File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Security threat and harassment (Axis Bank) ^Open

Name of the complainant - Jasvinder Singh Address - C*F/***, First floor, Janak Puri , New Delhi ******. Mobile - ********** Email - cooljsmb@gmail.com Preferred mode of communication - email Date : **/**/**** Name and ad...

Jun 10, 2022 by Jas Singh

SBI collection team (SBI CREDIT CARD DIVISION) ^Open

My Card Number – **** **** **** **** & **** **** **** **** Already raised complaint regarding my credit card (Reference number ************* & *************). No proper reply from SBI team. I legally raised my both cards and requested t...

Jun 08, 2022 by Narayanan

Wrong Product Delivered (Snapmint Financial Services Pvt.ltd. ) ^Open

Sir, I am a driver with low earnings. I bought drone camera from snapmint with an idea to rent it out in marriage etc functions and earn extra money. I bought it on EMI. Snapmint delivered a *** rupees vaporizer. Even after several calls & emai...

Jun 08, 2022 by Vasant Jagani

Froud my luna ourdar (Coindcx Go) ^Open

Mera ordar luna tha joki compny dwara bina batae luna se lunc kar diya our badle me mere account me luna ko *.***kuch dal diya and ****** luna coine ko badal dala kyoki aaj uska rete *.**** dolar hogya plz help ...

Jun 07, 2022 by Vishnu prasad

Cheated (Dhani) ^Open

I used ***/- for recharge from dhani long time ago later on i saw the total due was ****/- i was unable to believe and then i paid ***/- in dhani app then lateron some agent of dhani called me and told to pay ****/- I'll make account zero and s...

Jun 04, 2022 by Harshil

Fraud by An unknown Person (State Bank of India CYBER CRIME ) ^Open

Dear sir/Madam **/*/** ko sir mere father ke mobile per ek call aayi aur usne kaha mai State Bank of India se bol raha hu aur apki EKYC pending hai usko kerna zaruri hai yadi nahi kiya toh apka account aur ATM band ho jayega fir uske kuch...

Jun 03, 2022 by AZIZ AHMAD ANSARI

Bounce Charges added after making the payments (DMI finance) ^Open

I have taken loans for my marriage with DMI finance with a MoneyTap account. That's the worst decision I have ever taken in my life. But, after making EMI every month, DMI still makes my account bounced, charging hefty bounce charges, which bad...

Jun 02, 2022 by Paarthibba Kumar

Refund is not shown in Lazypay account (Lazypay) ^Open

I got a refund from zomato of some amount of money on **th May which I paid from source account (Lazypay). I sent them mails but not any action has been taken. This is not the first time they are making this with me. This should be stopped and ...

Jun 01, 2022 by Sarat SIndhu Mukhopadhyay

No payment after maturities (Sahara india) ^Open

No payment after maturities in various schemes like Q-Shop, Real state, Sccsl, A. Sale, S.Bhav, E-Shine, etc. invested from **/**/****,**/******,**/**/****,**/**/**** in various brabch office of Sahara at Kasarawad, Khargoan, annd Mandleshwar. ...

May 26, 2022 by Akhilesh Kanungi

Fraud transaction in april 2022 (Dhani Consumer Finance Ltd) ^Open

Dear Team, I getting reminder calls And case filed against me for used amount. This is not right way to deal with customer. Request you to please investigate the case properly and update with solution. There is no otp for april **** month trans...

May 25, 2022 by Raj Kumar

Non Receipt of Maturity Amount of L T Infrastructure Bnds (L&T Infrastructure Finance Company Limited) ^Open

Ref.:- Folio no.:- ******** Certificate no:- ****** ISIN:- INE********* Distinctive nos.*******-******* Allotment date:- **.****** Maturity date:- **.****** Sir/Madam, I have above stated bonds whose maturity date was ...

May 23, 2022 by Shatabdi Dutta

Money deposited to coindcx is neither credited to wallet nor refunded since last 10 days (Coindcx) ^Open

I have made deposit of rs *,**,***/- on ** may ****. It's been ** days but money neither credited to my coindcx wallet nor refunded back to my bank. I contacted support but they have standard reply which says they have not received money. A...

May 22, 2022 by Sapana chhajed

Fraud Transaction (Dhani app indiabull credit line app) ^Open

i want close my dhani one freedom card because this card is not worth every month we have to pay subscription which is very higher side not useful, i have been getting herrased by dhani customer executive for payment which i have not used, and ...

May 21, 2022 by Raj Kumar

Charged 4 5 Lacs extra than written agreement (Investment Multiplier Financial Services) ^Open

I have paid *.** Lacs as fees but i get only * months agreements. They refused to refund extra *.* Lacs. After *.** Lacs fees of agreement. They told me our bank account limit over please send me into other bank account rest of the fees. so i s...

May 21, 2022 by Jatin Ghai

Position and holding (Upstox) ^Open

Due to upstox nonsense application i have to face huge loss. I have set my sell trigger of bharti airtel ***ce at **.** and my sell price at *.**. Rather then selling at my set price it was executed at **. Which was not supposed to sell my airt...

May 18, 2022 by Viral gujarati

Bank not refund my money (State Bank Of India ) ^Open

I send money of **** INR from PhonePe on **th April ****. But money send to other's account. Then I talk to my SBI Bank manager and customer care of SBI and PhonePe too but they all are said his own theory at the end I didn't receive my money ...

May 17, 2022 by Pushpendra Yadav

Fraud Transaction (Dhani freedom card) ^Open

As on may **.**.** I'm blocked by my carsd through Dhani Aap and called Customer care team plz block my card verify and give status team Confirm me that card is already blocked But later Morning as today received messages from Dhani card tota...

May 16, 2022 by NARSAIAH

Account is Not Opening (Coindcx) ^Open

I can not open my coindcx Account beacuse my gmail is stolen by some one. I have remember my coindcx account password but login time it needs otp from email address so I request to coindcx team to change my gmail either I will loss my all money...

May 15, 2022 by Sushil Chandra Mondal

Refund not received (Coindcx pro) ^Open

I have made deposit in CoinDCX through Neft . But it was rejected . I raise about * raised concern in app but till now I have not received response form CoinDCX team . For deposit refund . ...

May 15, 2022 by Heemanshu

Amount deducted but coindcx deposit rejected (Coindcx) ^Open

I have deposited money on **-**-**** but till now money not credited and after that deposit rejected but money deducted from my bank account....

May 14, 2022 by Yash Raj

Locked out of account (Wazirx exchange) ^Closed

I lost my authenticator codes for * factor authentication to login to WazirX. Since I didnt have the recovery codes I raised a ticket as suggested in their support page https://support.wazirx.com/hc/en-us/articles/************-Two-Factor-Authen...

Jun 02, 2021 by Santosh Pallav Sahu

Amount not processed (Wazirx) ^Closed

The Amount Had Been Withdrawed But According To Company Process It Will Refelect Within ** Hr .But Its Been * days The Amount Had Not Been Processed.Whenever i Sent A Enquiry Email They Are Just Give The A Same Copy Paste Answer. Their Enquirie...

May 30, 2021 by Eldhobasil parackal

Stuck Deposit (Coindcx) ^Closed

Hi , I've made a deposit of *.* lakh using imps. **-**-**** MOBILE BANKING MMT/IMPS/***********/*****/NEBLIOTEC/HDFC******* *,**,***.** It's been * days still i haven't got any reply from them. I raised a ticket and mailed them ** tim...

May 25, 2021 by Manish Reddy

Wazir X shiba inu listing price (Wazir X) ^Closed

Wazir X listed shiba inu coin price at way above the capability of token to be listed upon, making matters worse . They should be initiating funds of the traders who lost money because of their mistake. its simple you make the mistake and you p...

May 17, 2021 by Abhishek Kumar

Olx seller fooled me (Olx and GPay) ^Closed

I saw an ad on olx of an old iphone X with a small crack at the top end. The seller was named Sabir and he seemed legit and he showed me the bill and pictures and videos of phone. He agreed to me that I pay half now and half after I get the cou...

May 17, 2021 by Geswin Babu

Fake trade information of SHIBA inu coin (Wazirx) ^Closed

WazirX lauched a coin SHIBA INU. The lauched price of coin was much Higher(*.* Rs/Coin) than its actual price which was never Its Price Till Date. I ordered the coin at *.* Rs Per Coin Of Worth Rs ****** and @*.*rs Per Coin Worth Rs ******. ...

May 15, 2021 by ADITYA

Amount debited in my account but not credited to wazirx account (Wazirx) ^Closed

# I have added ****/- first to the account on *th May **** which is not showing in the wazirx account and after that I have added ***/- it has reverted back to my bank account after **hours but the first transaction which I have made is succe...

May 15, 2021 by Santhoshi

Retrieve misplaced USDT funds from to (Wazirx exchange) ^Closed

I was depositing *** USDT from my trust wallet account to wazirx wallet. I wasnt aware of the token being of a different network type in wazirx (erc **) and trust wallet doesnt ask for a network type before transferring. I raised a ticket (* Ma...

May 15, 2021 by Nikhil Deepak Acquilla

Illegal Price listing on Wazirx (Wazirx) ^Closed

bought Rs ****** worth of Shib coins at *.* rs. The coin was never at that price. Wazir then gave me ***** rs. Which I again put in the market at a price of *.**. which again was never the price. The highest the price of the token was on the da...

May 15, 2021 by Brendon Edmonds

Mobile recharge failed Refund recharged amount (Pasfar Technologies PvtBangalore KAIN ) ^Closed

I tried to recharge my mobile though Pasfar Technology, which failed. I request you to refund my amount of Rs.***. The bank details are as following, (Evidence) Dear Customer, Your account no ending with ****** is debited with INR ***.** ...

May 05, 2021 by Nitin Nerlekar

Fraud stock market advisory services (Money Makes Money) ^Closed

Sumit jagtap runs an advisory named money makes money. First time i took advisory by paying *k per month in **** and suffered loss. This year *nd time i paid **k per month and *rd time paid **k per month and suffered loss. None of his shared ti...

May 05, 2021 by Vivek Waman Masalkhamb

Fraud Incorrect Maturity proceeds on FD ICICI Bank (ICICI Bank Limited ) ^Closed

I have a savings bank account with ICICI Bank, Kolkata, Burrabazar Branch with account number ************. I have invested in fixed deposit in bank as per deposit advise (FD Number ************) to be matured on ** Apr **** without auto renewa...

May 02, 2021 by Gaurav Barman

Money not credited (Zebpay Awlencan Innovations) ^Closed

Deposited amont(*****rs) in zebpay account. But due to some reasons they told me they are refund. And not it's has been more than * days, still I didn't receive my money....

Apr 24, 2021 by Ritesh Hemant Deo

Transaction not completed (Dhani) ^Closed

I did a wallet to bank transfer but still it's not credited ...

Apr 24, 2021 by Akshay Sreenivasan

Transferred money not credited to my wallet (Zebpay Awlencan Innovations) ^Closed

I transferred Rs **,*** through IMPS from my registered account at Zebpay to their CBI account on April *th ****. Till now, the money is not reflecting in my Zebpay wallet. I have raised a complaint with them, and they asked me for details and ...

Apr 20, 2021 by Victor Eveleens

Deposit amount not reflecting in my zebpay wallet (Zebpay cryptocurrency exchanges) ^Closed

I had invested total of **,*** in zebpay account one time ***** and another time *****. It has been more than * days the amount is not reflecting in my zebpay wallet. I tried reaching the company people in all possible ways. There is no respons...

Apr 19, 2021 by Sai Manohar B

Money blocked in tmw wallet not even able to login (Tmw Fintech Private Limited) ^Closed

I had around **** INR in my wallet. i am not even able to login to the app. the customer care number doesnt work. my money is stuck i dont know what to do ...

Apr 16, 2021 by Amit Vishnani

Deduct money Rs 2950 my personal account (Dhani) ^Closed

Deduct my Rs.****/- in my personal bank account whithout my permission...

Apr 09, 2021 by Nilesh Changdev Natkar

Charging me for not taken zip loan (Mobikwik) ^Closed

I have been receiving calls and reminders to pay ₹*** to Mobikwik, they are saying some loan amount is overdue - the last transaction I had through Mobikwik was in June **** and it was a successful transaction.. Now suddenly I have this me...

Apr 09, 2021 by Derrick DSouza

DEATH MATURITY NOT RECEIVED (Humara India credit cooperative society limited) ^Closed

DEAR SIR MY FATHER HAD BEEN EXPIRED IN DEC-**** BUT SOCIETY NOT GIVE DEATH CLAIM OF MY FATHER TILL DATE. SO PLEASE HELP ME AND GIVE RESPONSE AS SOON AS POSSIBLE. ...

Apr 09, 2021 by MUKESH KUMAR