File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Mobikwik people automatically deducted my money (Mobikwik) ^Open

Mobikwik wala has deducted ...

Dec 13, 2022 by Shubham vishwakarma

Money not credited (Astropay ) ^Open

On **th November I added money INR **,***. It got deducted but was not reflected on my account. Customer care asked me to add it again as it was stuck in payment gateway, I trusted them and did it. Now INR **,*** is with AstroPay and not a sing...

Dec 12, 2022 by Aakriti Kohli

Financial loss (Buldhana Urban Cooperative credit society Buldhana Maharashtra ) ^Open

I am share holder of Buldhana Urbban cooperative credit society and my company took loan of Rs.*** lakhs at **.* % rate of interest. The society disbursed Rs.*** lakhs only and charged interest at **% rate of interest. They pressurised me to si...

Dec 10, 2022 by Dr Anjali C Pathak

FRAUD (Mobikwik) ^Open

Lost mobikwik zip amount * transactions.I am already complaint mobikwik customer care and mobikwik fraud team but they are not solved the issue.Day by day decrease my cibil score. Please resolve the case....

Dec 09, 2022 by Debasish das

Only partial refund credited (One Mobikwik Systems Private Limited) ^Open

Hey my name is niranjan Kumar i have ordered an product on meesho with Sub Order ID ************_* paid through mobikwik {wallet(rs.****) + zip(rs.***)}...

Dec 08, 2022 by NIRANJAN KUMAR

Maturity amount of golden a double plan (Sahara Ceredit Cooperative Society Limited) ^Open

I hv invested rs ***** in Sahara india credit cooperative society vide F** golden a double plan which has been matured from **/**/****.The same society is not willing to pay my maturity amount with interest from **/**/** to till date....

Dec 05, 2022 by Prasanta Kumar Mahapatra

Airtel Xtreme not installed after payment (Airtel and payment ) ^Open

I requested for Airtel broadband connection on *st Dec **** with ticket ID **-***********. I have also done the payment for next *months of Rs ****. The sales person informed that the installation will be done in next ** hours. When I called ...

Dec 04, 2022 by Deepika L Narayan

Payment deducted again for a ride (Uber India) ^Open

I traveled from lords hotelnew delhi to anand vihar railway station.. i was charged *** by driver via paytm as excess was shown on app and because payment failed on Amazon pay payment of *** was deducted again for the same ride today. So a t...

Dec 03, 2022 by Ameya Shukla

Phone no a p chalapathi rao erroneously credited to phone pay wallet instead of another own a c so (Phone pay) ^Open

erroneous credit to phone pay wallet instead of another own a/c so request you to re credit it to the same a/c dt **-**-****...

Dec 02, 2022 by A P CHALAPATHI RAO

UPI transaction debited twice and no refund (Hero Fin Crop) ^Open

Hi Team, As on ** Nov **** while paying foreclosure amount on (Loan DELPPL**************) Due to network issue two UPI transition has been done of Rs *****.** and money has been credited in HFCL bank account two time. I have attach...

Nov 30, 2022 by Mohseen Atar

Payment was done on time and it is reflecting as due in credit bureau (Ola Cabs) ^Open

I am using Ola Postpaid for more than * years. I made all payments on time and it is reflecting as overdue in my credit bureau report. I raised this dispute to Ola support and since ** days with lot of mail conversations it is still not resolve...

Nov 29, 2022 by Ganesh Prasad

MATURED AMOUNT NOT GETTING BACK (Sahara Credit Cooperative Society Limited) ^Open

My grand father has invested around ** Lakh rupees in between **** to **** and all of it has been matured now , making it around ** Lakh rupees. They are not returning the money now. ...

Nov 26, 2022 by Aman Singh

Future Enterprises Limited FD amount not credited even after maturity no contact point and nonworkin (Future Enterprises Limited Ahmedabad ) ^Open

Please note that we holding * Fixed Deposit at Future Enterprise Limited which has matured on **th November, ****, but the maturity amount is still not credited to my account. I have tried reaching the Future team but none of the contact number...

Nov 21, 2022 by Sundar Raj D V

Loan (Navi Finserv Limited) ^Open

*)Agents harassment *)Agents harassing references *)Issue Legal notices , I even met with an accident due to this. *)Even after acknowledgement of complaints by Grievance and nodal officers , the agents were contacting me through Calls and W...

Nov 19, 2022 by Sankarnaidu Adhikari

Personal loan (Reliance finance) ^Open

I apply for personal loan they first take **** Rs For processing and again take for ***** for RBi approved and than I request for cancel the loan and thay agIn demand for **** and **** Ra.for cancelation. Than refund still not received....

Nov 16, 2022 by Jagdish J Paun

Money debited from account and not deposited into AstroPay Account (Astropay ) ^Open

On *nd November, I tried to load *,*** INR money to my Astropay wallet. I did use UPI payment gateway; however money got debited from my account. It never reached into my wallet. I tried to reach customer support multiple times but no respo...

Nov 15, 2022 by Ajay Arora

Home Loan from Union Bank of India (Union Bank of India) ^Open

Hi, I have taken a home loan from union Bank of India, They are now forcing me to take Life Insurance coverage and Asset Insurance. Which I checked on Google is not mandatory as per RBI guidelines. Please help. It is costing me around Rs. **...

Nov 12, 2022 by Parag Rajmal Zambad

Fishing credit card transactions (Deek jai payu payment) ^Open

*th Jun **** I got phone call from ********** this number and introduce him self as a SBI card representative and collected OTP and made ***** transaction at Deepak jai payu payment transaction ID *******************XFR. Merchant code *****...

Nov 12, 2022 by Dr Ravi

20 of the claim amount is Approved (Icici Lombard Gic Ltd) ^Open

My Bike got flooded in Bangalore Floods and It got repaired and there were *****rs expense on it but they approved only few parts and ****Rs is approved. most of the parts they have not covered Even service charge also they are giving **** out ...

Nov 11, 2022 by Amit Kumar

CHIT AMOUNT NOT RECEIED (Shriram Chits Private Limited) ^Open

I am R Raghuraman one of your valued subscribers of Shriram Chits Pvt Ltd, Mylapore Branch, Chennai. I have a very good relationship with shriram chits for about a decade. My chit value is ** lakhs - (Rs *****/month * ** months). I visited yo...

Nov 10, 2022 by R Raghuraman

My deposits maturity amount (KOTAK BANK RAJAHMUNDRY) ^Closed

DEAR SIR MY DISEASED PARENTS HAVE LEFT A TERM DEPOSIT NO.************. I HAD CONTACTED THE BANK BEFORE COVID TIME.THEY HAD ASKED FOR THE INITIAL DEPOSIT RECEIPT WHICH WAS MADE ALMOST ** YRS BACK. THAT TIME ING VYSYA BANK HAVE TOLD TO KEEP THE L...

Jan 02, 2022 by SURENDRA KUMAR REDDY PADALA

Refund (Upstox india) ^Closed

today on ** of Dec **** I sell a shear of bajfinance quantity of **. buying price ****.**Rs and sell price **** Rs of one shear it's come** x ****= *****.** Rs. but the upstox credit only ******.** rs and how they can debited *****.** I need a ...

Dec 29, 2021 by nzanthung Tungoe

Amount paid via UPI to COIN DCX but not reflected in Wallet (Coin DCX Go) ^Closed

On **th of december **** , I had made a transaction worth ***** via UPI mode of payment to COIN DCX, due to server issues the transaction took place the next day but the transaction was success and the amount of ***** got credited to recipient...

Dec 23, 2021 by MD Badusha

Money deducted but not recieved in my wallet (Coindcx Go) ^Closed

I Have Made A Deposit Of **** On Coindcx On *th December **** And The Money Has Been Deducted From My Bank Account But Neither Credited In Coindcx Wallet Nor Returned In My Bank Account. As I Talk To Them They Told Me To Wait For * Days And Now...

Dec 22, 2021 by Rahul sharma

CoinDCX rejected my deposit amount but not refunded after deducted from my Bank A c (Coindcx) ^Closed

I've done a transaction via UPI on **th Dec'**. Payment was done but CoinDCX rejected it. As a result of this, my amount Rs. ****/- deducted from my Bank A/c. So, I raised a Ticket *******. They closed it yesterday by giving lame excuses. They ...

Dec 22, 2021 by Tanujit Pal

Cancelled order refund amount not credited (Mobikiwik) ^Closed

I have purchased some good in myntra.com paid through mobikwik wallet. Later cancelled order in myntra.com. I have received a message from myntra that refund amount is credited to mobikwik bank account. But when I check mobikwik wallet refund a...

Dec 15, 2021 by Navaneeswar Rao B

Amount got deducted but not received in wallet or refunded (Coin DCX Go) ^Closed

I Transferred ***INR to my coin dcx wallet on **dec ****, the amount was deducted from my bank account however it’ was not added to coin dcx wallet. It’s been * days now, the money is still not reflecting in coin dcx wallet nor it has been ...

Dec 09, 2021 by Devendra Singh

Home painting no response inflated price (No Broker) ^Closed

i paid Rs**for consultation for my home painting number of confusing,contradiction,different price was stated,quotation was irregular when i contact number of times no one given any proper answer,responses, day robbery of my hard earned money n...

Dec 05, 2021 by yes

Fraud By Bandhan Bank (Bandhan bank) ^Closed

We have been badly cheated by Ms Ruchi Mishra for giving complete wrong information about our current account opening status I applied for current account on **nd November and i was told by Ms. Ruchi that account will open in *-* days. Its b...

Dec 03, 2021 by Puneet Kathuria

Refund not Credited (State Bank Of India ) ^Closed

Myntra claims that the order failed to get processed due to a payment gateway issue & unfortunately, the money debited from my account towards payment of the order has also not been received by Myntra. The same should have already been reverse...

Nov 22, 2021 by Mohak Ranjan

Bajaj not releasing the chequeens (Bajaj Finserv) ^Closed

Bajaj is withholding two cheques which were promised to be released after the loan closure. My loan was taken over by the new property owner, Bajaj asked me to close the first and remainder amount of cheques will be released after the loan cl...

Nov 10, 2021 by Haneef Mandanda Ummer

Money debited from my account (Phonepe) ^Closed

I tried to do a payment to voxya using upi. But there was technical issue and the money was debited from my account, but the payment wasn’t successful. So i had to do it again. After * days I received a mail from phonepe that states the payme...

Oct 21, 2021 by Azam Muhammed

My dispute not settled aafter 72 hours (Wazirx exchange) ^Closed

Wazirx not clear my ***** inr amount dispute after ** hours please help and please clear my dispute...

Oct 12, 2021 by Deenbandu jangid

Digital gold sell but amount not credited27 (Upstox) ^Closed

I was digital gold sell on ** Aug ** but amount is still not credited to my account already ** days over. Ticket Id *******...

Oct 05, 2021 by Dharmendra Kumar

Refund not initiated (Dhani app) ^Closed

refund not initiated for order EP****** waited for long time more than ** days filled complaint in consumer forum...

Sep 29, 2021 by B. Goutham reddy

Unable to redeem mutual fund amount (Upstox) ^Closed

Unable to redeem my mutual fund amount. I have already shared the screen recording video with them but there is no response from the upstox support team. They are ignoring my all emails and messages and I am bearing loss every day. Please supp...

Sep 29, 2021 by Uday Dua

Transaction failed money deducted from Mobikwik order not placed (Jiomart) ^Closed

I have placed the order. My money is also deducted from mobikwik, but payment still showing declined order date ** Sep **** ...

Sep 16, 2021 by Dipanshu Dhingra

Money Not Refunded (Coin DCX Go) ^Closed

My money is deducted from my bank account but transaction failed in coindcx go . Money not yet reverted in my bank account . Please ensure my issue and help me get my money ....

Sep 13, 2021 by Rajeev Sharma

NoBroker has siphoned Processing fee after Demanding for Registered Agreement (No Broker Rent Payments Benguluru) ^Closed

I had Paid Maintenance Amount to Owner through NoBroker. Now No Broker marked transaction suspicious. I and owner had not registered for agreement as of now. They gave me * Days to Submit document or they will refund some amount and took Proces...

Sep 03, 2021 by Ashish Raj

Maturity amount not refunded by sahara india credit cooperative society Patna (Sahara India Credit Cooperative Society Patna) ^Closed

I have deposited in Sahara india credit co-operative society Patna of Rs******/- which Account Nos. are *********** & *********** &*********** and certificate Nos. ************ to ************ respectively. All accounts have been matured on **....

Sep 01, 2021 by Pratima Kumari