Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Non delivery of goods and non refund by Reliance JioMart (Reliance jio) ^Open

I had ordered groceries online from https://www.jiomart.com/ on August *, **** amounting to Rs. ****.**. The order could not be delivered by Reliance Jio and it was acknowledged by their customer care officer that the entire amount will be refu...

Oct 19, 2020 by ANJAN SENGUPTA

South channels are not working Asking to buy a new connection as they stopped supporting IDTVs (Dish TV) ^Open

My south channels are not working properly.Most of the times it is getting with error 'no signal'. I have contacted the customer care they said DishTV suddenly stopped supporting IDTV's, they are not providing south channels.They are asking to...

Oct 17, 2020 by Rajeev Gangadi

XStream box refund is not provided (Airtel Digital Tv) ^Open

This is Anand, I recently bought an Airtel Xstream box. Before buying I checked with the sales team as well as the customer service team regarding any restriction to watch OTT content without recharging the DTH. The information I got from both ...

Oct 15, 2020 by Anand Kumar S

LRN not transferred even after porting (IDEA) ^Open

Have ported my no ********** to airtel from idea in Dec **** but even clearing all dues my LRN is not transferred as per the airtel official due to which I am able do only outgoing calls and can't receive incoming till date. Have faced lot of p...

Oct 12, 2020 by Kiran Mehndiratta

Fabricated Charges and Number Disconnection (Airtel ) ^Open

I'm requesting that my sim card be returned. That is all. I have pleaded and begged and nothing's happened. Below is the detailed account of everything that's happened over the past ** months: *) January **** - I enabled roaming for one week...

Oct 07, 2020 by Noha Khan

Airtel Broadband service and refund not provided (Airtel ) ^Open

Made payment for Airtel Broadband connection. Did not get the service nor the refund....

Oct 06, 2020 by Sreeraj Krishnan

Fibre Connection not getting Installed (Airtel ) ^Open

I ordered airtel fibre connection on **th september **** and the person has taken ****₹ via online portal of airtel. He promised me sooner installation of the process but till date installation of airtel fibre has not been done, neither i rec...

Oct 05, 2020 by Gurleen Singh Chhabra

Harassment (Airtel Postpaid) ^Open

Airtel postpaid renew my amazon prime automatically and charge a bill of **** Rs when my plan is of rupees *** and then they talk ridiculously with me and my mom and harras me a lot...

Oct 03, 2020 by Roshni Kiran Bhai Darji

False committment for WiFi installation (Airtel ) ^Open

I applied for new WiFi connection in morning on **.**.**** through online then Mr. Vipin Dwivedi (representative of Airtel) called me for completing formalities and installation charges, before that I ask him to come only if installation is po...

Oct 02, 2020 by Drohit Shivhare

Airtel broadband disconnection (Airtel ) ^Open

I had an airtel broadband line ************_tn/landline *********** under Saravana kumar P which i disconnected as i had to change my jobs and change houses.I gave them an application over email on **/**/**** for which i received a mail stating...

Oct 01, 2020 by saravana kumar P

Fraud (Vodafone Idea) ^Open

Vodafone has been charging me extra without proper explanation & justification after being continuously asked they keep giving excuses like, within ** hrs you will get a call or detailed Email or the issue will be sorted etc. They do not solve ...

Sep 28, 2020 by Yagnashankar Nagarajan

Tikona infinet limited not cancelling my subscription (Tikona infinet limited) ^Open

I have emailed more than four times for cancellation of my service to tikona infinet limited due to their very poor internet connection and customer service.I have also requested about cancellation to tikona customer care officer.despite these ...

Sep 28, 2020 by Sumit kumar

Recharge not reflecting (Airtel mobile recharge ) ^Open

I have recharged mobile ********** of Rs *** on **/**/**** and I have received the confirmation from airtel team with transaction Id but recharge is still not reflecting. ...

Sep 25, 2020 by Varun Ram

Amount Debited (Vodaidea) ^Open

I got message on dated **/**/**** at *:** pm That " Thank you for downloading video from PlutoMobile. You have been charged Rs. **. Your balance is Rs. **.**. However I did not download any video & no pack active....

Sep 25, 2020 by Sarfaraz Khan

BSNLLAND LINE NOT WORKING BSNL HAS TAKEN RS 7200 FROMSECURITY DEPOSIT AND RENTAL ARE NOT REFUNDED IN (BSNL) ^Open

BSNL HAS NOT REFUNDED RENTAL CHARGES COLLECTED FROM**.**.** TO**.**.** RS**** AND SECURITY DEPOSIT AS LANDLINE IS NOT WORKING SINCE INSPITE OF REPEATED COMPLAINTSCONSUMER ID**********...

Sep 22, 2020 by PARTHA CHAKRAVARTY

Network issue (Airtel ) ^Open

Without proper network , i am paying by mobile bill for more than * months...

Sep 22, 2020 by NIRMAL

Airtel Money deducted but recharge not initiated (Airtel mobile recharge ) ^Open

I did a recharge of *** (data pack) from airtel app. Money was deducted but recharge was not initiated....

Sep 21, 2020 by Ankit Joshi

No Network From 3 Years (Jio) ^Open

No Network Since * years i m Complaining Everyday but no response n i also made a complain on consumer court portal ...

Sep 18, 2020 by Darshan Gopal Sharma

Jio phone voucher (Jio) ^Open

hi when was first sale of jio feature phone price ****. I was paid *** hundred rupees in advance for jio phone total * phone each *** was paid but I have left * on same contact no. ********** remaining * voucher in ********** total * voucher....

Sep 17, 2020 by Mani

Did not receive refund of rs 5929 for account (Airtel ) ^Open

I had a airtel combo plan and paid a full amount of **,***.** for a year but i used service just for * months and few days . So i cancelled my connection by raising a CR and airtel initiated an amount of ****.** and promised to send this by che...

Sep 14, 2020 by Manoj Gupta

Main balance deduction (IDEA) ^Closed

I was charged Rs. */- for no reason. I am using Idea Sim card and since lockdown this is the third time they have deducted amount from my main balance. I have done a recharge of ₹***/- which says I have *** SMS free, but when I called they s...

Jul 27, 2020 by Bhavik

Fraud done at Airtel App (Airtel ) ^Closed

I tried to pay my electricity bill at airtel app, firstly it shows error then i tried again and in this regard i got a message from *** that your payment for Rs. **** is initiated towards purchase of your insurance policy with transaction ID **...

Jul 27, 2020 by Mukesh Khurana

Facing issues of network from airtel and Bad behaviour from the employees (Airtel ) ^Closed

I have been using Airtel for a long time, I am having problems with the network, I have complained many times, but they do nothing but recharge my work, which is of no use to the employees. Talking incorrectly. ...

Jul 26, 2020 by Pravar sharma

Excessive charging for International romaing pack wihthout consent (Airtel ) ^Closed

My work demands me to travel around the world, and hence i have taken two numbers, both from Airtel. I had paid an excess of close to **** INR before leaving from India and travelling to US on my official number. Airtel has charged an excess of...

Jul 26, 2020 by Ashwin Tharoor

Low speed of internet of Reliance jio (Reliance jio) ^Closed

Sir I am living in Vill Jajori of Morigaon dist. and i have been using Reliance jio network since last * years. The company promises to provide *G internet speed but unable since last * to * months. We have the right to get *G internet speed a...

Jul 26, 2020 by Sajidur Rahman

Call waiting not activated (Private ) ^Closed

My mobile is should not activated on call waiting. I was visit customer care in Nagercoil. Not respond my compliant. A persons have not have adequate idea. Customer care person said you go and return on next week, i contact nokia company then...

Jul 26, 2020 by T EDWINTHOMAS Edwin Thomas

Airtel BB bill issue (Airtel ) ^Closed

AIRTEL BB connection plan upgrade done through airtel app earlier was having ARP *** plan which i have taken **** november i upgrated my plan on **th june **** to ARP *** plan through airtel app for which Rs **** was adjusted against my earlier...

Jul 26, 2020 by deepak chawla

Adjustment charge (Vodafone Billing) ^Closed

I'm customer of Vodafone from very long time. Recently on February, I have been switch my sim to pospaid. my plan is for ***, and I took additional red on plan that is ***. So my total bill amout is ***.** including gst. But this month I have r...

Jul 22, 2020 by Rama walia

Slow Internet (Vodafone) ^Closed

Vodafone is not providing me with internet facilities after a recharge of ***. The network is very fragile and it is a simple waste of money.The company says to be *g but the net is not even *g....

Jul 22, 2020 by Kushagra Shahi

(Vodafone youbroadband) ^Closed

मैंने वोडाफोन यू ब्रॉडबैंड सर्विस एक्टिवेट करवाई हुई है। मेरा ६ महीने का प्लान एक्टिवेट है ज...

Jul 21, 2020 by Kanan

Low internet speed (Airtel ) ^Closed

I installed a broadband service(Landline no.***********)a week ago.my isp said if you recharge for * months you will get good internet speed but I'm getting no speed can't even browser properly.i called my isp first he said some maintenance wor...

Jul 21, 2020 by Sahil lodhi

Fraud Calls from my Airtel Mobile Number Security Breach (Airtel ) ^Closed

I have been a loyal customer of Airtel since more than a decade. I am facing a problem caused by Airtel. I will explain you the problem and hope an action will be taken on it. Problem Statement: I have received a bill for June **** month...

Jul 18, 2020 by Saumya

Airtel Xstream Fiber Digital Application No (Airtel ) ^Closed

I applied throuh Online web Portal of Airtel for Broadband connection on dated **th July **** and as per my chosen Plan I paid INR ****.** through online Internet Banking to Airtel only after successful uploading of the required Document (Aadh...

Jul 16, 2020 by VINOD KUMAR

I had ordered 3 hoddies but I didn t get my hoddies please complete my order and payment was already (Mm Activ Sci-Tech Communications Private Limited) ^Closed

Aman Singh ,SujiyA, uk ****** And I have order it on * July Mobile num- ********** There are three hoddies order num -#****,#****,#****...

Jul 16, 2020 by Aman Singh

Videocon in the name of SUSHEELA GANIGA registered mobile num (Videocon D2h Services ) ^Closed

i was having a issue with my connection * days back and raised a complaint in customer care today technician as Visited and rectified the issue, issue was with the Adapter and it as bean replaced and now to activate my services they are tell me...

Jul 16, 2020 by sachin

Very poor network (Vodafone) ^Closed

I am suffering network problem from long time and i have called them several times but issue is not resolved...i am unable to call anyone...bcs of poor network...and the voice is also not clear while calling...I have to do my online classes b...

Jul 16, 2020 by Hrshita gaur

Internet data balance (Airtel ) ^Closed

Internet data balance is not added though i recharged with ** rs for **GB data...

Jul 16, 2020 by Sushmitha

Net issue (Jio) ^Closed

I gave *** rupees to jio for calling and internet.but they are not able to provide good network. Everyday my * GB net wasted....

Jul 15, 2020 by Sagar Kumar modi

Otp messages on Airtel Network being delayed by so much tjme (Airtel ) ^Closed

I don't know why otp messages from airtel network are delaying so much now. This creates problem for online transactions and also the logging in for some applications which require otp verification. Please help resolve this issue....

Jul 15, 2020 by Yogesh Gawade

Money got deducted by ATM but not updated in Airtel wallet (Airtel ) ^Closed

I have added *** rs by my debit card to Airtel wallet to recharge airtel dth but money got deducted by bank and still my money is not updated into my wallet and the worst part is, I am unable to contact any customer support executive....

Jul 15, 2020 by Mayank sahani