Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Unusual balance deduction (Airtel ) ^Open

I am an owner of Airtel number. I recharged my number with *** Rs on * April **** and got a balance of *** along with * GB data. As I got * GB data I started using my data and when it reached ** MB (as per my Airtel app) I stopped using my inte...

Apr 17, 2019 by Dharmendra kumar

Regarding wrong international roaming charges (Airtel ) ^Open

I had been on a vacation to the Maldives and tried calling up on *** for international roaming pack activation before going on vacation. However, it was not getting connected (Call Failed). Hence, I have used my Airtel app -> Assistant service...

Apr 16, 2019 by Abhinay karthik

Incorrect international charges (Vodafone) ^Open

I currently have a *** per month Vodafone plan. I recently visited Srilanka from **th to **th March. An international roaming plan was activated on my number without my knowledge and my number was charged accordingly. Almost *** Rs of call serv...

Apr 15, 2019 by Salil

Blocked my customer care access for a month (Vodafone) ^Open

I live in the heart of Coimbatore in a prime area. Cellular network, however, is very poor inside our house and for the last * years, we have been complaining to Vodafone to our provider to rectify this. A lot of complaints were filed a few off...

Apr 15, 2019 by Swetha Sunderaraj

Issue unresolved for over a month (Bharti Airtel) ^Open

I am unable to get the required channels on Airtel DTH. I have made a complaint n number of times to call centre. They keep telling me to arrange a callback but nobody calls back. I call them regularly and every time they demand ** hours for th...

Apr 14, 2019 by Alex Joseph

Advance payment check not received (Idea Cellular Limited ) ^Open

Company name:- Idea Amount:- Rs. ***** Type:- Postpaid Connection Number:- ********** Alternate Number: ********** Registered Email Id: anilmalik****@gmail.com Customer Care Complaint/SR No.:- C*-************ My Concern:- I am facin...

Apr 13, 2019 by ANIL MALIK

Irrelevant amount added in monthly postpaid mobile bill ( Vodafone) ^Open

I am continuously receiving additional amounts in my Vodafone postpaid bill. These additional amounts are sometimes in the name of VAS, Sona Jeeto contest etc as quoted by Vodafone customer care. I am very confident that I have never subscribed...

Apr 12, 2019 by Shraddha Pandey

Bill amount exceed the limit (Vodafone) ^Open

Vodafone company has filed a case of *** forgeries for non-payment of the bill case number DL***. I did not get any notice or any warning. Also during the conversation, I told them to collect the amount only which was fixed i.e. ***₹. On the ...

Apr 11, 2019 by Geetanjali

Outgoing not effective for last two months (Airtel ) ^Open

I was having a TataDocomo number, which has been known to all my friends and bank etc for more than a decade. As there was a connectivity problem, I requested for porting it to Airtel and they insisted that for a minimum * months, it has to be ...

Apr 10, 2019 by Aswan I Kumar

Delay in activation of postpaid SIM (Bsnl-bharat Sanchar Nigam Limited) ^Open

I applied for converting BSNL Prepaid SIM ********** into Postpaid one on **th March **** through BSNL exchange of Phase *, Mohali, Punjab. I submitted the application form along with all the required documents as proof and Rs. *** as security ...

Apr 01, 2019 by Usman khursheed Khan

Success recharge but not gave service (Vodafone) ^Open

On ** December of ****, I have recharged my Vodafone Mobile no with **** for international roaming. All the things are gone right but on ** Dec when I reach to China there is no signal on my mobile. I tried all the settings. But no signal was s...

Feb 06, 2019 by Rajan jindal

Payment related issues (Airtel ) ^Open

I have recharged my airtel number ********** on online using MY airtel app. The same amount has been debited from my bank account.after that i received a message from your side like below (((''Your airtel mobile ********** online recharge t...

Oct 01, 2018 by Balasubramanian

Landline instrument not provided (Airtel ) ^Open

I had applied for landline and wifi connection at the end of June from Airtel. The executive (Neeraj **********) had taken money from me for * months and committed that Landline instrument will be given to me along with connection next day. It ...

Jul 11, 2018 by Kapil Bhardwaj

Continuous Harassement (Bsnl-bharat Sanchar Nigam Limited) ^Open

My story here is just a glimpse of what happened to me when BSNL employee verbally abused (Mr Kamlesh Singh, Mr krishnandan). When Bsnl employee harassed me (Mr Kamlesh Singh, Mr krishnandan). I applied for BSNL Broadband Connection on **th ...

Jun 10, 2018 by Shashi Bhushan

30 Rs deducted after receiving a call (BSNL) ^Open

Received a call from BSNL But disconnected after realising that it was an advertisement call Immediatly got a message that ** rupees deducted for some yari dosti service On calling customer care first a lady executive said that money cannot...

Jun 09, 2018 by MOHAMMAD SAJID SIDDIQUI

Ordered and paid online but no confirmation received (Printvilla.in) ^Open

I have ordered online for * mobile cases from this website printvilla.in and paid Rs. *** online as there was no option to pay COD and there was no confirmation email or message. I just checked facebook and seems its a fake site then why is it ...

May 02, 2018 by Arpita Sen