File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Wrong deduction of amount (PayTM) ^Open

I have taken loan from Kredit Bee app against loan id KB******XICN dtd. **-**-**. I made online payment of amt. **,***/- through paytm gateway dtd. **-**-** but in app loan is scheduled for repayment. Attached also find the text message receive...

Aug 27, 2019 by Afjal Ali Ansary

Fraud transaction done (Andhra Bank) ^Open

I am Danish Aftab. on **th of august around *:** PM my account is debited by **,*** rs. When I checked the message I visited my Andhra branch and told the whole incident to the staff, they said bank is closed you need to come tomorrow and visit...

Aug 27, 2019 by Danish Aftab

Money debited from my bank account but not credited to beneficiary (Phonepe) ^Open

I paid my college fees to sbi collect through phonepe app. The money got deducted from my account but was not credited to sbi collect. Phone pe customer care is also not responding properly...

Aug 26, 2019 by Sagar giri

UPI transaction failed but money got deducted from my HDFC account (Hdfc Bank) ^Open

Hi team, I have done a UPI transaction via PhonePe on **nd Aug'**. However, the transaction had failed but money got deducted from my account and it was never credited. The cheque/ref. number is ************. Transaction ID is P***************...

Aug 26, 2019 by Dibendu Roy

Balance debit from my account before two month (Bajaj finserv ltd) ^Open

After loan complete but balance debit from my account. Five-time before two months. I take N.O.C. **/**/**** but amount ***.** debits from my a.c. five-time....

Aug 25, 2019 by Sudhir mahanty

Can't use phonepe wallet balance for merchant payment (Phonepe) ^Open

I have added Rs. **** to phonepe wallet but while on mi.com when I select phonepe wallet it shows wallet having zero balance and when contacted customer care they said they cannot do anything regarding it and cannot transfer the balance to a ba...

Aug 24, 2019 by Dhananjay Autade

Paytm did the fraud (PayTM) ^Open

Dear Team, I am a Victim of a fraud happened through PAYTM account ( PAYTM******* ) . There are total three transactions happened on **th July with in ** minutes of time and the money got transferred which is not authorized by me . After this ...

Aug 24, 2019 by JITIN AGRAWAL

Balance refund not yet received (Karur Vyasya Bank) ^Open

I have applied for Home Loan to Karur Vyasya Bank Mulund Branch & they have rejected my loan on **.**.**** so i dropped them a email on **.**.**** that kindly refund Rs. ***** which in my home loan account but after several they diddn't refund...

Aug 24, 2019 by Pramod Guram

Make double payment (Cashbean) ^Open

I have a payment of rupees **** on * aug but my account is not updated wat i do now sir my mobile number is ********** acc number ************ icici bank Please solve my problem. ...

Aug 24, 2019 by Shivam

Regarding credit card (Rbl Credit Card ) ^Open

I have received mail on behalf of RBL bank to pay credit card bill around **** rupee which is not done by me, further am not using single credit card of any bank. ...

Aug 24, 2019 by Pramod Naithani

Card payment failed but amount debited (Mobikwik) ^Open

I made a credit card payment of Rs *****.** through Mobikwik on Aug *st ****. The amount debited from my account but my bill not paid to the beneficiary. I contacted my credit card bank, they stated they have not received the money. So I have c...

Aug 24, 2019 by Venkatesh M

Amount failed and not refund within 3 working days (Google Pay) ^Open

Amount deducted twice on **-**-**** but not refund back the failed transaction which was a success after * days (**-**-****) according to Google, where the pop-up reflected at the time of failure the transaction that "Amount will be refunded wi...

Aug 21, 2019 by NAGAR MAJITHIYA

Order not confirmed (Phonepe And Sbi Bank) ^Open

During a payment transaction got successful and money got debited but the merchant didn't confirm it. Please refund the money....

Aug 17, 2019 by Kiran kumari

Refund not credited (Hdfc Bank) ^Open

I have a query regarding a refund from Myntra. Under the bank reference number ************. I was supposed to receive **** INR (* payments of *** ) but I received only *** INR on ** July ****. I have enquired to Hdfc bank (source) and they h...

Aug 12, 2019 by Rajvardhan Pattanashetti

Deficiency of services from idbi bank ltd (IDBI BANK LTD ) ^Open

I filed a case against the said bank for returning the documents after the closure of my loan. Consumer court passed an order for releasing it on the judgement dated **/**/****. Till today no response from the bank. Kindly help me out. Details ...

Aug 12, 2019 by Ramachandraiah m h

Deficiency of services by IDBI BANK LTD (IDBI BANK LTD ) ^Open

I aged about ** yrs. Residing in Mysore. OP has not complied to the judgement passed by honourable court judgement dated **/**/****. http://cms.nic.in/ncdrcusersWeb/GetPdfCaseStaus.do?method=GetPdfCaseStaus&cid=**/***/CC/****/****&dtOfHearing=*...

Aug 10, 2019 by Ramachandraiah m h

Refund for returned items not received (Hdfc Bank) ^Open

I placed an order for Pixel *xl and few T-shirts in Oct **** and converted the complete order into * EMIs as it was a large amount. But I returned * T-shirts from it but to date, I haven't received a refund for those T-shirts. Flipkart provided...

Aug 08, 2019 by Karandeep Singh

Refund not credit to my bank account (Indian Bank Amazon) ^Open

I ordered one product in amazon. I am using Indian bank ATM card to pay money online. But after ** minutes I cancelled the order. That time I receive the message from Amazon. The message shows, "your order refund of ****.** was refunded your Ru...

Aug 07, 2019 by Vignesh

HDFC not issuing credit card (HDFC Credit cards) ^Open

I have cleared all credit card criteria and shared all requisite docs for getting a card, still not getting an upgrade on my card yet....

Aug 07, 2019 by Abhishek Soni

Issue in charges (State Bank of India ) ^Open

I agree that Air India card charge is ****/-. But my concern is why your executive did not tell me this information. If I was aware of that then I did not want to update my card. Because it is very highly charged for me. I was happy with simply...

Aug 07, 2019 by GOURAV TYAGI

Account suddenly removed from database (PayTM) ^Closed

Since * days I have forwarded my complaint to paytm nobody is responding. My paytm account is suddenly not accessible. I had added money in my paytm wallet and after half an hour I was trying to update my display name. Suddenly, account got log...

Apr 15, 2019 by Bhaumik Ujwalkumar Desai

Amount not credited (Phonepe) ^Closed

I transferred Rs **** from Canara Bank to Karnataka Vikas Grameen bank through phonepe. The amount debited from Canara bank but amount not credited to KVGB. I waited * working days but no repose from phonepe. I am unsatisfied with phonepe servi...

Apr 14, 2019 by Ambrish

Account not closed since 5 months (State Bank Of India ) ^Closed

Myself trader from Sedam had applied for account closing due to my father's death. I submitted an application on Dec **th ****. Till date, it's not closed. Bank people are neglecting like anything. *.** lakhs balance is there in its current acc...

Apr 12, 2019 by Siddharth Mannally

Amount not refunded (Sbi And Phonepe) ^Closed

I have transferred Rs ****/- on dated **/**/**** to my wife account through Phonepe Apps (UPI). The transaction was failed but the amount is debited from my account. I am talking to Phonepe Apps and SBI customer care but not the good answer of...

Apr 11, 2019 by Sapan Joyoti Roy

Regard payment (Sbi Bank) ^Closed

I am transfer *lacs rs on dated ** April **** threw imps SBI to hdfc. Status shown failed. After this I am complaint regards this and visit home branch several time but till date I have not positive response. And my fund not to credit in acount...

May 28, 2018 by Parveen singh