Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
![telecom complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Multiple money debited from account not refunded (Jio Fiber) Open
The transaction is simple, I paid Jio extra than needed, Jio bank account is credited with that, I am asking a refund for that.. I gave all bank details including Jio bank transaction IDs details. If you need more clarity call me @ *********...
Feb 17, 2021 by Natarajan S
Unable use internet (Airtel ) Open
Airtel provides a pathetic *G internet service even though network signals are too strong in my current location. Their own airtel thanks app suffers to open when I tried to lodge a complaint aganist this issue. Some how I managed to raise this...
Feb 16, 2021 by AKARSH S G
Claim for my losses (Vodafone And Idea) Open
I live in chandigarh,I had port my vodafone number into Jio due to some issues by paying all the bills against my number.I have been using the number for last * months approx.now suddenly few messages appears that I have some pending amount of ...
Feb 16, 2021 by Archana Kumari
Issue with Airtel Bill (Airtel ) Open
Activated international roaming pack on **th December. Customer care executive confirmed that the pack was activated before leaving India. After reaching international borders started receiving sms that roaming pack was not active. Called Custo...
Feb 15, 2021 by Devendiran K
Refund (Vodafone Idea now VI) Open
Refund promised on * December **** by vodafone retention team member Monisha. The deal was that if the download speed not around * Mbps, they said they would refund. Even today they maintain that site is running with maximum capacity and all. T...
Feb 13, 2021 by Suresh Kumar
CUG Plan Changed and Deactivation not done (Vodafone Idea now VI) Open
Dear Sir, I had idea * Numbers under CUG plan numbers given below ********** ********** ********** But from July-** , Aug-**, Sep-** I gotbill around Rs.*,***/- for all * months . From customer care they used to call and ask to pay the...
Feb 11, 2021 by P V Krishnasumanth
INTERNET NOT WORKING WITH LAST MONTH AND NOT PROVIDE PROPER SERVICE ALSO (Vodaphone Idea ) Open
I have send so many times complain and Request mail to company from January **** but from that mail every time company employees told they have to work on it and raised complain to TECH. TEAM FOR SOLUTION. But after * days not a singal soluti...
Feb 11, 2021 by SUNIL KANAIYALAL DADLANI
Since last one month mentally torching and not a single employee give me proper solution and not pro (Vodaphone Idea ) Open
I was raised complain by mail since last one month again and again but till date not a singal solution for me given by company. My complains for INTERNET not working properly, solution Tat , last month bill refund for not provide proper s...
Feb 10, 2021 by SUNIL KANAIYALAL DADLANI
A VICTIM OF BHARAT SANCHAR NIGAM LIMITED (BHARAT SANCHAT NIGAM LIMITED) Open
I have disconnected my BSNL internet connection on **th January **** as BSNL is unable to offer me the promised speed and service from the last * months. I experienced frequent internet connectivity issues with latency ranging from ***-*** whic...
Feb 09, 2021 by RITURAJ BORAH
Pole bending at residence can fall and harm anytime (Airtel ) Open
Dear Sir/Mam, This is to inform you that I am residing in the below mentioned address.This is to bring your kind notice and information that front of our house there is an airtel pole which is bending and unsafe, this can fall anytime and ...
Feb 07, 2021 by Murtaza Faizi
NONACTIVATION OF JIO CONNECTION No (RELIANCE JIO CO PVT LTD ) Open
To MR.Mukesh Ambani Chairman, Reliance JIO Pvt Ltd. Mumbai Dear MukashAmbaniji, Myself ,Sakti Kumar Banerjee, Kolkata, a retired senior citizen ** years old (former Chairman NALCO),profile attached,would like to bring to your kind noti...
Jan 25, 2021 by Sakti Kumar Banerjee
Network issue and Internet problems (Airtel ) Open
I had submitted issues regarding my network and internet connection against Airtel on the Airtel thanks app on ** Jan **** , my complaint no. being #CLCCV*DEL************** which Airtel replied back by saying that the issue will be resolved in ...
Jan 19, 2021 by Avinash chaudhary
Airtel My Wifi speed just hovers around 1 mbps whereas they promised me (Airtel ) Open
I brought a new Airtel Wifi dongle to work from Kollam, Kerala on Jan *th from an Airtel store in Kadappakada Kollam. Airtel sales representative suggested that I will get upward **mbps, or atleast ** mbps. I requested for a prepaid connection,...
Jan 15, 2021 by Balu Mohan
Deactivated my sim service twice without any intimation notice (Bharti Airtel Limited) Open
Respected sir, My phone number ********** was deactivated by Airtel company on ** Dec and **th Dec **** without any notice/intimation to me . And I asked company representatives several times, they didn't give me any positive response. I have...
Jan 11, 2021 by GANESH KIRAN KEKANE
Refund of amount for unused service no response from tikona (Tikona Broadband) Open
I have Tikona connection with user id – **********. I have made payment of Rs.****/- for * months for *th May’** to *th Aug’** – ****. My internet was not working from **st May’**. I called Tikona several times, raised complaints on M...
Jan 09, 2021 by Priteshmane
Refund is not received (Airtel ) Open
For a cancelled broadband connection in Nov ****, Airtel was supposed to send a refund via check by Dec **** which is not received yet. SR-*********...
Jan 06, 2021 by Garv Parmar
Network coverage issue (Vodafone Idea now VI) Open
I have complained to Vodafone Idea many times that network coverage is happening in my area, *G is not coming and call drop is happening too. It has been * year but I have not resolved my complaint....
Jan 06, 2021 by Dinesh Bairagi
Airtel Not refunding money paid for broadband service (Airtel ) Open
Regarding new XtReam Fiber Connection I have paid the Airtel Sales Agent (Kranthi) on **th November, ****. He delayed the activation of the connection until *st Dec and when i raised the complaint he falsely said i have requested for a new loca...
Jan 04, 2021 by NIKHIL GUPTA
Refund amount not settled even after multiple follow ups (Airtel ) Open
Even after multiple follow up calls/emails/twitter dm's , Airtel guys keeps on delaying the settlement which is the refund from an advance rental broadband plan. It's been *-* months. Now i want to penalise Airtel....
Jan 04, 2021 by Akhilesh
Vodafone Service issue (Vodafone Idea Limited) Open
I have recharged my prepaid Vodafone no (**********) for an amount of Rs ***/- approximately. So from the recharge date onwards I am unable to send the outgoing messages and due to this I am unable to do my transactions with my mobile payments ...
Dec 30, 2020 by Reddy Srinivasa Chakravarthy
Internet service is not getting active (Vodafone) Closed
I recharged for double data of rs. ***/- on **/*/**** at **.** hrs. But after doing all the manual configuration in my phone still can't use the internet. I was having trouble with jio network so thought to try Vodafone net but it's ultimate fr...
Mar 15, 2020 by Renuka Thampi
Paid money for a new connection but they say payment not dome (Hathway broadband) Closed
I applied for a new account online and received call from Hathway the next day. She asked for documents and asked me to send them through whatsapp which i did. Then she sent me a payment link on *th march **** which i paid. And now even on t...
Mar 14, 2020 by Sri kruthi
Harassment over call (Hathway boradband) Closed
They keep on calling every day after i have unsubscribed from their services. It's been months still they call every day about re subscribing....
Mar 11, 2020 by Siddhant jain
Cabal operator charges (Abpl Cable Tv Operator) Closed
My cabal was fine and all the channels that I purchased were working. But a week before I bought Sony sports channels for which I was told that **rs will be charged extra and I agreed that. From that day I got my sport's channel but the opera...
Mar 11, 2020 by Harish bhandari
Recharge prepaid (Vodafone) Closed
********** recharge for *** Rs not done Through online pl refund my amount ...
Mar 10, 2020 by Amrik singh
No connectivity since 8 days created over 10 tickets no resolution customer care executives only (Excitel Broadband Private Limited) Closed
My user id vaibhav*** with Excitel. In December ****, I had got almost ** days no/very bad service. I had been demanding grace days from company however the company did not reply to any of my complaints. So mentally frustrated I did not recharg...
Mar 07, 2020 by Vaibhav Garg
BSNL unauthorisedly stopped SMS and Call benefits within around 90 days for plan (OFFICE OF THE PRINCIPAL GENERAL MANAGER BSNL Thrissur) Closed
Had recharged PV_*** on ** or **-Dec-**** based on which validity got extended till **-Dec-**** . with the above said benefits of which *** minutes of call would be provided along with *** sms/per day..Recently we are able to find out that plan...
Mar 02, 2020 by Deepak George
Security deposit not refunded (Spectranet) Closed
Spectranet has not refunded our security deposit after disconnection even after multiple reminders....
Mar 01, 2020 by Vidhi Mishra
Connection not activated after installation (Hathway Brodband Internet) Closed
Its been a days i have paid money for new brodband connection.the installation is done but they have not activated the connection.i am not getting any help or from support no response from nodel office nd the sales guy nd installation guy block...
Feb 07, 2020 by Suraj prakash yadav
Revcieving span calls every day between 9 and 9 (Jio Company) Closed
From the last ** to ** days, I am receiving a call every day two calls between *:** am and *:** am from random number, when I am receiving a call, it cuts automatically or there is no voice from their side. I am trying to STOP it by unsubscribe...
Feb 05, 2020 by Haresh Vidja
Promise not fulfilled (Airtel Bharti ) Closed
As promised by airtel they will provide extra *g data with ***rs recharge on mi note * phone . I have *.* GB data , my *.* GB data is used and they send me a message that you have used ***% of data and my data speed is reduced . ...
Jan 29, 2020 by Amit
Sim card replacment airtel (Airtel ) Closed
Hey respecteble sir i was using my mobile no. for last ** years and it is from my elder brother s proof on *rd december **** my sim id closed ,y brother was go to airtel office they told that this sim is not on your proof and hares us my s...
Jan 08, 2020 by Sikander kumar
I have recharged by jio number my amount has been deducted but my phone is not recharged kindly rev (Jio prepaid) Closed
Thx for INB txn of Rs.*** frm A/c X**** to Inditab Es... Ref#IGAHUSIJK* on **Jan**. If not done,fwd this SMS to ********** to block INB or call **********...
Jan 06, 2020 by Abhinav
Cannot cancel an extra plan (Bharti Airtel) Closed
We recharged my Dad's prepaid number twice by mistake. First a recharge of *** was done and without being aware of this transaction, my sister made a second recharge of ***(** days). When I ask Airtel India to cancel one of plans to avoid loss ...
Jan 03, 2020 by Mathew
Airtel postpaid (Airtel ) Closed
I have a airtel number which is running under family plan,last month without my permission they raise a bill of Rs **** incl roaming charges,since then i requesting to port my number they refuse and also network is very poor. Very disappointing...
Jan 03, 2020 by Mani
Slow internet speed (Airtel ) Closed
Slow internet speed in our area, minimum *.** kb/s to maximum *** kb/s please solve this problem...
Jan 02, 2020 by Rupesh sommanek
Special offer duration reduced (BSNL) Closed
On ** october **** i inquired to BSNL customer care about special recharge plans. Upon which i was provided with details of Rupees ***/- recharge. In which i get *** minutes talktime per day for *** days and *GB data per day for *** days and *...
Jan 01, 2020 by Mohammed Javeed
Refund not issued for failed recharge (Bharati Airtel) Closed
I've made a recharge on ** november...the amount has been deducted but the recharge got failed,and i didn't received refund i've tried reaching them till ** dec...for the same but now too there saying to wait for some more time...
Dec 17, 2019 by Savana Aakash
Wrong information by customer care (Airtel ) Closed
Today i called airtel to know that if i recharge today then this plan will activate from today or after the end of my current plan. She said the plan will activate after the expiry of current plan. After than i recharge d with Rs. *** and this ...
Dec 02, 2019 by Vipin
Network issue in my area (Airtel ) Closed
I have an airtel number **********.I am experiencing weak *G network in my area i.e in kalindipuram Allahabad since august ****.I have complained many times but no action has been taken till date. Please resolve this issue asap....
Dec 01, 2019 by Mohit kumar singh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's