Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
VI NETWORK COVERAGE COMPLAINT INDOOR AND OUTDOOR PLEASE REGISTERED NETWORK COVERAGE COMPLAINT AND FO (VODAFONEIDEA PVT LTD) Open
RESPECTED HIGHER AUTHORITIES OF VI THIS IS MY MOBILE NUMBER ********** LATITUDE AND LONGITUDE **.****** **.****** ADDRESS ROOM **, PIMPLEGAAV VILLAGE, PATHARDI TALUKA DISTRICT AHMEDNAGAR ****** THERE IS HUGE NETWORK COVERAGE COM...
Apr 07, 2021 by Pravin Pandgale
Service issue Vodafone Idea (Voda Idea) Open
Hello Sir/Madam Good Day, My name is Deepak Prajapati. I am an Ideal cellular Sim Card user. I am using their services for more than ** years now. I am complaining about their poor network coverage in my area. Every time I speak to their care ...
Apr 07, 2021 by Deepak Prajapati
VI NETWORK COVERAGE COMPLAINT IN DAITYNA PARTHUR ROAD REQUEST TEAM TO COME AT MY LOCATION IMMEDIATEL (VODAFONEIDEA PVT LTD) Open
RESPECTED VI HIGHER AUTHORITIES DEPARTMENT This is my VIl Number ********** This is my Lattitude and Longitude **.***** and **.***** Address of Network Coverage Room ** B Parthur near Shankar Mandir Pandurpur Express Road ,Parthur J...
Apr 07, 2021 by SWAPNIL SUNIL SHIVALIKAR
BSNL NEW SITE DECLARED FROM BSNL JALNA HIGHER AUTHORITIES WAITING FOR PAPER WORK FROM BSNL DEPARTMEN (Bharat Sanchar Nigam Limited) Open
Respected Higher Authorities of BSNL My Name is Bhaskar Gaikwad This is my Mobile Number ********** Lattitude and Longitude **.***** and **.***** Network Complaint Address Room ** Devdi Hadgaon Village , District Jalna Maharasht...
Apr 07, 2021 by Madhuri Gaikwad
AIRTEL NEW SITE DECLARED FROM BHARTI AIRTEL IN DAITYNA FROM AIRTEL NETWORK TEAM WAITING FOR PAPER WO (Bharti airtel ltd) Open
RESPECTED AIRTEL HIGHER AUTHORITIES DEPARTMENT This is my Bharti Airtel Number ********** This is my Lattitude and Longitude **.***** and **.***** Address of Network Coverage Room ** B Parthur near Shankar Mandir Pandurpur Express R...
Apr 06, 2021 by SWAPNIL SUNIL SHIVALIKAR
Complaint And Proposal Done From my End but Paper Work Done from Network Team Executive with other A (Reliance Jio Infocomm Ltd) Open
RESPECTED HIGHER AUTHORITIES OF JIO THIS IS MY MOBILE NUMBER ********** LATITUDE AND LONGITUDE **.****** **.****** ADDRESS ROOM **, PIMPLEGAAV VILLAGE, PATHARDI TALUKA DISTRICT AHMEDNAGAR ****** COMPLAINT OF JIO ENGINEER WHO HAD...
Apr 06, 2021 by Pravin Pandgale
JIO SURVEY DONE FROM NETWORK TEAM OF JALNA AND NEW SITE DECLARED FROM NETWORK TEAM WAITING FOR PAPER (Reliance Jio Infocomm Ltd) Open
RESPECTED HIGHER AUTHORITIES OF RELIANCE JIO My Name is Mangala Gaikwad This is my Mobile Number ********** Lattitude and Longitude **.***** and **.***** Network Complaint Address Room ** Devdi Hadgaon Village , District Jalna M...
Apr 06, 2021 by Madhuri Gaikwad
NEW SITE DECLARED FROM VI NETWORK TEAM AFTER ESCLATION FROM VI HIGHER AUTHORITIES WE ARE WAITING FOR (VODAFONEIDEA PVT LTD) Open
Respected Network Complaint Department of Maharashtra My Name is Trimbak Pradhan This is my Mobile Number ********** Lattitude and Longitude **.***** and **.***** Address Of Network Complaint Room ** Lawni Village , Taluka Manth...
Apr 06, 2021 by Trimbak Pradhan
VI NEW SITE DECLARED FROM NETWORK TEAM BUT PAPER WORK NOT DONE FROM VI INTENTIONALLY (VODAFONEIDEA PVT LTD) Open
RESPECTED HIGHER AUTHORITIES OF VI This is my Vodafoneidea Mobile Number ********** Lattitude and Longitude **.***** and **.***** This is my Address Room ** Ashti Village Parthur Ashti Road , Shrishti Tanda , Jalna District Maharash...
Apr 06, 2021 by Suresh Tayde
FORWARD MY FEEDBACK TO RELEVANT TEAM THAT NEW SITE DECLARED FROM NETWORK TEAM AFTER ESCLATION FROM J (Reliance Jio Infocomm Ltd) Open
Respected JIO Appellate Department of Maharashtra My Name is Shubhash Maske This is my Reliance Jio Number ********** Lattitude and Longitude **.***** and **.***** Address Room *** BranmhaVadgaon Taluka Parthur District Jalna ...
Apr 06, 2021 by Shubhash Maske
Charged Rs 99 after cancellation of subscription (Zee 5) Open
I had cancelled my Zee* subscription on **th Feb and I received the below Sms. "You have successfully cancelled your subscription- Zee* - Zee*" But my subscription was auto renewed on March ** and my account was debited with Rs. **/-. ...
Apr 05, 2021 by Maggie Mohan
BSNL NEW SITE DECLARED FROM NETWORK TEAM OF BULDHANA WE WARE WAITING FOR PAPER WORK BSNL (Bsnl Bharat Sanchar Nigam Limited) Open
Respected Higher Authorities of BSNL This is my Mobile Number ********** Lattitude and Longitude **.****** and **.****** Room ** ,palaskhed malakdeo, sinkatraja, Buldhana district Maharashtra ****** I had bring the Complaint rega...
Apr 04, 2021 by Gokul Bhutekar
Complaint of Airtel National Escalation Team for ignoring Customer Complaint after Esclating to them (Bharti airtel ltd) Open
To, National Esclation Team My Name is Ashok Dhaifale This is my Mobile Number ********** This is my Lattitude and Longitude **.***** and **.***** This is My Address Room ** Jirewadi Sonoshi Road ,Daitya Mandir , Nimadaitya ...
Apr 04, 2021 by Ashok Dhaifale
COMPLAINT OF SHAILESH BHAGADANE SIR JALNA ZONAL HEAD OF NETWORK TEAM HAD DONE INSULT OF AIRTEL VALUA (Bharti airtel ltd) Open
RESPECTED HIGHER AUTHORITIES OF BHARTI AIRTEL LTD This is my Bharti Airtel Number ********** Lattitude and Longitude **.***** and **.***** This is my Address Room ** Ashti Village Parthur Ashti Road , Shrishti Tanda , Parthur Jalna ...
Apr 04, 2021 by Suresh Tayde
JIO NEW SITE DECLARED ON MY FROM NETWORK TEAM WAITING FOR PAPER WORK FROM JIO TEAM FORWARD TO NETWOR (Reliance Jio Infocomm Ltd) Open
Respected Jio Complaint Department of Maharashtra My Name is Trimbak Pradhan This is my Mobile Number ********** Lattitude and Longitude **.***** and **.***** Address Of Network Complaint Room ** Lawni Village , Taluka Mantha Di...
Apr 04, 2021 by Trimbak Pradhan
Complaint of Airtel Zonal Manager Shailesh bhagdane Sir for ignoring my concern and still no updatio (Bharti airtel ltd) Open
To, National Esclation Team of Airtel My Name is Bhaskar Gaikwad This is my Mobile Number ********** Lattitude and Longitude **.***** and **.***** Network Complaint Address Room ** Devdi Hadgaon Village , District Jalna Mahara...
Mar 29, 2021 by Madhuri Gaikwad
Recharge not done in spite of payment (IDEA and VODAFONE ) Open
On **.*.** as usual I made payment through HDFC Bank credit card for prepaid no. **********. Money has gone from credit card and lodged compliant with HDFC Bank dispute section . they have confirmed that payment has been credited to Vodapfone M...
Mar 24, 2021 by DATTABHUSHAN S HARDIKAR
Network issue (Idea Cellular Limited ) Open
I have recharged my number with data balance and outging services .. I have recieved my succesfull payments but i unabke use data and give a call ? Had tried calling custumor care service .. But it sucks my time .. No proper respinse .. No res...
Mar 23, 2021 by Ankitha.Bodala
SIM service got blocked without any prior Notice (Airtel ) Open
My Airtel number suddenly lost the network and stopped working without any prior notice. I contacted the Airtel customer care executive. But there, to my surprise, my SIM does not have any record or data. Airtel Store too does not show any data...
Mar 22, 2021 by rahul
subscription cancellation (Zee5) Open
I have cancelled my zee* subscription but I am still getting charged. Last time I recancelled the subscription on **th Feb with auto renewal set to no but it got renewed on **th march and my card is again charged. It has been happening since s...
Mar 20, 2021 by Tejaswini Purohit
Recharge issue (Airtel DTH) Closed
I recharged for my DTH ID ********** from the Airtel APP but the amount as been debited from the account recharge for the ID is not activated...
Jul 03, 2020 by Anotny
Refund amount not received for the Airtel postpaid recharge done using Inditab (Inditab) Closed
Hi Team, I done a recharge to the Airtel postpaid no: ********** on **th June **** using Inditab ,transaction was successful with Transaction Id: *********** for the amount of Rs.*** but recharge failed( plz refer the attachment) .As men...
Jul 03, 2020 by D. Mahalakshmi
New Airtel Connection not Installed (Airtel ) Closed
Tried to buy a new airtel broadband connection for Home to do Office activities. So i have registered in airtel site for *** plan on **-June'****. One of the Airtel broadband dealer reached me and asked to submit the documents and also asked m...
Jul 02, 2020 by Dharani
Reachrge not done and amount has been deducted (Airtel mobile recharge ) Closed
I have done recharge of *** pack to my airtel mobile no. ********** today(jul * ****) at **:** pm and amount has been deducted from my bank and there is no activation of the pack . I need airtel to resolve my issue or refund my money immediatel...
Jul 01, 2020 by Nagendra
Idea vodafone company charged vas internet charges (idea vodafone) Closed
Dear Concern, i am using idea vodafone post paid no.**********, & i seen in my bill company charged value added services charges & internet charges to me but i was not taken any value added service & extra internet and company not inform befor...
Jul 01, 2020 by Sachin diliprao chaudhari
Refund not initited even after 20 days (Airtel ) Closed
Our Grievance on National Consumer Helpline We have requested for new Airtel broadband connection (landline ***********) on **th May for fiber plan of *** / with claimed *** Mbps speed. The sales representative told the speed would be around...
Jun 30, 2020 by Poonam agarwal
Stealing of Data (Airtel ) Closed
Airtel tells us that it refreshes it's daily data at ** am, instead it refreshes at **:** and whatever data you use after that day, it steals the data and puts it in the quota of next day. And moreover it gives maximum speed during that ** mins...
Jun 30, 2020 by Aniket Roy
Providing wrong information (Jio Fibernet Hyderabad) Closed
An employee of Jio whose name is Vikaram, his number is (+************) . He provided wrong information to us that all the channels of all languages will be working. As he is an employee of Jio who assured this, we took the plan called Silver p...
Jun 29, 2020 by M Anjaneya Sastry
Amount deducted recharge not done (Airtel mobile recharge ) Closed
I tried to recharge my account on **th may **** bt it is still not done frstly i waited for some time bt its still not done it's been more than ** hrs (since it was acceptable delay as per the website) I want my amount to be refunded ASAP. ...
Jun 28, 2020 by Mimansa bhardwaj
No internet (Airtel ) Closed
Installed broadband * days ago and now there is no internet.....got a complaint number but it has been more than ** hours with no contact about inquiry let alone fixing ...
Jun 28, 2020 by D.ark
Against charges for dish manipulation (Airtel Digital Tv) Closed
Respected sir/mam, I hereby file this complaints officially that my dish wasn't working properly for the past * days. I have done my recharge yesterday. Yet it was not working. When I called up the office,they told I have to pay *** rs for di...
Jun 27, 2020 by RAMYA PRIYA
Charging for and providing (Airtel ) Closed
I purchased and paid for *G internet but Airtel is not providing me with internet....
Jun 22, 2020 by Utpal Gaurav
Fraud low network speed no connectivity and no proper respond form company (Airtel ) Closed
I have purchased airtel sim as I come to know that my area is in coverage with * towers according to airtel web site,But after using it it the net speed and connect speed /ping was not as it was promised, I have send email for solution but th...
Jun 22, 2020 by Gaurav tanwar
Postpaid plan change without notification (Airtel ) Closed
I am enrolled to Airtel postpaid with *** monthly rental plan. March month I am charged for a monthly ***+** GST rental. I raised a bill clarification request over thanks app Complaint # **-************* but no response at all, I sent an email ...
Jun 22, 2020 by RajGopal
Not yet get recharged (Airtel mobile recharge ) Closed
Amount of rs *** was deducted for my recharge pack of airtel in my app!i receieved the message that i would get recharge within * hours!till now i didnt get recharged!during this lockdown i am really exhausted to face this kinda problem!worst c...
Jun 22, 2020 by Vinodhini
Issue of using internet and calling (Airtel prepaid service haryana) Closed
I have already complaint more time in last * month regarding internet problem and calling issue. But no solution about this . I am already complaint at facebook page or gmail account . But no any response frome airtel company. I am facing that...
Jun 21, 2020 by Sumit
Recharge has not done but amount deducted from my account (Airtel ) Closed
Today i did my recharge from airtel app i got message that recharge has been initiated towards your airtel mobile number. Now * hours has passed but still my balance is *...
Jun 19, 2020 by Charnjit kaur
Made recharge but not reflecting (Airtel ) Closed
I have recharged on **********, but not reflecting...
Jun 18, 2020 by Nirbhay singh
Internet service issues (Airtel ) Closed
I am not getting *G internet in my area.I have online classes but I am not getting *G internet. I have recharged my Airtel prepaid sim but I am not getting the service for what I paid. In my area Airtel users are majority but we are not gettin...
Jun 18, 2020 by Jestin George
Airtel fixed line bill paid but payment not reflecting in App (Airtel ) Closed
I have made payments through the airtel app for my broadband but it does not reflect on the app. I have followed up multiple times through email but there is no resolution provided. They disconnected my services and I had to pay the amount aga...
Jun 18, 2020 by Shruti N
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's