Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
False Billing (Bharti Airtel) Open
This is regarding harassment i am facing due to Bharti Airtel, for my cell phone number ********** & other family number , for charging me wrongly. I am travelling abroad since **th Jan ****, before leaving i requested for deactivation of Inte...
Dec 01, 2021 by Amit Singh Tomar
WORST SPEED OF AIRTEL XSTREAM FIBER (Airtel Broadband ) Open
I Am Using Airtel Xstream Fiber Broadband Connection ID :- " ************_DSL" From The last * Months but from ** Days Back broadband speed is not good I have paid for *** Mbps but Got a Speed of * Mbps. I am Not Able to do my work. I tried to ...
Nov 18, 2021 by PRITAM PRIYADARSHI
HD Channels not coming (DEN) Open
I am a DEN customer since last ** years but when I switched over to HD channel i. e. for last * & half years HD channels are not coming despite several reminders and * time changed set up box with huge amount for new setup box installation. Sti...
Nov 06, 2021 by Dr Dhananjay Chaudhari
Amount not refunded (Atc Tower Company Of India Private Limited) Open
Hello sir, sir we have paid **** rs permission charges and *****rs as agreement charges , and also they told to pay *****rs as equipment charges, due to that we are not having any money so we requested to make refund of ***** rs which we have ...
Nov 01, 2021 by Thejaswini K
Promised Refund Not Received (TRAI) Open
My Name Is Sachin Sharma I Bought A Airtel Broadband Connection On ** June ****. I Opted For A ***MBPS Plan. But I Was Only Getting **MBPS Speed. I Complained About This To The Engineers & Customer Support Too Many Times. But I Did Not Get A...
Oct 25, 2021 by Sachin sharma
Sim card blocked (VODAFONEIDEA PVT LTD) Open
All of a sudden my SIM card stopped working. We went to vodafoneidea store but they have no information and want us to check with hyderabad head office. We have visited vodafoneidea head office but they say its not their SIM so i have contac...
Oct 06, 2021 by Hima Bindhu
Pathetic Network and Customer service (Airtel ) Open
I am unhappy with the customer support from airtel postpaid department , I have two postpaid connection with Airtel and I want to port it out but when I try to reach them on their contact centre number ,I am not able to speak with any human bei...
Oct 04, 2021 by Jay Parekh
Refund amount (airtel app) Open
I use a airtel thanks app for more transaction in last three days. I have process through this app my electricity bill for the month of sep ** and my amount was deducted from my account in twice ( ** &Sep ****) but not reached at right place ti...
Sep 30, 2021 by Ajay Kumar
Not getting back the security deposit from BSNL (Bsnl Bharat Sanchar Nigam Limited) Open
I have applied to redeem the security deposit of Rs. *,***/. against my telephone number, on *.*.**. Also it was mentioned in the application, to redeem the credited amount of Rs. *,*** /- from the balance amount from Rs. **,*** /- which w...
Sep 20, 2021 by Amitad
Delay in service (Bharti Airtel) Open
bought airtel xstream fiber connection. on **th August **** after ** days Internet stopped working so I raised complaint on *th September expected time for resolution was *th September **;** am ....but no one came to fix it and no one contacted...
Sep 07, 2021 by Shivam Singh
Plan not activated and charged extra money (Airtel ) Open
I have switched to airtel by porting my sim from Vi to Airtel, for that I have visited the Airtel store and they asked me for *** rupees which include a plan of *** rupees and they charged me ** rupees extra for porting. I have paid that amount...
Sep 05, 2021 by Pratyush Goyal
SHRIRAM LANJEWAR (Airtel ) Open
Dear Sir/Madam Good Day! Airtel representative Mr. Akash Thakre from Nagpur applied to my broadband connection on **th Aug **** and I have made an online payment of Rupees **** on the same day but even after * days of application my broa...
Sep 02, 2021 by shriram Lanjewar
Relocation Service not delivered (Jio Fiber) Open
It has been * days and I’m still awaiting an active internet connection at my house. My mobile data usage has surged ***% in the last * days as my children are attending school online; I’m working from home. All of this because of JIO Fibe...
Sep 01, 2021 by Sushila Savla
Recharge done amount taken but no benifits added (Airtel mobile recharge ) Open
I have recharged my number using airtel thanks app. The benifits are not added. When I called *** (number for airtel payments) they said I should call ***. When I called *** they say I need to call ***. Same thing repeated .more then ** times. ...
Aug 29, 2021 by Ongoli Koushik
Paying for Fiber plan but getting only (BSNL) Open
From last **-** month I have been paying bill for ***Mbps i.e ****/*** rs plan but getting only ** Mbps, that too after so many complaints. After Online consumer forum complaint they shared one letter in Feb **** saying Our modem does not suppo...
Aug 09, 2021 by Amit Kumar
Airtel Fiber (Airtel Fiber) Open
My Complaint number is *********. I have Complaint on * July **** my internet is very slow and my landline is not working. On * Aug **** they came and do something and my interment is completely down from * Aug **** . I have called customer car...
Aug 06, 2021 by Yog Raj
Vodafone Fraud (Vodafone Idea Vi network ) Open
My Vodafone best number is **********. I raised a complaint regarding network issues via twitter. I got a call from +************ on ** July **** at **.** am from vodafone chennai. The one who called was Vikasini. She was abusive and never want...
Aug 03, 2021 by Suresh Kumar
Over charging as price by Opretor (DEN) Open
As my discussion with customer care they told your plan is ***/- including GST and opretor charge me ***rs from last * years, the plan name is NORTH GOLD PLAN as you can see plan on website ***+**% gst The total is ***/- Vc -************ ...
Jul 22, 2021 by Saurabh Gupta
Not Fixed my Issue from 1 month (Airtel ) Open
My internet is very slow from * July. I complained to customer care and no one comes to resolve the issue....
Jul 22, 2021 by Yog Raj
Order not delivered (Vodafone) Open
Purchased Postpaid Plan: RED X Signature (₹***) Number: ********** Mode of SIM Delivery: Delivery at your Doorstep! Online Payment Amount: ****.*/- Order ID - DCHD*********** * year passed amount not refunded neither service nor product ...
Jul 20, 2021 by Vinod Kumar Bijarnia
Order declined but money deducted (Jiomart) Closed
My order no **** was declined on JioMart however amount has been deducted from my Paytm Account .The account was debited on **th July and from them I have called and emailed many times and always got the same response on email that your complai...
Aug 05, 2020 by Namita
Very slow internet almost unusable even after complaint (Airtel prepaid service ) Closed
Even after opting for *g connection (with supposedly high connection rate) the speed offered is pathetically slow! With this slow speed i feel cheated. I cant use daily data effectively. I had even complained earlier to airtel using *** but t...
Aug 04, 2020 by Subash
Airtel dthnotrechargedbutamountdeductedfrombankaccount (Airtel dish tv) Closed
airtel-dth-not-recharged-but-amount-deducted-from-bank-account ...
Aug 04, 2020 by Rajeev
Jio is making of us Even having the latency to give network they broke their promises (Jio Reliance ) Closed
After recharging a plan which they are showing that they are giving high speed internet but giving only little bit and also it is a type of fraud but I know they have policy sheilds but behind their policies they frauding us and their executive...
Aug 04, 2020 by Swatantra pandey
Money not credited to airtel wallet (Airtel ) Closed
On *th aug i added money to my airtel money but amount from my bank deducted but not credited to my airtel wallet...
Aug 04, 2020 by Vamshi Vuppala
Money not added yo wallet (Airtel mobile recharge ) Closed
Money debited from my account but not added to the wallet.The time is August *rd *:** pm...
Aug 04, 2020 by Katakam Pranitha
Amount not refunded (Jiomart) Closed
When I will get REFUND? now its more than ** days. Here are the details of my order *****************W Date of order placed: ** July ****, **:** pm Total Amount: Rs. *, ***.** follow multiple times on email also, there are just r...
Aug 03, 2020 by Shiv Kumar Singh
Airtel Recharge paid for but not reflecting in my account (Airtel ) Closed
I paid for an Airtel Recharge yesterday night via Google Pay and the amount was deducted from my bank account but wasn't credited to my Airtel prepaid mobile account. Since I needed to use my Airtel mobile, I made another recharge, this time v...
Aug 03, 2020 by V B
Recharge issue (Vodafone) Closed
I recharged from *** on ** July and there was shown double data offer but I did not get double data ...
Aug 03, 2020 by Jayant dubey
Fraud service (Airtel ) Closed
I have been using Airtel for a long time, I am having problems with the network, I have complained many times, but they do nothing but recharge my work, which is of no use to the employees. Talking incorrectly. I'm using *G phone with *G data p...
Aug 02, 2020 by Suvith Shetty
Extra Vodafone postpaid bill charge (Vodafone India Services Private Limited) Closed
I have been charged extra Vodafone postpaid bill charge amounting ***/- Rs for Netflix subscription on my number **********,which has never been subscribed on my number yet.so,kindly request you to deduct amount ***/-Rs from my vodafone bill....
Aug 01, 2020 by Nevadita Sen
Order placed in jiomart on july but still not delivered but showing delivered in app (Jiomart) Closed
Order placed in jiomart on **th july but still not delivered but showing delivered in jiomart app. ...
Aug 01, 2020 by Anita rani Jena
Order received after 5 daysof the order value not being delivered (Jiomart) Closed
I have ordered few of my groceries through jiomart app for the first time. Rs. *** has been refunded out of total invoice value of Rs. ***. It took * complete days for them to supply, that too **% off the ordered items. Its disappointing as- ...
Aug 01, 2020 by Aditi Ghosh
JioMart com oder not delivered and no refund (Reliance Fresh JioMart com) Closed
I placed an order on JioMart.com on **th-July-**** of Rs***.** /- amount. The JioMart Team marked the order as delivered on **th-July-****, and A guy reached to me on **th-July-**** with a bill and order. I told them it is Prepaid order and not...
Aug 01, 2020 by VIVEK ARORA
Bad service (Airtel ) Closed
For the past few weeks i was having issue with network on my airtel sim. I have complained several time on airtel app but there was no response and resolution from their side after * week of continuous complaining i was able to connect with cus...
Aug 01, 2020 by Rahul
Airtel box fix on my house gate without permission (Airtel ) Closed
I don't have an airtel connection and I don't want also. After that they fix airtel box on my home wall. I request you please take necessary action. Address is mentioned below: *** Saraswati Nagar gwalior madhya Pradesh, ****** With...
Jul 31, 2020 by Aayush Shrivastava
Vodafone Shield Insurance claim approved but not paid (Vodafone) Closed
I am a Vodafone postpaid user, and Vodafone provided free mobile insurance with the postpaid plan. In an unfortunate event, my handset got broken (negligible crack on screen) and raised a insurance claim on ** April **** so they picked up th...
Jul 30, 2020 by Sanoj Kumar
Inflated billing by Vodafone (Vodafone India Limited) Closed
I am using a plan of *** plus ** all inclusive from Vodafone. Never used any value additions. My bill amount always remained between *** and ***. Surprisingly they started messing up the bill from last month. The bill amount went up to **** but...
Jul 30, 2020 by Surendran Vasudevan
I paid for airtel wifi a month back but neither they provided any connection nor they refunded the a (Airtel ) Closed
I had paid for airtel wifi installation a month back but neither they provided with the installation nor did they return my money back there customer care number is not reachable nor they reply via email in this time of pandemic they are foolin...
Jul 30, 2020 by Ammar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's