Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

251 (Airtel ) ^Open

I didn't get complete internet data July ** I recharged it will ends at July ** It will not continue . Even I recharged my prepaid on July ** But that internet data will not reflect on my data balance...

Jul 27, 2020 by Umar

Poor internet connectivity (AIRTEL POST PAID) ^Open

I got post p[aid connection for Rs ***/ monthly with family pack of one normal and one data sim add on. In spite of my several reminder the of my complaint no. (service request no. )**-************* & **-************* dated ** July ****. I am...

Jul 26, 2020 by Anjani Kumar

Installation not done (Jio Fiber) ^Open

This is wrt to my JioFiber new connection order NO****EHE*B*. The payment and the other initial formalities for the same was completed on **th July ****. During the payment and the formalities I was told by the sales representative Mr. Ashish C...

Jul 25, 2020 by Mayank Agarwal

Data concernGb data removed from my account (Airtel ) ^Open

I am an old airtel user, now I am very unhappy with airtel service. my data was **** Gb I changed the plan to *** and again changed the plan to ***. now my existing data is not showing. please provide my all data, it should not remove if the c...

Jul 23, 2020 by Satyadeep Das

Incorrect Bill (Vodafone) ^Open

I requested porting on **th June ****, after that I received a call from Vodafone backend team to not to switch to another service provider. Hence she offered me INR Rs **/- discount with ** GB extra data on my current plan (*** per month with ...

Jul 22, 2020 by Sushil Kumar Sinha

Wrong international roaming charges (Vodafone Idea Limited) ^Open

Vodafone has charged incorrectly for intentional roaming. I am in Dubai for last * months and has been using INR **** pack valid for ** days, but since May, **** I have charged for *** per day for roaming charges. I have always received message...

Jul 22, 2020 by Varun Sawhney

AIRTEL MOBILE RECHARGE AMOUNT NOT YET CREDIT (Airtel ) ^Open

Dear Respective team, I would like to inform you that, yesterday I was recharged through online and I got confirmation message from *** desk “already *** recharge benefits will get after *hours. So I was recharged time *.**pm, unfortunately ...

Jul 22, 2020 by VINURAJ

Deceptive Product Honor Magic Watch 2 (Huawei Telecommunications India Co Pvt Ltd ) ^Open

As a user of Honor Magic Watch * from the past one month, I have noticed the following blenders from Honor's end with their product. I tried with both iOS and Android. Honor selling this product by providing the wrong details on their websit...

Jul 21, 2020 by Muthu Karthick Alagar

Fraud Calls from my Airtel Mobile Number Security Breach (Airtel ) ^Open

I have been a loyal customer of Airtel since more than a decade. I am facing a problem caused by Airtel. I will explain you the problem and hope an action will be taken on it. Problem Statement: I have received a bill for June **** month s...

Jul 19, 2020 by Saumya

Network complaint not resolved since 1 5 months (Airtel ) ^Open

Reference number: **-************* Registered on * June ****. I am a freelancer working on web development. During pandemic, I had multiple work coming in. Due to bad internet network I had to drop on multiple projects. I have complained again...

Jul 19, 2020 by Shashi saurav pathak

Poorest network no signal worst customer support (Airtel ) ^Open

I am using an airtel simcard which shows no network , poorest signals and I approached airtel centers a number of times in my towns those people behave too poorly having * , I repeat zero knowledge, *** and *** these customer support numbers co...

Jul 15, 2020 by Aditya Patodia

Wrong bill plan (Airtel ) ^Open

I had selected ***/- bill plan through airtel app by mistake and I was not able to change the plan back through app so I immediately called customer care in order to register the complain and I had been told that my plan will be changed within ...

Jul 15, 2020 by Priyanka Awasthi

Unnecessary bill raised (Vodafone) ^Open

Dear Sir/Madam The complaint raise against unnecessary bill generation without providing satisfactory service by Vodafone. Besides unpaid bill amount imposed and Vodafone service had also be terminated. I have switched to Vodafone redex plan...

Jul 14, 2020 by Manish

Airtel Thanks Benefit Not Give (Airtel ) ^Open

Being a Platinum Customer I am eligible for Airtel Secure for as Part of Airtel Thanks Program. When I registered my device for the Program they rejected my subscription citing Screen has problem though my mobile is only * Month old and in bra...

Jul 13, 2020 by Amit Ambastha

Charging extra amount for calls made and received before expiry date of 20 July 2020 by Vodafone (Vodafone) ^Open

We have * months of package of Vodafone up to ** July ****. Since still package will end after seven days on ** July Vodafone is charging extra amount from my balance account for all calls made and received....

Jul 13, 2020 by Dhruv Rathi

Regarding my sim card (Airtel ) ^Open

I am using one mobile no with out any prior notice they had allotted that number to other person all of sudden...

Jul 13, 2020 by S v naresh babu

Airtel Not responsible and charging me an unnecessary bill generated on my account for a selection t (Airtel ) ^Open

There was an advertisement/notification via My Airtel app on my phone and when I clicked that to enquire details the plan got activated without any confirmation from me, so I called back Customer care immediately to move back to my original pla...

Jul 13, 2020 by Kavita V

AIRTEL Sending Postpaid Bill Without Services (Airtel ) ^Open

Regarding *** Plan | ********** | PLAN CLOSURE ========================================== As our BUSINESS is closed and every month we are getting the postpaid bill of INR ***. A Late Payment charge of INR *** has been added this month. We as...

Jul 12, 2020 by ARVIND

WIFI (Airtel ) ^Open

I BOUGHT THIS WIFI NETWORK OF AIRTEL .THE SERVICE IS REALLY POOR ...

Jul 11, 2020 by ADITI SAXENA

Recharge benefit not received and I lost my Rs 251 without any use (Airtel ) ^Open

Sir/Madam As per the information provided by Airtel team on **-**-****,I recharged Rs.*** to my Airtel sim.But it didn't get activated mentioning that this pack is valid only on the sim which have already a unlimited/smart pack exist.But...

Jul 11, 2020 by Muhammed Ali

Stealing of Data (Airtel ) ^Closed

Airtel tells us that it refreshes it's daily data at ** am, instead it refreshes at **:** and whatever data you use after that day, it steals the data and puts it in the quota of next day. And moreover it gives maximum speed during that ** mins...

Jun 30, 2020 by Aniket Roy

Providing wrong information (Jio Fibernet Hyderabad) ^Closed

An employee of Jio whose name is Vikaram, his number is (+************) . He provided wrong information to us that all the channels of all languages will be working. As he is an employee of Jio who assured this, we took the plan called Silver p...

Jun 29, 2020 by M Anjaneya Sastry

Amount deducted recharge not done (Airtel mobile recharge ) ^Closed

I tried to recharge my account on **th may **** bt it is still not done frstly i waited for some time bt its still not done it's been more than ** hrs (since it was acceptable delay as per the website) I want my amount to be refunded ASAP. ...

Jun 28, 2020 by Mimansa bhardwaj

No internet (Airtel ) ^Closed

Installed broadband * days ago and now there is no internet.....got a complaint number but it has been more than ** hours with no contact about inquiry let alone fixing ...

Jun 28, 2020 by D.ark

Against charges for dish manipulation (Airtel Digital Tv) ^Closed

Respected sir/mam, I hereby file this complaints officially that my dish wasn't working properly for the past * days. I have done my recharge yesterday. Yet it was not working. When I called up the office,they told I have to pay *** rs for di...

Jun 27, 2020 by RAMYA PRIYA

Charging for and providing (Airtel ) ^Closed

I purchased and paid for *G internet but Airtel is not providing me with internet....

Jun 22, 2020 by Utpal Gaurav

Fraud low network speed no connectivity and no proper respond form company (Airtel ) ^Closed

I have purchased airtel sim as I come to know that my area is in coverage with * towers according to airtel web site,But after using it it the net speed and connect speed /ping was not as it was promised, I have send email for solution but th...

Jun 22, 2020 by Gaurav tanwar

Postpaid plan change without notification (Airtel ) ^Closed

I am enrolled to Airtel postpaid with *** monthly rental plan. March month I am charged for a monthly ***+** GST rental. I raised a bill clarification request over thanks app Complaint # **-************* but no response at all, I sent an email ...

Jun 22, 2020 by RajGopal

Not yet get recharged (Airtel mobile recharge ) ^Closed

Amount of rs *** was deducted for my recharge pack of airtel in my app!i receieved the message that i would get recharge within * hours!till now i didnt get recharged!during this lockdown i am really exhausted to face this kinda problem!worst c...

Jun 22, 2020 by Vinodhini

Issue of using internet and calling (Airtel prepaid service haryana) ^Closed

I have already complaint more time in last * month regarding internet problem and calling issue. But no solution about this . I am already complaint at facebook page or gmail account . But no any response frome airtel company. I am facing that...

Jun 21, 2020 by Sumit

Recharge has not done but amount deducted from my account (Airtel ) ^Closed

Today i did my recharge from airtel app i got message that recharge has been initiated towards your airtel mobile number. Now * hours has passed but still my balance is *...

Jun 19, 2020 by Charnjit kaur

Made recharge but not reflecting (Airtel ) ^Closed

I have recharged on **********, but not reflecting...

Jun 18, 2020 by Nirbhay singh

Internet service issues (Airtel ) ^Closed

I am not getting *G internet in my area.I have online classes but I am not getting *G internet. I have recharged my Airtel prepaid sim but I am not getting the service for what I paid. In my area Airtel users are majority but we are not gettin...

Jun 18, 2020 by Jestin George

Airtel fixed line bill paid but payment not reflecting in App (Airtel ) ^Closed

I have made payments through the airtel app for my broadband but it does not reflect on the app. I have followed up multiple times through email but there is no resolution provided. They disconnected my services and I had to pay the amount aga...

Jun 18, 2020 by Shruti N

Network Issue (Idea Cellular Limited ) ^Closed

No network in my area. Pin:******. I have complained it many times. But they haven't resolved it. Each they tell different reasons and ask to try selecting network manually, which fails. Have started complaining for more than * months. ...

Jun 17, 2020 by Shiju K Babu

Fraud (Jio) ^Closed

One of the salesman of the jio made me false commitment while saling his plan . he comitted me with rs**** plan i got ***gb data everymonth till september but plan get expired just after a month . i am very disappointed with his deeds.and now h...

Jun 17, 2020 by Vaibhav Garg

Money deducted but recharge not done (Airtel ) ^Closed

I recharged my airtel number but only the money got deducted but recharge is not.done....

Jun 16, 2020 by Tanu Chaudhary

Dispute in my postpaid phone bill (Airtel ) ^Closed

I am enrolled to Airtel postpaid with *** monthly rental plan. This month I am charged for a monthly *** rental. I raised a bill clarification request over thanks app, I sent an email to *** for bill clarification and no one seems to have resol...

Jun 16, 2020 by Baghirathy Ramesh

Not Fixing the connection (Airlink Communication Pvt. Ltd.) ^Closed

Username: gajiparagd No connection since *th june **** Kindly do something or else refund my renew money back please m frustrated now ...

Jun 12, 2020 by Darshan Gajipara

Network tower not working properly (Airtel ) ^Closed

Airtel Network tower at my location was very well functioning few * months back but suddenly network started to go from our cell phones. After making numerous complaints to airtel costumer care services. I myself went to the tower and saw that ...

Jun 08, 2020 by Rishabh kushwaha