How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
I was complaining from *-* years ago. I can't use the internet. They just sympathy me. Please do the needful....
Apr 19, 2019 by Aniket Mandal
I have airtel postpaid connection. I had ported this number from the idea as I thought that airtel services are better than other telecom companies. I also had an add on the mobile number which belongs to my wife. Due to some personal reasons...
Apr 19, 2019 by Pritum chand gupta
My monthly postpaid bill plan is Rs. **. But this month excess *** rupees charged from me without information....
Apr 19, 2019 by DEEPAK KUMAR
I am using airtel network above ** years and from the last * years, I am using postpaid. In my area the network is not proper and no proper usage. I have raised the complaint in **** but nowadays no one solves my compliant. So I asked my custom...
Apr 19, 2019 by Vignesh
My number was **********. It got damaged automatically. When I went to make a dummy of this number they said that it's registered now with another name. Although I bought this sim with my adharcard and voter id. When I talked to the customer ca...
Apr 18, 2019 by Pankaj rawat
I am an owner of Airtel number. I recharged my number with *** Rs on * April **** and got a balance of *** along with * GB data. As I got * GB data I started using my data and when it reached ** MB (as per my Airtel app) I stopped using my inte...
Apr 17, 2019 by Dharmendra kumar
I had been on a vacation to the Maldives and tried calling up on *** for international roaming pack activation before going on vacation. However, it was not getting connected (Call Failed). Hence, I have used my Airtel app -> Assistant service...
Apr 16, 2019 by Abhinay karthik
I currently have a *** per month Vodafone plan. I recently visited Srilanka from **th to **th March. An international roaming plan was activated on my number without my knowledge and my number was charged accordingly. Almost *** Rs of call serv...
Apr 15, 2019 by Salil
I live in the heart of Coimbatore in a prime area. Cellular network, however, is very poor inside our house and for the last * years, we have been complaining to Vodafone to our provider to rectify this. A lot of complaints were filed a few off...
Apr 15, 2019 by Swetha Sunderaraj
I am unable to get the required channels on Airtel DTH. I have made a complaint n number of times to call centre. They keep telling me to arrange a callback but nobody calls back. I call them regularly and every time they demand ** hours for th...
Apr 14, 2019 by Alex Joseph
Company name:- Idea Amount:- Rs. ***** Type:- Postpaid Connection Number:- ********** Alternate Number: ********** Registered Email Id: firstname.lastname@example.org Customer Care Complaint/SR No.:- C*-************ My Concern:- I am facin...
Apr 13, 2019 by ANIL MALIK
I am continuously receiving additional amounts in my Vodafone postpaid bill. These additional amounts are sometimes in the name of VAS, Sona Jeeto contest etc as quoted by Vodafone customer care. I am very confident that I have never subscribed...
Apr 12, 2019 by Shraddha Pandey
Vodafone company has filed a case of *** forgeries for non-payment of the bill case number DL***. I did not get any notice or any warning. Also during the conversation, I told them to collect the amount only which was fixed i.e. ***₹. On the ...
Apr 11, 2019 by Geetanjali
I was having a TataDocomo number, which has been known to all my friends and bank etc for more than a decade. As there was a connectivity problem, I requested for porting it to Airtel and they insisted that for a minimum * months, it has to be ...
Apr 10, 2019 by Aswani Kumar
I applied for converting BSNL Prepaid SIM ********** into Postpaid one on **th March **** through BSNL exchange of Phase *, Mohali, Punjab. I submitted the application form along with all the required documents as proof and Rs. *** as security ...
Apr 01, 2019 by Usman khursheed Khan
On ** December of ****, I have recharged my Vodafone Mobile no with **** for international roaming. All the things are gone right but on ** Dec when I reach to China there is no signal on my mobile. I tried all the settings. But no signal was s...
Feb 06, 2019 by Rajan jindal
I have recharged my airtel number ********** on online using MY airtel app. The same amount has been debited from my bank account.after that i received a message from your side like below (((''Your airtel mobile ********** online recharge t...
Oct 01, 2018 by Balasubramanian
I had applied for landline and wifi connection at the end of June from Airtel. The executive (Neeraj **********) had taken money from me for * months and committed that Landline instrument will be given to me along with connection next day. It ...
Jul 11, 2018 by Kapil Bhardwaj
My story here is just a glimpse of what happened to me when BSNL employee verbally abused (Mr Kamlesh Singh, Mr krishnandan). When Bsnl employee harassed me (Mr Kamlesh Singh, Mr krishnandan). I applied for BSNL Broadband Connection on **th ...
Jun 10, 2018 by Shashi Bhushan
Received a call from BSNL But disconnected after realising that it was an advertisement call Immediatly got a message that ** rupees deducted for some yari dosti service On calling customer care first a lady executive said that money cannot...
Jun 09, 2018 by MOHAMMAD SAJID SIDDIQUI
How to file a complaint against Company?