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Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited
Wrong recharge/tariff
Changed plan
Network issues
SIM not activated
Sim port issues
Recharge not received

Complaints

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SMS Fresh Company Not Given Services (SMSFRESH) Open

Hi All, I bought sms package from sms fresh company, while I am discussing on phone they were so gentle after I paid money response was different, I asked for api before paying money, after I paid they are requesting for extra five thousand for...

Apr 02, 2020 by Vatsal Bhimani

Internet has not been started yet inspite of making payments (Hathway broadband) Open

I have made a payment of **** INR and it has been more than ** hours I have not got any confirmation and the connection has not been started yet. The service provider has only set up the router and left. Also, he is not answering the calls. Hi...

Apr 02, 2020 by Ritu Navle

Poor service (Tikona) Open

Applied for New connection on **.**,** for **mps plan, as discussed with sales person done online payment for quick processed. At the end of the day informed me they don't have stock, hence I asked to cancel my request and refund my money, as p...

Mar 21, 2020 by Santosh prabhakar gawde

Not providing services after taking payment (Newnet Internet Connection) Open

Hi I live in Balewadi Pune Maharashtra. The internet service provider Newnet here is cheating everyone. They take money but don't provide services. Either it's very slow or not working at all. I took the service on *th February ****. But ha...

Mar 17, 2020 by MAMATA THAKUR

Service not provided Mental torture No proper response from JIO (JIO FIBRE) Open

Hi Team, I was having problem with my existing hathway cable connection and then suddenly met your JIO representative - Satish (**********) . He totally convinced me that they provide **hr service and there will be no issues . I only later rea...

Mar 15, 2020 by Jude Rajesh Natarajan

InternetService not upto the mark (Act beam) Open

Daily my internet connection is disconnecting. Iam paying the bill on time. Its cost around ***.*/ month. Since last six months iam complainting about my disconnection but the sametime they are fixing the problem. In a month iam getting * to * ...

Mar 13, 2020 by Imtiaz hussain Mohammed

Payment made but not acknowledged (Hathway Broadband Internet) Open

I am regular subscriber of Hathway Broadband internet. I usually renew my account for the entire year every year. Recently my account was due for renewal on March *th, ****. I renewed my account on March **th by making an online payment of INR ...

Mar 09, 2020 by Krishnakant Purohit

Worst service (Hathaway Broadband) Open

I renewed my Hathaway broadband connection by paying ****. But still after ** days no action has been taken to install. And plan already started from the day of payment without any internet service. Also they said they would provide *** Mbps ...

Mar 07, 2020 by Rajiv Kumar

Excess payment made no refund (Jio) Open

Hi, I have made excess payment for my postpaid jio number by mistake. The amount paid is ****. The bill amount is very less per month, around Rs **. This amount cannot be utilized for any other recharge, etc also. Hence, it is a total wastage ...

Mar 05, 2020 by Isha Wani

ISP is throttling my connection (Joister Connect) Open

I bought a *** Mbps connection from Joister and it hardly works now. I don't even get * Mbps speed. When asked, the customer support say that they'll send a person to fix the issue but no one ever comes. I asked them to cancel my subscription a...

Mar 03, 2020 by Punit Naik

Refund not initiated (Dish TV) Open

Regret to inform that even after so many written & verbal complaints,over the past five years I have been trying to get my refund back of DTH set top box. This is because I even paid extra for the replacement of set top box as I had been assure...

Mar 03, 2020 by Amit Puri

False commitment and harassment (Airtel ) Open

I am using Airtel for last may be ** years or so. I had lodged multiple complaints in the past regarding the network issue but it was never resolved. They have also changed my postpaid plan to a higher plan without informing me. Considering all...

Feb 24, 2020 by Manabika Das

Amazon (Amazon India) Open

I had ordered for a new phone and along with replacement of my old phone. I by mistake left sim in old phone, realising that called Amazon within * mins of delivery. Amazon replied they have no details of the agent who took my phone. I ha...

Feb 16, 2020 by ADITYA ANNAPRAGADA

2 months extra validity not given (Videocon D2h) Open

I went to my uncle home for pongal holidays leave. I arranged TV and videocond*h setup. I called videocon d*h customer on ** JAN **** and asked for any offer is available for my UNCLE's d*h account. I was told that if I recharged for **** rupee...

Feb 09, 2020 by Balasankaravadivel

Shifting not happening even after 8 working days (Hathway Hyderabad) Open

I made a service request for shifting my connection and they said it will take *-* working days but it's been * working days still no progress not even a single call from technical support. I am calling their customer care from past * days and ...

Feb 08, 2020 by Surendra Battula

Airtel running scam of hotspot (Airtel ) Open

Airtel is running scam wherein existing postapid customers are denied purchase of new hotspot devices... The literature earlier or today doesnt mention anything of that sort. Why does existing postpaid billing customers compelled to buy a ne...

Feb 08, 2020 by Rachit seth

Airtel discontinued Netflix forsaken the customers (Airtel dth tv) Open

I was using postpaid plan for Rs *** and got attracted and decided to upgrade plan to Rs *** to grab the deal of NETFLIX. I was busy for *-*months so I did not claim the Netflix deal. Now if I wanted to claim in January ****, customer cannot be...

Feb 06, 2020 by Manpreet K

Sim not working (Airtel Bharti Company) Open

I am using airtel no which are registered with my mother's name. *th February, **** suddenly my phone shows emergency network, I thought that may be it's network problem but after ** hours when I visit to near by airtel office, they told me th...

Feb 06, 2020 by Prasun Debnath

Airtel recharge amount not credited (Airtel ) Open

Hi Team, On *nd of December ****, i have recharged my brother's Airtel number ********** with rs. ****/-. The recharge was not successful. Contacting the customer care services also resulted in vain. Kindly help to resolve this issue and he...

Feb 05, 2020 by Vanitha

Revcieving span calls every day between 9 and 9 (Jio Company) Open

From the last ** to ** days, I am receiving a call every day two calls between *:** am and *:** am from random number, when I am receiving a call, it cuts automatically or there is no voice from their side. I am trying to STOP it by unsubscribe...

Feb 05, 2020 by Haresh Vidja

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Transaction not reverted back inspite of explaining to 10's of representatives (Airtel ) Closed

Would like to describe here the amount of carelessness and incompetence towards resolving the consumer's issues by Airtel customer care representatives and the amount of mental torture which customers have to go through because of this incompet...

May 20, 2019 by Sunil Kumar Singla

Unwanted bills generated (Idea Cellular Limited ) Closed

I am using this idea postpaid connection. I have network issue on the second month of the billing. I have called the customer care people. They said that they took complaint informed me resolution provide in the next ** hours. I called after * ...

May 17, 2019 by Devarakonda sagar

Business deal hampered due to not coming incoming calls (Airtel ) Closed

I am a customer of Airtel from last * years and always paid the bill on time. I was facing issue regarding incoming from last * months which I have already communicated to Airtel customer care *-* times and also visited Airtel outlet *-*. But d...

May 16, 2019 by Pankaj Kumar Singh

Refund not received (Vodafone India) Closed

Really the worst experience with Vodafone. Complain of service registration no: ********* is still not resolved. Promised to resolve by **nd March. Visited Vodafone store and called customer service a lot of times. But Vodafone is pathetic. St...

May 16, 2019 by Niteen Sonawane

3G services not working since April 02 2019 despite repeated complaints (Vodafone Idea Limited) Closed

I have an idea number. I have been using it for almost a year with a *g phone set & had no complaint in regards to speed till March **, ****. I received the GPRS settings from idea stating that for a better speed I should install them. I did an...

May 15, 2019 by Vijay Vir Rana

Wrong caller tune activation (Bsnl Bharat Sanchar Nigam Limited) Closed

I call customer care and said him to activate Duniyaa song from the Movie Luka Chuppi. I told him the movie name * to * times. But he activated old Duniya song. What the hell the company is doing are the faking people if the customer is saying ...

May 14, 2019 by Chetan Yashwant Patil

All the features of International roaming not activated (Vodafone Idea) Closed

I have a Vodafone number. I have been using this number for the last ** years. I had activated international roaming on **th April **** for * days. I was travelling to Singapore. Vodafone activated my international roaming with the plan of Rs...

May 07, 2019 by Nilesh Patil

Charging for SIM replacement/duplicate sim (Airtel ) Closed

I lost my mobile so I blocked my Airtel mobile number. I visited the nearest customer care for SIM replacement/duplicate SIM. They asked me to pay ***/- which is unfair. They refused to listen asked to go to Mahbubnagar/Hyderabad which is **/**...

May 07, 2019 by Anil Kumar P

HD video streaming issue (Sony Pictures Networks India Pvt. Ltd. ) Closed

Despite having premium membership I am not able to get HD video streaming even though I have ** Mbps network bandwidth. All other network is streaming fine like Youtube, Amazon Prime, Netflix. Please return my money back....

May 05, 2019 by Rashmi Singh

Issue in the network (Airtel ) Closed

No amount for the loss of loved ones. I was not able to get the news of my cousin's mother's demise because of this network issue and it has been more than * months and no one is resolving this....

May 04, 2019 by Aditya Sharda

Issues in the network (Airtel ) Closed

I have contacted customer care many times regarding the network problem. They try to make me fool. They told each and every time that there is a technical issue we are trying to solve it. What should I do so that my network service will improve...

May 03, 2019 by Bikash sarma

Wrong billing for data use (Airtel ) Closed

My number was wrongly billed for over Rs *.* lakhs for data usage during on the pretext of international roaming. There were no calls received or made. I used hotel wifi and another local SIM card for data use. When I got in touch with customer...

May 02, 2019 by Kavya C

Billing fraud regarding international roaming (Airtel ) Closed

It's a case of fraud. I deactivated the international roaming. Airtel again activated the same on my number. When you receive incoming calls while travelling abroad, you don't get any information from which SIM you are getting calls from (Local...

May 02, 2019 by KAPIL MADAAN

Cheated and misguided by the executive (Idea Cellular Limited ) Closed

This is to inform you that I have been cheated & misguided by the executive of IDEA cellular (Ms Renu - **********/**********). They sold me the wrong plan IDEA postpaid plan intentionally due to which I and my family is suffering. I want prope...

May 01, 2019 by VINEET AGRAWAL

Fake promises of 4G (Jio Telecom) Closed

As we see that Jio telecom announced the *g network in India. Therefore I bought a Jio sim for my *g mobile and recharge *** in every * months. But in reality, the network is going down day by day i.e downloading speed of **/** kbps and uploadi...

May 01, 2019 by Varun singh

Network not available (Jio) Closed

Ever since I've taken this sim card, there's hardly any network that I get and since last * days, there's no network. Like literally no service on outgoing/ incoming calls inspite of the validity of the recharge pack....

Apr 27, 2019 by Pragya Golchha

Issues in signal (Airtel ) Closed

I have been experiencing constant connectivity issues in Sector **, Noida where I live. Despite raising the concern to them multiple times, they keep putting off my phone by saying that they are installing a new tower around this area within a ...

Apr 23, 2019 by Madhav Gulati

Issues in security (Airtel Communications) Closed

I was on the call with airtel agent due to my unresolved issue around **:** am on ** April ****. The customer service agent has passed my number to someone else from his company and they have called me personal and abused me to disconnect the c...

Apr 23, 2019 by Sukumar

Refund not provided (Vodafone India) Closed

Type Prepaid. Complaint no raised with Vodafone **********. My data internet is not working plus getting issues in calling in the network. I contacted the company they responded by saying there is a network connection problem in my area and sho...

Apr 22, 2019 by Ayush

Issue in the network (Airtel ) Closed

Since a few days, the Airtel network is getting more than worse. "No service" is also getting displayed on the phone though I have a *G connection. Using the internet is out of my reach now but I can't even make any calls. Fed up of it....

Apr 22, 2019 by Shweta Deshpande



Resolved


"Number of times I tried to get a refund from OYO but they did not bother. But after I approached Voxya, they nicely handled the matter and I got my refund."

Samit Brahmachari
Complaint filed against: OYO Hotels


Resolved


"Ontheshop refunded my money. I am very impressed with the service provided by Voxya. They have resolved my issue as soon as possible. Thanks for your support."

Debalina Ghosh
Complaint filed against: OntheShop


Resolved


"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"

S Harish
Complaint filed against: Xiaomi Mobiles


Resolved


"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."

Shruti Karanth
Complaint filed against: Swiggy


Resolved


"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"

Vasanthkumar K
Complaint filed against: Profit Aim Research


Resolved


"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."

Kaushik Mandal
Complaint filed against: Pepperfry.com


Resolved


"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."

Manpreet K
Complaint filed against: Zomato


Resolved


"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"

Kshitiz
Complaint filed against: Samsung


Resolved


"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"

Jyoti Chaudhari
Complaint filed against: ClickOurStore


Resolved


"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."

Aman Verma
Complaint filed against: Flipkart


Resolved


"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."

Abhilasha Bajpai
Complaint filed against: Shinehunts


Resolved


"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."

Kushal Prahladbhai Prajapati
Complaint filed against: PayTM


Resolved


"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"

Jyotiranjan Pradhan
Complaint filed against: Club Mahindra Holidays


Resolved


"Thanks VERY...VERY MUCH VOXYA. With your help, I got the immediate response from the party and the issue resolved in no time."

Deba Prasad Mohanty
Complaint filed against: Razorpay


Resolved


"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."

Nirmala Mary
Complaint filed against: Flipkart


Resolved


"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."

Purushothama N
Complaint filed against: Max Serve Solutions Pvt Ltd


Resolved


"Bajaj Finserv refunded my amount. Voxya, thank you for your support."

Kantharaju HS
Complaint filed against: Bajaj Finserv


Resolved


"Thank you Voxya for your help and support. I got my refund from Club Mahindra."

Chaturbhuj Singh
Complaint filed against: Club Mahindra Holidays


Resolved


"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."

Prince Kumar
Complaint filed against: Amazon


Resolved


"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."

Vijayasimha Ajarananda
Complaint filed against: Robu.in


Resolved


"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."

Tangella Mallikarjuna Raju
Complaint filed against: Clear Trip


Resolved


"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."

G Rajendra Prasad
Complaint filed against: Investment Reasearch Advisor


Resolved


"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."

Rohit Kumar
Complaint filed against: Swiggy


Resolved


"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."

MOHIT SONI
Complaint filed against: Yatra


Resolved


"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."

Nithin Das
Complaint filed against: Oyo Hotel


Resolved


"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."

Abhishek Yadav
Complaint filed against: Amazon.in


Resolved


"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"

Raja Rajangam
Complaint filed against: Airtel Digital Tv


Resolved


"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."

Naveen R Kumar
Complaint filed against: Yatra.com


Resolved


"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."

Mohammed Siraj Ali
Complaint filed against: Jasper Industries


Resolved


"Thank you so much Voxya I am fully satisfied with your quick service."

Avinash Kumar
Complaint filed against: Swiggy


Resolved


"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."

TCS Prasad
Complaint filed against: Spice Jet


Resolved


"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"

Sushil Mathew
Complaint filed against: Hathway Broadband Internet


Resolved


"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."

Darshan Kumar Patel
Complaint filed against: OYO Rooms


Resolved


"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."

Prabhakar Chaturvedi
Complaint filed against: Flipkart


Resolved


"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "

Rakesh Shinde
Complaint filed against: Swiggy


Resolved


"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."

Mannu Datta
Complaint filed against: Tatasky


Resolved


"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."

Asif Belim
Complaint filed against: OYO Rooms


Resolved


"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."

Anubhav Guha
Complaint filed against: Pepperfry


Resolved


"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."

Prasanth Didla
Complaint filed against: Delhivery


Resolved


"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."

Hiteshbhai Jodhani
Complaint filed against: PhonePe


Resolved


"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."

Zeeshan
Complaint filed against: Labbaik Umrahs


Resolved


"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."

Syed Shabeer
Complaint filed against: Wisdom Jobs


Resolved


"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."

Raunak Surana
Complaint filed against: Swiggy


Resolved


"Thanks to Voxya, I have got the refund back from Byjus :)"

Mohammad Ashfaque
Complaint filed against: Byjus


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