Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

FORWARD MY FEEDBACK TO RELEVANT TEAM THAT NEW SITE DECLARED FROM NETWORK TEAM AFTER ESCLATION FROM J (Reliance Jio Infocomm Ltd) ^Open

Respected JIO Appellate Department of Maharashtra My Name is Shubhash Maske This is my Reliance Jio Number ********** Lattitude and Longitude **.***** and **.***** Address Room *** BranmhaVadgaon Taluka Parthur District Jalna ...

Apr 06, 2021 by Shubhash Maske

Charged Rs 99 after cancellation of subscription (Zee 5) ^Open

I had cancelled my Zee* subscription on **th Feb and I received the below Sms. "You have successfully cancelled your subscription- Zee* - Zee*" But my subscription was auto renewed on March ** and my account was debited with Rs. **/-. ...

Apr 05, 2021 by Maggie Mohan

BSNL NEW SITE DECLARED FROM NETWORK TEAM OF BULDHANA WE WARE WAITING FOR PAPER WORK BSNL (Bsnl Bharat Sanchar Nigam Limited) ^Open

Respected Higher Authorities of BSNL This is my Mobile Number ********** Lattitude and Longitude **.****** and **.****** Room ** ,palaskhed malakdeo, sinkatraja, Buldhana district Maharashtra ****** I had bring the Complaint rega...

Apr 04, 2021 by Gokul Bhutekar

Complaint of Airtel National Escalation Team for ignoring Customer Complaint after Esclating to them (Bharti airtel ltd) ^Open

To, National Esclation Team My Name is Ashok Dhaifale This is my Mobile Number ********** This is my Lattitude and Longitude **.***** and **.***** This is My Address Room ** Jirewadi Sonoshi Road ,Daitya Mandir , Nimadaitya ...

Apr 04, 2021 by Ashok Dhaifale

COMPLAINT OF SHAILESH BHAGADANE SIR JALNA ZONAL HEAD OF NETWORK TEAM HAD DONE INSULT OF AIRTEL VALUA (Bharti airtel ltd) ^Open

RESPECTED HIGHER AUTHORITIES OF BHARTI AIRTEL LTD This is my Bharti Airtel Number ********** Lattitude and Longitude **.***** and **.***** This is my Address Room ** Ashti Village Parthur Ashti Road , Shrishti Tanda , Parthur Jalna ...

Apr 04, 2021 by Suresh Tayde

JIO NEW SITE DECLARED ON MY FROM NETWORK TEAM WAITING FOR PAPER WORK FROM JIO TEAM FORWARD TO NETWOR (Reliance Jio Infocomm Ltd) ^Open

Respected Jio Complaint Department of Maharashtra My Name is Trimbak Pradhan This is my Mobile Number ********** Lattitude and Longitude **.***** and **.***** Address Of Network Complaint Room ** Lawni Village , Taluka Mantha Di...

Apr 04, 2021 by Trimbak Pradhan

Complaint of Airtel Zonal Manager Shailesh bhagdane Sir for ignoring my concern and still no updatio (Bharti airtel ltd) ^Open

To, National Esclation Team of Airtel My Name is Bhaskar Gaikwad This is my Mobile Number ********** Lattitude and Longitude **.***** and **.***** Network Complaint Address Room ** Devdi Hadgaon Village , District Jalna Mahara...

Mar 29, 2021 by Madhuri Gaikwad

Recharge not done in spite of payment (IDEA and VODAFONE ) ^Open

On **.*.** as usual I made payment through HDFC Bank credit card for prepaid no. **********. Money has gone from credit card and lodged compliant with HDFC Bank dispute section . they have confirmed that payment has been credited to Vodapfone M...

Mar 24, 2021 by DATTABHUSHAN S HARDIKAR

Network issue (Idea Cellular Limited ) ^Open

I have recharged my number with data balance and outging services .. I have recieved my succesfull payments but i unabke use data and give a call ? Had tried calling custumor care service .. But it sucks my time .. No proper respinse .. No res...

Mar 23, 2021 by Ankitha.Bodala

SIM service got blocked without any prior Notice (Airtel ) ^Open

My Airtel number suddenly lost the network and stopped working without any prior notice. I contacted the Airtel customer care executive. But there, to my surprise, my SIM does not have any record or data. Airtel Store too does not show any data...

Mar 22, 2021 by rahul

subscription cancellation (Zee5) ^Open

I have cancelled my zee* subscription but I am still getting charged. Last time I recancelled the subscription on **th Feb with auto renewal set to no but it got renewed on **th march and my card is again charged. It has been happening since s...

Mar 20, 2021 by Tejaswini Purohit

Airtel broadband fiber complain gave false commitment (Airtel Broadband ) ^Open

I would like to share my grievance pertaining to Airtel company. I approached Airtel for broadband fiber connection which included DTH and mobile postpaid connection (**** plan). The agents came and collected my documents on **th March. He prom...

Mar 20, 2021 by Ankit Kumar Gupta

Family plan added (Vodafone Idea) ^Open

My number ********** has been lost * month ago. This number is added in family plan .. I contact customers care and VI store many times But there is no solution done by anyone.. Now I'm frustrated with service and going to file FIR again...

Mar 18, 2021 by INDERJEET

Wrongly charged due to Store Executives mistake (Vodafone) ^Open

Recently in the month of January ****, I received my bill and I was surprised to see that the bill was Rs ****.**, and my usual bill is around Rs ***. I went and checked with the store and I was told that I used the Internet that is the reason...

Mar 17, 2021 by Reetha Kutty

Distress and Inconvenience due to poor service (Vodafone) ^Open

I have a postpaid mobile phone service with Vodafone. The Missed Call Alert (MCA) also known as Missed Call Information (MCI) service has not been working for several months. Due to Covid situation I am working from home, and I might have misse...

Mar 17, 2021 by Feroz Haider

SIM is blocked despite heavy recharge (Bharti Airtel Limited) ^Open

My Airtel Prepaid number was in International Roaming since past one year, but on **th Feb ****, the network services were suddenly stopped by deactivating the ICC-ID of sim card because of which I am not able to use the number in IR within Aus...

Mar 16, 2021 by Prabhjot singh

Fraud by Vodafone (Vodafone Idea now VI) ^Open

This is frustrating to see vodafone cheating again and again. I got a call from ashutosh mishra on ** February ****. I clearly told him that i need to get my *** pack which offers * gb data daily with unlimited call for ** days. But see the att...

Mar 15, 2021 by Suresh Kumar

Call Drop Issue (Vodafone company) ^Open

I complained almost **th March days back about one of my contact number calls getting droped i was informed solution will be found on **th, and i got message on **th starting issues resolved if not send complaint # when i did they are requestin...

Mar 15, 2021 by Prabha Robert

Double boardband connection post relocation (Airtel ) ^Open

I applied for a shift in broadband connect from Madurai, TN to Chennai, TN as on first week of December ****. For * weeks the shift didn't happen. After lot of customer call requests also nothing helped. So I went to a near by airtel office and...

Mar 11, 2021 by Sathya

No internet connection (Act Fibernet) ^Open

I have raised a shifting request on *th feb. Till date there is on resolution from ACT team. I have made atleast ** phone calls. Daily one or the other reason is given....

Feb 17, 2021 by Aditya Kona

Airtel BB bill issue (Airtel ) ^Closed

AIRTEL BB connection plan upgrade done through airtel app earlier was having ARP *** plan which i have taken **** november i upgrated my plan on **th june **** to ARP *** plan through airtel app for which Rs **** was adjusted against my earlier...

Jul 26, 2020 by deepak chawla

Adjustment charge (Vodafone Billing) ^Closed

I'm customer of Vodafone from very long time. Recently on February, I have been switch my sim to pospaid. my plan is for ***, and I took additional red on plan that is ***. So my total bill amout is ***.** including gst. But this month I have r...

Jul 22, 2020 by Rama walia

Slow Internet (Vodafone) ^Closed

Vodafone is not providing me with internet facilities after a recharge of ***. The network is very fragile and it is a simple waste of money.The company says to be *g but the net is not even *g....

Jul 22, 2020 by Kushagra Shahi

(Vodafone youbroadband) ^Closed

मैंने वोडाफोन यू ब्रॉडबैंड सर्विस एक्टिवेट करवाई हुई है। मेरा ६ महीने का प्लान एक्टिवेट है ज...

Jul 21, 2020 by Kanan

Low internet speed (Airtel ) ^Closed

I installed a broadband service(Landline no.***********)a week ago.my isp said if you recharge for * months you will get good internet speed but I'm getting no speed can't even browser properly.i called my isp first he said some maintenance wor...

Jul 21, 2020 by Sahil lodhi

Fraud Calls from my Airtel Mobile Number Security Breach (Airtel ) ^Closed

I have been a loyal customer of Airtel since more than a decade. I am facing a problem caused by Airtel. I will explain you the problem and hope an action will be taken on it. Problem Statement: I have received a bill for June **** month...

Jul 18, 2020 by Saumya

Airtel Xstream Fiber Digital Application No (Airtel ) ^Closed

I applied throuh Online web Portal of Airtel for Broadband connection on dated **th July **** and as per my chosen Plan I paid INR ****.** through online Internet Banking to Airtel only after successful uploading of the required Document (Aadh...

Jul 16, 2020 by VINOD KUMAR

I had ordered 3 hoddies but I didn t get my hoddies please complete my order and payment was already (Mm Activ Sci-Tech Communications Private Limited) ^Closed

Aman Singh ,SujiyA, uk ****** And I have order it on * July Mobile num- ********** There are three hoddies order num -#****,#****,#****...

Jul 16, 2020 by Aman Singh

Videocon in the name of SUSHEELA GANIGA registered mobile num (Videocon D2h Services ) ^Closed

i was having a issue with my connection * days back and raised a complaint in customer care today technician as Visited and rectified the issue, issue was with the Adapter and it as bean replaced and now to activate my services they are tell me...

Jul 16, 2020 by sachin

Very poor network (Vodafone) ^Closed

I am suffering network problem from long time and i have called them several times but issue is not resolved...i am unable to call anyone...bcs of poor network...and the voice is also not clear while calling...I have to do my online classes b...

Jul 16, 2020 by Hrshita gaur

Internet data balance (Airtel ) ^Closed

Internet data balance is not added though i recharged with ** rs for **GB data...

Jul 16, 2020 by Sushmitha

Net issue (Jio) ^Closed

I gave *** rupees to jio for calling and internet.but they are not able to provide good network. Everyday my * GB net wasted....

Jul 15, 2020 by Sagar Kumar modi

Otp messages on Airtel Network being delayed by so much tjme (Airtel ) ^Closed

I don't know why otp messages from airtel network are delaying so much now. This creates problem for online transactions and also the logging in for some applications which require otp verification. Please help resolve this issue....

Jul 15, 2020 by Yogesh Gawade

Money got deducted by ATM but not updated in Airtel wallet (Airtel ) ^Closed

I have added *** rs by my debit card to Airtel wallet to recharge airtel dth but money got deducted by bank and still my money is not updated into my wallet and the worst part is, I am unable to contact any customer support executive....

Jul 15, 2020 by Mayank sahani

Internet problem (Airtel ) ^Closed

Respected team M victim of airtel internet issue... continuously my internet is not working properly from last * months..i have complaint many times bt still my issue is not resolved... I recharged for ***..n due to this my online classes of u...

Jul 14, 2020 by Pratiksha

Recharge not reflecting (Airtel ) ^Closed

Dear team I have recharged my airtel no yesterday and have paid through google pay. But till now recharge has not been done and amount deducted. Kindly look into it Here is a screen shot of my payment and also message received for initiat...

Jul 14, 2020 by Anisha jain

Idea is not helping us to resolve the network Coverage complaint (IDEA) ^Closed

Respected Idea Higher Authorities This is my Vodafoneidea Mobile Number ********** Lattitude and Longitude **.***** and **.***** This is my Address Room ** Ashti Village Parthur Ashti Road , Shrishti Tanda , Jalna District Maharasht...

Jul 14, 2020 by Suresh Tayde

Data is not working properly (Airtel ) ^Closed

I have a network problem from tge past one week, i can't use my data properly, i need to work on online business. So kindly improve my network problems ASAP.. Thank you.. ...

Jul 14, 2020 by Aswin Jose

Data renewal time (Airtel ) ^Closed

I'm not able to know data renewal time....

Jul 13, 2020 by Naresh Gandikota

Amount paid for plan Upgrade But not activated (Airtel ) ^Closed

Been a customer of Airtel Broadband for the past ** years. Opted for an upgrade on my existing plan of *** to ***. I paid Rs **** for half-yearly advance rental as it saved me around ** percent of costs. Raised a request on May ** for the same....

Jul 13, 2020 by Jagadish Babu A