File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Cashback not received (Citibank) ^Open

I have purchased an iPhone *+ on the Citi bank credit card on **st October **** Amount Rs. *****/-. There is an offer of **% cashback on the Citi bank credit card on iPhone *+. I have also attached the charge slip of that transaction where it i...

Jun 29, 2019 by Shanu kumar singh

HDFC home loan insurance (Hdfc Bank) ^Open

I was never told about insurance on the home loan. Now I am being forced to take one. When I denied taking the insurance, I am told that the loan will not be disbursed. I have written multiple e-mails to refund my money, as I do not want to tak...

Jun 28, 2019 by Sanjay Narayanappa

Fraud mediclaim insurance company transaction details required from Paytm (PayTM) ^Open

On **/**/**** an online mediclaim policy purchased from the company by name Health care India/Health India. Paytm provided payment gateway support to this fraud company. Health care India has a website www.healthcareind.com and customer suppo...

Jun 28, 2019 by Surendra Vijay

Paytm not processing cancelled jet airways flight refund (PayTM) ^Open

I have been chasing PayTM for my cancelled Jet Airways flight refund but every time they say that we are taking your request on priority but do nothing about it. It is almost three months now and I have still no news on my refund....

Jun 26, 2019 by Rohit Dugar

Not getting refund amount (PayTM) ^Open

I tried to order a laptop Asus vivobook ** (core i* - *th gen) on ** June **** by paytm whose cost was Rs **,***. But my order has failed and an amount of Rs **,*** get debited from my account. I checked the transaction statement and it's showi...

Jun 24, 2019 by Prabhu Kumar Bishwas

Phonepe transaction successful but money not deposited to my bank (Phonepe) ^Closed

I am a phonepe merchant. I received **** rupees payment via Phonepe merchant QR. Phonepe merchant application showing transaction was successful but the money not deposited to my bank. They are not helping nor reply to my mail....

Jun 24, 2019 by Rahul Paul

Fraud loan created (Andra Bank Rallapalli) ^Open

We have raised a complaint but it's closed without resolution Complaint No: AD************** and raised one more complaint No: AD**************. This loan was not applied from our side which amount was not utilized. We checked with bank team th...

Jun 24, 2019 by K Madhusudhan

Paytm postpaid bill (PayTM) ^Open

On **th May, my Paytm account was hacked. I immediately complained about it to Paytm customer support team and they advised me to drop an email to them. I have requested them to immediately block my account and have shared the required details....

Jun 23, 2019 by QAZI FAKHIR

Fraudly withdrawal of ***** any person by ATM machine. I received ***** by the bank and due amount *****. ...

Jun 20, 2019 by Pankaj ostwal

Cancellation was not done when requested and done when not requested (PayTM) ^Open

I have booked a ticket (********) from JANGAREDDY GUDEM to Eluru on **-June ****. Since I had to cancel my journey I tried cancelling at *.** pm while the bus is at *.** pm. The cancellation was not successful due to app error. I have attached...

Jun 20, 2019 by Vandrangi seshu kumar

Refund against dispute not credited (Google Pay) ^Open

I have opened a dispute on Google pay for transaction done towards Tata sky UPI payment of Rs. **** since **rd May ****. Rs ****.** debited from a/c ****** on **-**-** to VPA billdeskpg.tatasky@icici (UPI Ref No ************). Their chat suppor...

Jun 18, 2019 by Pradeep Patil

Account got blocked (Citi Bank) ^Open

I have a Citi Bank salary account. My account is blocked for an online transaction done in a shop long back. Citi bank needs Shopkeeper's personal information. Shopkeeper denied me and also Citi Bank executive. He states why would I provide my ...

Jun 17, 2019 by Abhishek N Rao G

SBI PADI housing loan fraud and no response from branch manager (SBI PADI) ^Open

This complaint is with regard to the non-responsive behaviour from SBI PADI BRANCH Chennai officials Mr Karthikeyan and Mr Naresh, Branch Manager. An amount of Rs ****** was withdrawn from my SBI savings account towards housing loan (details at...

Jun 16, 2019 by Seshasai Parthasarathy

Unauthorised debits done (Mobikwik) ^Open

I was just going through some insurance policy that was displayed in Mobikwik as an advertisement. While filling all details I came to payment step and I stopped there and did not proceed. But still, there is a debit of Rs.** on **.**.****. Aga...

Jun 16, 2019 by Bheemappa Bandikeri

Google pay not paid my amount to bharat gas (Google Pay) ^Open

I had paid to Bharat gas on ** January **** through google pay and payment was a failure at the Bharat gas site. Neither google pay returned my amount nor Bharat gas. I had raised the issue at Bharat gas portal but they denied and said to appro...

Jun 16, 2019 by TAPAN KUMAR PATI

ATM/Debit Card amount deducted twice (Hdfc Bank) ^Open

My father swiped his ATM/debit card of HDFC bank in a hospital in Dombivli (Dist: Thane, Maharashtra) to pay the hospital bills. The first time the POS terminal didn't work, no receipt came out. So, he swiped in the second POS terminal and it w...

Jun 16, 2019 by Shailendra Kulkarni

Issue of void cashback code by paytm (PayTM) ^Open

Purchased * products from Paytm using code BIJLIBILL*** & other promo codes in the month of April and May for which I have received coupons to redeem cashback assured against successful EB payment. Among these * codes, one code received against...

Jun 16, 2019 by Usha

Balance deduction from account (Kotak Mahindra Bank) ^Open

I have not any credit card but my credit card bill generated and Rs **** deducted from my account. I did not do any shopping because I have not credit. Why my balance is deducted from my account. I want to return my money back. ...

Jun 15, 2019 by Sandeep kumar

Hdfc credit card settlement not done properly by the bank (HDFC Credit cards) ^Open

I started using HDFC Credit card since **** and my card expired in **** when I was in Bangalore and I was told that the new card has been sent to my Bangalore residence but I never received it. Since then I have been making payments without eve...

Jun 14, 2019 by M Sreenath

Fraud transaction through UPI (Hdfc Bank) ^Open

On **-**-****, in the morning fraud transaction of Rs. ***** had taken place from my HDFC bank saving account. Immediately I blocked my account and debit card and internet banking as well. I also gave written complaint in HDFC bank by filling ...

Jun 12, 2019 by Chandra Prakash Gupta