan
Low internet speed (Airtel ) Closed
I installed a broadband service(Landline no.***********)a week ago.my isp said if you recharge for * months you will get good internet speed but I'm getting no speed can't even browser properly.i called my isp first he said some maintenance wor...
Jul 21, 2020 by Sahil lodhi
Fraud Calls from my Airtel Mobile Number Security Breach (Airtel ) Closed
I have been a loyal customer of Airtel since more than a decade. I am facing a problem caused by Airtel. I will explain you the problem and hope an action will be taken on it. Problem Statement: I have received a bill for June **** month...
Jul 18, 2020 by Saumya
Airtel Xstream Fiber Digital Application No (Airtel ) Closed
I applied throuh Online web Portal of Airtel for Broadband connection on dated **th July **** and as per my chosen Plan I paid INR ****.** through online Internet Banking to Airtel only after successful uploading of the required Document (Aadh...
Jul 16, 2020 by VINOD KUMAR
I had ordered 3 hoddies but I didn t get my hoddies please complete my order and payment was already (Mm Activ Sci-Tech Communications Private Limited) Closed
Aman Singh ,SujiyA, uk ****** And I have order it on * July Mobile num- ********** There are three hoddies order num -#****,#****,#****...
Jul 16, 2020 by Aman Singh
Videocon in the name of SUSHEELA GANIGA registered mobile num (Videocon D2h Services ) Closed
i was having a issue with my connection * days back and raised a complaint in customer care today technician as Visited and rectified the issue, issue was with the Adapter and it as bean replaced and now to activate my services they are tell me...
Jul 16, 2020 by sachin
Very poor network (Vodafone) Closed
I am suffering network problem from long time and i have called them several times but issue is not resolved...i am unable to call anyone...bcs of poor network...and the voice is also not clear while calling...I have to do my online classes b...
Jul 16, 2020 by Hrshita gaur
Internet data balance (Airtel ) Closed
Internet data balance is not added though i recharged with ** rs for **GB data...
Jul 16, 2020 by Sushmitha
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's