Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

No network coverage no service (Airtel ) ^Open

I have raised network complaint on **th July as I'm getting no service at my home location. However, even after calling customer care multiple times haven't got any resolution. It's a corporate connection. Service Request/Reference No. *) **...

Aug 22, 2019 by Prashant Singh

Recharged money taken (Vodafone India) ^Open

Sub: Vodafone has taken money without my permission. Caller tune is automatically activated on **-**-****. On **-**-**** my outgoing service was deactivated then how they can take my ₹** without my permission and activate caller tune for ** d...

Aug 18, 2019 by Kathirvelu V

Cheated by airtel secure (Airtel ) ^Open

I got an Airtel secure handset protection since last year. I have raised claim as my iPhone * was damaged (**/**/****). I have uploaded all the necessary documents to their portal as per Airtel team’s advise. Finally, they have said, "your cl...

Aug 15, 2019 by Lakshmi Narayanan

Financial and mental hardship (Airtel ) ^Open

*. I had taken an international roaming pack for Rs **** for a duration of ** days for Europe for my Airtel Postpaid mobile connection from ** May to ** June ****. I got it activated at Airtel Store in Bakshi Nagar, Jammu. I paid Rs **** to ens...

Aug 08, 2019 by Ritunjay Bahuguna

Network issue for calling simultaneously 4G internet speed too (Airtel ) ^Open

I had to get recharged with ***+**=*** INR to receive fast internet *G speed but yet not speed improved whereas I have added on the pack is also recharged even Still doesn't affect, even I have complained in *** customer care service. He was be...

Aug 08, 2019 by ShivkantNamdev

Internet is not working (Airtel services) ^Open

From the last * years, I was using Vodafone. * months back I shifted to Bangalore. After seeing the worst network, airtel service providers suggested to switch in airtel from Vodafone. I ported my number into airtel. Now the service is too wors...

Aug 07, 2019 by Shikha Srivastava

Unable to provide a international roaming plan (Vodafone Idea) ^Open

As discussed over the phone please find attached the details for what is requested. Vodafone is unable to provide the same and I have raised complaints about the same. International roaming at INR ***/day in ** countries, where is the plan an...

Aug 07, 2019 by Abhishek Soni

Not able to use data on add on number (Airtel Bharti ) ^Open

Since the last * days, I am not able to access internet data on my addon number which is included in my plan. I have visited the company’s stores for more than *-* times but there is no solution for the same. Some of the store managers are so...

Aug 06, 2019 by Mihir Sheth

Call drop down problem (Vodafone India) ^Open

I am using Vodafone connection for the last * years. But for the last one and a half month, I have been facing call dropping problem many times. Because of call dropping problem, I lodged my complaint against Vodafone to national consumer helpl...

Aug 05, 2019 by Raman kumar

Not given promised services (Vodafone Idea) ^Open

I have purchased a plan from Vodafone idea of ₹*** on July * ****. At the time of purchase, they promised me to give *.* GB data and unlimited calls to all networks. The data problem starts the next day. I called their customer care number of...

Aug 01, 2019 by Abhijesh

Airtel postpaid bill dispute (Airtel ) ^Open

I have Airtel Mobile postpaid plan of ***. In the month of July ** went on an international trip to the USA. After coming back to my surprise my bill for the month of July came as *****+ Rs. My bill shows I have sent ** SMS to a particular numb...

Aug 01, 2019 by Sumeet Agarwal

Issue of over billing (Vodafone) ^Open

I was on an international roaming pack with * GB inbuilt data for * days and Rs */Mb after the inbuilt limit is exhausted. I fixed my mobile device data limit for making data to stop after *.* Gb data. I never ever reached * GB data, but Vodafo...

Jul 30, 2019 by Ankur Kohli

Connection disconnected without information (Airtel ) ^Open

My number being disconnected on **/**/** without information to me. The number being disconnected twice in the month of July'** (on **/**/** & **/**/**) all payment is done on time. I am really unhappy that even franchise is unable to help on a...

Jul 30, 2019 by Gaurav kumar

Amount not refunded (Airtel ) ^Open

One of my sim was ported from Airtel to Jio on ** July ****. I did a recharge of *** by paytm. Paytm also deduct the company when we register the mobile number. But when I register mobile number they search airtel and the recharge was on a proc...

Jul 28, 2019 by Shivani Bare

Internet has completely stopped working (Airtel ) ^Open

I had changed my prepaid number to postpaid number on ** Jul **. After the number was converted to a postpaid number (Airtel Family Plan) I added the numbers of my family including my parents. Since that day the internet has completely stoppe...

Jul 20, 2019 by Amit Mehta

Mobile/Telecom company fraud (Jio) ^Open

On *nd July ****, I have activated the one-month prepaid plan with Rs. *** on my Jio mobile no. Accordingly, I have to get the unlimited call and *.* GB internet per day, currently for calling there is no problem but I do not have internet acce...

Jul 18, 2019 by Narayan D Pachpute

Regarding connectivity problem (Airtel Bharti Company) ^Open

I believed that Airtel is the best network provider in India. So that's why I always thought to take airtel and since **** I am using airtel. But now I am using airtel the network is so bad that I am facing difficulties in having my online clas...

Jul 16, 2019 by Debashis Biswas

Fraud with me (Airtel ) ^Open

Mujko airtel company ki taraf se offer diya gya tha ***% cashback ka *** Rs. pe but mene customer executive se baat kari to sb executive alag alag baat bol rahe hai. I think mene ** June ko recharge kiya tha to mujko laga sayad aaj aajana chaiy...

Jul 15, 2019 by Manav rajput

Collecting extra money from me (Airtel ) ^Open

Actually, I did a recharge *** on the **th of June at nearly *:** pm. That transaction failed. I call the customer support and ask about that. He told me your recharge is failed. That failed amount will be refunded in your account within *-** d...

Jul 13, 2019 by Kumar KARIBANDI

Case filing against me (IDEA) ^Open

I am writing to complain about the poor customer service of IDEA cellular company. They disconnected my prepaid connection without any information and file case against me the reason is the late payment. Then I go to pay my bill on their outle...

Jul 12, 2019 by Sujith.s