File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Fraudulent activities by Axis bank (Axis Bank) ^Open

I have saving account with Axis bank in Surendranagar, Gujarat Branch since long with customer id *********. My debit card was blocked by the bank without any intimation and not issuing me new one. In spite of taking charges of SMS services...

Feb 24, 2020 by Samir toprani

Wrong late fee charges and not blocking of card (Hdfc Bank) ^Open

I am having two credit cards from HDFC. Issue is i am not getting any email or sms about outstanding amount from *-* months for credit card ending digits ****. and agents called me after due dates and inform late fee penalty is raised due to no...

Feb 22, 2020 by Rahul Rana

SBI card collection executive ask money for other user (Sbi Credit Card) ^Open

Dear sir, I have register *complaint against collection person of SBI card. In online process of complaint . Person name Rahul calling me from no **********. And asking me dues of one SBI credit card which is not borrow my me. I reply him . ...

Feb 21, 2020 by Nitin Bhatnagar

Money debited but it got dailed and it dint credit back (Google pay tez) ^Open

On **th Jan i sent **** rs from Google pay account which is linked to my hdfc bank to credit idfc bank. *st it showed as successful then it showed as failed. I raised dispute which states money should come back in * days. It dint work out. I ca...

Feb 20, 2020 by Evangeline John

Money deducted but not received to receiver bank (Phone pe) ^Open

Hello, i have made the immediate payment of rs.**** due to one of the loan application. But due to PhonePe my balance has been deducted but not credited to receiver bank account. I got overdue and late fee added to my loan account. My time and ...

Feb 20, 2020 by Ravikanth Choudarpelli

Fraud (Stashfin) ^Open

My loan was due since march that was ****.it became **** approx.and I was ready to pay then i got an email that if you pay **** right now your loan will be closed then I done the payment.now I got an email that you also have to pay **** then yo...

Feb 19, 2020 by Sumit vishwakarma

Amount debited but order not generated (Razorpay Payment Gateway) ^Open

I placed an order for Green cofee worth Rs. ****.** on ** Feb **** to Only Valley. Amount debited from my account and email received from Razorpay that amount successfully credited to Radiant international a merchant. But no message received by...

Feb 18, 2020 by Nitin Sharnagat

Complain Regarding Poor Service by Home Loan Dept Of SBI Raipur Chhattisgarh (State Bank of India ) ^Open

Dear Sir/Madam, Good Morning My name is Ashish Barapatre. I have taken a home loan from you Bairan Bazar Devision Raipur Chhattisgarh.. Load was sanctioned on **th Nov'**** as per the message I received from SBI on my mobile number *****...

Feb 15, 2020 by Ashish Barapatre

Unsuccessful BSNL prepaid recharge (IndiTab Esolutions Pvt Ltd) ^Open

I made recharge for my prepaid sim of my wife,********** on */**/**,which was unsuccessful. The mentioned amount was debited from my account and I waited for one month for the refund.I send a mail and three reminders, but no response till date...

Feb 09, 2020 by S Vijayakumar

Capital cow fraud (Capital Cow) ^Open

First I paid **k fee then he asked me to pay GST. I paid **k of GST. same time shourya asked me to add two positions and told me we will recover GST amount from this positions.I booked **k loss in those positions. When I informed Ashish abo...

Feb 08, 2020 by Jotiram Chavan

Loan account not closed and continued charging interest (Hdfc Bank) ^Open

Got a jumbo loan from my hdfc credit card on **st may **** for * laks at ** percent interest for ** months tenure .(loan ac no:********).Gave a request for closure of account on july *th by paying an amount of ******.** after calling the custom...

Feb 07, 2020 by Senthilkumar Muthuswamy

Illegal transfer of money from my account by hdfc bank magarpattcity hadapsar pune to ABSL Insuranc (Hdfc Bank) ^Open

I didn't like to invest in long term plan of ABSL INS Co and wanted to invest in FD of hdfc bank magarpattcity hadapsar pune where I have a saving account. I am a student and my father is a retired pensioner, so any long term plan is out of que...

Feb 04, 2020 by Aishwarya Bahuguna

Fraud by Hdfc life (Hdfc Bank) ^Open

I had taken personal loan against hdfc singtam branch on Nov **** amounting * Lakhs @ **% but it came @ **% and at the at of loan the manager told me do hdfc insurance for the security purpose till my completed of loan, if I pay my loan amount ...

Jan 29, 2020 by Karma tshering bhutia

Misuse of Indemnity bondLoan A c No (IDFC first bank) ^Open

Dear Team, I had applied for a Loan Transfer and top up facility in the month of November'** with IDFC First bank through Ashish Mishra who is Territory Manager(Loan Against Property) in Bank. IDFC Bank team asked for the Foreclosure lett...

Jan 27, 2020 by Shivam Arora

Fraud by HDFC (Hdfc) ^Open

My hdfc loan No.*********. I Sanjay K Raniga, had Transferred Home Loan from dhfl to hdfc after verbal confirmation from hdfc executive for benefit of PMAY Scheme ( Pradhan Mantri Avas yojna subsidy) I had sent many emails to hdfc customer care...

Jan 27, 2020 by Sanjay Kishorbhai Raniga

Refund of a failed transaction (Gpay) ^Open

On *nd Nov **** Rs *** was deducted and the transaction failed. I have raised dispute and also mailed the details for investigation after complaining in G-Pay customer service. They mentioned they will contact me but they never contacted me and...

Jan 20, 2020 by Ranajit Dey

Fraudulent transaction through Third Party Breach (HDFC credit card) ^Open

On **.**.**** around **-** hours undersigned received a call from phone no ********** Informing that he is a representative of PAY TM and that I need to carry out token online transactions of Rs **/- or **/-through each of my saved cards in P...

Jan 16, 2020 by Shyamal Mukherjee

Regarding cancellation of my flight booking (PayTM) ^Open

I have booked flight ticket though Paytm recently Booking ID ********** and on *nd January I was just checking the cancellation charges but it took me directly to cancel page without showing the cancellation charge (it is there app issue), I c...

Jan 15, 2020 by Vatan Praveer

Wrong Transfer from my ICICI Bank to Another ICICI Bank Account (ICICI Bank Limited ) ^Open

On **st Oct., **** & **th Nov., **** I made two payments amounting to Rs. *,**,***/- to different ICICI Bank account than intended. The person in whose account the amount was credited was able to withdraw the money with ease during demonetizati...

Jan 14, 2020 by Mukesh Parekh

ICICI MSF Charges (icici bank) ^Open

ICICI bank debits irrelevant charges through MSF card terminals and on complaining regarding the same, they start charging MSF charges at a higher rate. And on complaining to the management against the same, they rudely bypass the issue. Mr Dee...

Jan 13, 2020 by SYNERGY MOTORS

Excessive finance charge and that too without informing (Sbi Credit Card) ^Closed

SBI credit card charged more than **,*** Rs as financial charges & IGST from me from the past * months. I'm a person who pays the full due amount without pending single paise while my earnings are only around **k per month. I noticed it only th...

May 05, 2019 by Guru Ragavendran

Amount not credited (Razorpay) ^Closed

Ticket ID - ****** [Grievance] Both of the above. Amount debited to my HDFC account but not credited to the vendor. Refund also not credited. This is with reference to the direct payment transaction done on **-*-**** for Rs.*,**,***.** vide Me...

May 05, 2019 by Vinod Agarwal

Issue with voucher cashback deals (PayTM) ^Closed

I have purchased * orders on *th April and as a result, I received a total of * vouchers as follows: Order ID: ********** Paytm mall voucher: Rs.****/- Paytm food: Rs.***/- (* nos) Paytm Electricity: Rs.***/- (* nos) Order ID: ********** ...

May 01, 2019 by Dinesh Kumar Karumanchi

Bad customer support (Hdfc Bank) ^Closed

I have tried to withdraw the amount from Axis ATM using HDFC bank, but suddenly because of the power shortage the atm got switched off, but my account debited with the amount *** from Hdfc bank. When I try to call Hdfc bank it is the long autom...

Apr 30, 2019 by Ayub Khan

Threat call and torture (Hdfc Bank And Vertax Radi Go Car Dealer) ^Closed

I was in contact with credit card from last * years and I told them that my financial status is not good as I lost my job. Despite knowing this credit card people are calling my relatives in India and outside and using abusive language. They ca...

Apr 30, 2019 by Neha Nirupam

Renewal charges of credit card and rude behaviour of staff (Hdfc Bank) ^Closed

I got a credit card (#****************) and salesman clearly told me there will be no charges at all. I kept the card as it is. Now they have charged me for renewal though I was informed there will be no charges. I'm not using this card. Care e...

Apr 29, 2019 by Hanif Sayyed

Amount not refunded (Google Pay) ^Closed

I have paid an MSEB light bill amount of ****. The transaction failed amount debited from my account Rs **** on ** March ****. Its a month they are giving only the false commitment to me that I will get the refund in * business day. They keep...

Apr 29, 2019 by Rashmi Langhe

Money not credited (Phonepe And Sbi Bank) ^Closed

It happens on ** Feb ****. The sender who is also my roommate sent money on ** Feb. It was immediately deducted from his bank account. But the transaction was showing pending on phonepe till ** Feb. It started to show successful in phonepe app ...

Apr 28, 2019 by Shivam Dwivedi

Looted my hard earned money (ICICI Bank Limited ) ^Closed

I have been charged ** Rs around ** to ** times for last so many years. I neglected and trusted ICICI for its integrity but now I see they have looted my hard earned money in **** over the year. Per day *-* times **.** Rs has been charged to me...

Apr 25, 2019 by Madhuriya

Money not credited to the receivers account (Freecharge) ^Closed

Money was debited from my bank account but not credited to the receiver account. Please do the needful....

Apr 24, 2019 by DEBTANU BISWAS

Hacked money from my bank account (State Bank of India ) ^Closed

A person kept me calling from the No. +************ and send some message. I was about to open it. Suddenly the message came to my account that amount of Rs *****/ from my account has been debited and credited into the account of SBI account ho...

Apr 23, 2019 by Manzoor Ahmad

Bank manager misbehaved and refused to deposit the cash in the account (Hdfc Bank Ltd ) ^Closed

I textile traders having preferred account no ************** in HDFC bank. I have visited Nikas Choraha branch on **-*-** to deposit cash and bank manager Mr Yogesh Pathak refused to deposit the cash in my account and spoken very bad words with...

Apr 23, 2019 by MOHAMMED HUSAIN

Loan not given (HDFC Ltd) ^Closed

They had taken **** INR on the surety of approving my case. I request RBI to help me out this I'll practice to harras the customer by HDFC. I understand that its a minimum processing fee. But it's viable to take this fee when the loan has been ...

Apr 23, 2019 by Gauravjit Singh

Balance got deducted (Paytm Business) ^Closed

Paytm se mera chalan our recharge nahi hua or balance cut ho gaya. Please help me....

Apr 21, 2019 by Prashant sudhakar songire

Bus ticket not refunded (PayTM) ^Closed

I had booked a bus ticket on Booking Id - **********. But the bus did not arrive and halt at pick up point. I had waited for more than * hour at the bus stop. The phone numbers provided by Paytm was also wrong. Then I contacted travel agents by...

Apr 21, 2019 by Atul Kanswal

Refund of failed ticket transaction not given (I.r.c.t.c And Phonepe) ^Closed

On **/*/** I had paid Rs. ****.** towards Railway tickets from Visakhapatnam to Gudur by Axis Bank debit card through Phone Pe to I.R.C.T.C transaction No. is P********************** and PhonePe order id no. is***************. But the ticket...

Apr 21, 2019 by NAMA VENKATA BALASUBRAHMANYAM

Cash back not credited (PayTM) ^Closed

I purchased a big bazaar voucher from Paytm. But cashback of ** per cent not given. ...

Apr 20, 2019 by Paarth Rao

Ticket cancelled amount not credited to my account (PayTM) ^Closed

I booked the train tickets from paytm app. *) Hyderabad to Varanasi Rs. ****/- after cancellation ****/-was credited. *) Varanasi to Hyderabad Rs. ****/- this one was also cancelled. After deduction Rs. ****/- credited. Both the tickets were ...

Apr 19, 2019 by Koya veerababu

No response by the company (Phone Pe Indias Payment App) ^Closed

I have transacted at Apollo Pharmacy Store on **/**/** of Rs ***.* using my registered mobile number. Storekeeper denied successful transaction at his end but money got deducted from my account. I have called customer care so many times but the...

Apr 19, 2019 by Sonu agarwal

Cheque not cleared (Post Office Gaziabad) ^Closed

I have a KVP in the post office after mature on **.**.****. The post office issued a cheque of Rs. ***** vide cheque no. ****** on date **.**.****. But the cheque not get cleared. I also went to the post office. The post office sends me to SBI...

Apr 18, 2019 by DEEPAK GARH