File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Made payment for my loan but still not updated (Cash bean app) ^Open

I have made payment on *th March for my loan due, still not updated in cash bean application, regularly penalty amount increased by daily My loan id is ****************** Please stop this penalty amount Contact number ********** Dear ...

Mar 20, 2020 by Silambarasan

Refund of flight cancellation (PayTM) ^Open

Dear Sir/Madam, I have booked the flight ticket(PNR-O*W*MA) with my family on **st march **** by Paytm from Delhi to Rachi and Rachi to Delhi (Total Flight ticket cost was Rs *****) but due to some personel issues I have cancellation the ticke...

Mar 19, 2020 by Sanesh Kumar

Unauthorised Bank Transaction (State Bank of India ) ^Open

On **.**.**** at **.**.** PM a fraudulent internet banking transaction of **** INR was happened. The matter was intimated to the concerned bank on the same day. On my request the bank has blocked my ATM Card and my Internet Banking Services was...

Mar 17, 2020 by MD SARFARAJ AHMED

Zupee gold Fraud with me on giving some impossible questions that cant be solved in given time (Zupee Gold) ^Open

Dear sir , They have looted me for rs. ***** I am a poor guy , some one told me to play on zupee and win cash so I played two games of **** each but they given me the questions that are impossible to answer in the given time .... Seriously th...

Mar 17, 2020 by Maneesh Kumar

Payment not settled (Bharat pe) ^Open

I am a shopkeeper of xxx variety store using Bharat pe merchant for receiving money. Dt-*.**.** I received a payment from my customer for ₹*** and **.**.** for ₹**, and such payment not settled till now. I already complaint to customer care...

Mar 15, 2020 by Jyoti Ranjan Nayak

Transaction Failed but Not receive Refund (Phonepe And Sbi Bank) ^Open

Hi, I'am writing this in order to register a complaint regarding my delayed refund despite a failed transaction. It's been over ** days and i have still have no trace about my amount. I paid my credit card bill on *nd March **** through Phonep...

Mar 13, 2020 by Ripudaman Singh Rathore

Money stuck due to technical reason with no update (Groww india) ^Open

Hi, I purchased a mutual fund from Groww on *th March for *.*lakh Rupee (DEP******************** for *lakh out of which *.*lakh was successfully invested and remaining *.*lakh got stuck with message showing that it was stuck due to technica...

Mar 10, 2020 by Gaurabh Patodia

Money not credited in my account (Sbi) ^Open

I transferred *****/ from account ************** (PUPGB DHAMPUR) TO account *********** (SBI DHAMPUR) Date - **/**/**** . Reference ID -************ by upi. Money deducted from my PUPGB account but not created in beneficiary SBI account. ...

Mar 08, 2020 by Naresh Kumar Sharma

Loan fraud (Saraswati finance pvt ltd ) ^Open

An Amount of Rs ****** was applied with the above company and the company has charged Rs ****** in the way of different charges but the services wee not given by the company. ...

Mar 08, 2020 by Sai Sasi sekhar p

STATE BANK OF INDIA Fraudulent transaction on my SBI Credit Card (Sbi Credit Card) ^Open

On **th February ****, two fraud transactions of Rs ***** and of Rs ***** has happened on my SBI Credit Card ending with XXXXXXXXXXXX** at my Amazon website and when i saw the transaction alert which came to my registered mobile number after ...

Mar 08, 2020 by Reetwiz Raj Hazarika

Loan Credited Without Consent By Axis Bank (Axis Bank) ^Open

INR * Lakhs Personal Loan credited to my account and around *k INR debited from my credit card without my consent. ----------------------------------------- Some people called me from axis bank for a loan of * lakh which I said yes at that t...

Mar 07, 2020 by Joydip Kar

Fradulent transaction (Paytm upi) ^Open

Respected sir I am writing this to inform you that from my bank account I have been recently been a victim of a fraud transaction through paytm upi mobile application .The fradulent transaction has taken place **th January of RS *****.This ...

Mar 06, 2020 by Shikhar

Refund of money (Market captions investment advisor) ^Open

Sir my name is Manoj Kumar Pradhan one day I got a call from market captions company indore named Amrit Sinha.he told me to give huge profits.i refused because I don't have any knowledge about share market.but day and night he called me for inv...

Mar 03, 2020 by Manoj Pradhan

With regard to withdrawing money (Sahara Credit Cooperative Society Limited) ^Open

Whenever I go to withdraw my money. Then it is said that the fund has not come. Get it fixed for one year two year. hologram no. :************, receipt no. :***********, certificate no. :************, membership no. : *********** authorised ...

Mar 02, 2020 by Rajaram

USED MY DOCUMENTS BY BAJAJ FINANCE (Bajaj Finance Limited) ^Open

This is to bring in kind attention please, that you bajaj deaprtment of bathinda has used my official documents to issue a loan to someone else and loan has been issued to someone else on my documents and now i have confirmed from them and they...

Mar 02, 2020 by SANDEEP KUMAR

Financial fraud (PayTM) ^Open

On **rd feb **** i placed an advt in OLX.soon someone called and asked me to do some operation in my paytm account. I have semi kyc done wallet account in paytm.But money is transferred from my bank account to the frau's account. Paytm is fully...

Mar 02, 2020 by K N Venkatesh

Fraud transaction by ATM Debit Card by swipe cloning (State Bank Of India ) ^Open

Respected Sir/Madam, Sir, I am GS-******W LDC Shiv Kumar Pandit S/o Shri Panchi Pandit resident of Vill & Po -SAPTA, Distt- MADHUBANI, Pin: *** *** (Bihar) serving in BRO under MoD and at the incident time posted to Kargil (J&K). Sir, ch...

Feb 27, 2020 by SHIV KUMAR PANDIT

No Refund Provided (Phonepe) ^Open

On Friday(**st Feb) I've perfromed trasanction on grofers app of Rs*** using phonepe app. My expected delivery date was **rd Feb(Sunday) at * AM but till **AM I didn't received any order so I contacted Phonepe customer support and they informed...

Feb 26, 2020 by Kedar Lavhate

Personal loan (ADITHYA BIRLA CAPITAL PVT LTD) ^Open

Hii my name vivek. I apply personal loan from "Aditya Birla capital Pvt Ltd" and he called me **-**-**** He told your loan is approve so processing fee transfer I will send my company ac no and then I will transfer ₹ *.***/- sir but then ...

Feb 25, 2020 by Vivek kumar Nayak Nanjanagud

Charging Foreclosure Charges to Individual Borrower on Housing Loan (L & T Finance ) ^Open

I had requested for the foreclosure through balance transfer on *th of February ****, I was clearly told that i will receive the letter within * working days but with foreclosure charges of *%. Upon my multiple requests about the foreclosure c...

Feb 24, 2020 by Jitendra Betediya

Bank interfered with fixed amount (Hdfc Bank) ^Closed

HDFC bank Bathinda taken money from the fixed deposit (***** Rs )account for not maintaining a minimum balance on another account. ...

Jun 02, 2019 by Surjeet Kaur

Fraudulent transaction done (Sbi Credit Card) ^Closed

I had made a transaction using my SBI Credit card on MedPLus outlet retail store, **th main road, HSR Layout Bangalore *** on **-**-**** through PhonePay Pvt. Ltd (Transaction I.D. C**********************). However, in charge of Kedplus retail ...

May 29, 2019 by Ghanshyam Singh

Not delivered my fd money (Sahara india) ^Closed

Maine panch saal pahle Sahara india me panch saal k liye invest kiya tha. Bank wale bol rahe hain k bank k pass rupees nhi h to kya kare....

May 27, 2019 by Sushilkumar

Regarding flight ticket (PayTM) ^Closed

I booked my flight tickets from Paytm on **th April **** from Mumbai to Delhi. I booked * tickets at that time and after that flight was cancelled by jet Airway and after eight days flight is permanently closed and till date, I could not get my...

May 27, 2019 by JATIN JAWA

Account blocked by Paytm (Pay Tm) ^Closed

My account has been blocked since the past * weeks. Kindly unblock my paytm account. I have already resubmitted my KYC documents as per the email received from paytm but still, nothing happened....

May 24, 2019 by Mandeep Singh

Cash didn't credited to my paytm wallet (PayTM) ^Closed

I tried to add money to wallet from my Hdfc credit card on May * (*:** am) due to hospital needs. It debited from credit card and didn't get credited to my paytm wallet. I tried calling their customer care that guy told me if the money got debi...

May 19, 2019 by Nithasha Bran

Money deducted but not credited in receiver account (Phone pay) ^Closed

Money deducted but not credited in a receiver bank account and the total amount is loss **** Rs. Please help....

May 19, 2019 by Kuldeep trivedi

Regarding icici bank (icici bank) ^Closed

...

May 18, 2019 by Rahul shrivastava

FreeCharge payment reinitiate without my consent and made double payment (Freecharge) ^Closed

Yesterday night I made a payment of ***/- for my electricity bill through Freecharge. First of all their system is very slow. I had to wait for a long time and then finally my transaction got failed. As today's was the last day of the bill paym...

May 18, 2019 by Kushagra Bindal

Bus ticket not booked (PayTM) ^Closed

My ticket is not booked and they debited *** rupees. Please do the needful....

May 17, 2019 by Hardik patel

Unauthorized transaction using my debit card (itunes and SBI) ^Closed

I don't own any apple products. The following two transactions were carried out using my debit card. I'm in the UK now and the debit card is with me. *. For purchase worth Rs. **** on POS *************** at ITUNES.COM/BILL txn# ****** *. For...

May 16, 2019 by Soundarya

Bank service issue (Union Bank of India) ^Closed

Meri apse request hai union bank branch Chawri Bazar DelhI ****** * year se bank mujhe pareshan kr rha hai. Passbook k liye m jab bhi wha jata hu to vo khete h staff nhi hai. Ya abhi passbook available nhi hai. Please meri apse request hai yha ...

May 15, 2019 by Manojkumar

Flight ticket cancellation (PayTM) ^Closed

I have booked a flight ticket through Paytm and before * hours I called Paytm to cancel the ticket or reschedule but they have told me I should have called * hours before and they refused it. I called airline AirAsia and asked them to reschedul...

May 13, 2019 by Vikas Singh

Money deducted from account and recharge not successful (Phonepe) ^Closed

I did a recharge of amount *** to mobile no #######*** in **/**/**** at **.** am. My amount deducted from my Phonepe account but recharge did not do. When I contact customer care about the issue on **/**/**** he told me to take * more days to r...

May 13, 2019 by Chhotelal prajapati

Did not paying for my listing (Nafa ) ^Closed

My withdrawal request no - ***** Withdrawal Amount -*** I made my withdrawal request on *nd May but after ** days still my money not credited to my account. Please help to send my money. Also Nafa team not replying to messages....

May 12, 2019 by Shailesh tiwari

Doing unnecessary transaction from my account (droom) ^Closed

I have a bike of which EMI was **** per month. Now they have auto deducted **** Rs extra from my account. I called their customer care also. They are disconnecting my call....

May 10, 2019 by Prasad Shukla

Cash not dispensed from ATM (Sbi) ^Closed

Sbi atm related- Rs. **,***/- cash debited from my account but cash not dispensed from atm machine at SBI main branch, Puducherry. I complained to customer care on **.**.****. But they did not rectify my complaint till date....

May 09, 2019 by Vijayakumar D

Credit card fraud by the bank (Hdfc Bank) ^Closed

Wrong information and wrong monthly bill provided. Not providing a credit card statement as required....

May 07, 2019 by Sunil kumar

Delivered wrong credit card and not the one promised (Yes Bank Limited) ^Closed

Yes Bank promised me a credit card with airport lounge access but issued the one without access. I already had many cards at that point of time but the reason I choose yes bank card was lounge access. Its a clear case of cheating and betrayal. ...

May 07, 2019 by Harshvardhan rai

Amount not refunded (Bank of Baroda ) ^Closed

Mera amount galti se Bank of Baroda ki branch Proddatur Andhra Pradesh me transfer ho gya. * mahine se bob ka staff paresan kr rha hai or amount refund nhi kr rha. So please help me....

May 06, 2019 by Vijendra singh hada