Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Refund not received (Jio) ^Open

Jio recharge has been completed by mistakely due to down server problem and not seen recharge so i done double recharge .so please refund my *** ammount in my wallet transaction order id ***********...

Jan 30, 2020 by Balvant patankar

Service deficiency issue (Vodafone Idea) ^Open

...

Jan 28, 2020 by Ashutosh menghani

Inadequate no network (Vodafone Idea Limited) ^Open

No network no internet every time not reachable out going call barred due to non payment no service since 2016...

Jan 24, 2020 by Satwik Bose

No network no internet (Vodafone Idea Limited) ^Open

No displayed network *: ** am to * or * or *: ** PM every day not reachable to others all time only ** mnt called last month ** called were incomplete due to sound clarity no internet barred out going facilities due to non payments last co...

Jan 18, 2020 by Satwik Bose

Network service (Vodafone kolkata) ^Open

No network due to inadequate network nor even uses of internet not reachable to others continuously improper network complaint *** times, for bad & improper network, no one taken care, nor any one asked or tried to solve out, making money...

Jan 17, 2020 by Satwik Bose

Recharge is not done through paytm upi (Paytm and jio infocom) ^Open

I did recharge on **jan **** through paytm upi. Transaction is successful amount is deducted but no recharge is occurred. On contacting paytm they say that as transaction is successful so cantact tha jio. While jio people r saying that no money...

Jan 16, 2020 by Alok Gangwar

Jio Digital TV and Fibernet an unpardonable fraud on customers (jio fiber net (RELIANCE)) ^Open

I had the most horrible experience with Jio Digital TV and Fibernet. One of JIO’s representatives was interacting with me for Jio home connection. He said that all news and regional channels except Sun network ( supposed to be added in a week...

Jan 13, 2020 by A. Sekar

Facing emergency calls only network issue (Jio Telecom) ^Open

Im facing emergency calls only network issue in indoor problem location is shanthinagar *th cross,beside uday motor services,hassan...

Jan 04, 2020 by Yogananda

Poor network coverage and very slow data speed issue (Jio Telecom) ^Open

Im facing very poor network issue and very slow data speed issue in all time after *pm he completly stopped working .. im already raise the compliant in pg portal there is no resolution provided ...

Jan 01, 2020 by Yogananda

Not refund (Videocon D2h Services ) ^Open

I Purchase Videocon D*h set up box online from d*h.com. i paid **** rupees for setupbox and one month gold telugu pack . on **-**-****. they can't install setup box . I call to Customer care to install setupbox they said waith * hours everyday...

Dec 20, 2019 by Srinivas

Poor Network Across The City (Airtel ) ^Open

Airtel is not interested to improve network in Mahad-Raigad Pin-****** Very Poor Network Signal only one bar is shown over *G across mahad city and internet speed is horrible than they advertised The Main problem is mahad city is taluka place...

Dec 04, 2019 by Swapnil Sheth

Recharge fraud by Airtel (Airtel ) ^Open

I had recharged with rs **** in September **** and again on *nd December after the Airtel app showed a block mentioning to recharge in advance and it was marked exclusive. It was next day that prices were about to hike. After recharge, I found ...

Dec 03, 2019 by Raviraj Parab

LOSS OF HD SET OF BOX DISCONNECTION REQUEST (Airtel DTH) ^Open

I have updated my dth box to HD set box on july and it was damaged on sep **th ****, and i have registered complaint on **th sep **** and their technician reached us and collect our box on **th nov ****. ( untill today my HD box not reached hom...

Dec 03, 2019 by Surendiran Mohan

Not able to get refund of wrong recharge (Jio prepaid) ^Open

I did recharge by mistake others number instated of me.. Company name is Relience Jio. Payment did via Amazon. On *nd December **** i did recharge on another number instated of my amount ****. First i contact Amazon they said contact the servi...

Dec 02, 2019 by Suleman Gora

Airtel Mobile Network (Airtel ) ^Open

Sir, I am Rahul Dubey From Mhow i have * no. Airtel Mobile Co, i have Problem in network i had register complaints in Customer care Complaints no. : *********** date **-sep-**** but still no action on this Please solved it . Thanks Rahul ...

Dec 02, 2019 by Rahul Dubey

Loss of 600 Rs (Vodafone Idea Limited) ^Open

Hi, This is Pragati Gupta filing complain against Vodafone. I have been using vodafone postpaid number ********** since * years. In Oct month i made Advance payment of ***rs. The amount *** rs was paid from different different merchant. *** rs ...

Nov 27, 2019 by Pragati Gupta

Refund and Theft of Fiber Cable (Kappa Internet Services Private Limited) ^Open

- Refund not initiated in more than ** days. - The technician stole fiber optic wire that I paid for. - More than * months I am following up, no action by the company. - Failing on commitments made on emails. ...

Nov 25, 2019 by Vivek Kumar Gamnani

Slow Internet connection (Jio communication) ^Open

Sir/Ma'am main jio ka customer hun *.* saal se purana lagbhag aur mujhe hamesha slow internet speed aur poor call quality ka issue rehta infact ghar me jitne bhi number hain sab par same issue rehta hai jio se bahut baar complaint kia jisper ji...

Nov 25, 2019 by Mohd Zubair

Recharge done on a Deactivated Number (Airtel ) ^Open

I had accidentally made a recharge of Rs *** on a deactivated number. Now that I ask for the refund or transfer for the amount, I am told that nothing can be done. How can a company charge for recharging a deactivated number. Its like charging...

Nov 22, 2019 by Ankit Gupta

Transparent Extortion by Airtel (Airtel ) ^Open

I had visited Europe in September and had taken the Airtel Global plan for Rs. ****/- approx. During my visit, Airtel automatically hiked the amount by Rs. ****/- which was unethical but I let that pass. Upon my return, I paid the full charges ...

Nov 20, 2019 by Arya Kumar Bhattacharya