Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Airtel broadband fiber complain gave false commitment (Airtel Broadband ) Open
I would like to share my grievance pertaining to Airtel company. I approached Airtel for broadband fiber connection which included DTH and mobile postpaid connection (**** plan). The agents came and collected my documents on **th March. He prom...
Mar 20, 2021 by Ankit Kumar Gupta
Family plan added (Vodafone Idea) Open
My number ********** has been lost * month ago. This number is added in family plan .. I contact customers care and VI store many times But there is no solution done by anyone.. Now I'm frustrated with service and going to file FIR again...
Mar 18, 2021 by INDERJEET
Wrongly charged due to Store Executives mistake (Vodafone) Open
Recently in the month of January ****, I received my bill and I was surprised to see that the bill was Rs ****.**, and my usual bill is around Rs ***. I went and checked with the store and I was told that I used the Internet that is the reason...
Mar 17, 2021 by Reetha Kutty
Distress and Inconvenience due to poor service (Vodafone) Open
I have a postpaid mobile phone service with Vodafone. The Missed Call Alert (MCA) also known as Missed Call Information (MCI) service has not been working for several months. Due to Covid situation I am working from home, and I might have misse...
Mar 17, 2021 by Feroz Haider
SIM is blocked despite heavy recharge (Bharti Airtel Limited) Open
My Airtel Prepaid number was in International Roaming since past one year, but on **th Feb ****, the network services were suddenly stopped by deactivating the ICC-ID of sim card because of which I am not able to use the number in IR within Aus...
Mar 16, 2021 by Prabhjot singh
Fraud by Vodafone (Vodafone Idea now VI) Open
This is frustrating to see vodafone cheating again and again. I got a call from ashutosh mishra on ** February ****. I clearly told him that i need to get my *** pack which offers * gb data daily with unlimited call for ** days. But see the att...
Mar 15, 2021 by Suresh Kumar
Call Drop Issue (Vodafone company) Open
I complained almost **th March days back about one of my contact number calls getting droped i was informed solution will be found on **th, and i got message on **th starting issues resolved if not send complaint # when i did they are requestin...
Mar 15, 2021 by Prabha Robert
Double boardband connection post relocation (Airtel ) Open
I applied for a shift in broadband connect from Madurai, TN to Chennai, TN as on first week of December ****. For * weeks the shift didn't happen. After lot of customer call requests also nothing helped. So I went to a near by airtel office and...
Mar 11, 2021 by Sathya
No internet connection (Act Fibernet) Open
I have raised a shifting request on *th feb. Till date there is on resolution from ACT team. I have made atleast ** phone calls. Daily one or the other reason is given....
Feb 17, 2021 by Aditya Kona
Multiple money debited from account not refunded (Jio Fiber) Open
The transaction is simple, I paid Jio extra than needed, Jio bank account is credited with that, I am asking a refund for that.. I gave all bank details including Jio bank transaction IDs details. If you need more clarity call me @ *********...
Feb 17, 2021 by Natarajan S
Unable use internet (Airtel ) Open
Airtel provides a pathetic *G internet service even though network signals are too strong in my current location. Their own airtel thanks app suffers to open when I tried to lodge a complaint aganist this issue. Some how I managed to raise this...
Feb 16, 2021 by AKARSH S G
Claim for my losses (Vodafone And Idea) Open
I live in chandigarh,I had port my vodafone number into Jio due to some issues by paying all the bills against my number.I have been using the number for last * months approx.now suddenly few messages appears that I have some pending amount of ...
Feb 16, 2021 by Archana Kumari
Issue with Airtel Bill (Airtel ) Open
Activated international roaming pack on **th December. Customer care executive confirmed that the pack was activated before leaving India. After reaching international borders started receiving sms that roaming pack was not active. Called Custo...
Feb 15, 2021 by Devendiran K
Refund (Vodafone Idea now VI) Open
Refund promised on * December **** by vodafone retention team member Monisha. The deal was that if the download speed not around * Mbps, they said they would refund. Even today they maintain that site is running with maximum capacity and all. T...
Feb 13, 2021 by Suresh Kumar
CUG Plan Changed and Deactivation not done (Vodafone Idea now VI) Open
Dear Sir, I had idea * Numbers under CUG plan numbers given below ********** ********** ********** But from July-** , Aug-**, Sep-** I gotbill around Rs.*,***/- for all * months . From customer care they used to call and ask to pay the...
Feb 11, 2021 by P V Krishnasumanth
INTERNET NOT WORKING WITH LAST MONTH AND NOT PROVIDE PROPER SERVICE ALSO (Vodaphone Idea ) Open
I have send so many times complain and Request mail to company from January **** but from that mail every time company employees told they have to work on it and raised complain to TECH. TEAM FOR SOLUTION. But after * days not a singal soluti...
Feb 11, 2021 by SUNIL KANAIYALAL DADLANI
Since last one month mentally torching and not a single employee give me proper solution and not pro (Vodaphone Idea ) Open
I was raised complain by mail since last one month again and again but till date not a singal solution for me given by company. My complains for INTERNET not working properly, solution Tat , last month bill refund for not provide proper s...
Feb 10, 2021 by SUNIL KANAIYALAL DADLANI
A VICTIM OF BHARAT SANCHAR NIGAM LIMITED (BHARAT SANCHAT NIGAM LIMITED) Open
I have disconnected my BSNL internet connection on **th January **** as BSNL is unable to offer me the promised speed and service from the last * months. I experienced frequent internet connectivity issues with latency ranging from ***-*** whic...
Feb 09, 2021 by RITURAJ BORAH
Pole bending at residence can fall and harm anytime (Airtel ) Open
Dear Sir/Mam, This is to inform you that I am residing in the below mentioned address.This is to bring your kind notice and information that front of our house there is an airtel pole which is bending and unsafe, this can fall anytime and ...
Feb 07, 2021 by Murtaza Faizi
NONACTIVATION OF JIO CONNECTION No (RELIANCE JIO CO PVT LTD ) Open
To MR.Mukesh Ambani Chairman, Reliance JIO Pvt Ltd. Mumbai Dear MukashAmbaniji, Myself ,Sakti Kumar Banerjee, Kolkata, a retired senior citizen ** years old (former Chairman NALCO),profile attached,would like to bring to your kind noti...
Jan 25, 2021 by Sakti Kumar Banerjee
Network Issue (Idea Cellular Limited ) Closed
No network in my area. Pin:******. I have complained it many times. But they haven't resolved it. Each they tell different reasons and ask to try selecting network manually, which fails. Have started complaining for more than * months. ...
Jun 17, 2020 by Shiju K Babu
One of the salesman of the jio made me false commitment while saling his plan . he comitted me with rs**** plan i got ***gb data everymonth till september but plan get expired just after a month . i am very disappointed with his deeds.and now h...
Jun 17, 2020 by Vaibhav Garg
Money deducted but recharge not done (Airtel ) Closed
I recharged my airtel number but only the money got deducted but recharge is not.done....
Jun 16, 2020 by Tanu Chaudhary
Dispute in my postpaid phone bill (Airtel ) Closed
I am enrolled to Airtel postpaid with *** monthly rental plan. This month I am charged for a monthly *** rental. I raised a bill clarification request over thanks app, I sent an email to *** for bill clarification and no one seems to have resol...
Jun 16, 2020 by Baghirathy Ramesh
Not Fixing the connection (Airlink Communication Pvt. Ltd.) Closed
Username: gajiparagd No connection since *th june **** Kindly do something or else refund my renew money back please m frustrated now ...
Jun 12, 2020 by Darshan Gajipara
Network tower not working properly (Airtel ) Closed
Airtel Network tower at my location was very well functioning few * months back but suddenly network started to go from our cell phones. After making numerous complaints to airtel costumer care services. I myself went to the tower and saw that ...
Jun 08, 2020 by Rishabh kushwaha
They have deducted my payment two times from my account (Airtel ) Closed
I recharged my net pack rs*** on first time of transaction their app hanged so I closed the app and reopened it and again I made a payment of rs*** which was successful but they deducted both payment from my account and. Trying to reach their c...
Jun 01, 2020 by Chetan Rathore
RECHARGE NOT DONE AMOUNT DEDUCTED FROM SAVING ACCOUNT (Airtel mobile recharge ) Closed
I HAVE RECHARGED MY AIRTEL PACKAGE WITH RS *** UNLIMITED PACK FOR ** DAYS .MY SAVING ACCOUNT DEBITED. HOWEVER RECHARGE NOT DONE. KINDLY RESOLVE MY ISSUES ASAP....
May 31, 2020 by BIRJU MADAN LAL PATHARIYA
AMT DEDUCTED BUT BIL LNOT DEPOSITT ED IN MY A CNOED (BSNL Broadband) Closed
TRANSACTION ID-********** , BBPS REF NO-AT********** BILLER NAME BSNLLLIND NAT** PAYMENTFOR RS****= WAS DONE FOR BILL OF A/CNO ********** -TELPHONE NO- ****-******* ON *TH MAY**** FROM MYAIRTALE PAYMENT BANK A/C NO-********** BUT NOT DEPOSITTE...
May 11, 2020 by RAMESH BABOO
Vodafone billing issue again (Vodafone Idea) Closed
It is a similar issue with my previous complaint for ***** where I Have Been Incorrectly Charged For Internet Usage For Rs *** and I Do Still Have **+GB plus the GST being charged is also high Of which I have no such knowledge. I Tried All Op...
May 07, 2020 by Gazi Salauddin
Airtel broadband fruad (Airtel Broadband ) Closed
I applied for airtel broadband connection. One of the representative called me and checked for the availability and speed. She asked me to pay Rs.**** which I did. I paid it through airtel app only. payment txn id : ********* Airtel Xstream Fib...
Apr 30, 2020 by Sindhu
Vodafone services disabled (Vodafone India) Closed
Hello, I am writing on behalf of my wife here. she had been using vodafone services (bangalore) for past ** years. and recently we shifted to the UK for short term. Her vodafone services has been not functioning since last september ****, ...
Apr 20, 2020 by Shahnaz Chitroda
Fluctuating internet (Airtel ) Closed
As I'm facing this issue from Feb **** I have complaining continuously and they are like "wait for *days, **days'l" etc. And now is like almost ** months and the issue is not been solved The internet keeps on fluctuating from *g - E then agai...
Apr 20, 2020 by Kuldeep Pandey
Blocking my broadband (Airtel Broadband ) Closed
We are working form home and i had raised a complaint on *th April to resolve this n got a message telling *th they shall rectify suddenly they said they shall do it on **th now till today its not yet rectified , we are all depending on interne...
Apr 13, 2020 by Abhilash BP
Network problem (Airtel Bharti ) Closed
I have registered network problem in airtel in my area for several times but they are not responding.. I need solution for this problem i am paying money to airtel and they are not providing proper signal.. I need immediate action on this issue...
Apr 12, 2020 by Manikandan
Recharge not recieved but amount deducted (Airtel ) Closed
I recharged my airtel mobile number +************ of amount Rs ** but haven't received it yet. The amount was deducted and the recharge was processed by Google pay but nothing has been recieved, it's been two days. I raised a dispute too but no...
Apr 06, 2020 by Kenngam kamchi
Recharge problem (BSNL) Closed
I paid Rs.**.** through inditab.com on**/**/**** for recharging my bsnl prepaid number . Though the said amount has been debited from my account,but,I still have not got my top-up done.What irks most that inditab people don't have any contact ...
Mar 21, 2020 by Ashraf km
Speed issues with my internet connection (Hathway Broadband Internet mumbai) Closed
I purchased internet service from hathway for **** for * months and for a plan which promises **mbps speed and from last *-* months i am facing speed issues i have placed complaint regarding the same in every possible way i have called customer...
Mar 21, 2020 by ANKIT PAREKH
Internet service is not getting active (Vodafone) Closed
I recharged for double data of rs. ***/- on **/*/**** at **.** hrs. But after doing all the manual configuration in my phone still can't use the internet. I was having trouble with jio network so thought to try Vodafone net but it's ultimate fr...
Mar 15, 2020 by Renuka Thampi
Paid money for a new connection but they say payment not dome (Hathway broadband) Closed
I applied for a new account online and received call from Hathway the next day. She asked for documents and asked me to send them through whatsapp which i did. Then she sent me a payment link on *th march **** which i paid. And now even on t...
Mar 14, 2020 by Sri kruthi
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's