File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Acount se money debit but transection failed aeps (Paymonk ) ^Open

mai ek aadhaar no ************ hi jo anil saw ke PUNJAB NATIONAL Bank se ***** rupay paymonk ke aadhaar pay se nikashi kiya jo transection failed hua but acount se money debit ho gaya jo abhi tak reverse nahi hua ....

Jul 26, 2020 by santosh kumar gupta

Cash Back offer declined (Hdb Financial Services Ltd) ^Open

Loan account Number ******** Cash back offer of RS.****/- Refused by HDB. My bank acct has sufficient balance on due date. I gave mandate to deduct EMIs from my account. HDB fails to initiate ECS on due date. It is not my fault. For this...

Jul 26, 2020 by V Subrahmanya Sarma

Car Loan EMI Moratorium denied without giving reason (Kotak Mahindra Prime Ltd) ^Open

Regarding Issue of Deferment of Car Finance EMI due to COVID ** from Kotak Mahindra Prime Ltd. ________________________________________ Dear Sir / Maam I have taken Car Finance from Kotak Mahindra Prime Ltd in the Month of March ***...

Jul 25, 2020 by Aziz

Loan not getting (Aditya Birla capital finance ) ^Open

I'm apply online at facebook in the name of Aditya Birla capital finance than he call me from his mobile no ********** and tell me to pay processing fee, **** than insurance fee**** and one emi ***** which I paid but no loan no refund his accou...

Jul 25, 2020 by Govind Gawas

Mpokket harashment (Mpokket Loan Application) ^Open

i took loan from mpokket rs *****rs intrest was *k. i payed all my loan on time before lockdown but now some financial problem i not. i told many times to mpokket customer care but no response he telling pay loan today he was threading mee pay ...

Jul 25, 2020 by enoson

Fraud Transaction (Bajaj Finance Limited) ^Open

Dear Sir, Due to covid I'm already facing lot of problems. This bajaj company is creating more problems for me and my family. On the *nd week of March **** , My family have given the cash to bajaj employees, Executive took the money from my f...

Jul 24, 2020 by Amit Singh

ERROR IN AIRTEL PAYMENTS BANK (Airtel mobile recharge ) ^Open

I am a user of airtel PAYMENTS bank but a few months ago my UPI transaction is not working .I wanted to recharge MY AIRTEL NUMBER by airtel money but it show VALID DEVICEID IS MANDATORY SO I DO TO RESOLVE THIS. PLEASE HELP ME TO SOLVE THIS P...

Jul 23, 2020 by UJJWAL KUMAR SINGH

Payment status not updated (Paysense Services India Pvt. Ltd) ^Open

i had taken loan from paysense after that on every EMI deduction they not updated the payment status on their app and the deduction date is *rd of every month and it was deducted on every *rd date but still every time i have to mail them to upd...

Jul 23, 2020 by sunny tyagi

This company is fake day before yesterday a got a sms and calls from nykaa pvt limited for winning (Money fraud) ^Open

I want true enquiry on this matter .may be this amount is not enough for u all but my salary i can't take rest now. You have to resolve it....

Jul 23, 2020 by Dr pallavi kumari

Membership fees charged (Hdfc) ^Open

Hello ai have allowed free lifetime hdfc credit card by my company but in recent transaction I have changed a membership fees which is completely unacceptable. I reconfirm by the agent who allotted the cards the card was completely free. Plea...

Jul 23, 2020 by Srishti Sharma

Unnecessary charges levied by Financier (Bajaj Finserv Limited) ^Open

Dear Sir, My outstanding balance of Loan amount due on **/**/**** is Rs. **,***/-. Without my intervention and without information my Loan tenure Period changed and Switch fee for conversion of Loan period charges of Rs. *,***/- debited to ...

Jul 22, 2020 by SARODE SAKUNTHALA BAI

Loan Processing fee reagarding Complaint (Reliance Finance Limited) ^Open

I applied for a loan in Reliance Finance Limited, for which they had deposited ***** thousand rupees from me, after that they did not even give loan and my money is not giving back to me also my job has also been missed, due to which a lot of t...

Jul 22, 2020 by sanjay

My freezed savings account balance still not given to me (Kotak Mahindra Bank) ^Open

My account was freezed * months back due to kyc docs submitted directly to the bank! I need my money back of ****+ rupees what I have in my account! I keep on going to bank they are saying your amount will come don't worry that's it nothing ...

Jul 22, 2020 by Praveen Kumar Munisamy

Not giving Moratoriam (Moneed finance company) ^Open

Hello, As RBI issued Moratorial till August **st. I took an Rs. ***** loan from Moneed company in March month. after lockdown, I don't have a source of income in this pandemic. They ask for an extension, I paid **** for extension and they onl...

Jul 22, 2020 by Munendra Singh rathore

Sbi General health Insurance Policy not issued (SBI General Insurance) ^Open

Hello i had inquired about the SBI arogya Plus health insurance policy for my wife on SBI website sbigeneral.in. later that day i received calls from sbi general executive regarding the policy purchase and the then i had received final quotati...

Jul 22, 2020 by Mohit Jain

Fruad Transction (RBL bank credit card) ^Open

Dear Sir, call back immediately I need a Total Information what you investigate . This is regarding a fraudulent transaction which has been done on the my card on March **rd, ****. ******** complaint number A case has been rai...

Jul 21, 2020 by Kalabandi Rajashekar

Fraud transcation (PayTM) ^Open

already i complaint paytm about fraud transcation last week.but today also i have some unauthorized transcation. i have one question why the reason my account still not blocking.automatically transcations done. i think paytm is worst and non s...

Jul 21, 2020 by Dinesh

Credit card payment harassment calls (Hdfc Bank) ^Open

I have to pay Rs *****/- by April. But, I lost my job amidst covid. So, the interest accrued and I have to pay around Rs. *****/-. I don't have job or salary. But, they threaten me that they would shout in front of my house. I live in apartmen...

Jul 21, 2020 by Ranjani M

Dispute issue (Sbi Irctc Credit Card) ^Open

My family bough grocery in supermarket of Pune and was offer a gift voucher where she enter all required details. After a week of so we received a call saying you have won prize and will send you on your address please confirm your details like...

Jul 21, 2020 by Milind Shrinivas Dangate

Property Documents did not Return (icici bank) ^Open

Dear sir , I closed my house loan no. LHROH*********** with icici bank on **th June **** and paid all money advised by bank. Now till ** days over they did nit give back our property Documents which we was morgage when loan was approved. ...

Jul 21, 2020 by Amit

Customer executive calling and harrasing for payment dues during pandemic (Home Credit) ^Closed

We are receiving calls from homecredit india and they are forcing us to pay our interest payments during these times. We have already applied for moratorium till sept still they are calling us and harrasing us to pay otherwise legal actions wil...

Jun 27, 2020 by Daljeet kaur

PAYTM blocked my Bank account without any reason I was havingruppes in that account (PayTM) ^Closed

My account has been blocked Without any reason and I have not done any kind of fraud. Paytm **X* is not replying with the reference number *********. Mobile Number: ********** I have ***** ruppes in that account...

Jun 27, 2020 by Mira Devi

Debit card left in ATM machine and amount deducted (Hdfc Bank) ^Closed

In yesterday morning *:** I goes to ATM machine Nangal Kheri village Panipat for draw ****.but due to electricity fail my card left in ATM machine and **** amount deducted,i goes * time in hdfc bank branch Nangal Kheri village Panipat, the mana...

Jun 27, 2020 by Sheru SingH

EMI charges (Upwards fintech) ^Closed

Upwards fintech cheated me,they raised the ECS charges in a same month even after full EMI paid on time. EMI should be deduct on *th of every month,but it was not deducted and got many calls & messages to pay manually which the payment link att...

Jun 27, 2020 by Sairam u

(Bank of India) ^Closed

...

Jun 24, 2020 by Shravan Kumar patidar

Recharge not done but money deducted (Inditab) ^Closed

I recharged my airtel no. ********** today with rs *** plan from inditab website in morning but it isn't activated yet. Please refund my money or activate it. ...

Jun 22, 2020 by Sudarshan Bikal

RE Interaction Id sbi 8279 (State Bank of India ) ^Closed

...

Jun 22, 2020 by Rupendra Kumar jatav

M poket farid (M Pocket) ^Closed

I taken loan from Mpokket **k one *months they charge me **** rupes it is to high but I pay Time to time During this lockdown I don't have any money to pay them But they are Calling daily and harrasing me plz take action ......

Jun 22, 2020 by Jasraj

Repayment of mpocket (Mpocket Loan Application) ^Closed

Sir as I am student i took loan from mpocket but due to lockdown I am unable to pay loans they are calling day and night and threatening sir they are charging ** ruppees per day. Due to non repayment my loan goes upto ****....

Jun 22, 2020 by Vivek Tiwari

Transaction through Google pay failed and my amount debited from bank and not giving my refund after (Googlepay) ^Closed

On **th June Saturday morning I have done a Google pay transaction and the transaction was failed.But they have debited the amount from my bank also.After **days also they are rejecting my request for refund.I have already submitted all the pro...

Jun 22, 2020 by INNINGSON joy

Refund of Fraudulent Transaction thru PayU money Portal (Individual) ^Closed

Dear Sir, Please find below the details of my transaction which was done on *th Jun,****. Merchant Key: uKl*dK*W Merchant Salt: RkndcZPBtC Merchant ID: ******* The above transaction does not reflect on the PayU account nor on the portal ...

Jun 21, 2020 by Babu P.S.Moni

Wrong number recharge (paytm & d2h) ^Closed

I have recharge through paytm but by mistake my recharge has been mobile number ********** instead of ********** reference number is MP**************** Kindly refund the amount ...

Jun 21, 2020 by RISHI GUPTA

Wallet Fraud (PayTM) ^Closed

On **th April, I suddenly had * back to back transactions on my paytm wallet and my paytm balance gets consumed. There was no OTP, no other security check, but the balance got arbitrarily deducted from my paytm wallet. I followed up multiple t...

Jun 20, 2020 by Somnath Mitra

Paytm blocked my account (Paytm payment bank) ^Closed

I have ****+ balance in my account and paytm blocked my account. Paytm asked me kyc documents, I have shared * times these documents but paytm closed the case and on new case ask again these documents. ...

Jun 19, 2020 by Adarsh Choudhary

Credit card unwanted bills (Hdfc) ^Closed

I am being cheated by HDFC credit card with unwanted bills even after closing the card ...

Jun 19, 2020 by Sudharson N

Sbi credit card financial charges and support service (Sbi Credit Card) ^Closed

There was dispute transaction on my sbi credit card .I wrote the mail to sbi and no one update. I paid the ammount excluding the dispute transactions which was *** and sbi gave me **** financial charges of it. I raised the concern and at least...

Jun 19, 2020 by Anurag kant

Money bazar (Balling Ganesh goud) ^Closed

I applied for personal loan on online **** paid again to paid ***** I paid again ***** to paid. I paid **** then I told no balance show the balance screen shot I sent it *** bal is there he ask me send *** also they torchered me to pay . Days...

Jun 18, 2020 by Balling Ganesh goud

Indian railways tourism corporation (Phonepe) ^Closed

I got a call from phonepe person name on true caller Psycho rider(**********) he said indian railways tourism corporation want to return your money **** rupees.and he send some pay option. after that my money is automtically deducted from my ac...

Jun 18, 2020 by Pooja

Against insurance co tpa (Oriental ins co rakshatpa) ^Closed

Reimbursment claimed towards opd treatment taken from Homeopathic doctor to reduce the impact of hypertension of my child suffering from cerebral pulsy/hypertension. The co. has reimbursed the same opd exp. from the same doctor for the year end...

Jun 18, 2020 by Raj Kumar

Trimmer product not delivered (Retired ) ^Closed

I have made payment on ** of may INR ***/- by Paytm. But till today no response from company. ...

Jun 16, 2020 by ANIL MADHAV HIRWAY