File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

ATM DAMAGE RUPEES NOT CHANGE IN BANK (Indian Bank) ^Open

...

Mar 03, 2024 by s.kavikuilkaviyarasan

Loan amount not disbursed but emi has been made active (Mobikwik) ^Open

Hi i applied for a loan from mobikwik. They haven't disbursed the amount even after * days. i reached them via calls and emails but no resolution has been provided. i have provided them all the bank statements. after every ** hrs i have to rais...

Mar 01, 2024 by gaurav shandilya

yahoo com (Housing.com) ^Open

In ** St Feb **.** am we have fraud unauthorised transaction happened in my hdfc credit card of ***** rs...after that we check this amount is transferred to housing com .Then we mail to housing com and tell about this transaction, they answer o...

Feb 29, 2024 by Mayuri bhandari

Refund not given (Coin dcx ) ^Open

CoinDCX Fake promises from contact person Tax leader Analyst Teacher Javed Hussain(Gold Mentor) And Sandeep Gupta (Teacher) Promised That You Have To Pay Rs. * Lakhs As Commission To Get Complete Refund. He Also Mentioned I Am The One Responsi...

Feb 26, 2024 by Mohanraj

I deposited money in binomo account But it is not reflecting in my binomo account Customer service is not satisfactory ...

Feb 25, 2024 by Krishna Singh

Bitbns Unable to withdraw INR funds pending from 14 months (BITBNS INTERNET PRIVATE LIMITED) ^Open

Withdrawal of funds is been pending from ** months now and their team also have stopped responding. I have requested them again and again but yet have not received my money into the bank.My KYC is already done and legally have all rights to wit...

Feb 21, 2024 by Akansh Agrawal

SBI staff customer service point thefts (State Bank Of India ) ^Open

Hello ,SBI team I have complaint against to SBI customer service point CSP Name:- Javed Ahmed CSP code:-*A**f*** ,Link branch code:-***** Sir, my name is geeta my account number:- *********** IFSC code:-SBIN*******, Branch :- Arrah Thirty ...

Feb 20, 2024 by Geeta

Unable to withdraw the crypto (Bitbns) ^Open

I am Unable to withdraw the crypto and also they are not able to withdraw the INR i already made request I want to withdraw my BTC and ETH but they are not allowing ...

Feb 17, 2024 by Gauravsahni

Financial Fraud (Paytm payment bank) ^Open

Respected authority, I hope this letter finds you well. I am writing to draw your attention that I victimize of financial fraud on dtd **th and **st of Oct, **** by PAYTM PAYMENT BANK customer who was holding account number ************ with ...

Feb 15, 2024 by Diwan Singh

Money not refunded for Failed Recharge (Cred App) ^Open

I have done recharge through Cred App on ** Jan **** at **.** AM. And it is not successful. As checked with Airtel they confirmed that the transaction ID details which was provided by CRED is available in their server as it got failed. Also...

Feb 14, 2024 by Setric Breeze J

Fraudulent and Cheating Money extracted (Ganpati Finance Ltd F8 Office No 688 G112 Sec 3 Noida Uttar Pradesh) ^Open

Arun Narahari (on behalf of Mr. Ashwin Venugopal), Bangalore with contact number ********** states as follows: Arun Narahari approached Ganpati Finance Ltd office located at F-*, Office- No *** G-***, *st Sec * Noida and spoke to Sanjeev Ku...

Feb 13, 2024 by Arun Narahari

Investment not refund (Adarsh credit cooperative society Ltd ) ^Open

i was invested money in Adarsh Credit Cooperative Society Ltd as a saving account but still getting no refund (it's fraud )...

Feb 12, 2024 by Nilesh Gohil

Scam (Fincfriends Private Limited) ^Open

I have paid my whole I have already closed my all loan still it showing some due amount don't know about that amount they sending messages to pay kindly update the app there is no due amount for me check it..... ...

Feb 09, 2024 by Nisha

Loan not disbursed (Cashe Loan App) ^Open

I have applied the loan on December **, ****. Received the approval call on the very next day December **, ****. The app showed verification in process on a regular basis, in spite of receiving the approval call.made multiple calls every day to...

Feb 08, 2024 by Aninda Chakrabarti

SCANNER DIDN T WORK (Lanco Hoskote Highway Limited) ^Open

I am from Bhattarahalli have passed the toll from Bhattarahalli to hoskote the toll fee was detected from fastag when I was return back from hoskote in toll plaza it was not detected from fastag after the toll plaza people started asking to pay...

Feb 08, 2024 by NAVEEN V

REFUND OF MY MONEY (Adarsh Credit Co Op Society ltd) ^Open

One of my friend told me to deposit money in this so that my money would be doubled in few days so i invested some money in this now i am unable to get my money back. please help me out in this case...

Feb 04, 2024 by Sunita Aggarwal

Mental and Financial Harassment Urgent (Bajaj fineserv) ^Open

My father doesn’t have any income still loan of *.* lakh was approved from Bajaj Fineserv. He paid around **+ lakh by borrowing money from relatives and friends, still the collection agents are mentally harassing from last *year. I had start...

Jan 24, 2024 by Jayesh Anil Patil

Cyber Cred harassment and blackmailing (Cyber Cred Loan App) ^Open

I have taken loan of **** but they gave me **** and when I am trying to repay them,one loan got closed and another loan of amount of **** is pending which failed at their end..Before the due date they are harassing me to pay them or they will s...

Jan 17, 2024 by Monika Pal

PMAY (Bank of Baroda ) ^Open

I availed a home loan from the Bank of Baroda in Aug ****. It was the bank's official duty to have my file registered for the Pradhan Mantri Awas Yojana. It was filed in Nov **** after multiple follow-ups. When I further dug in there was no res...

Jan 16, 2024 by Dhananjay Ramchandra Chavan

Non refund of money by SBI inspite of complaint of online fraud within (STATE BANK OF INDIA BHUBANESWAR MAIN BRANCH) ^Open

I have been subjected to online fraud being done on behalf of Mayfair Hotels for reservation at Puri and this time i have been on the receiving end with losing approx **,***/- for a booking at Mayfair Hotels Puri.The transaction was done on **...

Jan 16, 2024 by Colonel Satyabrata Swain

Not getting maturity (Shara credit Cooperative society limited) ^Closed

I initially had invested money in Shara Q shop but the company converted it into Fixed Deposits under Shara Credit Cooperative Society Limited. My Fixed deposits are matured now but the company is not giving funds. I urgently need funds for hou...

Apr 30, 2022 by Mahesh Kumar

CoinSwitch Kuber Not Able to Access My Account and Support team not giving any solution (Coinswitch Kuber) ^Closed

I was doing cryto trading through CoinSwitch app, and updated the app then suddenly it's not allowing to access my account stating my pin is not valid. When I raised ticket to their support team...they were just saying we'll help you and suppo...

Apr 17, 2022 by Karan Suri

Account close karne se related (Slice credit card) ^Closed

hai sir.... mera naam siddappa m majjagi ,Mein slice credit card ka costumer hu aur maine ** jan **** ko slice ka full repayment karneke baad slice card ko bandh/delete karnekeliye official helpline email me mail bheja tha, lagathaar mails bhej...

Apr 16, 2022 by siddappa m majjagi

Fraudulent late payment fee (ZestMoney) ^Closed

Loan ID: B*B*AD***D** *. Auto-debit mandate of EMI of Rs. ****.** was active and due on **-**-****, which was not processed by Zestmoney on such date. *. On **.**.****, i received email from Zestmoney that, "DUe to technical issue auto deb...

Apr 10, 2022 by Manzil Ardeshna

Amount not sent (Binomo com trading app ) ^Closed

My amount not credit in my account for * month I withdraw my money * January in binomo app.i continuing talk on chat support for * month.company says you can send bank statement. I sent my bank statement ** time in live chat but same reply bino...

Apr 09, 2022 by Kapil Rohilla

Fraud by Dhani Finance (Dhani Loan Finance Ltd ) ^Closed

Dhani Finance promised me personal loan to be disbursed within few hours. They took Rs. ***** as processing fee, Loan insurance and ECS charges. It’s been * days and the loan amount has still not been disbursed. They are simply giving excuses...

Mar 27, 2022 by Soma Dutta

Amount not credit for 2 month 20 days (Coindcx) ^Closed

Sir, I withdraw my amount in January month but amount not credit .I share my bank statement for Coindcx support team but long time there no resolve my issue.he day by day delay. Can't response on mail. I need my money urgent basis....

Mar 24, 2022 by Kapil Rohilla

Amount debited but not credited by beneficiary due to malfunction of upi and now beneficiary not ret (Dhani app) ^Closed

payment done from ICICI account UPI that for Rs.**** deducted thrice with only UPI no **** successfully updated to dhani account whereas other two done before was showing unsuccessful...

Mar 19, 2022 by Harash Lath

PAYMENT REVERSAL (PayTM) ^Closed

Dear Sir/Madam This is inform you that On **-**-**** i have sent amount of Rs.**,***/- wrongly from BANK OF BARODA credit card to UPI ID of (Antonyraj@icici) using through Paytm rent Sent wrongly that UPI ID after that i complaint to...

Mar 14, 2022 by Antony paulraj b

Refund amount credited to lazypay but has not been adjusted in outstanding amounts by Lazypay (Lazypay) ^Closed

I have purchased a product from Flipkart by using Lazypay buy now pay later card on * March****. some reason i was cancelled the order and Flipkart initiated refund and Flipkart confirm that it was completed on * March ****. Accordingly it wa...

Mar 12, 2022 by Debabrata Majumder

Refund related (PayTM) ^Closed

Actually my * transactions cancelled from the merchant side as there is a out of stock of medicines so from that i received only * refunds so where is my * more refunds the medicine is for cancer patient medicine the patient will die if no medi...

Mar 08, 2022 by Ashreen sultana

Refund Against Two Wheeler Policy (Policy Bazaar) ^Closed

The company was not able to provide the policy on time and after asking for the refund also they are delaying the dates and not giving any proper resolution on the refund amount....

Mar 06, 2022 by Nilanjan Mitra

Lazypay Closed loan but still autodebit from my account (Lazypay) ^Closed

Closed loan but still autodebit from my account ...

Mar 03, 2022 by Arjun pu

LPG gas booking money debited LPG refunded to mobikwik but still mobikwik not refund to me (Mobikwik) ^Closed

LPG gas booking money debited & LPG refunded to mobikwik but still mobikwik not refund to me,REFUND NOT RECEIVED BACK FROM MOBIKWIK...

Mar 03, 2022 by Shakilmiya malek

Bharatpe Incorrect loan guarantor details (Bharatpe) ^Closed

Hi, This in with regards to one ongoing loan in the name of Gaurav Somnath Bhamare (**********). I have been receiving frequent calls for the repayment of the loan amount from **********, **********, who mentioned himself to be someone from ...

Mar 03, 2022 by Rakhi Yadav

Money Debited but never credited or refunded (Google Pay and Sbi bank) ^Closed

On **rd Feb, I made a transaction for Rs.***** from google pay and the money got debited from my account and never reached receiver and the transaction status is failed in google pay. I’ve been following the customer care ever since and nothi...

Mar 03, 2022 by Vivek N

ICICI Prudential Policy SurrenderPending even after a month Misselling of savings account at ICICI B (Icici Prudential Life Insurance And Icici Bank) ^Closed

I took the home loan insurance from ICICI Prudential on **/**/**** and requested for surrender/refund on **/**/**** as part of loan takeover. (That means the policy was used only for * months and ** days.) I submitted all the policy surrender d...

Mar 02, 2022 by Anupriya Sajeev

Amount on Hold (Sbi Bank) ^Closed

I have my bank account in sbi bank ADB DATIA (SBIN*******) Phone no.- ********** Acc no.-*********** From the last couple of days i am suffering hold on my account for rs.**** for i a transaction which i have done successfully and due to ...

Mar 01, 2022 by Abhay Yadav

Refund not credited to my account (Google Pay App) ^Closed

On ** Feb **** I Did Transaction Of ***** To Dhani App On Google Pay,Amount Is Deducted From My Account But In Dhani App It's Showing Transaction Is Failed, Dhani Uses The Razorpay Is Payment Gateway, As Razorpay Send Mail To Me Stating That Th...

Feb 25, 2022 by Panchayya Dhanayya Swami

Refund is not credited to my account (Razorpay Software Private Limited) ^Closed

On ** Feb **** I did Transaction of ***** to Dhani app on Google pay,amount is deducted from my account but in dhani app it's showing Transaction is failed, Dhani uses the Razorpay is payment gateway, as Razorpay send mail to me stating that th...

Feb 24, 2022 by Panchayya Dhanayya Swami