File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Car documents not offered (Indian Overseas Bank) ^Open

I have purchased our medavakkam branch seized car from M/s. Rasul Agency on last year July. Delivery challan only given to me. But still the documents not transferred to my name and hypothecation also not removed. If any issue about this car p...

Jul 28, 2020 by Prabakaran

Refund (Humara India credit cooperative society limited) ^Open

"Humara India credit cooperative society limited" is a company by Sahara group. It was collecting monthly amounts from the investors and providing total money on a maturity date. We have invested ******rs to this company and the maturity date ...

Jul 28, 2020 by Rahul Pal

Fraud done through PAYTM via phonepe merchant (Paytm Payments Bank Limited) ^Open

on **th march someone from phone pe has called me telling that I have won a cashback but when i checked my phone it was hacked by that person ,Then suddenly money started debiting from my account. Till the time I understood that it was a fraud ...

Jul 28, 2020 by Surbhi Singh

Money is withdrawn through paytm from my saving account without intimate to me (bank of india nranch GK part 2 new delhi) ^Open

dear sir, my name is Mangal Singh and I have my salary account with Bank of India greater kailash part * new delhi. my account number is sb ***************. from **/**/**** i am not getting any Alert message from Home brach. I have entered m...

Jul 28, 2020 by mangal singh

Account debited without my consent (Bajaj Fin Serv) ^Open

I had purchased a mobile by taking *% loan from bajaj finserv and they had provided one month netflix subscription for free. After one month they debited my account for ₹*** to renew my netflix subscription whereas i have cancelled my netflix...

Jul 28, 2020 by Varun aggarwal

Kapil Chit Funds Kapil chits payment delayed for 14 months (Kapil Chit Funds Pvt Ltd) ^Open

Hello Team, I am B.VenkataRao subscriber of kapil chit ref no:FPLT**J-** Palasa branch, Srikakulam, Andhra Pradesh. I participated in the auction held on date-**-**-****. I submitted all my sureties, guarantees and * cancelled cheques that a...

Jul 28, 2020 by praveen

Hdfc bank personal loan (Hdfc Bank) ^Open

As I mention due to covid** I m unable to pay personal loan amount as I lost my job and now bank recovery agency is thretan me and using abusive language and they threatan me that if I will not pay this they will beat me and they have very good...

Jul 28, 2020 by Dharmik

Aoke club Money is missing but debited from my account (I recharged money in facdorclubs The money is debited from my bank account but there is no recharge in miileclubs ) ^Open

I have recharged cash from my mothers UPI payment address of *** rupees in miileclubs and payment is approved and got confirmation email too but when I checked the account the amount is zero. I have contacted them but no response. Kindly resolv...

Jul 27, 2020 by BolluNihanthReddy

Accepting SIP but not adding in my account (Paisabazaar) ^Open

I have been doing SIP with PaisaBazaar for last * months . Every month PaisaBazaar deducts money from my bank account for mutual fund SIP, but to my surprise when I checked my account, they are not showing the amount which I invested in last...

Jul 27, 2020 by Amit Arora

I lost my money because of applying of loan in Adithya Birla finance company (Adithya Birla Finance ) ^Open

I have applied for a personal loan in Adithya Birla finance on **/**/****.after *days some one called and they said that u application is under process and they asked bank details,PAN Card , Aadhar card and one passport size phot after that the...

Jul 27, 2020 by Gangadhar HR

Money invested matured but not received (Aadarsh Cooperative Society) ^Open

my family invested in RD of aadarsh cooperative society with a cumulative amount of rs******* apprximately all together but due to the scam we are unable to get the money back and we are facing huge financial crisis due to the loss of hard ear...

Jul 27, 2020 by xyz

Fraud Paytm Transfer (PayTM) ^Open

A man duped me for **** by making me transfer to his upi from my paytm account. Help me as i have not receiving any replies bu paytm support....

Jul 27, 2020 by Ayush Jain

Illegal credit card charges (Sbi) ^Open

I was provided with a free credit card by SBI and at that I was told there will only be a minimum annual maintenance fees.But from the very next month they started charging mee fees for some Card protection plan and after I refused to pay that ...

Jul 27, 2020 by Manasjyoti Deka

UPI Payment HDFC bank account linked But pin not working I can receive money in this account but c (Hdfc Bank) ^Open

UPI Payment HDFC bank account linked - But pin not working - I can receive money in this account but cannot send. The msg. I get is NO. OF PIN TRIES EXCEEDED which is not correct. Even I have changed the *-digit pin, still it does not work and ...

Jul 27, 2020 by Gopal Singh Bohra

Education loan (Reliance Finance Limited) ^Open

Mai education loan ke regarding apply kiya tha, fir call back aaya sara proces bataya , aur processing fee m**** bata . Mai****paid kiya fir kuchh der bad message aaya ki aapke account me ******deposite ho gya verification ke liye **** bhejiye ...

Jul 27, 2020 by rohan jaiswal

Refund has not been processed (Google Pay) ^Open

I made payment to Hathway through Google Pay on July *,**** only response I get is we are working and will get back in *days. Lost my patience contacting them...

Jul 27, 2020 by Supriya

RBL bank recovery agent threatened me to harass for loan already on moratorium till August (Rbl Credit Card ) ^Open

Hi, RBL LOAN ACCOUNT # **************** CMS RBI Complaint # *************** I have been threatened by your recovery agent ********** vipul stating if I don't pay my EMI for loan then he knows how to recover money from me, he also thr...

Jul 27, 2020 by Daljeet Kaur Gurupreet Singh Sodhi

Regarding credit report (ZestMoney) ^Open

Hi, This is to inform you that regarding my credit report i have borrowed a loan with zestmoney Dmi finance i didn't missed any payments but Zestmoney was reporting wrong information to credit bureaus i am very disappointed with there servi...

Jul 26, 2020 by FOUSIA S

SBI Card Issue (State bank of India Bangalore ) ^Open

Hi All, I had been using SBI card since **** , due to usage basic card was upgraded from pre , signature card . recently card was renewed without my permission where i wanted to close the signature card , several times req team to cancel the c...

Jul 26, 2020 by Thippesh

Took money for profit promising in Share Market (Shree Maruti Capital) ^Open

This person who named himself Priyam and said that he is SEBI registered took **** for 'Learning and Account Handling ' and then asked for my UPSTOX account I'D password and said that he would return my loss if he would be making through my acc...

Jul 26, 2020 by Siddharth Upadhyay

Airtel Deducted my money (Airte payment bank ) ^Closed

I hav added ** rs in airtel app by my phonepay UPI, money deducted from my account but its not reflecting in airtel app. in airtel app remaining money showing zero....

Jul 04, 2020 by Monu kumar

Wrong information shrared by RBL bank credit card department (RBL bank credit card) ^Closed

I called RBL Bank credit card department to know about the fore clousure of my EMI. The customer said that I need to pay Rs ***** to close my EMI. I confirmed from him twice that after paying ***** my credit limit will come to actual and there ...

Jul 02, 2020 by Sushant shekhar

Complete fraudulent company (Indiabulls Dhani) ^Closed

This company gave me an offer for Covid relief of *** out of which it states that this money is balance in your emi and theres no balance done. They keep presenting cheques and they destroyed my Account. They are beggars. naam bade darshan chot...

Jul 02, 2020 by Leander Betkar

REFUND not received (Airtel Payment Bank) ^Closed

REFUND not received, for incomplete Transaction Bank reference number:************ Payment bank wallet: **********...

Jul 02, 2020 by Suma Das

Money debited from account but not credited in airtel paent bank wallet (airtel payment bank wallet) ^Closed

I tried to add money in my wallet from upi gpay and it was successful and deducted from my account but not credited in my wallet.. And there is no return and no option to file a complaint in airtel payment bank wallet apps.. UPI Txn id ********...

Jul 01, 2020 by Samuel panmei

Taking money for Paytm kyc (A to z computer) ^Closed

Sir maine aaj kyc karayi unhone mujse ** rs liye hai sir aap ispe action lijiye please...

Jul 01, 2020 by Mohit

Your last payment attempt of Rson Jun09 PM for Jio number was unsuccessful Please try again Trans (Bank of India) ^Closed

Maine jio ka recharge kiya tha our recharge unsuccessful hua phir bhi humare account se *** rupye jio company ne kaate our ** din ka time diya ki ap ka kata hua amount ** dinon mai bapss kar de ge * din nikal gya hai abhi tak amount bapss nahi ...

Jul 01, 2020 by Ram dev

Proceeing fee my account credit (Reliance finance limited via chart personal loan) ^Closed

Fwd: Sir, Iam Saravanan v Reliance finance limited via chart personal loan offer **/*/**what's up documents completed submitted on **/*/** for loan approved PDF submitted and processing fee rs ****/- a/c no *********** ,imps ************, cre...

Jul 01, 2020 by Saravanan V

Threatening (Yes Bazaar Finance Limited) ^Closed

They call and threatening me if I am not cancelled the loan from my way they will deduct from my bank ...

Jul 01, 2020 by Sushma kumari

Amount hold by bank (Hdfc Bank) ^Closed

My brother is having education loan from hdfc bank and I am the co-applicant in that loan. I m also having my Salary a/c in hdfc bank, on **th June bank hold my all the amount which was in my account and marked lied on that amount and also my b...

Jul 01, 2020 by Bushra Sheikh

Amount deducted from my bank a c through Google pay (State Bank of India ) ^Closed

Sir, my balance Rs *** is deducted from my bank a/c through Google UPI by unknown persons using Cyber froud. On */*/****. In that transaction ' OTHPG ************ GOOGLE *Zeeshan najeeb' msg show on a/c details. Plz check the txn detailed an...

Jun 30, 2020 by Asmita Kewalram Padole

Refund of money for Failed Wallet Transaction (IRCTC and SBI) ^Closed

Hi Sir/Madam,I have contacted IRCTC many times, regarding this, Please provide a solution tleast this time. I have done a wallet deposit transaction into my IRCTC account on **th November **** for **** rs and it got failed as per the IRCTC wal...

Jun 30, 2020 by Sachin M N

Emi deduction (Kotak prime limited dehradun rajpur road) ^Closed

They have deducted my emi of june without prior notice ,as I have availed moratorium but they deducted cheatly ...

Jun 30, 2020 by Ajay badoni

Annual charges was not told (SBI BANK CREDIT CARD) ^Closed

I have been issued new card and annual charges have not been told and rs. ****/- charges for annual charges. I need waiver of these charges and i am ready to pay rest of amount....

Jun 30, 2020 by Javed Ahmad

Dispute issue (Sbi Irctc Credit Card) ^Closed

We are live and ready to chat with you now. Say something to start a live chat. Estimated wait time is * minute Welcome to Online Legal India, if you need help simply reply to this message, we are online and ready to help. Customer Suppo...

Jun 30, 2020 by Milind Shrinivas Dangate

Sride not processing redeem amount of 3670 (Sride Carpool) ^Closed

I have been trying since **th April to Redeem amount multiple times but Sride is not processing the amount after multiple attempts as well. Every time Sride says that the payment of so n so amount is in process & it will be processed within so...

Jun 30, 2020 by Gourav Kulkarni

Moratorium not provided and behaving like mafia (Stashfin) ^Closed

Stashfin fintech company is not providing moratorium and also threatening me to turn my account in NPA. I have paid some EMI amount in lockdown by selling my gold due to lockdown my salary is stopped, still they have hacked my contact list and ...

Jun 29, 2020 by Manpreet Matharu

Invested money in an unlicensed chitty chit fund run by a neighbour (Kareem) ^Closed

We have invested in a chit fund run by a neighbourhood person.Suddenly, he died. He had not shown us his customers list. Out of trust, we believed him and invested our money in monthly instalments. Along with me, many other have invested. Now u...

Jun 28, 2020 by Samreen Mirza

Personal loan not credit in my account (Pasfar technologies Pvt ktd) ^Closed

Credit loan iam installed open app **** loan **days time get verify Aadhaar& pan card details enter next debit card cvv enter ***rupees debited but loan not credited ...

Jun 28, 2020 by Tamizharasan

Fake Mobile delivered (PayTM) ^Closed

I had ordered Samsung Galaxy A**s from patym n paid Rs. **,*** but the parcel delivered to me had a dead ,old jio phone. Despite of repeated follow up with customer care, they aren't accepting their fraud. Neither they are exchanging product ...

Jun 27, 2020 by Ritu Gupta