Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Refund not received from Reliance My Jio Store Solan Himachal Pradesh (Reliance My Jio Store) ^Open

Sir my name is Ramesh Kumar. I want to make a complaint about person Nishant Nahar and Reliance my jio store solan. Nishant Nahar who was working in the office near Amar Hotel near Reliance Jio office. Sir, I had placed an order for Hard Disk o...

Oct 08, 2022 by Ramesh Kumar

Misrepresentation on Airtel Website and call centres on postpaid plans (Airtel ) ^Open

#Airtel, upgraded my GSM phone plan to the top of their line plan in their bouquet. Instead of upgradation, the system downgraded the same. On complaining to #Airtel, i was told: *. Please give us some time to resolve. I have been asked ** hou...

Oct 06, 2022 by Rohit Nanda

Harassment by Vodafone idea customer care called me in 3 hours to pay dues of some other mobile num (Vodafone Idea India ) ^Open

* days ago on **/**/** i got mentally harassed by calls from vi customer care which caused my accident, they were calling me for payment of dues of my employee whose liabilites are not directly related to me in any manner. they called atleast ...

Oct 06, 2022 by Anuj Nebhnani

Amount deducted for gas booking done through Airtel thanks app but gas not booked refund not receive (Airtel thanks app) ^Open

On **/**/****, at **:** pm i tried to book a gas cylinder ( HP GAS) through Airtel thanks app. I used my canara bank debit card for paying the Rs. ****/- towards the booking. The amount got deducted, i also received an SMS from customer care sa...

Oct 05, 2022 by Flavia dmello

G0g k2 m0 8726603020g 80m g (Vi) ^Open

*M*@ .>( .G*> (,* ***********?$ A .*@(K *G ,& *H ?*K .H >*B **>(G K**A* .* >** *M%?$ >*M/>*/ .G /> *> .AG (,* &G(G *G .(> * &?/> /> **> *M%?$ *M.>*@ &M*>*> post paid sim *G(G G *? +K*M* ?/> >(G *> , ...

Sep 21, 2022 by ASHWANI Pandey

Rudely and disrespectful behaviour on senior citizen (Jio communication) ^Open

I, a senior citizen aged ** years, have approached Jio store at Aranthangi- Tamil Nadu (******) to seek clarification on last recharge. The customer service person initially delayed in providing information and later when asked about not provid...

Sep 12, 2022 by Sankaranarayanan

Vodafone idea has cheated by making false promises (Vodafone Idea Limited) ^Open

Hi team, I have raised a request to port my number to other network later i got call from Vodafone idea saying that we will give free billing for * months and now they have cheated me and they have disconnected my network and account and also ...

Sep 09, 2022 by Damodar Reddy

Service not provide (Airtel Digital Tv) ^Open

My working days laps and money loss, Airtel DTH TV service not provide on time , DTH Service charge * days still not watching the TV but there charges cutting and Complaint is already status message get resolved, So please consider to my compl...

Aug 31, 2022 by Sudhir Kumar Singh

Lpg Cylinder amount paid using Airtel App amount paid cylinder not booked (Airtel Thanks Application) ^Open

I used the airtel app to pay LPG cylinder bill on **st August ****, **.** am.The amount was debited from my account but was not booked cylinder.I called the airtel cc and got an answer that they have no such transaction id in their records and ...

Aug 25, 2022 by Javith Saleem

Bill plan changed without my consent (Airtel ) ^Open

I have been using postpaid airtel services for more than *-* years. I chose a family plan of Rs *** earlier which included * calling sim and one free data pack sim (**********). Airtel employee gave this free sim as it was a kind of free servic...

Aug 23, 2022 by Sangeeta

Airtel customer care executive harassment (Airtel ) ^Open

I recharged my Airtel number with an add-on of **GB on **th July. When I checked the data balance on **st of July, the data balance was * and when I contacted Airtel customer helpline they were so rude and impolite. The senior executive named ...

Jul 21, 2022 by Balaji

Services not provided after billing (Airtel ) ^Open

I have to connection from the Airtel last week on the website it was mentioned that there was unlimited calling facility through router in this plan but after the payment and installation of this Wi-Fi router at home they said currently callin...

Jun 27, 2022 by Srujan vanamala

Network issue (Vodafone And Idea VI) ^Open

I have been having this network problem since * month, no steps have been taken after the complaint, i've complained * times on the call centre level no actions have been taken i am still facing the same problem, again and again every day, the ...

Jun 24, 2022 by Rita naidu

Fraud (Airtel Broadband ) ^Open

I raised a ticket for shifting my Airtel broadband connection a month back ...they promised me that the shifting will be completed within ** hours...but it took * days... for which i said to the customer care over the call that i am not paying...

Jun 20, 2022 by SAGAR RAI

Airtel Unauthorised Roaming Charges (Airtel ) ^Open

I was charged for internet roaming charges, when in fact my phone which is importantly a dual sim Poco F* handset is set to the option - International Roaming as "Never". I wrote to Airtel to their complaint redressal email account ***@Airtel.c...

Jun 17, 2022 by Santhosh Abraham

Jio recharge (Jio communication Google Pay) ^Open

Hi. I had a Jio prepaid simcard with mobile number **********. This number was allocated to me in **** in Goa region. I stopped using it for a while due to very poor coverage at my Goa residence.Then I moved to Gurgaon. As i needed this number ...

Jun 14, 2022 by Brijesh Kumar Soni

Harassment (Airtel ) ^Open

Amount not refunded - repeated harassment for the last more than two years. From: nodalofficer del <nodalofficer.del@in.airtel.com> Date: Sunday, * December **** Subject: Broadband account number ********** To: Jas <cooljsmb@gmail.com> ...

Jun 10, 2022 by Jas Singh

Misbehavior by Vodafone Idea Vi store manager and deactivated my phone number (Vodafone Idea) ^Open

One of my Vi number was deactivated without intimation by email, sms and phone call since **/**/**** since then I have been trying to contact Vi customer care and they are not at all helping me in case and my number is registered under Mumbai C...

May 24, 2022 by Kushal Narayan Patel

Not able to use internet (Airtel ) ^Open

i am user of Airtel xtreme fiber , last month **th April **** raised an issue of not able to use internet services. till date that issue not resolved and more over incidents have been closed without my acknowledgement. when ever i reached out t...

May 21, 2022 by Rahamatulla sheik

10 days of service charged without providing any services (Jio Fiber) ^Open

I have subscribed for Jio fiber on **th April but the same day it stopped working. I raised several complaints but jio people were closing these complaints without resolving. It happened for almost ** days. When I tried calling them, they were ...

May 10, 2022 by Nirbhay Chand Tiwary

Airtel Broadband Bad response (Airtel ) ^Closed

Hi, I shifted my home and raised shift connection request number ********* for airtel broadband to new home address on **.sep.**** but still now today **-**-**** network connection not given to new home location (no.* Thirumurugan street, Bala...

Sep 16, 2020 by Balaji Singh Lal

Amount deduction without any approval (Vodafone) ^Closed

Guys- What the hell is going on with Vodafone. Two days back I raised complaint for secondary balance disappearing. Yesterday they deducted amount from my main balance without my approval and intimation for some pack. Also I received SMS ...

Sep 01, 2020 by mohd

Porting of Idea to Airtel Zero customer support (Airtel ) ^Closed

I have ported my ** years old idea no. to airtel recently & after the number got activated, i did the first ever recharge to test if the everything was fine. Money got deducted & I received a text saying a recharge has been initiated along with...

Aug 28, 2020 by Abhinit Dwivedi

Broadband amount refund (Airtel ) ^Closed

I had requested for new broadband connect and the person came to me and informed that ** mbps speed is available at the location which i had given to him. On same day another AIRTEL employee called me and informed that i will get only ** - ** ...

Aug 27, 2020 by Himavarthanrao Bolineni

Change of plan without my notice and high bill (Vodafone) ^Closed

Vodafone has changed the plan of my three numbers making a double rental, overcharged me, and deactivated all numbers. As per the instructions, I have paid the said amount but, didn't get waive off on numbers as per their commitment and reversa...

Aug 27, 2020 by Lalitukmar Ramesh Bonde

Network issue not resolved (Airtel ) ^Closed

I have been raising multiple complaint regarding internet speed and they are not getting resolved. I have raised a new incident as I was getting only *g speed and when the ticket is been in progress for a week and now I am facing network issues...

Aug 27, 2020 by Ebin Ipe

Issue with Vodafone Idea Network and Bill (Vodafone Idea Limited) ^Closed

I have been charged with Rs ***/- for * months postpaid bill even though there is no network at all of vodafone in my area. I have raised this complaint many times but they did not bother to look into this. And when i took it to twitter they as...

Aug 27, 2020 by YASHODHAN YADAV

Blackmailling For bill payment (Vodafone Idea Limited) ^Closed

I was using a Vodafone postpaid SIM. At, the end of the month, I texted for porting on **** but my messages were blocked and was unable to port out to other operator, I continuously called customer care and they didnt provide me satisfactory so...

Aug 27, 2020 by Rohit Sharma

Fastags not delivered even after 40 days (airtel payment bank wallet) ^Closed

I ordered * fastags but I didn't get them even after ** days still iam waiting fr those fastags but now I need my money back ...

Aug 27, 2020 by Sharath

Pathetic service by Airtel ground team no connection from past 24 hours (Airtel ) ^Closed

I got new airtel connection installed on **nd July. Within ** days of installation, i lost connection for ** hours. After numerous calls, it was resolved. Again since **rd Aug, there is no internet connection at my home. I have written mail at ...

Aug 24, 2020 by Brajesh Kumar

Justice (Airtel ) ^Closed

Mjhe nahi pata yeh id apki hai ya nahi magar mai mail kar rahi hu ... Mera naam sonia hai pathankot punjab se hu ... Mjhe airtel ka store mila tha jalandhar ..civil line ka .. Meri joining ** feb ko hui ... Uske baad training ko mai .....

Aug 24, 2020 by Sonia kumari

Amount deducted but recharge not processed on MyBsnlApp (Bsnl Bharat Sanchar Nigam Limited) ^Closed

Hi, I have recharged amount *** yesterday and the amount is deducted but the recharge is not processed. Please refund the amount or process the recharge as soon as possible, please....

Aug 22, 2020 by Nishant Kumar

False bill (Vodafone Billing) ^Closed

I have been sent a bill by Vodafone stating that I received international calls which I have not received. I didn't any international call but Vodafone is harassing me by sending the false bill again and again. ...

Aug 20, 2020 by Debanjali Sinha

The stole data (Airtel ) ^Closed

I recharged my airtel sim before the pack expired but they did not give the * gb data along with it for the day saying i had already used it whereas i just recharged it...

Aug 19, 2020 by Shubham Pant

Internet is not working speed idmb s (Airtel ) ^Closed

What happens to Airtel, when I purchased a new Airtel card the internet speed was good enough and now from last month it is a very unreliable internet speed what to do? The so-called 'services' of airtel are nothing but a big giant fraud that a...

Aug 18, 2020 by Ankita Kashid

Very slow wifi speed (Airtel ) ^Closed

airtel my wifi hotspot device is giving the speed of **KBPS it is not sufficient speed of internet they are promising for at list *mbps bt its **kbps...

Aug 18, 2020 by Het Patel

Amount deducted but recharge not done (Jio) ^Closed

My money got deducted but the recharge was not done. It say attempt was unsuccessful .what does that mean.you guys should work on this . ...

Aug 15, 2020 by Ashish

Bad internet service (Vodafone) ^Closed

Respected Sir/Madam With due respect, I am writing this letter to inform you that the internet connection is down from the last few days. As you know I am a university student and most of my work is done online and for that, I need a proper...

Aug 15, 2020 by Manas Das

No action taken about postpaid to prepaid (Vodaphone Mobile) ^Closed

I am five year post paid plan customer of vodaphone . I have post paid plan for * no.But there is problem of network &mobile data.hence because of network we can't work properly.so i request to there team to change postpaid to prepaid .But no o...

Aug 13, 2020 by Dattatray hanmant desai

Airtel Netwrok issue Call drop Call connection issues internet (Airtel ) ^Closed

ticket was raised on *rd July but its over * month, no resolution . Similar ticket was raised in Dec ****, ticket got closed without resolution then again feb ** ticket was raised but no resolution . Mail sent to Appellate as well as Nodal offi...

Aug 13, 2020 by Ashish mishra