Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Airtel My Wifi speed just hovers around 1 mbps whereas they promised me (Airtel ) ^Open

I brought a new Airtel Wifi dongle to work from Kollam, Kerala on Jan *th from an Airtel store in Kadappakada Kollam. Airtel sales representative suggested that I will get upward **mbps, or atleast ** mbps. I requested for a prepaid connection,...

Jan 15, 2021 by Balu Mohan

Deactivated my sim service twice without any intimation notice (Bharti Airtel Limited) ^Open

Respected sir, My phone number ********** was deactivated by Airtel company on ** Dec and **th Dec **** without any notice/intimation to me . And I asked company representatives several times, they didn't give me any positive response. I have...

Jan 11, 2021 by GANESH KIRAN KEKANE

Refund of amount for unused service no response from tikona (Tikona Broadband) ^Open

I have Tikona connection with user id – **********. I have made payment of Rs.****/- for * months for *th May’** to *th Aug’** – ****. My internet was not working from **st May’**. I called Tikona several times, raised complaints on M...

Jan 09, 2021 by Priteshmane

Refund is not received (Airtel ) ^Open

For a cancelled broadband connection in Nov ****, Airtel was supposed to send a refund via check by Dec **** which is not received yet. SR-*********...

Jan 06, 2021 by Garv Parmar

Network coverage issue (Vodafone Idea now VI) ^Open

I have complained to Vodafone Idea many times that network coverage is happening in my area, *G is not coming and call drop is happening too. It has been * year but I have not resolved my complaint....

Jan 06, 2021 by Dinesh Bairagi

Airtel Not refunding money paid for broadband service (Airtel ) ^Open

Regarding new XtReam Fiber Connection I have paid the Airtel Sales Agent (Kranthi) on **th November, ****. He delayed the activation of the connection until *st Dec and when i raised the complaint he falsely said i have requested for a new loca...

Jan 04, 2021 by NIKHIL GUPTA

Refund amount not settled even after multiple follow ups (Airtel ) ^Open

Even after multiple follow up calls/emails/twitter dm's , Airtel guys keeps on delaying the settlement which is the refund from an advance rental broadband plan. It's been *-* months. Now i want to penalise Airtel....

Jan 04, 2021 by Akhilesh

Vodafone Service issue (Vodafone Idea Limited) ^Open

I have recharged my prepaid Vodafone no (**********) for an amount of Rs ***/- approximately. So from the recharge date onwards I am unable to send the outgoing messages and due to this I am unable to do my transactions with my mobile payments ...

Dec 30, 2020 by Reddy Srinivasa Chakravarthy

Recharged amount detected twice but not yet refunded (Airtel ) ^Open

I have recharged for Rs **** which is an international roaming pack by then I got a message saying that the pack didn't get activated. However the amount has been deducted. I called immediately to customer care and they said the pack will get a...

Dec 28, 2020 by Swapna

Refund not received (Bharti Airtel) ^Open

The company generated a refund of **** on **st november, which was supposed to be credited in *-** business day. But it's ** December today i haven't received any refund. The customer cares asked me to send the bank statements , i did that too....

Dec 28, 2020 by Divyank

Amount not refunded from JioFiber (Jio Comnication ) ^Open

Dear Sir / Madam, I requested for Jiofiber connection which was rejected due to incompleted or mismatch in documentation process and I got received msg for refund of the amount within ** days but still amount not credited to my account hence...

Dec 26, 2020 by NAGAR MAJITHIYA

Customer care service (BSNL) ^Open

I made a recharge of *** plan on my bsnl GSM no. ********** on ** Dec ** however my phone is not working yet neither they are showing any fault against my number i tried to contact the customer care service *** times but no response from them j...

Dec 26, 2020 by Sayar Ahmad Khan

Airtel broadband A big fraud (Airtel ) ^Open

I am resident of Palwal, Haryana-******. On **sept, **** i paid Rs.**** to airtel broadband dealer Suresh Gupta for installation and * months advance rental of Airtel broadband. On *st october **** my broadband was installed with application nu...

Dec 25, 2020 by Anshul dureja

Internet not working since November (Airtel ) ^Open

I have been severely distressed by Airtel and facing discrimination aswell. Please advise on next steps. Details of the case are as below: *) Airtel fibre connection is down is November **th **** for me. *) I logged several complaints. *...

Dec 21, 2020 by ABHISHEK VINOD GODRE

Illegal mobile no generation without any prior information (Vodafone Idea Limited) ^Open

I have a connection with vi with this no. **********. All was going well but from **** Im receiving sim cards without any documents. And I charged for their connections. I'm using their connections only * number one primary and second for fami...

Dec 20, 2020 by Madhur ponkiya

Charged wrong bill on international roaming (Airtel ) ^Open

i have been charged ***** rupees extra on my two months bill on airtel international roaming, even when i have activated my plan of **** for * month on **th september, and recieved a conformation message that your * month is activated,they have...

Dec 18, 2020 by abdul danish

Bad Connection (Reliance Jio Digital Services Private Limited) ^Open

I bought a new jio SIM card * months ago and right from the very first day the network connection is like worst one I can only run what's app through such slow connection. I am a college student and due to such crappy network I am not able to a...

Dec 18, 2020 by Adhisha

Network related problem (Airtel ) ^Open

In our area (Manda Road Railway Station) network of airtel is very weak and I have complained so many time to the airtel customer care but they were not responding. ...

Dec 12, 2020 by RAJESH KUMAR

Tata Sky Cheating customer with inappropriate Offer during Recharge which they dont give (Tata Sky DTH service provider) ^Open

Tata Sky Cheating customer with inappropriate Offer during Recharge which they dont give. They offered *** Titan circle points during recharge of **** and more but after recharge no such mail with offer details were send . on request to tata sk...

Dec 09, 2020 by Ashish mishra

Recharged for 558 but they started 598 plan without my consent (Airtel India) ^Open

My airtel number is ********** My case is really different from the rest of complains. I recharged for ***,for * days it worked fine . I got * gb data. But after * days AIRTEL changed my plan to ₹*** which gives *.* data per day. Now I t...

Dec 04, 2020 by Amrinder Singh

RECHARGE NOT DONE AMOUNT DEDUCTED FROM SAVING ACCOUNT (Airtel mobile recharge ) ^Closed

I HAVE RECHARGED MY AIRTEL PACKAGE WITH RS *** UNLIMITED PACK FOR ** DAYS .MY SAVING ACCOUNT DEBITED. HOWEVER RECHARGE NOT DONE. KINDLY RESOLVE MY ISSUES ASAP....

May 31, 2020 by BIRJU MADAN LAL PATHARIYA

AMT DEDUCTED BUT BIL LNOT DEPOSITT ED IN MY A CNOED (BSNL Broadband) ^Closed

TRANSACTION ID-********** , BBPS REF NO-AT********** BILLER NAME BSNLLLIND NAT** PAYMENTFOR RS****= WAS DONE FOR BILL OF A/CNO ********** -TELPHONE NO- ****-******* ON *TH MAY**** FROM MYAIRTALE PAYMENT BANK A/C NO-********** BUT NOT DEPOSITTE...

May 11, 2020 by RAMESH BABOO

Vodafone billing issue again (Vodafone Idea) ^Closed

It is a similar issue with my previous complaint for ***** where I Have Been Incorrectly Charged For Internet Usage For Rs *** and I Do Still Have **+GB plus the GST being charged is also high Of which I have no such knowledge. I Tried All Op...

May 07, 2020 by Gazi Salauddin

Airtel broadband fruad (Airtel Broadband ) ^Closed

I applied for airtel broadband connection. One of the representative called me and checked for the availability and speed. She asked me to pay Rs.**** which I did. I paid it through airtel app only. payment txn id : ********* Airtel Xstream Fib...

Apr 30, 2020 by Sindhu

Vodafone services disabled (Vodafone India) ^Closed

Hello, I am writing on behalf of my wife here. she had been using vodafone services (bangalore) for past ** years. and recently we shifted to the UK for short term. Her vodafone services has been not functioning since last september ****, ...

Apr 20, 2020 by Shahnaz Chitroda

Fluctuating internet (Airtel ) ^Closed

As I'm facing this issue from Feb **** I have complaining continuously and they are like "wait for *days, **days'l" etc. And now is like almost ** months and the issue is not been solved The internet keeps on fluctuating from *g - E then agai...

Apr 20, 2020 by Kuldeep Pandey

Blocking my broadband (Airtel Broadband ) ^Closed

We are working form home and i had raised a complaint on *th April to resolve this n got a message telling *th they shall rectify suddenly they said they shall do it on **th now till today its not yet rectified , we are all depending on interne...

Apr 13, 2020 by Abhilash BP

Network problem (Airtel Bharti ) ^Closed

I have registered network problem in airtel in my area for several times but they are not responding.. I need solution for this problem i am paying money to airtel and they are not providing proper signal.. I need immediate action on this issue...

Apr 12, 2020 by Manikandan

Recharge not recieved but amount deducted (Airtel ) ^Closed

I recharged my airtel mobile number +************ of amount Rs ** but haven't received it yet. The amount was deducted and the recharge was processed by Google pay but nothing has been recieved, it's been two days. I raised a dispute too but no...

Apr 06, 2020 by Kenngam kamchi

Recharge problem (BSNL) ^Closed

I paid Rs.**.** through inditab.com on**/**/**** for recharging my bsnl prepaid number . Though the said amount has been debited from my account,but,I still have not got my top-up done.What irks most that inditab people don't have any contact ...

Mar 21, 2020 by Ashraf km

Speed issues with my internet connection (Hathway Broadband Internet mumbai) ^Closed

I purchased internet service from hathway for **** for * months and for a plan which promises **mbps speed and from last *-* months i am facing speed issues i have placed complaint regarding the same in every possible way i have called customer...

Mar 21, 2020 by ANKIT PAREKH

Internet service is not getting active (Vodafone) ^Closed

I recharged for double data of rs. ***/- on **/*/**** at **.** hrs. But after doing all the manual configuration in my phone still can't use the internet. I was having trouble with jio network so thought to try Vodafone net but it's ultimate fr...

Mar 15, 2020 by Renuka Thampi

Paid money for a new connection but they say payment not dome (Hathway broadband) ^Closed

I applied for a new account online and received call from Hathway the next day. She asked for documents and asked me to send them through whatsapp which i did. Then she sent me a payment link on *th march **** which i paid. And now even on t...

Mar 14, 2020 by Sri kruthi

Harassment over call (Hathway boradband) ^Closed

They keep on calling every day after i have unsubscribed from their services. It's been months still they call every day about re subscribing....

Mar 11, 2020 by Siddhant jain

Cabal operator charges (Abpl Cable Tv Operator) ^Closed

My cabal was fine and all the channels that I purchased were working. But a week before I bought Sony sports channels for which I was told that **rs will be charged extra and I agreed that. From that day I got my sport's channel but the opera...

Mar 11, 2020 by Harish bhandari

Recharge prepaid (Vodafone) ^Closed

********** recharge for *** Rs not done Through online pl refund my amount ...

Mar 10, 2020 by Amrik singh

No connectivity since 8 days created over 10 tickets no resolution customer care executives only (Excitel Broadband Private Limited) ^Closed

My user id vaibhav*** with Excitel. In December ****, I had got almost ** days no/very bad service. I had been demanding grace days from company however the company did not reply to any of my complaints. So mentally frustrated I did not recharg...

Mar 07, 2020 by Vaibhav Garg

BSNL unauthorisedly stopped SMS and Call benefits within around 90 days for plan (OFFICE OF THE PRINCIPAL GENERAL MANAGER BSNL Thrissur) ^Closed

Had recharged PV_*** on ** or **-Dec-**** based on which validity got extended till **-Dec-**** . with the above said benefits of which *** minutes of call would be provided along with *** sms/per day..Recently we are able to find out that plan...

Mar 02, 2020 by Deepak George

Security deposit not refunded (Spectranet) ^Closed

Spectranet has not refunded our security deposit after disconnection even after multiple reminders....

Mar 01, 2020 by Vidhi Mishra

Connection not activated after installation (Hathway Brodband Internet) ^Closed

Its been a days i have paid money for new brodband connection.the installation is done but they have not activated the connection.i am not getting any help or from support no response from nodel office nd the sales guy nd installation guy block...

Feb 07, 2020 by Suraj prakash yadav