Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Not providing bill and warranty benefits (Airtel Communications) Open
I purchased new Airtel *G HOTSPOT on ** December **** along with * months rental plan. I am following up with them regularly but they are not providing me with the bill for the hardware device. I am facing a problem in the device but cannot cla...
Jun 07, 2019 by MAYANK JOSHI
Fraudulent charges on international roaming (Vodafone) Open
We travelled to Israel with a ** day International Roaming (IR) pack activated on our phone numbers. The IR is supposed to take care of all our phone calls and data needs. To our surprise, we were billed INR **, *** towards Jordan network. We d...
Jun 06, 2019 by Prem saboo
Not permission to recharge my own (Airtel ) Open
I am having Airtel sim on which plan *** activated till */**/**** and balance of sim is Rs ***. I want to recharge again with the same plan of Rs *** for further use. When I tried to recharge the plan with my own from the sim balance it restric...
Jun 06, 2019 by Aditi maheshwari
Change of plan (Vodafone Idea Limited) Open
As I was undergone for lifetime free rental [one time charges] plan a *** by payment of Rs. ***/- on September **** now, **. Company has informed by their SMS at *.** pm on **- *-**** and on dt.: *-*-**** at *.** pm that from dt.: **-*-**** m...
Jun 05, 2019 by Arun M. Purohit
False promises regarding benefits (Vodafone Idea Limited) Open
I was using I roam free **** pack on my mobile no. from Dec ****. The benefits included under the pack was unlimited Voice Data SMS. There was no capping of speed as well. I, therefore, continued using the above pack. At the time of activation ...
Jun 03, 2019 by Pratik Sampat
Promotion of a false advertisement irresponsible (Airtel ) Open
I ported my number in airtel on **th Dec ****. As per the time of porting airtel executive told me I will be getting the paper bill and e-bill and they are having the best networks in my area. Firstly I raised a complaint on ** Dec **** for th...
May 31, 2019 by Gauri seth
Postpaid bill charged after deactivation (Vodafone Idea Limited) Open
I deactivated my postpaid number after visiting Vodafone store personally. But after the bill received I came to know that they have not deactivated the number. I mailed them regarding the incident but they are replying that I have to pay the c...
May 28, 2019 by Soyeb
Overcharged on monthly postpaid bill (Airtel ) Open
I have complained multiple times for my bill related issue but no action has been taken. Customer care executives either talk rudely or give false assurances. I was invalidly charged an amount of Rs **** as roaming charges when I was already on...
May 26, 2019 by Sonakshi Gaur
Dummy sim sold by amr enterprises (vodafone distributor) (Vodafone Idea Limited) Open
I sold Vodafone mobile no. Sim no: ******************* (fraud and dummy sim) Date:**.**.**** Place: Yousuf Guda check Post: Hyderabad. Distributor name: Amr enterprises(Yousuf Guda) Offer: * month unlimited, daily *gb unlimited told by th...
May 25, 2019 by V SRINIVASRAO
Fraud by the agent (Jio Giga Fiber) Open
Santosh Reddy (Jio Sims & Wifi) H-No- **-*-**, Bhavani Nagar, Dilsukh Nagar, Hyderabad - ****** This person (Transacting on Justdial with the name - Jio Sims & Wifi) claims to be a salesperson for Jio based products insists people to transfe...
May 17, 2019 by Tulasi Pandra
JIO network issue (Jio) Open
As I purchased the Jio subscription plan from starting of it. I usually purchase *** Rs plan in three devices at home than in **** every * months. They are giving the worst internet coverage here. They are giving fake promises from a year ago t...
May 17, 2019 by Arnav Raj
Network coverage issue (Airtel Bharti ) Open
I'm facing serious network coverage issues and no action has been taken on the complaints for the last * months. Every time CC tells the same story "Network team is working on it an will resolve asap". It has been a frustrating and traumatic *...
May 15, 2019 by Amit Sharma
Unnecessary mobile balance deducted (Vodafone India) Open
Whenever recharge my Vodafone number always deducted balance. Last time I logged complain by Vodafone customer care and they informed these issues will not repeat in future. But now I am facing again. Kindly look into this ASAP....
May 14, 2019 by Ahmar Akhlaq
Recharge not done (Jain Communication) Open
I did the recharge on my number. But the recharge not done on my number. Recharge amount not done at Jio number. Please help....
May 12, 2019 by SURAJ KUMAR YADAV
Not getting any response (Airtel ) Open
I have done a recharge of *** in Airtel app. There is an offer of ₹** off. I have to pay only ***. I choose that offer and make the payment than the Airtel done recharge of ***. They are saying that we are working on your problem you will hav...
May 10, 2019 by Nabeel Haider
Mental torture did by the company (Airtel ) Open
It's a long * month back when I porting my number from Jio to Airtel. The whole procedure of losing signals and getting signals on the new operator will take approximately ** minutes to * hour (activating the number in airtel). But in my case,...
May 09, 2019 by Amanrackwal
Technical team is not responding from last 7 days (Airtel ) Open
My Internet was not working from the last * days. I had lodged a complaint in airtel *** and they ask to wait for till *th May. The deadline time for resolving as the internet is the main source in today's world. I am not able to access my emai...
May 09, 2019 by Manish kr
Charged international roaming plan without my consent (Vodafone Idea Limited) Open
I had paid INR **** towards security deposit on **th Feb **** for activating International roaming pack of INR **** through the Idea web portal. However, after returning back to India, I realized that the security deposit amount was not reflect...
May 05, 2019 by Abhinav Tiwari
Fraud done with me (Idea Cellular Limited ) Open
I have converted my idea mobile no to prepaid on **st March ****. I have paid for all the charges. They have charged Rs. ** also for a new sim. But after one month they have raised a bill of ***/-. They have not informed me in any manner....
May 03, 2019 by Naresh
Providing false data plan (BSNL) Open
From the past ** months, I have been using BSNL Prepaid. Opted for STV*** Plan which was providing *.*GB/day *** SMS and unlimited calling for *months (***days). I have used these two successive terms *+*months. Latest same recharge (STV***) w...
May 02, 2019 by Dashavanth
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