Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Loss of 600 Rs (Vodafone Idea Limited) ^Open

Hi, This is Pragati Gupta filing complain against Vodafone. I have been using vodafone postpaid number ********** since * years. In Oct month i made Advance payment of ***rs. The amount *** rs was paid from different different merchant. *** rs ...

Nov 27, 2019 by Pragati Gupta

Refund and Theft of Fiber Cable (Kappa Internet Services Private Limited) ^Open

- Refund not initiated in more than ** days. - The technician stole fiber optic wire that I paid for. - More than * months I am following up, no action by the company. - Failing on commitments made on emails. ...

Nov 25, 2019 by Vivek Kumar Gamnani

Slow Internet connection (Jio communication) ^Open

Sir/Ma'am main jio ka customer hun *.* saal se purana lagbhag aur mujhe hamesha slow internet speed aur poor call quality ka issue rehta infact ghar me jitne bhi number hain sab par same issue rehta hai jio se bahut baar complaint kia jisper ji...

Nov 25, 2019 by Mohd Zubair

Recharge done on a Deactivated Number (Airtel ) ^Open

I had accidentally made a recharge of Rs *** on a deactivated number. Now that I ask for the refund or transfer for the amount, I am told that nothing can be done. How can a company charge for recharging a deactivated number. Its like charging...

Nov 22, 2019 by Ankit Gupta

Transparent Extortion by Airtel (Airtel ) ^Open

I had visited Europe in September and had taken the Airtel Global plan for Rs. ****/- approx. During my visit, Airtel automatically hiked the amount by Rs. ****/- which was unethical but I let that pass. Upon my return, I paid the full charges ...

Nov 20, 2019 by Arya Kumar Bhattacharya

Airtel Sim corrupted and document rejected (Airtel ) ^Open

My phone suddenly lost the network at * AM in the morning. From *.** AM to *.** AM, I had tried reaching the Airtel Customer Care service without any response. The mobile number to be keyed in kept getting rejected in spite of it being correct....

Nov 18, 2019 by Chandrima Pandit

No Internet and Customer Service Cheating Customers (IDEA and VODAFONE ) ^Open

*. In past, we were given SIM cards with lifetime validity. Then why are we forced to give Rs. ** for validity per month. *. I use both IDEA and VODAFONE SIM cards.*. I do recharge for using internet too Rs. *** per month for each SIM card...

Nov 18, 2019 by Anoop K George

Refused Refund (Hathway) ^Open

I have made an advance payment of my monthly rental, once I asked for relocation, Hathway was not feasible in the area and it also refused to refund my money which I had paid....

Nov 13, 2019 by SHOBIN THOMAS

No Network data speed (Airtel ) ^Open

I am not getting *g speed of network. I made recharge of *** rupees. And it provides daily *gb data. But in my area the network not exceeding ** kbps. The worst network I used ever before. My location: devi mandir , main road ,aland *** *** ...

Nov 12, 2019 by Sainath Kathare

Airtel nternational roaming not working in USA Only is working (Airtel ) ^Open

Unable to connect to any of *G network in NC. Only *G is connecting for now and its useless. Requesting Airtel to provide solution from day one of plan activation and its been * days still no luck. CCNOR*********** SR was created with ETA **th...

Nov 12, 2019 by SHIVARAJ MATIWADE

Postpaid esim deactivated and issued to another person (Airtel ) ^Open

I had asked to add two numbers to airtel family plan. For which they said they would change my number to a new system. But they deactivated my esim which I was using and issued the same sim to another guy called Amit Kumar. Now he was receivi...

Oct 10, 2019 by Debabrata Dash

Call Drop and Network Issues (Bharti Airtel) ^Open

I have been using Airtel postpaid for many years and i wasn't happy with Internet speed or network coverage at my home address.. i have filed multiple complaint regarding this matter and their technician also visited my place to check the poor...

Sep 17, 2019 by Himanshu Anand

Recharge benefit denied (Airtel Bharti ) ^Open

I have just bought an MI A* from amazon India which advertised (Link *) get double data and unlimited calling with Rs. ***/***/*** recharges with Airtel. As I have airtel sim I purchased this model and post ** hours I did a recharge of *** whil...

Sep 07, 2019 by S nazar

Regarding Vodafone bill (Vodafone) ^Open

I went to Europe with international roaming pack of **** for seven days from */*/**-**/*/**. The roaming was active only on **/*/** and there was no connectivity for the first * days. When they raised the full bill amount I requested them to pr...

Sep 03, 2019 by Manka Mukhoadhyay

Internet data fraud (Bharti Airtel) ^Open

On **th Aug, I had recharged with *** Rs plan from my Airtel app. In my best offers, it was given *.* GB data per day for ** days. I recharged it. But I am receiving only *GB per day. I called customer care they told me that the offer of *.* GB...

Sep 01, 2019 by Vipul Agrawal

Vodafone store charged more for FRC (Vodafone Idea) ^Open

Sir, on *th Aug, i visited Bopal-Ahmedabad Vodafone store to give the application to convert my mobile card from postpaid to prepaid and i paid my postpaid bill and that time he has given * option ***/- (* Months) & ***/- (* months) so i told t...

Aug 31, 2019 by Hardik Desai

Bharti Airtel Limited closing consumer complaints without providing solutions (Bharti Airtel Limited) ^Open

I have been getting slow speeds from Airtel for the last couple of weeks. So I decided to lodge a complaint at their customer helpline. I asked them about the reasons, they told me that it was due to some technical issues and it will be fixed v...

Aug 31, 2019 by Bhaswat Gogoi

International roaming charges (Airtel ) ^Open

*th July I activated my roaming pack of **** Rs which I got a message for stating "Your international roaming would be activated shortly." Every time I travel I get this message and its never been an issue for me. This time I have attached the ...

Aug 30, 2019 by Itchha talreja

Poor network coverage (Jio) ^Open

Telecom operator Jio is claiming "The World's Largest Data Network" however post portion into Reliance Jio in Postpaid segment. I am not able to get network. I called their customer care & approached to DOT also. But as per them, my location is...

Aug 30, 2019 by Dipak Kumar Satapathy

Call drops and very slow browsing on 4G network (Airtel Bharti ) ^Open

I am experiencing the worst signal problem with a network claiming they provide the best coverage through their adds..i have complained about it several number of times to their customer care..i am fed up with them now..they react very well as ...

Aug 29, 2019 by Pradeep Kumar