Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

LRN not transferred even after porting (IDEA) ^Open

Have ported my no ********** to airtel from idea in Dec **** but even clearing all dues my LRN is not transferred as per the airtel official due to which I am able do only outgoing calls and can't receive incoming till date. Have faced lot of p...

Oct 12, 2020 by Kiran Mehndiratta

Fabricated Charges and Number Disconnection (Airtel ) ^Open

I'm requesting that my sim card be returned. That is all. I have pleaded and begged and nothing's happened. Below is the detailed account of everything that's happened over the past ** months: *) January **** - I enabled roaming for one week...

Oct 07, 2020 by Noha Khan

Airtel Broadband service and refund not provided (Airtel ) ^Open

Made payment for Airtel Broadband connection. Did not get the service nor the refund....

Oct 06, 2020 by Sreeraj Krishnan

Fibre Connection not getting Installed (Airtel ) ^Open

I ordered airtel fibre connection on **th september **** and the person has taken ****₹ via online portal of airtel. He promised me sooner installation of the process but till date installation of airtel fibre has not been done, neither i rec...

Oct 05, 2020 by Gurleen Singh Chhabra

Harassment (Airtel Postpaid) ^Open

Airtel postpaid renew my amazon prime automatically and charge a bill of **** Rs when my plan is of rupees *** and then they talk ridiculously with me and my mom and harras me a lot...

Oct 03, 2020 by Roshni Kiran Bhai Darji

False committment for WiFi installation (Airtel ) ^Open

I applied for new WiFi connection in morning on **.**.**** through online then Mr. Vipin Dwivedi (representative of Airtel) called me for completing formalities and installation charges, before that I ask him to come only if installation is po...

Oct 02, 2020 by Drohit Shivhare

Airtel broadband disconnection (Airtel ) ^Open

I had an airtel broadband line ************_tn/landline *********** under Saravana kumar P which i disconnected as i had to change my jobs and change houses.I gave them an application over email on **/**/**** for which i received a mail stating...

Oct 01, 2020 by saravana kumar P

Fraud (Vodafone Idea) ^Open

Vodafone has been charging me extra without proper explanation & justification after being continuously asked they keep giving excuses like, within ** hrs you will get a call or detailed Email or the issue will be sorted etc. They do not solve ...

Sep 28, 2020 by Yagnashankar Nagarajan

Tikona infinet limited not cancelling my subscription (Tikona infinet limited) ^Open

I have emailed more than four times for cancellation of my service to tikona infinet limited due to their very poor internet connection and customer service.I have also requested about cancellation to tikona customer care officer.despite these ...

Sep 28, 2020 by Sumit kumar

Recharge not reflecting (Airtel mobile recharge ) ^Open

I have recharged mobile ********** of Rs *** on **/**/**** and I have received the confirmation from airtel team with transaction Id but recharge is still not reflecting. ...

Sep 25, 2020 by Varun Ram

Amount Debited (Vodaidea) ^Open

I got message on dated **/**/**** at *:** pm That " Thank you for downloading video from PlutoMobile. You have been charged Rs. **. Your balance is Rs. **.**. However I did not download any video & no pack active....

Sep 25, 2020 by Sarfaraz Khan

BSNLLAND LINE NOT WORKING BSNL HAS TAKEN RS 7200 FROMSECURITY DEPOSIT AND RENTAL ARE NOT REFUNDED IN (BSNL) ^Open

BSNL HAS NOT REFUNDED RENTAL CHARGES COLLECTED FROM**.**.** TO**.**.** RS**** AND SECURITY DEPOSIT AS LANDLINE IS NOT WORKING SINCE INSPITE OF REPEATED COMPLAINTSCONSUMER ID**********...

Sep 22, 2020 by PARTHA CHAKRAVARTY

Network issue (Airtel ) ^Open

Without proper network , i am paying by mobile bill for more than * months...

Sep 22, 2020 by NIRMAL

Airtel Money deducted but recharge not initiated (Airtel mobile recharge ) ^Open

I did a recharge of *** (data pack) from airtel app. Money was deducted but recharge was not initiated....

Sep 21, 2020 by Ankit Joshi

No Network From 3 Years (Jio) ^Open

No Network Since * years i m Complaining Everyday but no response n i also made a complain on consumer court portal ...

Sep 18, 2020 by Darshan Gopal Sharma

Jio phone voucher (Jio) ^Open

hi when was first sale of jio feature phone price ****. I was paid *** hundred rupees in advance for jio phone total * phone each *** was paid but I have left * on same contact no. ********** remaining * voucher in ********** total * voucher....

Sep 17, 2020 by Mani

Did not receive refund of rs 5929 for account (Airtel ) ^Open

I had a airtel combo plan and paid a full amount of **,***.** for a year but i used service just for * months and few days . So i cancelled my connection by raising a CR and airtel initiated an amount of ****.** and promised to send this by che...

Sep 14, 2020 by Manoj Gupta

Data stealing (Airtel ) ^Open

Dated, September **,****, time- **:** am. I only used *** mb of my * gb daily data. When I checked on Airtel thanks app it showed my remaining data was *** mb. It has also happened earlier but I didn't notice. I talked to some of my friends a...

Sep 12, 2020 by Md Rehan

Refund of the product not delivered (Vodafone) ^Open

I ordered a Prepaid MNP SIM online from Vodafone (www.vodafone.in) on **th July **** for Rs. ***. It was supposed to deliver vodafone SIM at my door step. The receipt page after payment got an error. The amount got deducted but Neither SIM w...

Sep 12, 2020 by Sumit Kumar Singh

Fraud is going on my payment is not add in wallet (Airtel ) ^Open

Airtel account no - ********** I paid * times in Airtel Money Wallet but it was not deposited in the wallet and the money has gone out of the bank and never returned to the bank. Many times I have complained to Airtel Care but nothing has hap...

Sep 11, 2020 by Sandip Ramchamdra Ingawale

Revcieving span calls every day between 9 and 9 (Jio Company) ^Closed

From the last ** to ** days, I am receiving a call every day two calls between *:** am and *:** am from random number, when I am receiving a call, it cuts automatically or there is no voice from their side. I am trying to STOP it by unsubscribe...

Feb 05, 2020 by Haresh Vidja

Promise not fulfilled (Airtel Bharti ) ^Closed

As promised by airtel they will provide extra *g data with ***rs recharge on mi note * phone . I have *.* GB data , my *.* GB data is used and they send me a message that you have used ***% of data and my data speed is reduced . ...

Jan 29, 2020 by Amit

Sim card replacment airtel (Airtel ) ^Closed

Hey respecteble sir i was using my mobile no. for last ** years and it is from my elder brother s proof on *rd december **** my sim id closed ,y brother was go to airtel office they told that this sim is not on your proof and hares us my s...

Jan 08, 2020 by Sikander kumar

I have recharged by jio number my amount has been deducted but my phone is not recharged kindly rev (Jio prepaid) ^Closed

Thx for INB txn of Rs.*** frm A/c X**** to Inditab Es... Ref#IGAHUSIJK* on **Jan**. If not done,fwd this SMS to ********** to block INB or call **********...

Jan 06, 2020 by Abhinav

Cannot cancel an extra plan (Bharti Airtel) ^Closed

We recharged my Dad's prepaid number twice by mistake. First a recharge of *** was done and without being aware of this transaction, my sister made a second recharge of ***(** days). When I ask Airtel India to cancel one of plans to avoid loss ...

Jan 03, 2020 by Mathew

Airtel postpaid (Airtel ) ^Closed

I have a airtel number which is running under family plan,last month without my permission they raise a bill of Rs **** incl roaming charges,since then i requesting to port my number they refuse and also network is very poor. Very disappointing...

Jan 03, 2020 by Mani

Slow internet speed (Airtel ) ^Closed

Slow internet speed in our area, minimum *.** kb/s to maximum *** kb/s please solve this problem...

Jan 02, 2020 by Rupesh sommanek

Special offer duration reduced (BSNL) ^Closed

On ** october **** i inquired to BSNL customer care about special recharge plans. Upon which i was provided with details of Rupees ***/- recharge. In which i get *** minutes talktime per day for *** days and *GB data per day for *** days and *...

Jan 01, 2020 by Mohammed Javeed

Refund not issued for failed recharge (Bharati Airtel) ^Closed

I've made a recharge on ** november...the amount has been deducted but the recharge got failed,and i didn't received refund i've tried reaching them till ** dec...for the same but now too there saying to wait for some more time...

Dec 17, 2019 by Savana Aakash

Wrong information by customer care (Airtel ) ^Closed

Today i called airtel to know that if i recharge today then this plan will activate from today or after the end of my current plan. She said the plan will activate after the expiry of current plan. After than i recharge d with Rs. *** and this ...

Dec 02, 2019 by Vipin

Network issue in my area (Airtel ) ^Closed

I have an airtel number **********.I am experiencing weak *G network in my area i.e in kalindipuram Allahabad since august ****.I have complained many times but no action has been taken till date. Please resolve this issue asap....

Dec 01, 2019 by Mohit kumar singh

Misguided about migration of prepaid to postpaid (Airtel ) ^Closed

I was misguided about migrating prepaid to postpaid online, for which i travelled *** km and there was some issue with thereonline services. when i contact cutomer care multiple times they say they can't help i have to go to airtel office whic...

Dec 01, 2019 by Shushank sharma

Mobile recharge not activated (BSNL Mobile recharge) ^Closed

I have made a payment of Rs..**/ through my bank account online for top up of BSNL mobile no.********** on **/**/****. But top up not activated, So please kindly return the money to my bank account. In your site it is clearly mentioned that ...

Nov 28, 2019 by K M Raveendran

Recharge Fraud by Airtel (Airtel Bharti ) ^Closed

I did recharge of my airtel prepaid number ********** with Rs. ****/- for *** days validity, through airtel app and the plan detail was not saying that this recharge will collapse with existing plan. Now my existing plan which was valid till **...

Nov 27, 2019 by Vijay

Overcharging of international roaming (Airtel ) ^Closed

I booked an international roaming pack before going on a ** day trip to europe. I couldnt use my internet for even one second while on the trip, I complained from there to airtel as well. Yet, when I received the bill, they claim that I used **...

Nov 23, 2019 by Anmol Kalra

Not able to use services after recharge (Airtel ) ^Closed

I recharged for x amount and im unable to use any services.I called customer care they didnt resolve my problem.This is frustrating....

Nov 23, 2019 by Kishan

Beware from Airtel Scam (Airtel Bharti Company) ^Closed

Beware from Airtel Scam We have applied for Airtel Fiber connection at our Pitampura Premises, One of Airtel Employee Mr. Daksh, Sale ID - DB*C*****, Mobile no., **********, came into our office on **th OCT ****, for Airtel Fibre connection ...

Nov 22, 2019 by Sumit singh

International Roaming Charged without going out of country (Bharti Airtel) ^Closed

Dear Team, I have received an airtel bill of INR ****.** for this month i.e, from **.**.**** - **.**.****. When I have been through the details of bill found that the one time charges of ****.** has been charged against international roam...

Nov 21, 2019 by UMESH KUMAR DEWANGAN

Internet Conectivity issue (Airtel Bharti ) ^Closed

My name is ritik and i am airtel prepaid user. I complained regarding to slow internet connectivity. ** to ** days ago but not responding to yourself. I am very dispointed with your service and customer support. If you can not help me i chang...

Nov 21, 2019 by Ritik Chhipa

SIM Stopped working (Airtel Bharti ) ^Closed

My father using AIRTEL number from past ** years, the sim was bought in MP. Recently, during his personal visit to banglore, he tried doing a recharge which did not work. On visit to Airtel customer care office, they changed the sim card and s...

Nov 21, 2019 by Shiju