File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Taruna (Personal loan ke liye apply Kiya tha muje refund chahiye otherwise I complaint in police station) ^Open

On *th July I applied for online loan of about * lakhs with money bazaar India . Same day thy approved the application Nd asked for transaction fee of ****/- . I gave them the money very next day thy asked for another transaction of **,***/- as...

Jul 21, 2020 by Taruna

Fraud done by online finance for loan (Reliance finance limited via chart personal loan) ^Open

I am filled details on website of Reliance Finance Limited on Saturday **th Jul **** then received whatsapp mesage from their site from number "**********" & completed all activities whatever told by them. *st they asking for processing fee ...

Jul 20, 2020 by Ajit Bhagwan Dhumal

CHEATING AND FRAUDing BY COMPANY ENTITLED MAGMA CApital finance ltd www magmacapitalfinance co in ( Magma capital Finance pvt ltd) ^Open

res sir, i avanish kumar bitterly cheated by the Fraud company their name is "magma capital finance ltd. VIA online finance provider . sir, i need a loan of sum *,**,*** due to some machinery parts . or that i see that banks not cooperate ...

Jul 19, 2020 by AVANISH KUMAR

Fraud transaction (PayTM) ^Open

I lost my ***** without my knowledge. I am not share any OTP and password. Somebody misuse my account and doned fraud transactions ...

Jul 18, 2020 by Dinesh

Loss of money from paytm wallet (PayTM) ^Open

Lost ****/- from Paytm Wallet on **th July **** . No instances of me sharing my password or any otp. Still lost the amount from my wallet from no where. Money was transferred to some anonymous contact, guess some date breech happened from p...

Jul 18, 2020 by Sreeja Sriram

HDFC Bank branch of wardha road branch codenagpur deduct unnecessary amount (Hdfc Bank) ^Open

HDFC Bank branch of wardha road branch code(****) plot no *,hindustan colony ****** deduct unnecessary amount ****rs. My account s salary saving account i deposited ten lac cash with all required documents. after the cash deposit bank deduct th...

Jul 18, 2020 by Manik Dharmdas Moon

PayTM Online Transaction Fraud (PayTM) ^Open

Using my Credit Card transaction done on PayTM through online date **/*/**** vendor PayTM Noida IN Amount ****+****+***.** same day i cross verified in my paytm statement this transaction not shown raised to paytm they said check with bank. Ban...

Jul 18, 2020 by suresh sankar

Hdfc credit card manager and recovery agent harassement (Hdfc Bank Credit Card Division) ^Open

I have already informed the HDFC Credit Card manager and collection executive(Agency) that I will pay Half amount on *st to **th and **th to **th of month end of every month but last month (June) i have missed the Payment I got call from Srinu ...

Jul 17, 2020 by Parvathi Srikanth

Not able to pay repayments of mpokket during this lockdown period (Mpokket Loan Application) ^Open

I have taken lone amount of **** from mpockket before **nd of march and including their interest amount I have to pay them **** something amount.. after lockdown was declared in India and all stuck in this lockdown.. and now they told to pay ...

Jul 17, 2020 by vatte sangameshwar

Fraud Merchant not responding (PayTM) ^Open

I paid one merchant through paytm and merchant is no reachable through email or phone number so I asked Paytm help to cancel this Order No :*********** and and also help me to reach merchant through phone number associated with paytm account bu...

Jul 16, 2020 by sandeep rajkumar

Fraud company by mahindra finance (Mahindra Finance loan) ^Open

I leena Kharkongor resident of golden estate lawjynriew nongthymmai shillong that i have taken a personal loan from mahindra finance for my personal needs which is located in Aurangabad Maharashtra the corporate office - Ground floor, Ratnapr...

Jul 16, 2020 by Leena Kharkongor

Bank torture (Bajaj Finance) ^Open

In moratorium I didn't paid emi they r threatening me.....

Jul 16, 2020 by Haribaskar

Unacceptable behavior of your customer care executive (Sbi) ^Open

Hi, I have outstanding on SBI card of rupees ***** and for that One of your executive form recovery department called to my fathers mobile number and scolded him.with very bad words in kannada language. This is how the recovery @ SBI is being...

Jul 16, 2020 by shashidhar warad

Death claim not paying ubi (Union Bank of India) ^Open

My father Sh. bishamber dass had a KCC A/C in union bank of india. He demise on **/**/****. As he mentioned no nominee in his savings a/c bank employees and brach manager says that they have no knowledge in such a matter. A/c no. is ***********...

Jul 16, 2020 by Narender kumar

EMI option required for credit card payment (RBL bank credit card) ^Open

Sir, I am having credit card of RBL bank and my outstanding amount is *****/-. Due to COVID** lockdown i have lost my job and didn't get salary from April **** onward. Now i am not in situation to pay outstanding amount to bank as i am only pe...

Jul 16, 2020 by Anuj Yadav

HDFC treating Customers as waste items and not abiding the terms and conditions (Hdfc Bank) ^Open

I have raised a case with HDFC bank * months ago. I have raised for two different queries one is on getting a waiver for the extra credit card charges which I haven't got yet completely and I'm requesting repeatedly to consider and waive off be...

Jul 16, 2020 by Senthur Murugan R

SBI Credit card Fake Bill (Sbi Cards & Payments Service Private Limited) ^Open

As I have already closed my account of this credit card. But from last * Yrs they are showing bills and repeated asking by sms/phone to deposit the same bill. ...

Jul 15, 2020 by Krishnat Suryawanshi

Pass book not received from long time by Bank Bank of Baroda (Banking System) ^Open

My mother is open a saving account in Bank of Baroda dtd on**.**.****(Shahabad Branch) Distt Kurukshetra but till time we have not recd my pass book.I visited bank with my mother many times but no any positive response given by bank.I am very f...

Jul 15, 2020 by narender singh

Release of Fixed Deposits money from Sahara Credit Cooperative Society Limited (Sahara Credit Cooperative Society Limited) ^Open

On behalf of my mother and late father submitting this request. Release of Fixed Deposits money from Sahara Credit Co-operative Society Limited Respected Sir, I along with my husband had invested Rs. **,**,***/- In Sahara Credit Co-operative...

Jul 15, 2020 by Nirmala Agrawal

Unauthorised charges on Credit card (State Bank Of India ) ^Open

This is to bring into your notice with regards to the glitch in the incomplete payment of SBI ELITE CREDIT CARD. Please find the below cover statement and explanation for the payment of credit amount which we have not paid and why we have not p...

Jul 15, 2020 by P.Lasitha

Fraud payment (Paytm mart) ^Closed

I have placed an order of rs.**** for a mobile phone on paytm mart.payment was successful but I didn't receive any information or even I didn't receive order I'd. So I came to know that this is fraud. I raised a complaint to paytm care they are...

Jun 16, 2020 by Sigireddi Naga Deepika

Refund amount not received in bank account (State Bank of India ) ^Closed

Dear Team, On *st June **** at *:** pm I was trying to make an online payment of Rs.*,**,***/- for buying laptop from Flipkart. But the transaction could not be completed due to some technical issues. My debit card was charged Rs.*****. It w...

Jun 15, 2020 by Rajesh Gholam

Fraud on my deposit (Adarsh Credit Cooperative society) ^Closed

My name is salma khan and i have been investing in adarsh co opeative society for last * years and my total amount was ****** till ** march ****.I have been cheated by this society and i want to claim my money. Please help me out to get back ...

Jun 12, 2020 by Salma khan

Money transacted but order is not execute (Healthmug) ^Closed

.I put order on healthmug and transferred money thro’ Pay U Rs *** on **/**/**.Transaction Id *********.But order is not placed and transaction failed.My money is not refunded....

Jun 12, 2020 by Manivannan

Transaction declined (Google Pay) ^Closed

Transaction has been declined but the amount has been debited from the account and not credited to the respective person...

Jun 12, 2020 by Mariyappa S

Credit card bill (Hdfc) ^Closed

Hello respected maam/sir I am sheraj from chandigarh, i m persuing my nursing from jammu , i am very disapointed i had paid every amount now hdfc bank is making so many penlty how can i give them , they harrasing me , my father ia labour n we ...

Jun 12, 2020 by Sheraj banoo

Money got deducted (MOBIKWIK com) ^Closed

Mobikwik registered number (**********) I have made Rs *** recharge on */*/**** order no MBK*********,Only showing successful but recharge not received,Airtel also said there is no recharge done on given date So I raised complaint but they ar...

Jun 11, 2020 by Pramod patil

PhonePe Transmission Failed Account se RsDebit ho gaya hai Mera Account me Rs4000 wapas nahi aaya (Phonepe Mobile App) ^Closed

Date - **.**.****,Time - *:**AM, Transmission ID-P********************** UTR:************ Ticket - ********...

Jun 09, 2020 by Satish Chandra Sinku

Fraud financial transaction (Paytm through Debit card) ^Closed

The fraud happened on my mother's paytm wallet. Date **/**/**** at **am The fraud mobile number is ********** The fraud happened through paytm while upgrading kyc online stating that if kyc is not done within ** hours then paytm account Wil...

Jun 08, 2020 by Renuka Pillay

Credit card annual charge (Hdfc Bank) ^Closed

Hi I have been charged for annual membership about **k in this pain situation of covid**. At *st I have tried to contact in customer care they said they have raised the reversal but after ** days not money has been credited . I have complained...

Jun 03, 2020 by Swarup Supakar

In lockdown they have debited money in my account (India bulls dhani personal loans) ^Closed

I have mailed to India bulls for not paying emi because of lockdown because salary didn't credit in my account and I have brought from my friend for immediate requirement but my hdfc bank debit whole amount in form ach charges of rs total **** ...

May 31, 2020 by Vishwa pratap singh tomar

Bajaj finance imposing for EMI payment (BajajFinserv) ^Closed

I don’t understand when RBI has circulated guild lines even if you don’t pay EMI’s for next * months it’s okay. Then how come Bajaja finances imposing people to make EMI payment. Also if you make a late payment they’re charging intere...

May 30, 2020 by Rohit Sonawane

Money refund (PayTM) ^Closed

I have booked flight ticket and flight has cancelled and I contact to airlines they said they have refunded money to Paytm and then I contact to Paytm now they are saying that they not received any refund PNR:-BCVSYT Booking id:-***********...

May 13, 2020 by Mitesh

Account blocked without reason (PayTM) ^Closed

With out any reason. PAYTM blocked my account and no response from customer. ...

May 12, 2020 by gopinath

Payment Issue and Incorrect Billing (Axis Bank Credit Card) ^Closed

We have an axis bank credit card using which an transaction was converted to EMI for ** months. We are paying upfront more than the monthly bill of the statement. Even though the credit limit remains the same. Moreover we have not used credit c...

May 09, 2020 by Sreeji KR

Online payment service (paytm manapuram) ^Closed

I try to make payment through paytm upi for an amount of **** on **/**/****.amount is debited from my bank account but not credited to the concerned party. when i contacted the both parties through email but paytm is saying that the transaction...

May 09, 2020 by Viswanath mayaguntla

Fastag tolls fraud transaction (PayTM) ^Closed

Paytm fastag and xxx toll plaza fraud Guys beware of buying Paytm fastag. Since your fastag is linked to your main wallet. this allows your fastag to deduct as money as it want. I am facing a #FastagFraud from Paytm. I have not crossed any ...

May 07, 2020 by Maninder Singh sabharwal

Nobroker Money Back plan fraudsters (Nobroker com) ^Closed

I took a money back plan with nobroker but then I found a tenant by myself.. I have been contacting nobroker since *-* months now they are not providing refund nor the reason for not refunding my money back... How can Nobroker give such a bad...

May 06, 2020 by Pavithra

ICICI EDC Machine Installation Charges Deducted before Installation (Icici Merchant Services) ^Closed

My Name is Pawan Prasad My Account is with you last since since **** my account number is ************ my account is debited without any intimation of amount Rs**** and I have no need of any kind of edc Machine then why my account is debited it...

Apr 29, 2020 by Pawan Prasad

Refund not credited (Phonepe) ^Closed

I booked a bus ticket from Red bus and made payment through phonepe account by my sbi debit card, now the bus ticket got canceled due to corona lockdown so redbus refunded the full amount to phonepe and now phonepe is saying they had credited a...

Apr 19, 2020 by Mayank Gupta