Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Wong billing by Jio (Jio) ^Open

In spite of making full payment as per bill jio is giving wrong bill and adding overdues charges as well ...

Aug 12, 2020 by Abhishek Mani

Wrong amount recharged to videocon Reverse payment regards (Videocon D2h) ^Open

Dear sir/madam On **.**.**** i paid wrongly Rs ***** instead of ***.** to a videocon d*h reacharge. And I raised complaint regarding reverse payment in videocon customer care through e-mail but still my amount not credited to my credit card. S...

Aug 12, 2020 by C Michaelraj

No Internet No refund (Joister Connect) ^Open

I have joined Joister broadband services on **/**/****.The plan I choose was **mbps.My speed reduced from December and from **th June I am not getting internet.I request refund but the main branch is saying your local branch is not responding.S...

Aug 12, 2020 by ROHAN CHANDELE

Connection not provided after Payment (Airtel ) ^Open

I have made payment of INR **** for airtel broadband connection ** Mbps ***/month plan to be installed at my home location. Its been more than * days since my payment has been submitted and no one came for the installation from Airtel. The airt...

Aug 07, 2020 by sanket parmar

Not able to access premium content of after a recharge of 599 (Airtel ) ^Open

Hello Team, I recharged with *** via airt thanks app yesterday being a gold customer. I am not able to access the premium content of zee* which is a benefit post recharge. Kindly escalate the issue as the response from airtel team is not satis...

Aug 07, 2020 by Rehana

Payment deducted from bank a c but not received in airtel wallet (Airtel and Amazon) ^Open

Dear sir I tried to recharge on my no. ********** for that I add money through amazon UPI however payment deducted from my bank account but not received in my airtel wallet ...

Aug 06, 2020 by Satish Parmar

Money added through UPI is not reflecting (Airtel ) ^Open

I tried adding money to my Airtel payments bank for the purpose of Toll plaza fast tag.I tried to add Rs.**** once and Rs*** none of the transaction got updated in the airtel account...

Aug 05, 2020 by Ravi kiran

Complaint to of my distributor (Airtel ) ^Open

I want to open airtel payment bank as agent i jv lapu sim to but my distributor is not giving me his no....

Aug 04, 2020 by Nongmaithem Thoiba Meitei

Sim deactivation and Converting to postpaid (Vodafone) ^Open

on February I have recharged with *** pack for ** days, But after * days of recharge my network wasn't working soon I have approached to Vodafone customer care They have asked me to convert to postpaid then only I can get my number, As the numb...

Aug 03, 2020 by Viswanath

Vodafone Internet Issue (Vodafone) ^Open

I am not able to you internet on my vodafone network. I had complaint many time for this but i didn't get perfect resolution on this. Daily i am losing my daily data due bad internet connection. And when i complain this to vodafone,they says th...

Aug 01, 2020 by Raghvendra Tiwari

Refund money of late payment fees (Vodafone Idea Limited) ^Open

my number ********** & ********** both were suspended since ** st april to ** July ****, they were no uses , complaint for inadequate network since **** January, every time suggested me wait ** day, there were a new site planned, but nothing el...

Aug 01, 2020 by Satwik Bose

Amount not credited to my airtel wallet (Airtel ) ^Open

i have initiated Rs.*** from my bank account to my airtel wallet om june ** ****..the money has been debited from my bank but not credited to my airtel wallet till now... It is nearly * week... I jave called airtel, mailed but no responses M...

Aug 01, 2020 by Bharath kumar

I recharge a Airtel mobile No for Rs 598 by yono SBI app reference no that amount debited from m (Airtel ) ^Open

I have a recharge of aAirtel no for the Rs of ***/- but not initiated but amount debited from my account...

Aug 01, 2020 by Rajesh Kumar

Products not delivered (Jio mart) ^Open

I have ordered on jio mart and on ** July and to my surprise on ** july the status is updated as delivered but the items were not delivered. I have tried reaching multiple times since then but all they have to say is wait for ** more hours. I h...

Jul 31, 2020 by Viswakiran penukonda

Billing issue (Airtel ) ^Open

Hi team, This is in reference to my complaint against airtel as they have harassed me mentally from past * month. Below Is my trail : I have applied for the *** plan family plan and has been told by Varsha ( Sushant lok sector ** gurgao...

Jul 31, 2020 by ekta choubey

Unnesesary Bill Charges and Number Barred (Vodafone Idea Limited) ^Open

I am a vodafone customer for a long time. My number is : +** **********. I moved to Canada in august **** and had international roaming pack activated for about * years. This plan was only for ** rs and if anyday I make any calls or use that nu...

Jul 30, 2020 by Gaganmeet Kaur

Wrong deduction of data balance (Airtel ) ^Open

Dear sir My data balance is deducted regularly without any use of internet I have already complaint national consumer forum and also bharti airtel but they are not doing anything so that is why I have complaint here I think now I...

Jul 29, 2020 by Sarbadaman malakar

No indoor Coverage (Airtel ) ^Open

I ported my other state numbers to U.P. airtel in November **** and purchased a family plan with other sim too,so total postpaid bill I am paying per month is ***₹ and since then I haven't even made.any calls or used any data inside the premi...

Jul 28, 2020 by Divyanshu Soni

Network problem still not solved after 2 months (Airtel ) ^Open

I have registered complain on **th June to airtel customer care regarding network issue at my home. I have * nos. of airtel postpaid connection in my home & around ** more connection in my apartment. All of us facing problem in network. Zero si...

Jul 28, 2020 by KULDEEPKUMAR BHALODIYA

Poor Mobile network connectivity (Jio Airtel) ^Open

Inconsistent internet and call facility for the past few weeks by Jio and Airtel mobile service provider in Mokokchung, Nagaland, despite warnings from various social organisations to improve its network credibility for the the benefits of cons...

Jul 28, 2020 by R Sunep Pongen

Data is not working properly (Airtel ) ^Closed

I have a network problem from tge past one week, i can't use my data properly, i need to work on online business. So kindly improve my network problems ASAP.. Thank you.. ...

Jul 14, 2020 by Aswin Jose

Data renewal time (Airtel ) ^Closed

I'm not able to know data renewal time....

Jul 13, 2020 by Naresh Gandikota

Amount paid for plan Upgrade But not activated (Airtel ) ^Closed

Been a customer of Airtel Broadband for the past ** years. Opted for an upgrade on my existing plan of *** to ***. I paid Rs **** for half-yearly advance rental as it saved me around ** percent of costs. Raised a request on May ** for the same....

Jul 13, 2020 by Jagadish Babu A

Airtel postpaid bill high charges (Airtel ) ^Closed

last month i was being charged ***** Airtel bill. Airtel customer care have been really unless and not of any help. my itemized bill says i have sent several SMS and used data during international roaming which is false. i haven't used one sing...

Jul 12, 2020 by mohd reehan

Amount not reflecting in my account (Airtel DTH) ^Closed

I have recharged today **.**.**** of *** Rs through UPI google pay ,but still amount not reflecting in my account so please do the needful. Acc no-********** Amount *** Time *.**am Upi transactions id-************ Regards Narendra Je...

Jul 12, 2020 by Narendra Jethani

Promised speed not received (Youbroadband powered by Vodafone) ^Closed

I have had my youbroadband broadband connection from last * months and not even a single day I have received my promised speed that is *** mbps. All I get is *-**mbps and whenever I call customer care all they say is sir please wait our backend...

Jul 11, 2020 by Kartik chhaparia

Recharge refusing (Reliance jio) ^Closed

I was trying to recharge my jio number through Paytm upi but due to bank server payment was failed. Frist attempt there was a repeat payment option I found so I did repeat payment then money has transfer to jio@citibank but jio said we have de...

Jul 10, 2020 by Vijay gorain

Vodafone Refund Issue (Vodafone) ^Closed

Recharges done on *rd June ****. One *** rs recharge was successful. Two were not successful. Got one recharge amount of Rs ** credited back into bank account. But one is yet to be credited. Now more than ** days are almost over, Vodafone ...

Jul 10, 2020 by Saurabh Raheja

Network issue (Airtel ) ^Closed

Worst network... Stop showing your fake advertising of network u people don't even have proper network connection in rural areas and your are showing in jungle... Fake advertising.. ...

Jul 08, 2020 by Praveen kutre

Airtel Broadband connection not given inspite of paying whole amount for 3 months in advance (Airtel ) ^Closed

I have paid rs. **** for * months Airtel Fibrenet connection on **/**/**** but the connection has not been setup till date and the contact person Pooja has not picked the call even after these many days as she and her supervisor assured that th...

Jul 08, 2020 by Firdausi Imam

Amount paid for broadband connection request got rejected refund is not done (Airtel ) ^Closed

Payment was done twice and there are two CAF numbers in the situation where first one was Rejected and I seek refund for same. Second order (CAF) was processed and connection was provided. first CAF : ********** - payment done on **th June...

Jul 08, 2020 by sudarshan warale

Broadband model upgrade (Bharti Airtel) ^Closed

Here is the complaint number: ******** logged on ** June. Today is * July. I do not want this kind of service and hence asked to remove the broadband connection the complaint no is: ********* on * july - that too is getting delayed - shows **...

Jul 05, 2020 by Kavita Sharma

Airtel broadband connection not given (Airtel ) ^Closed

I have paid rs.**** for * months Airtel Fibrenet connection on **/**/**** but the connection has not given and the contact person has not picked the call even after * days as they assured that the connection will be given within ** hrs ...

Jul 04, 2020 by Saravanaprabu

Transaction not refunded (Vodafone Idea) ^Closed

This is my order id DCHD*********** to which i have paid Rs *** for new sim. I purchased from there vodafone thanks app.Somehow cancelled the above order on ** june.Still awaiting for my refunded amount which iq haven't recieved till todays ...

Jul 04, 2020 by tulika roy

Recharge issue (Airtel DTH) ^Closed

I recharged for my DTH ID ********** from the Airtel APP but the amount as been debited from the account recharge for the ID is not activated...

Jul 03, 2020 by Anotny

Refund amount not received for the Airtel postpaid recharge done using Inditab (Inditab) ^Closed

Hi Team, I done a recharge to the Airtel postpaid no: ********** on **th June **** using Inditab ,transaction was successful with Transaction Id: *********** for the amount of Rs.*** but recharge failed( plz refer the attachment) .As men...

Jul 03, 2020 by D. Mahalakshmi

New Airtel Connection not Installed (Airtel ) ^Closed

Tried to buy a new airtel broadband connection for Home to do Office activities. So i have registered in airtel site for *** plan on **-June'****. One of the Airtel broadband dealer reached me and asked to submit the documents and also asked m...

Jul 02, 2020 by Dharani

Reachrge not done and amount has been deducted (Airtel mobile recharge ) ^Closed

I have done recharge of *** pack to my airtel mobile no. ********** today(jul * ****) at **:** pm and amount has been deducted from my bank and there is no activation of the pack . I need airtel to resolve my issue or refund my money immediatel...

Jul 01, 2020 by Nagendra

Idea vodafone company charged vas internet charges (idea vodafone) ^Closed

Dear Concern, i am using idea vodafone post paid no.**********, & i seen in my bill company charged value added services charges & internet charges to me but i was not taken any value added service & extra internet and company not inform befor...

Jul 01, 2020 by Sachin diliprao chaudhari

Refund not initited even after 20 days (Airtel ) ^Closed

Our Grievance on National Consumer Helpline We have requested for new Airtel broadband connection (landline ***********) on **th May for fiber plan of *** / with claimed *** Mbps speed. The sales representative told the speed would be around...

Jun 30, 2020 by Poonam agarwal