Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

HD Channels not coming (DEN) ^Open

I am a DEN customer since last ** years but when I switched over to HD channel i. e. for last * & half years HD channels are not coming despite several reminders and * time changed set up box with huge amount for new setup box installation. Sti...

Nov 06, 2021 by Dr Dhananjay Chaudhari

Amount not refunded (Atc Tower Company Of India Private Limited) ^Open

Hello sir, sir we have paid **** rs permission charges and *****rs as agreement charges , and also they told to pay *****rs as equipment charges, due to that we are not having any money so we requested to make refund of ***** rs which we have ...

Nov 01, 2021 by Thejaswini K

Promised Refund Not Received (TRAI) ^Open

My Name Is Sachin Sharma I Bought A Airtel Broadband Connection On ** June ****. I Opted For A ***MBPS Plan. But I Was Only Getting **MBPS Speed. I Complained About This To The Engineers & Customer Support Too Many Times. But I Did Not Get A...

Oct 25, 2021 by Sachin sharma

Sim card blocked (VODAFONEIDEA PVT LTD) ^Open

All of a sudden my SIM card stopped working. We went to vodafoneidea store but they have no information and want us to check with hyderabad head office. We have visited vodafoneidea head office but they say its not their SIM so i have contac...

Oct 06, 2021 by Hima Bindhu

Pathetic Network and Customer service (Airtel ) ^Open

I am unhappy with the customer support from airtel postpaid department , I have two postpaid connection with Airtel and I want to port it out but when I try to reach them on their contact centre number ,I am not able to speak with any human bei...

Oct 04, 2021 by Jay Parekh

Refund amount (airtel app) ^Open

I use a airtel thanks app for more transaction in last three days. I have process through this app my electricity bill for the month of sep ** and my amount was deducted from my account in twice ( ** &Sep ****) but not reached at right place ti...

Sep 30, 2021 by Ajay Kumar

Not getting back the security deposit from BSNL (Bsnl Bharat Sanchar Nigam Limited) ^Open

I have applied to redeem the security deposit of Rs. *,***/. against my telephone number, on *.*.**. Also it was mentioned in the application, to redeem the credited amount of Rs. *,*** /- from the balance amount from Rs. **,*** /- which w...

Sep 20, 2021 by Amitad

Delay in service (Bharti Airtel) ^Open

bought airtel xstream fiber connection. on **th August **** after ** days Internet stopped working so I raised complaint on *th September expected time for resolution was *th September **;** am ....but no one came to fix it and no one contacted...

Sep 07, 2021 by Shivam Singh

Plan not activated and charged extra money (Airtel ) ^Open

I have switched to airtel by porting my sim from Vi to Airtel, for that I have visited the Airtel store and they asked me for *** rupees which include a plan of *** rupees and they charged me ** rupees extra for porting. I have paid that amount...

Sep 05, 2021 by Pratyush Goyal

SHRIRAM LANJEWAR (Airtel ) ^Open

Dear Sir/Madam Good Day! Airtel representative Mr. Akash Thakre from Nagpur applied to my broadband connection on **th Aug **** and I have made an online payment of Rupees **** on the same day but even after * days of application my broa...

Sep 02, 2021 by shriram Lanjewar

Relocation Service not delivered (Jio Fiber) ^Open

It has been * days and I’m still awaiting an active internet connection at my house. My mobile data usage has surged ***% in the last * days as my children are attending school online; I’m working from home. All of this because of JIO Fibe...

Sep 01, 2021 by Sushila Savla

Recharge done amount taken but no benifits added (Airtel mobile recharge ) ^Open

I have recharged my number using airtel thanks app. The benifits are not added. When I called *** (number for airtel payments) they said I should call ***. When I called *** they say I need to call ***. Same thing repeated .more then ** times. ...

Aug 29, 2021 by Ongoli Koushik

Paying for Fiber plan but getting only (BSNL) ^Open

From last **-** month I have been paying bill for ***Mbps i.e ****/*** rs plan but getting only ** Mbps, that too after so many complaints. After Online consumer forum complaint they shared one letter in Feb **** saying Our modem does not suppo...

Aug 09, 2021 by Amit Kumar

Airtel Fiber (Airtel Fiber) ^Open

My Complaint number is *********. I have Complaint on * July **** my internet is very slow and my landline is not working. On * Aug **** they came and do something and my interment is completely down from * Aug **** . I have called customer car...

Aug 06, 2021 by Yog Raj

Vodafone Fraud (Vodafone Idea Vi network ) ^Open

My Vodafone best number is **********. I raised a complaint regarding network issues via twitter. I got a call from +************ on ** July **** at **.** am from vodafone chennai. The one who called was Vikasini. She was abusive and never want...

Aug 03, 2021 by Suresh Kumar

Over charging as price by Opretor (DEN) ^Open

As my discussion with customer care they told your plan is ***/- including GST and opretor charge me ***rs from last * years, the plan name is NORTH GOLD PLAN as you can see plan on website ***+**% gst The total is ***/- Vc -************ ...

Jul 22, 2021 by Saurabh Gupta

Not Fixed my Issue from 1 month (Airtel ) ^Open

My internet is very slow from * July. I complained to customer care and no one comes to resolve the issue....

Jul 22, 2021 by Yog Raj

Order not delivered (Vodafone) ^Open

Purchased Postpaid Plan: RED X Signature (₹***) Number: ********** Mode of SIM Delivery: Delivery at your Doorstep! Online Payment Amount: ****.*/- Order ID - DCHD*********** * year passed amount not refunded neither service nor product ...

Jul 20, 2021 by Vinod Kumar Bijarnia

No option to unsubscribe from (Zee5) ^Open

I subscribed for zee*-airtel thanks complimentary offer on **march**** (Rs**) with no auto renewal. It auto renewed itself the next month, I called airtel but they said the tie-up between zee* & airtel is now over and we cannot help you unsubsc...

Jul 18, 2021 by Akshay Kamble

No proper service even after taking money (Videocon D2h Services ) ^Open

On **nd June, I raised a complaint for my D*H not giving proper signal and a technician visited my premises and replaced LMB and even confirmed that within *month if the LMB is not working fine and still you are getting the same issue, then the...

Jul 17, 2021 by Nisha Verma

Extra Vodafone postpaid bill charge (Vodafone India Services Private Limited) ^Closed

I have been charged extra Vodafone postpaid bill charge amounting ***/- Rs for Netflix subscription on my number **********,which has never been subscribed on my number yet.so,kindly request you to deduct amount ***/-Rs from my vodafone bill....

Aug 01, 2020 by Nevadita Sen

Order placed in jiomart on july but still not delivered but showing delivered in app (Jiomart) ^Closed

Order placed in jiomart on **th july but still not delivered but showing delivered in jiomart app. ...

Aug 01, 2020 by Anita rani Jena

Order received after 5 daysof the order value not being delivered (Jiomart) ^Closed

I have ordered few of my groceries through jiomart app for the first time. Rs. *** has been refunded out of total invoice value of Rs. ***. It took * complete days for them to supply, that too **% off the ordered items. Its disappointing as- ...

Aug 01, 2020 by Aditi Ghosh

JioMart com oder not delivered and no refund (Reliance Fresh JioMart com) ^Closed

I placed an order on JioMart.com on **th-July-**** of Rs***.** /- amount. The JioMart Team marked the order as delivered on **th-July-****, and A guy reached to me on **th-July-**** with a bill and order. I told them it is Prepaid order and not...

Aug 01, 2020 by VIVEK ARORA

Bad service (Airtel ) ^Closed

For the past few weeks i was having issue with network on my airtel sim. I have complained several time on airtel app but there was no response and resolution from their side after * week of continuous complaining i was able to connect with cus...

Aug 01, 2020 by Rahul

Airtel box fix on my house gate without permission (Airtel ) ^Closed

I don't have an airtel connection and I don't want also. After that they fix airtel box on my home wall. I request you please take necessary action. Address is mentioned below: *** Saraswati Nagar gwalior madhya Pradesh, ****** With...

Jul 31, 2020 by Aayush Shrivastava

Vodafone Shield Insurance claim approved but not paid (Vodafone) ^Closed

I am a Vodafone postpaid user, and Vodafone provided free mobile insurance with the postpaid plan. In an unfortunate event, my handset got broken (negligible crack on screen) and raised a insurance claim on ** April **** so they picked up th...

Jul 30, 2020 by Sanoj Kumar

Inflated billing by Vodafone (Vodafone India Limited) ^Closed

I am using a plan of *** plus ** all inclusive from Vodafone. Never used any value additions. My bill amount always remained between *** and ***. Surprisingly they started messing up the bill from last month. The bill amount went up to **** but...

Jul 30, 2020 by Surendran Vasudevan

I paid for airtel wifi a month back but neither they provided any connection nor they refunded the a (Airtel ) ^Closed

I had paid for airtel wifi installation a month back but neither they provided with the installation nor did they return my money back there customer care number is not reachable nor they reply via email in this time of pandemic they are foolin...

Jul 30, 2020 by Ammar

Fooled me (Airtel ) ^Closed

On * july **** in the morning i started the procedure to port my simcard from airted to jio and after the completion of port out request i received an call from an airtel executive she requested me to hold my porting request and she told she wi...

Jul 29, 2020 by Vikrant

Data speed slow (Airtel ) ^Closed

...

Jul 29, 2020 by RAJU RAM

Recharge is not reflecting in my account (Idea Cellular Limited ) ^Closed

I recharge for **rs on my phone(**********) on ** July ****. Still reduction from my account the balance is not reflected in my account. ...

Jul 29, 2020 by Shubham sawanliya

Misinformation (Idea Cellular) ^Closed

I recently recharge with *** rupees, and it's clearly stated **days validity.. when I recharged it says ** days validity ....

Jul 28, 2020 by Alemjungla

Main balance deduction (IDEA) ^Closed

I was charged Rs. */- for no reason. I am using Idea Sim card and since lockdown this is the third time they have deducted amount from my main balance. I have done a recharge of ₹***/- which says I have *** SMS free, but when I called they s...

Jul 27, 2020 by Bhavik

Fraud done at Airtel App (Airtel ) ^Closed

I tried to pay my electricity bill at airtel app, firstly it shows error then i tried again and in this regard i got a message from *** that your payment for Rs. **** is initiated towards purchase of your insurance policy with transaction ID **...

Jul 27, 2020 by Mukesh Khurana

Facing issues of network from airtel and Bad behaviour from the employees (Airtel ) ^Closed

I have been using Airtel for a long time, I am having problems with the network, I have complained many times, but they do nothing but recharge my work, which is of no use to the employees. Talking incorrectly. ...

Jul 26, 2020 by Pravar sharma

Excessive charging for International romaing pack wihthout consent (Airtel ) ^Closed

My work demands me to travel around the world, and hence i have taken two numbers, both from Airtel. I had paid an excess of close to **** INR before leaving from India and travelling to US on my official number. Airtel has charged an excess of...

Jul 26, 2020 by Ashwin Tharoor

Low speed of internet of Reliance jio (Reliance jio) ^Closed

Sir I am living in Vill Jajori of Morigaon dist. and i have been using Reliance jio network since last * years. The company promises to provide *G internet speed but unable since last * to * months. We have the right to get *G internet speed a...

Jul 26, 2020 by Sajidur Rahman

Call waiting not activated (Private ) ^Closed

My mobile is should not activated on call waiting. I was visit customer care in Nagercoil. Not respond my compliant. A persons have not have adequate idea. Customer care person said you go and return on next week, i contact nokia company then...

Jul 26, 2020 by T EDWINTHOMAS Edwin Thomas

Airtel BB bill issue (Airtel ) ^Closed

AIRTEL BB connection plan upgrade done through airtel app earlier was having ARP *** plan which i have taken **** november i upgrated my plan on **th june **** to ARP *** plan through airtel app for which Rs **** was adjusted against my earlier...

Jul 26, 2020 by deepak chawla