Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Network coverage issue (Vodafone Idea now VI) ^Open

I have complained to Vodafone Idea many times that network coverage is happening in my area, *G is not coming and call drop is happening too. It has been * year but I have not resolved my complaint....

Jan 06, 2021 by Dinesh Bairagi

Airtel Not refunding money paid for broadband service (Airtel ) ^Open

Regarding new XtReam Fiber Connection I have paid the Airtel Sales Agent (Kranthi) on **th November, ****. He delayed the activation of the connection until *st Dec and when i raised the complaint he falsely said i have requested for a new loca...

Jan 04, 2021 by NIKHIL GUPTA

Refund amount not settled even after multiple follow ups (Airtel ) ^Open

Even after multiple follow up calls/emails/twitter dm's , Airtel guys keeps on delaying the settlement which is the refund from an advance rental broadband plan. It's been *-* months. Now i want to penalise Airtel....

Jan 04, 2021 by Akhilesh

Vodafone Service issue (Vodafone Idea Limited) ^Open

I have recharged my prepaid Vodafone no (**********) for an amount of Rs ***/- approximately. So from the recharge date onwards I am unable to send the outgoing messages and due to this I am unable to do my transactions with my mobile payments ...

Dec 30, 2020 by Reddy Srinivasa Chakravarthy

Recharged amount detected twice but not yet refunded (Airtel ) ^Open

I have recharged for Rs **** which is an international roaming pack by then I got a message saying that the pack didn't get activated. However the amount has been deducted. I called immediately to customer care and they said the pack will get a...

Dec 28, 2020 by Swapna

Refund not received (Bharti Airtel) ^Open

The company generated a refund of **** on **st november, which was supposed to be credited in *-** business day. But it's ** December today i haven't received any refund. The customer cares asked me to send the bank statements , i did that too....

Dec 28, 2020 by Divyank

Amount not refunded from JioFiber (Jio Comnication ) ^Open

Dear Sir / Madam, I requested for Jiofiber connection which was rejected due to incompleted or mismatch in documentation process and I got received msg for refund of the amount within ** days but still amount not credited to my account hence...

Dec 26, 2020 by NAGAR MAJITHIYA

Customer care service (BSNL) ^Open

I made a recharge of *** plan on my bsnl GSM no. ********** on ** Dec ** however my phone is not working yet neither they are showing any fault against my number i tried to contact the customer care service *** times but no response from them j...

Dec 26, 2020 by Sayar Ahmad Khan

Airtel broadband A big fraud (Airtel ) ^Open

I am resident of Palwal, Haryana-******. On **sept, **** i paid Rs.**** to airtel broadband dealer Suresh Gupta for installation and * months advance rental of Airtel broadband. On *st october **** my broadband was installed with application nu...

Dec 25, 2020 by Anshul dureja

Internet not working since November (Airtel ) ^Open

I have been severely distressed by Airtel and facing discrimination aswell. Please advise on next steps. Details of the case are as below: *) Airtel fibre connection is down is November **th **** for me. *) I logged several complaints. *...

Dec 21, 2020 by ABHISHEK VINOD GODRE

Illegal mobile no generation without any prior information (Vodafone Idea Limited) ^Open

I have a connection with vi with this no. **********. All was going well but from **** Im receiving sim cards without any documents. And I charged for their connections. I'm using their connections only * number one primary and second for fami...

Dec 20, 2020 by Madhur ponkiya

Charged wrong bill on international roaming (Airtel ) ^Open

i have been charged ***** rupees extra on my two months bill on airtel international roaming, even when i have activated my plan of **** for * month on **th september, and recieved a conformation message that your * month is activated,they have...

Dec 18, 2020 by abdul danish

Bad Connection (Reliance Jio Digital Services Private Limited) ^Open

I bought a new jio SIM card * months ago and right from the very first day the network connection is like worst one I can only run what's app through such slow connection. I am a college student and due to such crappy network I am not able to a...

Dec 18, 2020 by Adhisha

Network related problem (Airtel ) ^Open

In our area (Manda Road Railway Station) network of airtel is very weak and I have complained so many time to the airtel customer care but they were not responding. ...

Dec 12, 2020 by RAJESH KUMAR

Tata Sky Cheating customer with inappropriate Offer during Recharge which they dont give (Tata Sky DTH service provider) ^Open

Tata Sky Cheating customer with inappropriate Offer during Recharge which they dont give. They offered *** Titan circle points during recharge of **** and more but after recharge no such mail with offer details were send . on request to tata sk...

Dec 09, 2020 by Ashish mishra

Recharged for 558 but they started 598 plan without my consent (Airtel India) ^Open

My airtel number is ********** My case is really different from the rest of complains. I recharged for ***,for * days it worked fine . I got * gb data. But after * days AIRTEL changed my plan to ₹*** which gives *.* data per day. Now I t...

Dec 04, 2020 by Amrinder Singh

Sim card issue (Airtel ) ^Open

I have tried to add my prepaid number to my existing postpaid. While doing that are facing an issue that time I have complaint to the Airtel executive which they have said me that I will be getting the solution within a day. It's been a month I...

Nov 26, 2020 by Vigneshwar Saravanan

Plan value more than real value of plan (Airtel ) ^Open

Airtel is charging me *** for a plan which is ***. I have two airtel numbers. Both were upgraded in September. But one number was upgraded to *** and another to ***. My frds nos who were on same ** plan also had plan upgraded to ***. I contacte...

Nov 20, 2020 by Neha

Fraud by Vi for NOT GIVING SERVICE as COMMITTED (Vodafone And Idea) ^Open

Vi Appellate Mobile Number : ********** Complaint against : Vi( Vodafone ) Complaint is reopened against the FRAUD offers and not giving committed service by Vi There has been a complaint with Vodafone for Not giving the benefit of ZEE*...

Nov 12, 2020 by Subhodeep Ganguly

Network Issue (Hafeezuddin Ahmed) ^Open

These days the Vodafone network is worst either there is network issue or internet slowness issue. I am using Vodafone service for almost ** years and gradually the impression I had has gone down. There's one meme I saw it says "I don't have to...

Nov 04, 2020 by Hafeezuddin Ahmed

Recharge is not reflecting in my account (Idea Cellular Limited ) ^Closed

I recharge for **rs on my phone(**********) on ** July ****. Still reduction from my account the balance is not reflected in my account. ...

Jul 29, 2020 by Shubham sawanliya

Misinformation (Idea Cellular) ^Closed

I recently recharge with *** rupees, and it's clearly stated **days validity.. when I recharged it says ** days validity ....

Jul 28, 2020 by Alemjungla

Main balance deduction (IDEA) ^Closed

I was charged Rs. */- for no reason. I am using Idea Sim card and since lockdown this is the third time they have deducted amount from my main balance. I have done a recharge of ₹***/- which says I have *** SMS free, but when I called they s...

Jul 27, 2020 by Bhavik

Fraud done at Airtel App (Airtel ) ^Closed

I tried to pay my electricity bill at airtel app, firstly it shows error then i tried again and in this regard i got a message from *** that your payment for Rs. **** is initiated towards purchase of your insurance policy with transaction ID **...

Jul 27, 2020 by Mukesh Khurana

Facing issues of network from airtel and Bad behaviour from the employees (Airtel ) ^Closed

I have been using Airtel for a long time, I am having problems with the network, I have complained many times, but they do nothing but recharge my work, which is of no use to the employees. Talking incorrectly. ...

Jul 26, 2020 by Pravar sharma

Excessive charging for International romaing pack wihthout consent (Airtel ) ^Closed

My work demands me to travel around the world, and hence i have taken two numbers, both from Airtel. I had paid an excess of close to **** INR before leaving from India and travelling to US on my official number. Airtel has charged an excess of...

Jul 26, 2020 by Ashwin Tharoor

Low speed of internet of Reliance jio (Reliance jio) ^Closed

Sir I am living in Vill Jajori of Morigaon dist. and i have been using Reliance jio network since last * years. The company promises to provide *G internet speed but unable since last * to * months. We have the right to get *G internet speed a...

Jul 26, 2020 by Sajidur Rahman

Call waiting not activated (Private ) ^Closed

My mobile is should not activated on call waiting. I was visit customer care in Nagercoil. Not respond my compliant. A persons have not have adequate idea. Customer care person said you go and return on next week, i contact nokia company then...

Jul 26, 2020 by T EDWINTHOMAS Edwin Thomas

Airtel BB bill issue (Airtel ) ^Closed

AIRTEL BB connection plan upgrade done through airtel app earlier was having ARP *** plan which i have taken **** november i upgrated my plan on **th june **** to ARP *** plan through airtel app for which Rs **** was adjusted against my earlier...

Jul 26, 2020 by deepak chawla

Adjustment charge (Vodafone Billing) ^Closed

I'm customer of Vodafone from very long time. Recently on February, I have been switch my sim to pospaid. my plan is for ***, and I took additional red on plan that is ***. So my total bill amout is ***.** including gst. But this month I have r...

Jul 22, 2020 by Rama walia

Slow Internet (Vodafone) ^Closed

Vodafone is not providing me with internet facilities after a recharge of ***. The network is very fragile and it is a simple waste of money.The company says to be *g but the net is not even *g....

Jul 22, 2020 by Kushagra Shahi

(Vodafone youbroadband) ^Closed

मैंने वोडाफोन यू ब्रॉडबैंड सर्विस एक्टिवेट करवाई हुई है। मेरा ६ महीने का प्लान एक्टिवेट है ज...

Jul 21, 2020 by Kanan

Low internet speed (Airtel ) ^Closed

I installed a broadband service(Landline no.***********)a week ago.my isp said if you recharge for * months you will get good internet speed but I'm getting no speed can't even browser properly.i called my isp first he said some maintenance wor...

Jul 21, 2020 by Sahil lodhi

Fraud Calls from my Airtel Mobile Number Security Breach (Airtel ) ^Closed

I have been a loyal customer of Airtel since more than a decade. I am facing a problem caused by Airtel. I will explain you the problem and hope an action will be taken on it. Problem Statement: I have received a bill for June **** month...

Jul 18, 2020 by Saumya

Airtel Xstream Fiber Digital Application No (Airtel ) ^Closed

I applied throuh Online web Portal of Airtel for Broadband connection on dated **th July **** and as per my chosen Plan I paid INR ****.** through online Internet Banking to Airtel only after successful uploading of the required Document (Aadh...

Jul 16, 2020 by VINOD KUMAR

I had ordered 3 hoddies but I didn t get my hoddies please complete my order and payment was already (Mm Activ Sci-Tech Communications Private Limited) ^Closed

Aman Singh ,SujiyA, uk ****** And I have order it on * July Mobile num- ********** There are three hoddies order num -#****,#****,#****...

Jul 16, 2020 by Aman Singh

Videocon in the name of SUSHEELA GANIGA registered mobile num (Videocon D2h Services ) ^Closed

i was having a issue with my connection * days back and raised a complaint in customer care today technician as Visited and rectified the issue, issue was with the Adapter and it as bean replaced and now to activate my services they are tell me...

Jul 16, 2020 by sachin

Very poor network (Vodafone) ^Closed

I am suffering network problem from long time and i have called them several times but issue is not resolved...i am unable to call anyone...bcs of poor network...and the voice is also not clear while calling...I have to do my online classes b...

Jul 16, 2020 by Hrshita gaur

Internet data balance (Airtel ) ^Closed

Internet data balance is not added though i recharged with ** rs for **GB data...

Jul 16, 2020 by Sushmitha

Net issue (Jio) ^Closed

I gave *** rupees to jio for calling and internet.but they are not able to provide good network. Everyday my * GB net wasted....

Jul 15, 2020 by Sagar Kumar modi