Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Airtel Recharge Processed But Benefits Not Received Amount deducted (Airtel mobile recharge ) ^Open

I did an Airtel Recharge through Google Pay and the amount has been deducted and payment has been processed to Airtel yet I haven’t received the benefits of the plan. I did the recharge on *th Sept **** on *:** PM via Google Pay. The operator...

Sep 04, 2020 by Piyush Bansod

Severe Network Connectivity Issue in newly purchased Jio Sim still unresolved Urgent (Jio) ^Open

Hi Team, Sub: Network Connectivity Issue in newly purchased Jio Sim w.r.t. Request no:SR*******V**. I ported my number recently from BSNL network to Jio network as am facing severe network issue and its consequences like disruption in...

Sep 04, 2020 by D. Mahalakshmi

UPC code for Port of my number is not generating (Vodafone India LimitedMaharastra circle) ^Open

I have a Vodafone postpaid sim in mseb** plan. I want to port this number. I have paid all the dues up-to-date. Requested to their customer care/appellate to look into the matter through email many times. But instead of giving me UPC code for P...

Sep 03, 2020 by Parshwanath Bhupal Shete

Airtel poor network speed not resolved (Airtel ) ^Open

I got airtel both prepaid and postpaid. The data speed on my postpaid sim is maximum ***kbps and prepaid is ***kbps. I've complaining to airtel regarding this but there no one to reslove the problem. I've been trying to contact the customer sup...

Sep 02, 2020 by Rounak Deogharia

Network provider issue (Reliance jio) ^Open

In my case I have a internet connection problem and network problem in my area with Reliance Jio . Because of this issue I have called so many times to their IVR and when I have selected Telugu language they connected it to bhojpuri or Hindi s...

Sep 01, 2020 by Venkata Satya Ram Prasad Maddipati

Poor Internet Service (Youbroadband powered by Vodafone) ^Open

I live in Ahmedabad. My internet connection is not working from **.**.****. I have called on ***** ***** and made several complaints. However, nobody has bothered to return my call. I have also written two emails to Nodal Officer Ahmedabad on *...

Aug 29, 2020 by Shivangi Rana

Already paid the bill payment new bill generated with due (Airtel ) ^Open

I am having One airtel account(postpaid, broadband), I have done my whole bill payment for the month of July bill, the postpaid payment is reflecting in their system, not the broadband. I have raised complaint almost ** days back, still, no re...

Aug 28, 2020 by Lakshmi Kavya Kasha

Airtel Wallet Money Was Not Added (Airtel ) ^Open

I Have Load ***rs in Airtel Wallet Through Google Pay But It's not reflect in Airtel Wallet What Can I Do ...

Aug 28, 2020 by Abdul Razak

Insulting behavior (Airtel ) ^Open

Hello, I am writing to complain about the insulting behavior of the airtel company's customer center at Saket Mandap, Durga Kund, Varanasi, UP. The incident happened today (**/**/****).The executives there, particular a specific person GAURAV...

Aug 27, 2020 by Shivanshu Shrivastava

Harassment torture and loot from Vodafone service provider (Vodafone Idea Limited) ^Open

Not respecting own communications made to customer. Wrong charges, disruption of services, no follow-up before cutting services while on international roaming. Staff not replying back and neglecting all communications. Threats through mail from...

Aug 25, 2020 by Sanjaysingh Vijaysingh Patil

Bsnl Broadband Connectivity (BSNL Broadband) ^Open

Dear Dir/Mam This is Bijendra kumar Guddu an UNACADEMY MATHS EDUCATOR. Sir Basically i am very Happy With the BSNL Broadband Connectivity... But due to Some Employee of BSNL I am Facing Lots of Problems Sir Sir i am taking a LIVE Class Da...

Aug 25, 2020 by Bijendra Kumar

Airtel Number stopped working all of a sudden (Airtel ) ^Open

My Airtel Number which I had gotten issued from Hyderabad, Telangana around ~ *+ years back had been showing 'No Service' since the last * months. For info, I permanently left Hyderabad an year ago and moved to Singapore(current location) las...

Aug 24, 2020 by Himanshu Singh

Airtel SIM not working (Airtel ) ^Open

I am currently in UAE and there is no network showing on my airtel mobile phone from the last ** days. I have been using the same phone for the last eleven years and paying the bill amount well in advance. An excess credit of Rs *** can be seen...

Aug 23, 2020 by JAYANT YAGNIK

Excess Bill Generated (Vodafone Idea) ^Open

Dear Sir/Ma’am, My Name is Himani Arora D/O of Sanjay Arora resident of H No – **, Lotus Enclave, Maulana Azad Society, Pitampura, ND-**. I am writing this to you in regards of Excess Mobile generated for Rs. *****/- against mobile no...

Aug 23, 2020 by Himani Arora

Wronge charges in mobile bill (VodafoneIdea) ^Open

श्रीमान सर वोडाफोनआईडिया ने देश के उपभोक्ताओं के साथ लूट मचा रखी है उपभोक्ता को बिना सूचित ब...

Aug 22, 2020 by parvezul haq

REG AGAIN CHEATING FRAUD MISGUIDE WITH CONSUMER BY AIRTEL COMPANY (Airtel ) ^Open

...

Aug 22, 2020 by MUKESH KAUSHIK

Cheating by customer care (Videocon) ^Open

I had registered a complaint for my washing machine on ** jul **.The complaint was attended on ** aug ** after repeated calls to customer care. The person took Rs *** service charge and could not diagnose the fault.He suspected the timer to be ...

Aug 21, 2020 by Praneeta

Wrong recharge of 5000 on my Airtel need refund (Airtel ) ^Open

My sister have recharged of rs. **** instead of transferring through phone pay by mistake, But no Airtel customer care is helping me here. I need a refund. Please help ...

Aug 21, 2020 by Prashant Gaikwad

speed is pathetic (Airtel ) ^Open

*g speed is around * mbps...

Aug 19, 2020 by Abhi meher yadav

Airtel SIM SWAP (Airtel ) ^Open

Sir/Madam, Subject: Airtel SIM Swapping and Illegal Online Transaction of Rs.*******.** from the Bank of India Cash Credit Account. On **-**-**** around **:** PM the Mobile Number received a SMS for SIM Swapping. ...

Aug 15, 2020 by Moorthi Kanagaraj

Recharge not reflecting (Airtel ) ^Closed

Dear team I have recharged my airtel no yesterday and have paid through google pay. But till now recharge has not been done and amount deducted. Kindly look into it Here is a screen shot of my payment and also message received for initiat...

Jul 14, 2020 by Anisha jain

Idea is not helping us to resolve the network Coverage complaint (IDEA) ^Closed

Respected Idea Higher Authorities This is my Vodafoneidea Mobile Number ********** Lattitude and Longitude **.***** and **.***** This is my Address Room ** Ashti Village Parthur Ashti Road , Shrishti Tanda , Jalna District Maharasht...

Jul 14, 2020 by Suresh Tayde

Data is not working properly (Airtel ) ^Closed

I have a network problem from tge past one week, i can't use my data properly, i need to work on online business. So kindly improve my network problems ASAP.. Thank you.. ...

Jul 14, 2020 by Aswin Jose

Data renewal time (Airtel ) ^Closed

I'm not able to know data renewal time....

Jul 13, 2020 by Naresh Gandikota

Amount paid for plan Upgrade But not activated (Airtel ) ^Closed

Been a customer of Airtel Broadband for the past ** years. Opted for an upgrade on my existing plan of *** to ***. I paid Rs **** for half-yearly advance rental as it saved me around ** percent of costs. Raised a request on May ** for the same....

Jul 13, 2020 by Jagadish Babu A

Airtel postpaid bill high charges (Airtel ) ^Closed

last month i was being charged ***** Airtel bill. Airtel customer care have been really unless and not of any help. my itemized bill says i have sent several SMS and used data during international roaming which is false. i haven't used one sing...

Jul 12, 2020 by mohd reehan

Amount not reflecting in my account (Airtel DTH) ^Closed

I have recharged today **.**.**** of *** Rs through UPI google pay ,but still amount not reflecting in my account so please do the needful. Acc no-********** Amount *** Time *.**am Upi transactions id-************ Regards Narendra Je...

Jul 12, 2020 by Narendra Jethani

Promised speed not received (Youbroadband powered by Vodafone) ^Closed

I have had my youbroadband broadband connection from last * months and not even a single day I have received my promised speed that is *** mbps. All I get is *-**mbps and whenever I call customer care all they say is sir please wait our backend...

Jul 11, 2020 by Kartik chhaparia

Recharge refusing (Reliance jio) ^Closed

I was trying to recharge my jio number through Paytm upi but due to bank server payment was failed. Frist attempt there was a repeat payment option I found so I did repeat payment then money has transfer to jio@citibank but jio said we have de...

Jul 10, 2020 by Vijay gorain

Vodafone Refund Issue (Vodafone) ^Closed

Recharges done on *rd June ****. One *** rs recharge was successful. Two were not successful. Got one recharge amount of Rs ** credited back into bank account. But one is yet to be credited. Now more than ** days are almost over, Vodafone ...

Jul 10, 2020 by Saurabh Raheja

Network issue (Airtel ) ^Closed

Worst network... Stop showing your fake advertising of network u people don't even have proper network connection in rural areas and your are showing in jungle... Fake advertising.. ...

Jul 08, 2020 by Praveen kutre

Airtel Broadband connection not given inspite of paying whole amount for 3 months in advance (Airtel ) ^Closed

I have paid rs. **** for * months Airtel Fibrenet connection on **/**/**** but the connection has not been setup till date and the contact person Pooja has not picked the call even after these many days as she and her supervisor assured that th...

Jul 08, 2020 by Firdausi Imam

Amount paid for broadband connection request got rejected refund is not done (Airtel ) ^Closed

Payment was done twice and there are two CAF numbers in the situation where first one was Rejected and I seek refund for same. Second order (CAF) was processed and connection was provided. first CAF : ********** - payment done on **th June...

Jul 08, 2020 by sudarshan warale

Broadband model upgrade (Bharti Airtel) ^Closed

Here is the complaint number: ******** logged on ** June. Today is * July. I do not want this kind of service and hence asked to remove the broadband connection the complaint no is: ********* on * july - that too is getting delayed - shows **...

Jul 05, 2020 by Kavita Sharma

Airtel broadband connection not given (Airtel ) ^Closed

I have paid rs.**** for * months Airtel Fibrenet connection on **/**/**** but the connection has not given and the contact person has not picked the call even after * days as they assured that the connection will be given within ** hrs ...

Jul 04, 2020 by Saravanaprabu

Transaction not refunded (Vodafone Idea) ^Closed

This is my order id DCHD*********** to which i have paid Rs *** for new sim. I purchased from there vodafone thanks app.Somehow cancelled the above order on ** june.Still awaiting for my refunded amount which iq haven't recieved till todays ...

Jul 04, 2020 by tulika roy

Recharge issue (Airtel DTH) ^Closed

I recharged for my DTH ID ********** from the Airtel APP but the amount as been debited from the account recharge for the ID is not activated...

Jul 03, 2020 by Anotny

Refund amount not received for the Airtel postpaid recharge done using Inditab (Inditab) ^Closed

Hi Team, I done a recharge to the Airtel postpaid no: ********** on **th June **** using Inditab ,transaction was successful with Transaction Id: *********** for the amount of Rs.*** but recharge failed( plz refer the attachment) .As men...

Jul 03, 2020 by D. Mahalakshmi

New Airtel Connection not Installed (Airtel ) ^Closed

Tried to buy a new airtel broadband connection for Home to do Office activities. So i have registered in airtel site for *** plan on **-June'****. One of the Airtel broadband dealer reached me and asked to submit the documents and also asked m...

Jul 02, 2020 by Dharani

Reachrge not done and amount has been deducted (Airtel mobile recharge ) ^Closed

I have done recharge of *** pack to my airtel mobile no. ********** today(jul * ****) at **:** pm and amount has been deducted from my bank and there is no activation of the pack . I need airtel to resolve my issue or refund my money immediatel...

Jul 01, 2020 by Nagendra