Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Fraud by the company (Airtel ) ^Open

I took an international roaming pack from Airtel for the amount of **** Rs for Russia. When I reached their service were not working. Neither I contact someone nor anyone contacts me. I was totally lost without phone and internet in another cou...

Apr 26, 2019 by GAURAV KRISHNA

Facing internet issues (Airtel Bharti ) ^Open

I am having a *g internet connection and the network was slow. I raised a complaint week back and airtel team just tell they will resolve it but it didn't happen. They just called and says our network team is checking and yesterday they said to...

Apr 26, 2019 by Ashwin Kumar

ISD pack not activated after successful payment (Reliance jio) ^Open

ISD pack *** not yet activated which was recharged on **/*/** as I was about to make an important call. Several complaints were made to customer care. They can't resolve the issue. I even requested to talk to their supervisor but when they tran...

Apr 25, 2019 by Salam Rojit

Sim safety issues (Vodafone India) ^Open

On **th and **th, March within * to * hours of duration international call has been done to France which I have not called. My number is ** years old number and I have never called to this country as I have my official number and I do from that...

Apr 22, 2019 by Harneet

False balance deduction and refund rejected (Vodafone Idea) ^Open

Rs.*** was deducted twice from the main balance, first on **th April and second on **th April although unlimited calling and data pack was active with almost *.** GB unutilized data balance. On raising a complaint with the customer we were told...

Apr 22, 2019 by Brindaban Saha

Overcharged postpaid bill (Airtel Communication) ^Open

This mail is regarding my postpaid bill. I visited the US last month. This month when I checked my postpaid bill it was *****. When I called customer care they told me that the international roaming pack was active and I was being charged *** r...

Apr 21, 2019 by Sadhvika Ramji

Overcharged bill provided (Airtel ) ^Open

I am airtel postpaid customer. I wanted to highlight this concern that how Airtel is doing with their customer by sending some data to airtelgprs.com in *** GB of packets in every half an hour when the user is not in the country for charging th...

Apr 21, 2019 by Himanshu

Wrong billing in postpaid (Airtel ) ^Open

I had been on a family trip to Bhutan from **th to **st Mar**. When I entered Bhutan on **th Mar**, I had deactivated my airtel sim and instead got a Bhutan local sim card for the trip. During return on **st Mar** when I reached the Indian bo...

Apr 20, 2019 by Kaustav Basak

Problem in network (Airtel ) ^Open

I was complaining from *-* years ago. I can't use the internet. They just sympathy me. Please do the needful....

Apr 19, 2019 by Aniket Mandal

Number unregistered from the network (Airtel ) ^Open

I have airtel postpaid connection. I had ported this number from the idea as I thought that airtel services are better than other telecom companies. I also had an add on the mobile number which belongs to my wife. Due to some personal reasons...

Apr 19, 2019 by Pritum chand gupta

Excess bill demand (Airtel Bharti Company) ^Open

My monthly postpaid bill plan is Rs. **. But this month excess *** rupees charged from me without information....

Apr 19, 2019 by DEEPAK KUMAR

Problem in network (Airtel Postpaid) ^Open

I am using airtel network above ** years and from the last * years, I am using postpaid. In my area the network is not proper and no proper usage. I have raised the complaint in **** but nowadays no one solves my compliant. So I asked my custom...

Apr 19, 2019 by Vignesh

Not allotting my number (Airtel ) ^Open

My number was **********. It got damaged automatically. When I went to make a dummy of this number they said that it's registered now with another name. Although I bought this sim with my adharcard and voter id. When I talked to the customer ca...

Apr 18, 2019 by Pankaj rawat

Unusual balance deduction (Airtel ) ^Open

I am an owner of Airtel number. I recharged my number with *** Rs on * April **** and got a balance of *** along with * GB data. As I got * GB data I started using my data and when it reached ** MB (as per my Airtel app) I stopped using my inte...

Apr 17, 2019 by Dharmendra kumar

Regarding wrong international roaming charges (Airtel ) ^Open

I had been on a vacation to the Maldives and tried calling up on *** for international roaming pack activation before going on vacation. However, it was not getting connected (Call Failed). Hence, I have used my Airtel app -> Assistant service...

Apr 16, 2019 by Abhinay karthik

Incorrect international charges (Vodafone) ^Open

I currently have a *** per month Vodafone plan. I recently visited Srilanka from **th to **th March. An international roaming plan was activated on my number without my knowledge and my number was charged accordingly. Almost *** Rs of call serv...

Apr 15, 2019 by Salil

Blocked my customer care access for a month (Vodafone) ^Open

I live in the heart of Coimbatore in a prime area. Cellular network, however, is very poor inside our house and for the last * years, we have been complaining to Vodafone to our provider to rectify this. A lot of complaints were filed a few off...

Apr 15, 2019 by Swetha Sunderaraj

Issue unresolved for over a month (Bharti Airtel) ^Open

I am unable to get the required channels on Airtel DTH. I have made a complaint n number of times to call centre. They keep telling me to arrange a callback but nobody calls back. I call them regularly and every time they demand ** hours for th...

Apr 14, 2019 by Alex Joseph

Advance payment check not received (Idea Cellular Limited ) ^Open

Company name:- Idea Amount:- Rs. ***** Type:- Postpaid Connection Number:- ********** Alternate Number: ********** Registered Email Id: anilmalik****@gmail.com Customer Care Complaint/SR No.:- C*-************ My Concern:- I am facin...

Apr 13, 2019 by ANIL MALIK

Irrelevant amount added in monthly postpaid mobile bill ( Vodafone) ^Open

I am continuously receiving additional amounts in my Vodafone postpaid bill. These additional amounts are sometimes in the name of VAS, Sona Jeeto contest etc as quoted by Vodafone customer care. I am very confident that I have never subscribed...

Apr 12, 2019 by Shraddha Pandey