File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Complaint against Adarsh credit society udaipole udaipur (Adarsh credit society udaipur) ^Open

i have deposit money in adarsh credit society udaipur branch from **** and **** year in form of FDs currently all FDs are matured but to day no any branch of society is open for transition from last i year kindly cooperate and refund my valua...

Apr 20, 2020 by ANIL SARASWAT

Amount refund related (Google Pay) ^Open

We have done a payment of rs *** for train at * april **** fut transation failed through google pay after so many times trying to contact google pay customer care they ask personal secret information atm card no expiry date cvv and otp they as...

Apr 19, 2020 by Adarsh dwivedi

False reporting to cibil crif Experian bureaus (Zest Money) ^Open

Dear Sir, I was using zest money account.I have taken * loans from them and paid all in due time.When I applied top loan in SBI they fetch my cibil / crif highmark reports from the respective bureaus. SBI told me that you have taken a loan of ...

Apr 14, 2020 by SANJEEV KUMAR

Loan Fraud Case (Reliance Finance Limited) ^Open

I applied for a loan in Reliance fiance limited,then I got a approval letter from the company.First they ask for processing fees of **** which is refundable..So I paid the processing amount,then they ask to pay for loan security fee of rs-*****...

Apr 13, 2020 by MOHAMMAD Ammaz

Payment not refund (Cashbean) ^Open

I do a payment to cash bean for one loan amount ..i did't get refund still yet,every time i called they give me new TAT...it's like ** days my concerns not resolved...

Apr 12, 2020 by MANASH KUMAR PATRA

Fraud (paypoint.ind.in ) ^Open

Sir my name is Anil Kumar Paikaray.Paypoint india took my Rs-****** for csp. A/c Holder name is-SHYAM GOSWAMI.A/C NO-**********.IFSC CODE-KKBK*******. KOTAK BANK. HER MOBILE NO IS **********...

Apr 08, 2020 by ANIL KUMAR PAIKARAY

Money not refunded by Adarsh cooperative credit society udaipur fatehpura branch (Adarsh cooperative credit society ) ^Open

Adarsh cooperative credit society of udaipur (rajasthan) fathepura branch is not giving my money, Amount is big ND dates r matured more than a year. Nobody is helping me in the branch. Please help me in getting back my money. I'll be obliged...

Apr 06, 2020 by Naina jain

Fraud activity in my credit card and debit card (PayTM) ^Open

There was approx. Rs.*****/- deducted from my various account using credit card and debit card Request you to kindly investigate and help me from this issue and defaults which has to be paid by me. I have also raised complaint cyber crime ...

Apr 03, 2020 by Sankaran Ganesan

Refund (Karur Vyasya Bank) ^Open

My ECS OF **** refund is come from karur vysya bank to canara bank Acc No ************* CNRB******* on**/*/****with the NEFT REF NO N*************** but it not credit to my account ************* please resolve my complaint ...

Apr 03, 2020 by Dinesh chandra fulara

Loan (IDFC first loans) ^Open

Sir mene ek loan liya tha idfc first bank se jisko mene march ** **** ko rs **** amount jama kar forclose kar diya tha jiski har mahine ki ** tarikh ko emi kati jati thi forclose hone k baad bhi company n mere account se april mah ki ** tari...

Apr 03, 2020 by Sabil khan

Refund not done (IRCTC and SBI) ^Open

I had booked a ticket for journey from secunderabad to titilagarh in irctc website on **th march.. Money is paid from my account but ticket got failed and refund is not done till date.... Please guide me...

Apr 02, 2020 by Biswanath Rana

Repayment not updated (Cash bean app) ^Open

I have done repayment of my loan which i took in cash with in due date but it's not updated in app. And i have raised appeal and mailed them regarding the issue but they haven't updated the status. But now they are saying your amount has been p...

Apr 02, 2020 by Lakshmi Narayana P

Adarsh Credit Cooperative Society Matured amount in FD (Adarsh Credit Co-operative Society ) ^Open

I am having large amount in Adarsh FD and savings account. Many FDs have matured. But all my money is blocked. Guide me to recover the amount.....

Apr 01, 2020 by Narendra kumar agrawal

Fraud of annual charges on credit card (Sbi Cards ) ^Open

Hi I was sold the credit card by the sales person saying it has one time fee of *** you need to pay no annual charges . I paid ***rs and later blocked it since it was lost and didn't request for new one. After few months I read the...

Apr 01, 2020 by Kashif Anis Ahmed Baksh

Money loss through Google pay (Google Pay) ^Open

Sir iam writing this complaint because I lost money through Google pay .I was trying to send money to friend the was debited from my account but the money is not credited to my friend's account I tried to send money again by my another account ...

Mar 30, 2020 by Arjun Krishna

Package not delivered (Paytm upi) ^Open

I have deal for an Youtube channel buying, and he asking me send The money first and after i send ****, the half amount he asking for full payment and i send other ****, after that he didn't provide me the youtube channel password and mail id, ...

Mar 29, 2020 by Rupkumar patra

Fraud transaction (PayTM) ^Open

I was fraudantly guided to a transaction of Rs *****/-and withdrawn by unknown person. Listed below are the relevant information. My Mobile no. ********** Fraud transation: Through Paytm and linked Central Bank account number ********** ...

Mar 27, 2020 by Sudhir Kanbargi

HDFC Investnow fraudelently deducting money from my hdfc bank account without consent or authorizati (Hdfc Bank) ^Open

There were * debit transactions of **** rs. on **th March **** with the description as mentioned below. I have never authorized any SIP through Investnow till date, but they fraudelently deducted Rs. **** ( * x ****) without my permission an...

Mar 25, 2020 by Sayam Roy

Unauthorized deduct payment from my hdfc bank account without OTP (hdfc bank jumri telaiya koderma jharkhand) ^Open

**.**.**** somebody deduct payment *****.** rs from my Hdfc bank credit card without OTP.,now bank email me statement that I have to pay all money.this is bank responsibility without OTP how can anybody deduct payment.pls enquiry asap...

Mar 22, 2020 by Indradeo saw

Personal loan fraud monika finance (Monika Finance) ^Open

I was looking for personal loan and found this monika finance. Got a call from Vikas who said they do private finance. Asked me to send documents. Then they sent loan agreement and asked to deposit Rs.****/-. Then asked to deposit *****+****+**...

Mar 21, 2020 by Srinivas S

Package not delivered (Shopype.com) ^Closed

I ordered Redmi note * pro on *th Nov **** price Rs.***** from ShopYpe.com payment through Phone Pe app...Till now I didn't get my package and can't track my order...the helpline number and website is not working...please can you help me to get...

Nov 13, 2019 by Zairemsangi

HDFC BANK FRAUD (Hdfc) ^Closed

On **th of Sep HDFC has booked online FD of my amount without informing me. now they are saying i can’t liquidate the amount for next five years. I’m in urgent need of money and ready to bear the losses for breaking FD. but bank is saying t...

Sep 13, 2019 by Aparna Kumari

Fraud in the name of investment (Chendur fincorp coimbatore ) ^Closed

My name is jagadeesvaran I am from Coimbatore and I have invested ***** in daily interest basis MLM company. Company name chendur fin corp. My company ID number is CFC*****. I joined on ** Feb ****. The company promised that I will earn daily ...

Sep 12, 2019 by Jagadeesvaran

Fixed deposit not received in my account (Hdfc Bank) ^Closed

I have an account in Hdfc bank branch Manali HP. In the month of August ****, I opened one fixed deposit in the same bank for one year. This year August **** my ***** Rs. fix deposit was mature. But the bank didn't send that money in my account...

Sep 08, 2019 by Anuradha

Regarding axis bank (Axis bank ltd ) ^Closed

...

Sep 08, 2019 by SURESH KNSOLIYA

Debit card annual charges (Hdfc Bank) ^Closed

I have never requested for a high featured card which attracts annual charges and requested them to provide a normal card. Even after writing them to change my card they have charged me annual charges. Similarly, my wife’s debit card is block...

Sep 04, 2019 by Lalit

Account blocked and wallet money fraud (S Ride) ^Closed

Sride app was being used by me for the past few months. One day suddenly the app was blocked without being given an opportunity of being heard on an unknown complaint and my money in sride wallet has been confiscated. Very unprofessional approa...

Sep 02, 2019 by VIKASH NAHATA

Payment not refunded (PayTM) ^Closed

My movie show was cancelled and I was to be refunded the amount but I didnt got for the same and not a single executive is replying my complaints and not picking up phone calls. Please do the needful....

Sep 02, 2019 by Krishan pal singh mourya

Unable to use airtel bank amount even after submitting documents many times (Airtel bank) ^Closed

I am unable to use airtel bank amount for a long time. I am calling customer care every day but no solution. They ask me to send the documents every single time. This is a pathetic service and clear fraud to keep the money without getting used....

Sep 02, 2019 by Srd

Address not updating in HDFC bank account (Hdfc Bank) ^Closed

Bhankroat branch collected my documents to update the address in an account but now they lost my documents and refused to update the address. Mr Manish collected the documents from the last * months I don't have credit and debit card of hdfc b...

Sep 02, 2019 by Jitendra Sharma

Paytm not closing my account permanently (PayTM) ^Closed

Paytm is not closing my Paytm account permanently after many requests as I have told them to forfeit all types of wallet balances but still they are not closing my Paytm account permanently....

Aug 30, 2019 by Himanshu Verma

Refund not made by Paytm for flight tickets (PayTM) ^Closed

I have booked flight tickets to srinagar at the time of independence, due to curfew there in kashmir, indigo has said they will refund you back the full amount on cancellation. I have cancelled my tickets. Indigo has refunded the amount to payt...

Aug 29, 2019 by Danish Haider

Bank opened the RD out of my consent (Hdfc Bank) ^Closed

The bank has opened the RD out of my consent and concern. And now I want to close the RD....

Aug 28, 2019 by Kanika

Betrayal by the bank (IndusInd Bank) ^Closed

I had applied for a home loan in IndusInd bank finance department. Everything finished loke site, home, office verifications and also sanctioned my loan amount rs. ******. I and co-applicant's are signed in agreement then given to me mod format...

Aug 27, 2019 by SARAVANAN

Declining to refund (PayTM) ^Closed

I booked a bus ticket from PayTM with Order No. ********** on **th Aug ****. I even raised query on PayTM with Query Ref no. ********* I contacted PayTM help center on ** Aug **** and wrote something like this. My bus got cancelled midway ...

Aug 27, 2019 by Yashpalsinh Solanki

Improper recharge and no benefits received (PayTM) ^Closed

I used paytm to recharge. My number is BSNL, but the auto recharge happened with airtel. Paytm advised me to check with airtel and get a written statement from them, and airtel replied to me that they cannot do anything on it, please check with...

Aug 27, 2019 by MUKESH MURALEEDRHARAN

Package not delivered (PayTM) ^Closed

I recharged my videocon D*H connection on **th Oct **** with OMNI HD yearly package for Rs. ****. The services discontinue as of *th August. I have been told that I have done an insufficient amount of recharge and hence only this much subscript...

Aug 12, 2019 by Kushal Prahladbhai Prajapati

Refund not received (State Bank of India ) ^Closed

I had returned * items to Myntra but I haven't yet got the refund. Myntra customer care said that they already issued a refund in my SBI bank account. SBI says they have no record. They even refused to check the bank reference number that Myntr...

Jul 31, 2019 by Namrita

Consumer harassment done (Hdfc Bank) ^Closed

* months ago, I applied for the current account at HDFC Bank. Since then my account has not been opened. From the last * months, I have been stuck in the bank. Due to not opening the account a penalty of up to Rs **,*** has come up and I am una...

Jul 18, 2019 by Saurabh Katiyar

Phonepe transaction successful but money not deposited to my bank (Phonepe) ^Closed

I am a phonepe merchant. I received **** rupees payment via Phonepe merchant QR. Phonepe merchant application showing transaction was successful but the money not deposited to my bank. They are not helping nor reply to my mail....

Jun 24, 2019 by Rahul Paul