Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Refund (Airtel ) ^Open

I migrated my Airtel Postpaid services to Prepaid on *th July and recharged for ₹*** at store. Since then I am not able to use my services. I am only able to use data, not able to make or receive calls. The store and customer care won't help ...

Jul 10, 2020 by Tanya Gupta

Received wrong product (Suktams In) ^Open

Received wrong product and they don’t even have customer care number this is a fake website....

Jul 10, 2020 by Krushmi Madkaikar

Excess bill amount (Vodafone Idea) ^Open

This is to raise a concern which i am facing regarding the excess bill amount which is started showing on My Vodafone app off lately. Bill amount which is being generated on **th June was of Rs ***.** but on another screen outstanding amount ...

Jul 10, 2020 by Sachin Gupta

Vodafone Refund Issue (Vodafone) ^Open

Recharges done on *rd June ****. One *** rs recharge was successful. Two were not successful. Got one recharge amount of Rs ** credited back into bank account. But one is yet to be credited. Now more than ** days are almost over, Vodafone ...

Jul 10, 2020 by Saurabh Raheja

Non delivery of service after payment (Airtel ) ^Open

Airtel Agent claims to complete installation of broadband within * days of payment but it's the second time that same thing happened with me. He rarely picks my call, and if by chance he picks, promises to install broadband same day. Issue is...

Jul 09, 2020 by Atul Kumar Koshta

Poor network (Vodafone) ^Open

From last * weeks I can't access net properly due to very poor network in my locality ( Amherst Street, kolkata, West Bengal ). My son can't attend online classes, I can't connect Facebook, Zoom. I am facing a lot of problems regarding this poo...

Jul 09, 2020 by Pratap Sankar Pal

Airtel broken network (Airtel ) ^Open

I am using Airtel post paid service from * years. After feeling frustrated I decided to raise a complaint with Airtel in September ****. Response was "Signal is good in the reported area" without any survey. My frustration reached peaks and I s...

Jul 08, 2020 by venkatesh

I did not get sim from vodafone store (Vodafone Postpaid) ^Open

hi sir, i live in chandrapur district maharashtra state and i have vodafone postpaid sim. which is *G but i switched my phone from *G to *G and now i want to replace my sim in *G, but since long time vodafone mini store says they does not ha...

Jul 08, 2020 by shailesh rustum mule

Internet data shows consumed without usage (Airtel ) ^Open

Hi, I have not used internet on my number but still airtel says that internet consumption done. They give the time as **:**am in the morning it is done.I wont even wake at ** in the morning. When i call to customer support they kept on call ...

Jul 08, 2020 by Sai kumar

Poor internet speed (Jio) ^Open

I an tired of giving complaints to the JIO customer care for the poor internet speed they are providing to my area. Iam living in a Village named Baruva. I was shifted from Hyderabad to my hometown in January ****.When I was in Hyderabad I didn...

Jul 08, 2020 by Eswardev Anangi

Internet Service Not Working (Airtel ) ^Open

I am facing a severe issue of internet not working from last **days on my number **********. I have tried all the possible methods and procedures said by the airtel representatives,still my problem is not solved. I have to Fire a FIR against my...

Jul 07, 2020 by Milan Jedia

Vodafone deducted money without using internet or call (Vodafone Idea) ^Open

ON **th june my mother ecieved a msg from vodafone that rs ** been deducted from downloding CARBS game u have charged ** rs.when my mother called me and said she recieved this msg *st i said did u called any number or did open net , her answer ...

Jul 07, 2020 by ashish

Broadband connection not given inspite of paying whole amount (Airtel ) ^Open

Airtel broadband connection not given I have paid rs. **** for * months Airtel Fibrenet connection on **/**/**** but the connection has not given till now **/**/**** and the contact person has not picked the call even after these many days a...

Jul 07, 2020 by Akshay Balhara

No installation done inspite of paying full amount (Airtel ) ^Open

I have paid the whole amount (including * months advance rental) on *rd July ****. The representative told me that connection will be established within ** hours, and I got the same thing by text. Now on calling him today, ie * July ****, he i...

Jul 06, 2020 by Abhijit Ghosh

Internet not working on 2 postpaid connections since the SIM cards have been issued Already been 15 (Airtel ) ^Open

Hello, I have been using Airtel postpaid service from the past * years and was quite satisfied with the services too. Until recently I decide to upgrade my individual plan into a family plan. Which very unfortunately turned out to be my...

Jul 03, 2020 by Viral Sharma

No Voice can here after Covid19 Caller tune (Airtel ) ^Open

If I call to any number there is a Covid-** caller tune come after that Airtel's caller tune "Recharge from home to your family and friends with Airtel thanks app" was come after if the receiver receive the call, I and the person in call didn't...

Jul 03, 2020 by SHIVAKUMAR J R

My Recharge not done but amount deducted (Siti Cable Network) ^Open

My recharge not done but amount deducted my debit card ...

Jul 02, 2020 by Ranvir kumar

Call Drops While calling to Jio Numbers (Airtel ) ^Open

While calling from my Airtel number to any Jio numbers, Calls will not connected to Jio number immediately, even sometimes connected call drops at **th seconds after call received....

Jul 02, 2020 by SHIVAKUMAR J R

Airtel wrong promise (Airtel ) ^Open

I Booked Airtel Broad Band Connection On **th Mar ** And Airtel Team Provided The Connection On **th Mar ** In . My Connection Service ID : ************_tn And My Landline No : *********** On **th Mar Mr. Tamil Given The Connection For My Free ...

Jul 02, 2020 by Sunesh

Casback not received (Poojara Telecom Private Limited) ^Open

I was offered cashback of rs**** at the time of purchasing iphone xr but still not received after * months...

Jul 02, 2020 by Sagar harkhani

Fraud low network speed no connectivity and no proper respond form company (Airtel ) ^Closed

I have purchased airtel sim as I come to know that my area is in coverage with * towers according to airtel web site,But after using it it the net speed and connect speed /ping was not as it was promised, I have send email for solution but th...

Jun 22, 2020 by Gaurav tanwar

Postpaid plan change without notification (Airtel ) ^Closed

I am enrolled to Airtel postpaid with *** monthly rental plan. March month I am charged for a monthly ***+** GST rental. I raised a bill clarification request over thanks app Complaint # **-************* but no response at all, I sent an email ...

Jun 22, 2020 by RajGopal

Not yet get recharged (Airtel mobile recharge ) ^Closed

Amount of rs *** was deducted for my recharge pack of airtel in my app!i receieved the message that i would get recharge within * hours!till now i didnt get recharged!during this lockdown i am really exhausted to face this kinda problem!worst c...

Jun 22, 2020 by Vinodhini

Issue of using internet and calling (Airtel prepaid service haryana) ^Closed

I have already complaint more time in last * month regarding internet problem and calling issue. But no solution about this . I am already complaint at facebook page or gmail account . But no any response frome airtel company. I am facing that...

Jun 21, 2020 by Sumit

Recharge has not done but amount deducted from my account (Airtel ) ^Closed

Today i did my recharge from airtel app i got message that recharge has been initiated towards your airtel mobile number. Now * hours has passed but still my balance is *...

Jun 19, 2020 by Charnjit kaur

Made recharge but not reflecting (Airtel ) ^Closed

I have recharged on **********, but not reflecting...

Jun 18, 2020 by Nirbhay singh

Internet service issues (Airtel ) ^Closed

I am not getting *G internet in my area.I have online classes but I am not getting *G internet. I have recharged my Airtel prepaid sim but I am not getting the service for what I paid. In my area Airtel users are majority but we are not gettin...

Jun 18, 2020 by Jestin George

Airtel fixed line bill paid but payment not reflecting in App (Airtel ) ^Closed

I have made payments through the airtel app for my broadband but it does not reflect on the app. I have followed up multiple times through email but there is no resolution provided. They disconnected my services and I had to pay the amount aga...

Jun 18, 2020 by Shruti N

Network Issue (Idea Cellular Limited ) ^Closed

No network in my area. Pin:******. I have complained it many times. But they haven't resolved it. Each they tell different reasons and ask to try selecting network manually, which fails. Have started complaining for more than * months. ...

Jun 17, 2020 by Shiju K Babu

Fraud (Jio) ^Closed

One of the salesman of the jio made me false commitment while saling his plan . he comitted me with rs**** plan i got ***gb data everymonth till september but plan get expired just after a month . i am very disappointed with his deeds.and now h...

Jun 17, 2020 by Vaibhav Garg

Money deducted but recharge not done (Airtel ) ^Closed

I recharged my airtel number but only the money got deducted but recharge is not.done....

Jun 16, 2020 by Tanu Chaudhary

Dispute in my postpaid phone bill (Airtel ) ^Closed

I am enrolled to Airtel postpaid with *** monthly rental plan. This month I am charged for a monthly *** rental. I raised a bill clarification request over thanks app, I sent an email to *** for bill clarification and no one seems to have resol...

Jun 16, 2020 by Baghirathy Ramesh

Not Fixing the connection (Airlink Communication Pvt. Ltd.) ^Closed

Username: gajiparagd No connection since *th june **** Kindly do something or else refund my renew money back please m frustrated now ...

Jun 12, 2020 by Darshan Gajipara

Network tower not working properly (Airtel ) ^Closed

Airtel Network tower at my location was very well functioning few * months back but suddenly network started to go from our cell phones. After making numerous complaints to airtel costumer care services. I myself went to the tower and saw that ...

Jun 08, 2020 by Rishabh kushwaha

They have deducted my payment two times from my account (Airtel ) ^Closed

I recharged my net pack rs*** on first time of transaction their app hanged so I closed the app and reopened it and again I made a payment of rs*** which was successful but they deducted both payment from my account and. Trying to reach their c...

Jun 01, 2020 by Chetan Rathore

RECHARGE NOT DONE AMOUNT DEDUCTED FROM SAVING ACCOUNT (Airtel mobile recharge ) ^Closed

I HAVE RECHARGED MY AIRTEL PACKAGE WITH RS *** UNLIMITED PACK FOR ** DAYS .MY SAVING ACCOUNT DEBITED. HOWEVER RECHARGE NOT DONE. KINDLY RESOLVE MY ISSUES ASAP....

May 31, 2020 by BIRJU MADAN LAL PATHARIYA

AMT DEDUCTED BUT BIL LNOT DEPOSITT ED IN MY A CNOED (BSNL Broadband) ^Closed

TRANSACTION ID-********** , BBPS REF NO-AT********** BILLER NAME BSNLLLIND NAT** PAYMENTFOR RS****= WAS DONE FOR BILL OF A/CNO ********** -TELPHONE NO- ****-******* ON *TH MAY**** FROM MYAIRTALE PAYMENT BANK A/C NO-********** BUT NOT DEPOSITTE...

May 11, 2020 by RAMESH BABOO

Airtel broadband fruad (Airtel Broadband ) ^Closed

I applied for airtel broadband connection. One of the representative called me and checked for the availability and speed. She asked me to pay Rs.**** which I did. I paid it through airtel app only. payment txn id : ********* Airtel Xstream Fib...

Apr 30, 2020 by Sindhu

Vodafone services disabled (Vodafone India) ^Closed

Hello, I am writing on behalf of my wife here. she had been using vodafone services (bangalore) for past ** years. and recently we shifted to the UK for short term. Her vodafone services has been not functioning since last september ****, ...

Apr 20, 2020 by Shahnaz Chitroda

Fluctuating internet (Airtel ) ^Closed

As I'm facing this issue from Feb **** I have complaining continuously and they are like "wait for *days, **days'l" etc. And now is like almost ** months and the issue is not been solved The internet keeps on fluctuating from *g - E then agai...

Apr 20, 2020 by Kuldeep Pandey