How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.
The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.
India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.
Famous Banks in India
1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.
The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.
Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041
2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.
The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.
Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061
3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.
ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.
Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724
4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.
Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.
Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801
5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.
The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.
Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807
Top Banking Complaints in India
According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.
Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.
Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.
The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.
1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.
2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.
The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.
3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.
4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.
Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.
5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.
How to resolve Banking complaints?
1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :
State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555
2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.
3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.
The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.
4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case against the Bank in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.
So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.
I have taken a loan of rupees ***** from mpocket , but due to covidor lockdown I loss my part time job and I am a student so I am unable to pay now , but they regularly calling me many times , and force to pay loan with so much overdue charges ...
Apr 01, 2021 by Anand Bedi
I was deposited rs ***** on **/**/**** in Sahara e-shine and my maturity amount rs ***** on date of **/**/**** complete but my amount not receive yet they told me the head branch in not realising amount....
Apr 01, 2021 by Abhishek Ojha
I imported money from my account but money got deducted but not added in my wallet I have attached proof...
Mar 31, 2021 by Nikhil Naladkar
My customer ID **********, i try to FORECLOSE my one freedom credit line lone from March **, I paid entire amount March **, foreclosure payment not updated to my app.this is my issue i request more than * weeks daily I am writting dhani about...
Mar 31, 2021 by Umar Barook
The useless people of paytm are keeping money with them not setting the transactions and lost business of around ****/- which they disabled my merchant I'd without informing me....
Mar 31, 2021 by Bhupesh Grover
I had booked a roundtrip flight on Paytm from Hyderabad to Chennai on **th February **** for **th March and **nd March ****. But the flights got canceled cause of the lockdown. I assumed a full refund would be initiated automatically but Paytm ...
Mar 31, 2021 by Pooja SP
RB bank activated R shield without any consent on my platinum credit card i asked them and file a complaint to close the card they denied due to acitve service of scheme when i asked them what scheme then i came to know its r shield plan is act...
Mar 31, 2021 by Ashutsoh mongia
Dear sir, I have ordered a mobile on Paytm Mall at ** march ****, order id is: *********** After a week I got the mobile, but very much shocked to see that it was a used mobile with a lot of scratches and missing accessories. So as per...
Mar 31, 2021 by Arunkumar
I'm Vijay . * year's back I'm took one loan form ur organization . Past of year's I pay my loan regularly even I'm admitted in hospital also. But covid-** my mother health not well so * month only loan amount **,***/-. pending But from the...
Mar 31, 2021 by Vijay
I have booked flight tickets using bhim upi payment gateway. Transaction not failed but amount deducted. When i raised complaint they reply that amount credited to receivers account. However when i call receiver (goibibo) they are saying they h...
Mar 31, 2021 by Nitin
I placed an order to recharge my jio number **********. The amount was deducted from my hdfc bank account on **th march ****. I got a message that amount transfer was successful and later on screen that it failed to recharge. No mail or mess...
Mar 30, 2021 by B P Singh
I HAD OPENED TWO AC.WITH SAHARA CREDIT CO OPERATIVE SOCIETY LTD. AFTER MATURITY CO. IS NOT RETURNING MY FUND....
Mar 30, 2021 by DIVYA PANDEY
I tried to place an order on **/**/****. During which i tried to add Rs **** in future pay wallet. Amount was deducted from my bank account but is never aaded to my wallet....
Mar 29, 2021 by Devyani Bansal
False claim- there was no scratches . Simply **% paint depreciation they did. New car all add on policy was present...
Mar 29, 2021 by Sanjay K
Their recovery team unlawfully calling all the people in my contact list and abusing them. close the loan but they don't reply to my mails but call people in my calling list and abuse them. They use are calling different different calling # Tel...
Mar 27, 2021 by ashish kumarjha
I would like to draw your attention regarding Sahara credit cooperative society delay in Payment of my matured amount approx. Rs ****** ( Rupees one lack fifty five thousand five hundred only) Amount matured on date **/**/**** already. Inv...
Mar 27, 2021 by ANIL KUMAR MISHRA
I am an existing customer of Axis Bank for last several years. I am using Neo Credit Card of Axis Bank and making regular payment of my dues on or before due date regularly. With reference to above captioned complaint number *************** d...
Mar 26, 2021 by Vipul Chandra Singh
I have booked a Balance transfer through SBI site for ₹***** on *th NOV **** for *** days which will end on * May **** with intresr charges of *.*% per month and zero processing fees as per there site details a. Now In Dec when the first b...
Mar 25, 2021 by Karishma Taneja
I am very disappointed with SBI services.I have Sbi central card and got four e voucher along.But My voucher gets expired and I was unable to use because No central malls were opened during Lockdown.Despite raising complaints,They were not help...
Mar 25, 2021 by Sagar Malik
I did a transaction using google pay on **th January,****. Money **,*** Rs got debited from my account and the receiver didn't receive the money.I raised multiple tickets & contacted google pay support team many times. Please help me in getti...
Mar 24, 2021 by N Radhakrishna Reddy
As continuation of my previsions complaint, even though sent many emails to SBI demanding for answers SBI have not replied any thing except paying more and more every time, Hence as email received on **/**/**** by SBI my due amount was ***.** a...
Jan 04, 2021 by Ganesh M
On Dec * - **** I made an UPI Transaction to pay my loan EMI of **** to Finnovation TechnoSolution PVT Ltd. Amount Rs.****.** was debited from MY SBI bank account including Finnovation Charges. But that amount was not sent to them and transacti...
Dec 31, 2020 by Anguraj T A
Sir...I am college students..due to sudden demises of my father on April **** my family faces many financial problem..I always repay loan on time..but my family pension has not yet been made * month..I am not able to repay my loan..I already se...
Dec 28, 2020 by Aastha Verma
Money deducted but receiver not confirmed payment I used sbi mops to pay fee for IB ACIO exam. Initially it had shown successful but later it showed unsuccessful. Now they are asking to pay again. Even google pay said that to make an enquiry w...
Dec 27, 2020 by DEBRUP SARKAR
Mobikwik Registered Number (**********) I Have Made Rs *** Recharge On **/**/**** Order No MBK*********,Only Showing Successful But Recharge Not Received,Vi also Said There Is No Recharge Done On Given Date So I Raised Complaint But They Are Sa...
Dec 25, 2020 by Pramod patil
Axis bank is not following any directive of RBI.Axis bank has made my life difficult,as i have been applied for loan moratorium for postponement of my loan EMI,as you would know oil and gas survey job in ONGC field and in abroad is still not be...
Dec 22, 2020 by deepak bhadauria
Had taken loan on mpokket and due to lockdown was not able to repay it. They didn't have any moratorium rules according to rbi and kept on adding daily penalty which is usually wrong. Now they are calling and harassing me to pay or they will c...
Dec 20, 2020 by Shreetam Patro
Over Limit Charges levied despite credit limit available - Card No. **************** Available Credit Limit as on **.**.**** = Rs ***** /- Date of levying over limit charges- **.**.**** Total Net Purchases / Debits till date of levying over ...
Dec 09, 2020 by Vishal Desai
I have paid rent through ****** credit card and my transaction details like Refno: **************, payment orderno: *************, Date of txn: ****-**-** **:**:**, Amt of Txn: *****. this amount is credited to some other person. Name: Aamir g...
Dec 08, 2020 by Suresh akula
I have taken the rental property through NoBroker and in agreement its mentioned that the time of vacating the house, I(tenant) will take care of cleaning and painting then NoBroker would not deduct any sort of amount from deposit amount of * l...
Dec 03, 2020 by Suresh Kumar
I have placed the order on dated ** nov **** .to redeemed a full amount of axis small cap fund- direct plan rs *,**,***& axis blue chip mutual fund amount **,***. I have already complain many times that if order were not successful so why my h...
Nov 28, 2020 by Deepshikha kashyap
ALERT: You've spent Rs.*****.** on CREDIT Card xx**** at APBLUTIL on ****-**-**:**:**:**.Avl bal - Rs.*****.**, curr o/s - Rs.*****.**.Not you? Call ***********....
Nov 20, 2020 by Mukesh kumar moyal
I was booked ticket in December from MakeMyTrip and I was paid emi due to corona pandemic situation airline cancelled the ticket and they provided refund to zestmoney and zest money processed my refund before * month but still I didn't received...
Nov 19, 2020 by Rupesh Pasi
Hello I am Carolin Merces I have taken a consumer Loan from capital first and now they are charging me **** for bounce Charges when I have checked my CIBIL Score they didn't closed my account and I have paid my all emi but still they are chargi...
Oct 27, 2020 by Carolin Merces
I used the credit card for online purchase at amazon but without informing me the amount is change into loan emi and I already paid the amount into credot card before due date. I already charge of EMI processing fees of Rs.** and my credit limi...
Oct 26, 2020 by Pradhant garg
On **.**.**** I takened loan from DMI Finance through Zest Money i cleared all outstanding amount till today they are not providing NOC And Not Report TO CIBIL .Still my CIBIL Report showing outstanding amount.other lenders are not approving my...
Oct 20, 2020 by RAJESH SHETTY
I have takened loan from zest money on **.**.**** Rs *****/- next month i cleared all outstanding amount. till today they are not providing NOC Also My cibil reprt showing an outstanding amount Loan ID: ICIDIC****A*...
Oct 20, 2020 by RAJESH SHETTY
THIS IS SHVA KUMAR PAWAR I HOLD CREDIT CRD WITH SBI BANK I DID NOT USE CREDIT CARD FROM WHEN I TAKEN YOU CAN CHECK TRANSACTION OF CREDIT CARD FROM LAST YEAR FROM PAST * MONTHS THEY ARE SAYING THAT YOU PAY BILL LOOK INTO MATTER WHAT IS THIS PLZ...
Oct 15, 2020 by Shiva kumar pawar
I had made a transaction of Rs *,*** on my SBI credit card on Sep **'****. I partially cancelled it and got a refund of Rs **** on Sep **th. My bill generation date was Sep **th. I paid the total outstanding amount - Rs ****. In my October mont...
Oct 14, 2020 by Janitta James
I had a Digital product loan with Bajaj Finance ltd. ECS deduction from SBI, The loan date was on *nd day of every month. for the month of Oct **** the same were not deducted from by ECS showing insufficient fund on account. But the account has...
Oct 13, 2020 by Vishnu V
How to file a complaint against Company?