Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Refund not recieved Airtel broadband (Airtel Broadband ) ^Open

Hello, I have booked for a Airtel broadband connection online and **th March got a call from airtel office (jenifer) asking for all necessory documents, I have sent all needed docs on what's app and opted for *months plan. Paid ****/- on **t...

Apr 03, 2020 by Giri Prasad

SMS Fresh Company Not Given Services (SMSFRESH) ^Open

Hi All, I bought sms package from sms fresh company, while I am discussing on phone they were so gentle after I paid money response was different, I asked for api before paying money, after I paid they are requesting for extra five thousand for...

Apr 02, 2020 by Vatsal Bhimani

Internet has not been started yet inspite of making payments (Hathway broadband) ^Open

I have made a payment of **** INR and it has been more than ** hours I have not got any confirmation and the connection has not been started yet. The service provider has only set up the router and left. Also, he is not answering the calls. Hi...

Apr 02, 2020 by Ritu Navle

Poor service (Tikona) ^Open

Applied for New connection on **.**,** for **mps plan, as discussed with sales person done online payment for quick processed. At the end of the day informed me they don't have stock, hence I asked to cancel my request and refund my money, as p...

Mar 21, 2020 by Santosh prabhakar gawde

Not providing services after taking payment (Newnet Internet Connection) ^Open

Hi I live in Balewadi Pune Maharashtra. The internet service provider Newnet here is cheating everyone. They take money but don't provide services. Either it's very slow or not working at all. I took the service on *th February ****. But ha...

Mar 17, 2020 by MAMATA THAKUR

Service not provided Mental torture No proper response from JIO (JIO FIBRE) ^Open

Hi Team, I was having problem with my existing hathway cable connection and then suddenly met your JIO representative - Satish (**********) . He totally convinced me that they provide **hr service and there will be no issues . I only later rea...

Mar 15, 2020 by Jude Rajesh Natarajan

InternetService not upto the mark (Act beam) ^Open

Daily my internet connection is disconnecting. Iam paying the bill on time. Its cost around ***.*/ month. Since last six months iam complainting about my disconnection but the sametime they are fixing the problem. In a month iam getting * to * ...

Mar 13, 2020 by Imtiaz hussain Mohammed

Payment made but not acknowledged (Hathway Broadband Internet) ^Open

I am regular subscriber of Hathway Broadband internet. I usually renew my account for the entire year every year. Recently my account was due for renewal on March *th, ****. I renewed my account on March **th by making an online payment of INR ...

Mar 09, 2020 by Krishnakant Purohit

Worst service (Hathaway Broadband) ^Open

I renewed my Hathaway broadband connection by paying ****. But still after ** days no action has been taken to install. And plan already started from the day of payment without any internet service. Also they said they would provide *** Mbps ...

Mar 07, 2020 by Rajiv Kumar

Excess payment made no refund (Jio) ^Open

Hi, I have made excess payment for my postpaid jio number by mistake. The amount paid is ****. The bill amount is very less per month, around Rs **. This amount cannot be utilized for any other recharge, etc also. Hence, it is a total wastage ...

Mar 05, 2020 by Isha Wani

ISP is throttling my connection (Joister Connect) ^Open

I bought a *** Mbps connection from Joister and it hardly works now. I don't even get * Mbps speed. When asked, the customer support say that they'll send a person to fix the issue but no one ever comes. I asked them to cancel my subscription a...

Mar 03, 2020 by Punit Naik

Refund not initiated (Dish TV) ^Open

Regret to inform that even after so many written & verbal complaints,over the past five years I have been trying to get my refund back of DTH set top box. This is because I even paid extra for the replacement of set top box as I had been assure...

Mar 03, 2020 by Amit Puri

False commitment and harassment (Airtel ) ^Open

I am using Airtel for last may be ** years or so. I had lodged multiple complaints in the past regarding the network issue but it was never resolved. They have also changed my postpaid plan to a higher plan without informing me. Considering all...

Feb 24, 2020 by Manabika Das

Amazon (Amazon India) ^Open

I had ordered for a new phone and along with replacement of my old phone. I by mistake left sim in old phone, realising that called Amazon within * mins of delivery. Amazon replied they have no details of the agent who took my phone. I ha...

Feb 16, 2020 by ADITYA ANNAPRAGADA

2 months extra validity not given (Videocon D2h) ^Open

I went to my uncle home for pongal holidays leave. I arranged TV and videocond*h setup. I called videocon d*h customer on ** JAN **** and asked for any offer is available for my UNCLE's d*h account. I was told that if I recharged for **** rupee...

Feb 09, 2020 by Balasankaravadivel

Shifting not happening even after 8 working days (Hathway Hyderabad) ^Open

I made a service request for shifting my connection and they said it will take *-* working days but it's been * working days still no progress not even a single call from technical support. I am calling their customer care from past * days and ...

Feb 08, 2020 by Surendra Battula

Airtel running scam of hotspot (Airtel ) ^Open

Airtel is running scam wherein existing postapid customers are denied purchase of new hotspot devices... The literature earlier or today doesnt mention anything of that sort. Why does existing postpaid billing customers compelled to buy a ne...

Feb 08, 2020 by Rachit seth

Airtel discontinued Netflix forsaken the customers (Airtel dth tv) ^Open

I was using postpaid plan for Rs *** and got attracted and decided to upgrade plan to Rs *** to grab the deal of NETFLIX. I was busy for *-*months so I did not claim the Netflix deal. Now if I wanted to claim in January ****, customer cannot be...

Feb 06, 2020 by Manpreet K

Sim not working (Airtel Bharti Company) ^Open

I am using airtel no which are registered with my mother's name. *th February, **** suddenly my phone shows emergency network, I thought that may be it's network problem but after ** hours when I visit to near by airtel office, they told me th...

Feb 06, 2020 by Prasun Debnath

Airtel recharge amount not credited (Airtel ) ^Open

Hi Team, On *nd of December ****, i have recharged my brother's Airtel number ********** with rs. ****/-. The recharge was not successful. Contacting the customer care services also resulted in vain. Kindly help to resolve this issue and he...

Feb 05, 2020 by Vanitha