How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.
The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.
India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.
Famous Banks in India
1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.
The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.
Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041
2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.
The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.
Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061
3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.
ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.
Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724
4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.
Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.
Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801
5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.
The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.
Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807
Top Banking Complaints in India
According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.
Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.
Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.
The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.
1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.
2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.
The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.
3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.
4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.
Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.
5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.
How to resolve Banking complaints?
1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :
State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555
2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.
3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.
The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.
4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case against the Bank in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.
So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.
PCFN**********:Account no. Loan ID:****************** Mobile Number:********** I have already paid the repayment amount on **th February **** of Rs ****,still Cashbean is harassing me for repayment....
Mar 12, 2021 by Sipesh Chandra Rath
SBI Staff Anurag Thakur ko baat karne ki bulkul bhi tameez nahi hai use pahle tameez ki traning dee jani chahiye uske baat sarkari naukri jisse ki aam aadmiyo ko pareshani naa ho....
Mar 11, 2021 by KUNTAL DAS
I was cheated by a person by the name of Saurav Dhar who intercepted my current account debit card without my knowledge or consent and withdrew money from ATMs in Kolkata. Apart from which he also conducted online transactions after accessing m...
Mar 11, 2021 by Sanjay Lee
My Account balance is *** in mar *,**. My loan emi amount is ***rs. My cheque was bounce. Sbi debit ***. I am going to deposit and pay the my *** emi in mar *. But dhani refused cheque mar*. My bank cheque bounce another time but i am already p...
Mar 11, 2021 by Ilayaraja
I got a call from moneyview agent for repayment the installment,then i done the transaction on **/**/** through phone pe.After some time when i checked my account statement i got to know that the emi has auto debited from my account before doin...
Mar 11, 2021 by Sikan Kumar Rout
Rupeeredee which is a personal loan app and run by FincFriends Private Limited is harassing and blackmailing me significantly. They charges high interest amount and there are some agents of the company who have hacked my contact list, called th...
Mar 02, 2021 by Dipayan Majumder
i took a loan from paytm business app and closed that loan by paying that loan amount on *th of august **** till now that account has not been closed and no one is solving my issue they are hitting my cibil as well what to do ...
Mar 01, 2021 by mohit hasija
I have booked * flight tickets through Paytm and for some reason my tickets got cancelled by the airline side and they have confirmed me that they will refund the full amount but these Paytm refunded me with the lesser amount. I have paid for a...
Feb 28, 2021 by Naavneeth
A foreclosure letter was issued on *th Jan** with a waiver for foreclosure charges of Rs *****/- based on the same I opted for BT facility from another bank where I got a less rate of interest & on **th Jan** visited their office to make paym...
Feb 25, 2021 by Siva Rama Krishna
credit card & flexi loan details : *) **** **** **** **** ( manhattan platinum card ) *) **** **** **** **** ( super value titanium card ) *) **** **** **** **** ( flexi loan ) Respected sir/madam, i am NARESH L.DURGAM, having ...
Feb 25, 2021 by NARESH DURGAM
Message to Google pay : Our transaction amount is Rs.**** to M/s.Lucky Plastics.This amount was Debited in our sbi Account.Please see this attachments.But This amount is not yet credited to Our Customers Account. From : Athish Engineering ...
Feb 23, 2021 by Raajasundharam
We paid MGVCL bill on **-**-**** transaction & Refund back transaction on *-*-****by SBI.Normally it takes T+* days but due to delay transaction we are not able to track bill in time.Pls.check RBI circular & do needful action.We already inform ...
Feb 19, 2021 by Hemalkumar
SBI ***** BILASPUR, DIST:YAMUNA NAGAR - ****** wrongly merged a personal loan account with my profile, after many requests it was delinked but still, they are continuing reporting me as defaulter to Cibil and Experian, this is not rectified ev...
Feb 19, 2021 by Lokesh
I ordered dell new inspiron **** and order date: ** October **** and paid online . After ** days I received the package but I got it empty parcel so firstly i immediately contacted to delivered courier but they informed me to contact paytm so ...
Feb 18, 2021 by Daniel
This Is Related To My Earlier Complaint Id ****** & ****** Posted On *st Jan **** & **th Feb **** respectively. OLA Is Overcharging Me For Rs*** Through Their Postpaid Subscription Which has never been used to pay for any trips. I have sent...
Feb 17, 2021 by Sonali Chavan
I have the settlement issue for * months salary for which I have the salary slips as well but it is not actually credit to my account. Also company is charging full amount for the laptop which was damaged in my services and company not giving ...
Feb 16, 2021 by DHANISH BHATT
I transferred ***** Rs to zebpay via imps and in other zebpay app it shows the settlement are instant, but it's more than ** hours still my money is not deposited and my ticket is still open and no one replied. ...
Feb 15, 2021 by Kathiresan
On **th January ****, I have received a call from dhani executive to foreclose my personal loan. She told me to pay ***** to preclose the loan, and I will get an NOC in * days to my mail. So after discussion I paid ***** rupees as per the discu...
Feb 15, 2021 by Muralidhar Chelluboina
I HAVE A DMAT ACCOUNT IN KARVY TRADING PLATFORM WITH CLIENT ID A********, number of times i wrote them to refund my amount available to my bank account,but they have not done...
Feb 15, 2021 by satya suryanarayana pothukuchi
I have made a payment of Rs **** on ** september **** against uttar pradesh power corporation limited in order to pay my electricity bill through Airtel Payments Apps by using Paytm payment bank debit card . This transaction is not reflecting i...
Sep 15, 2020 by Manish shukla
ROI has been levied as *.*% instead of *.*% as assured to me. Full EMI has been deducted after partial disbursement of the loan for * months. The same shall not be taken into the consideration by BHFL at the time of foreclosure, the excess r...
Sep 11, 2020 by Laxman Singh Bisht
IDFC people continue to harass the customers with their pathetic employees & careless service. MY loan account was closed on **th june i came to their branch to drop off the DD of *lac. My Loan closure amount was ***,****. I specifically told I...
Sep 07, 2020 by Vijayan Aaron
Hi, On **th June I did a transaction of ****.** on pharmeasy through icici bank credit card ending with **** and as per the offer I had to receive ** percent cashback but i haven't received the cashback till now. ...
Sep 06, 2020 by Ashish Sehgal
Hi, I received a communication through SMS from HDFC bank on **th March, that spend **** on the mentioned categories from ** Feb to ** Mar and you would get a voucher worth *** but it's been almost six months and I haven't received the voucher ...
Sep 06, 2020 by Ashish Sehgal
I have invested my money through an agent named Ankit Jain in sahara credit society in ****. As the person was a neighbour , I had a trust in him that my money is safe and he provided me the fix deposit reciepts after a day. Now when the time ...
Sep 02, 2020 by Deepanshu Shrivastava
Receiving messages like below. I dont even know who is varaprasad. I have sent multiples emails but no no response from quickcredit and calls not answering. Its creating a panic situation for some fraud. Kindly handle this and resolve the issue...
Sep 01, 2020 by Prem
Hello Sir Sir i am a trader one day I recive a call from Nestra capital , Nestra capital is a stock adviser service ( I Explain in hindi) Ek ladki ka call aaya vo bolti hai ki aap Hamre saath trade kijye hum aapko **k-**k tk profit de skte ...
Aug 28, 2020 by Sachin Garg
Mujhe loan restructure nahi mil raha.. Job bhi chala gaya hai... ...
Aug 28, 2020 by Mahendra
Yesterday around **:** PM I got a mail that my account is debited by *** rupees. But u did not made this transaction. I got message that my money is transferred to an account number which is totally unknown to me. It's totally a fraud case. I c...
Aug 28, 2020 by Manisha saha
not Refunding my Maturity Payment from *.* Years. Disputed Amount : ₹ *****...
Aug 27, 2020 by RATNAKAR DAS
Hello sir i take paytm pos machine in april **** with charged amount rs.**** annually.after that in march **** my business is closed due to corona and i contact to paytm service provider for taking this machine and cancel all deactivation relat...
Aug 27, 2020 by Rahul agrawal
I attempted a recharge worth *** with the airtel app itself. I was directed to select the payment method and selected airtel money as they give an offer with it. Due to insufficient funds, it showed me multiple payment options to load up the ai...
Aug 27, 2020 by Pravitt Sethi
Respected Sir/Ma'M I had done a transaction of Rs.**** on **th Aug on the zestmoney website through my debit card. Zestmoney failed to provide me the product promised. Therefore I asked them to cancel my order and initiate the refund. On **th ...
Aug 27, 2020 by Nishant Kumar
My mob no ********** pls help me...
Aug 26, 2020 by Ravindra patidar
I was getting sms from QP-TIPSRC, as i have lost around *.*lacs, their SMS of making profit, made me invest with them for daily calls. They informed ***** and initially i paid *****. Within a month, i lost around ****Rs after subtracting the pr...
Aug 25, 2020 by sreedevi
I have ordered gold cards through paizapay app but those were not delivered. I have been waiting since * years to get my delivery. Whenever I called to customer support they keep saying the product will deliver soon but at the end I didn't get ...
Aug 25, 2020 by Raj
I took a loan through this bank.This month the payment of the installment was late.The person who called from this bank was rude.My complaint is against that lady who called me from the no. ************. I want that lady to apologize for the w...
Aug 25, 2020 by N.Sarojini
I have transferred money to Paytm of * people..money sent to * person is claiming that he never use Paytm..so ideally my money should get refunded but it's not refunded yet and Paytm has also blocked my account......
Aug 25, 2020 by Praveen kumar Rao
On july *st **** we made a transaction of amount *k and the transaction is failed but money was debited from my account and its been * months neither i received my money nor the recepient..And i raised a complaint to google pay on this issue b...
Aug 25, 2020 by Ganesh
How to file a complaint against Company?