File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Security Deposit Was Not Refunded even after returning the Swipe Machine (Bharatpe Merchant) ^Open

On October **, I met with Siddhant Jaiswal, Bharatpe Sales person in Rajarhat Kolkata to set up my Bharatpe merchant account with POS. I had paid Rs **** using phone pe to order the POS. He confirmed within * days, the POS (swipe machine) will ...

Nov 09, 2022 by Soumik Kumar

EMI not coverted (HDFC Credit cards) ^Open

Credit Card Number:xxx xxx xxx **** I booked an airticket on **th October through paytm for an amount if **** rupees for * months EMI with **** approx as EMI amount . I got the ticket and generated an invoice with EMI transaction no/banking re...

Nov 09, 2022 by Shri Hari

Money holding fraud (Paypal India Pvt.ltd.) ^Open

I done CAD services to my client for which he send me money through PayPal (on ** oct). As per the law in India PayPal could not hold the money in India so to hold that they are giving some stupid security reasons. They are holding my money by...

Nov 08, 2022 by Shardul Jagdale

Identity mismatch (Axis Bank) ^Open

I had taken a personal loan through axis app and a credit card from the bank.I was paying my emi’s properly.before * months I had taken civil subscription and I was shocked because it was showing * disputed accounts with the title “identity...

Nov 07, 2022 by Kunal Elkar

Kotak Group Fraud (Kotak bank limited) ^Open

Hello Sir, I'm Shrenik, holding a Loan against property in Kotak Prime with account number KLAP****. I applied for a loan in Kotak Prime for ** lakhs against my property document in the month of February ****, the representativ...

Nov 07, 2022 by Shrenik mogili

ZestMoney not giving REFUND (ZestMoney) ^Open

I booked a ticket from makemytrip using zestmoney bolt on **th sept **** and i paid the zestmoney right away but one of train ticket was on waiting so i had to cancel and makemytrip refunded my money on the same day to wallet and i transferred ...

Nov 07, 2022 by RAHUL NEGI

Payment Not Updated (DMI Finanace) ^Open

Hi i did the payment of rs **** on dated ** Oct but as i have received a message against my Loan with the penalty amount, after payment **** Updated but no record found of Rs ***. Rest in current month i have paid **** rs but they adjusted La...

Nov 07, 2022 by Akash Mishra

No service or refund given by merchant (Ippopay ) ^Open

I paid to Ippopay but didn't get any service as he promised Kindly provide my refund. no service received...

Nov 04, 2022 by surendra bhadu

Regarding Loan interest rate and tenure reduction (Bajaj Finance) ^Open

Dear Sir/Madam, My Loan No. P***PTP*******. The executive called me and said that I have sanctioned a pre-approved loan of Rs. *,**,***/-. so that I accepted. Later I got a call from another executive, for documents and he explained the loa...

Nov 02, 2022 by Prathibha Kumari

15000 90 0a 58 9 0 09g 9h (Dhani instant personal loan ) ^Open

** @ '(@ +>(G* *(@ (G ,$>/> ? *> ***** *B* > *K( *>* *K /> *H ,* * K *(@ .G ***** *A* .> *(G *KG * *K( > amuont *G >$G .G .> *K >> *G?( , *.>*G ***** -@ *G *?/> *H * *K( -@ (*@ &?/> *H ...

Oct 31, 2022 by Gulab Yadav

No refund amount of dhani finance loan (Dhani Finance Service Company) ^Open

** @ '(@ +>(G* *(@ (G ,$>/> ? *> ***** > *K( *>* *K /> *H ,* * K *(@ .G ***** *B* .> *(G *KG * *K( *G(G ** *****+*****.?*> * *>** *K >> *G?( ** @ *.>*> *K( -@ (*@ &?/> * ***** *B* -@ *>** (*@ * **G *H ...

Oct 30, 2022 by Gulab Yadav

Payment made but service not delivered (Teen Patti Club) ^Open

Merchant totally declined fovr service. Money not received payment made but service not delivered please help me...

Oct 27, 2022 by pankaj

Bank manager (Union Bank of India) ^Open

Mai satyam Mishra address vill post Kyoti dist Rewa madhya pradesh India ****** cm ke dwara chalayi Gayee yojna grameen kamgar setu path vikreta Street wonder me loan lene ke liye apply Kiya tha application date **/**/**** application nu. SVRE...

Oct 25, 2022 by satyam Mishra

PayTM not giving cashback (PayTM) ^Open

I placed an order on the website of Flipkart health+ on **th September using Paytm wallet as they were promising cashback of *** rupees. But in this way they actually fooled customers. Now, I have been constantly mailing both Flipkart health+ a...

Oct 24, 2022 by SHIVANI VALECHA

Activation of postpaid services fraud call (PayTM) ^Open

Paytm has activated postpaid services without my consent & knowledge and Paytm has also charged me late charges and convenience charges total amount of Rs ****.**. I tried to contact Paytm company customer care different ways for clarification ...

Oct 24, 2022 by Jithin Sanjoth Joy

Company is not returning money on maturity (Sahara Credit Co Operative Society Limited) ^Open

I HAD INVESTED IN COMPANY'S SCHEME THROUGH NINE BONDS MATURING ON AND BEFORE **/**/****. I AM TRYING TO CLAIM MY MATURITY AMOUNT AND HAVE RAISED DEMAND IN LOCAL BRANCH BUT COMPANY IS NOT ENTERTAINING MY MATURITY CLAIM....

Oct 23, 2022 by MAHESH NARAYAN SINGH

Cashe Fraud of charging high interest (cashe app online loan service) ^Open

I have took a loan from Cashe at covid time i was paying my EMI regularly and now the person is harassing with calls as i still have * EMI pending which i\m unable to pay as its almost **K now and also they have contacting my relatives and t...

Oct 22, 2022 by Yaccham Ranjith Kumar

Bajaj ki penlti bharne ke baad bhi paresan kiya ja raha he (Bajaj Company ) ^Open

Meri bajaj ki penlti baki thi **** rupay to recavery ajent ke phon aate the to me paresan ho gya tha fir or ak din phon aaye to unhone bola ki aap ki ** present penlti maaf ho jayengi aap aadha pement kr do mene pement kr diya **** rupay kr di...

Oct 20, 2022 by Vikas masani

Deposit not yet credited (Mostbet) ^Open

I ve made * deposits on **th October and still now it's not yet credited. They are telling the same thing over and over. I think I'm cheated. They are telling about some server issue.. it's been * days.. and the customer care service is at wor...

Oct 18, 2022 by Akshaymk

Money stuck no payment (Adarsh Credit Co Op Society ltd) ^Open

My mother in law has deposited her lifetime money into adaradh cooperative who is retired now. She had deposited * lac rs ** Oct **** for **% interest for ** months and still not received the money back ...

Oct 18, 2022 by Vikas Jain

SBI CREDIT CARD (Sbi Credit Card) ^Closed

Hi Team, My self Tarun Kumar from Patiala Punjab, This case is regarding my credit card joining fee and late fee charged on joining fee. on **st of May I got and sms from SBI credit card team regarding card has been dispatched to your addr...

Aug 28, 2021 by TARUN KUMAR

SBI credit card charged me illegally (Sbi Credit Card) ^Closed

On the year I asked SBI to stop my card. All the due was cleared. They started charging me with annual charges even after I informed to cancel the card and also my card is lost. My call was disconnected by them whenever I used to ask them to cl...

Aug 26, 2021 by Tirtha Pratim Basu

SBI principle Amount doesn t change (Sbi Credit Card) ^Closed

Hi Due to pandemic situation Im making minimum payment from last * months ***** but my principle amount decreased from ****** to ******. ***** for charges and interest they have deducted. It's like **** interest per month, instead of this lend...

Aug 22, 2021 by Kiran Babu

I requested card closure a month ago (RBL bank credit card) ^Closed

I asked for card closure during the *st week of June. Initially they charged me annual fee during my first month statement itself for the *st annual free credit card. Later they waived off the annual fee. Now they again claiming that there is a...

Aug 21, 2021 by Vijayarani Maradona S

Credit balance refund not done (Sbicard.com) ^Closed

My SBI credit card No. xxxx xxxx xxxx **** was deactivated on my request recently. But credit balance of Rs. ***/- was not refunded inspite of repeated reminders for last one months...

Aug 17, 2021 by Sujit C

PaytmMoney not refunding money for failed transaction (paytm money) ^Closed

I invested Rs.**** in Franklin India Feeder Mutual Fund through PaytmMoney on **/**/****. But, till now I haven't received any units allotment or my money back. After multiple times trying to reach their Customer Support, I got no satisfactory ...

Aug 17, 2021 by Vishal Jain

My forex investment amount got robbed by a fraud person (King Trader) ^Closed

I invested **** rupees to a person who claimed himself to be a Forex market trader, so I gave him *,*** rupees for investing in forex shares where he promised to get lot of profits, but instead of investing, he robbed my money, blocked me and r...

Aug 15, 2021 by Vaishnavi Bhairappa

FRAUD ADVISORY REFUND OF MONEY (Pinnacle Market Investment Advisory Pvt. Ltd) ^Closed

Organization promised dynamic profit during the initial stage of enrollment and mentally pressurized to pay * Lakh asap, once payment was made I was informed that the market is at risk or the resources aren't available. The trade was done witho...

Aug 15, 2021 by NIRAJ Tiwari

Go cash personal loan fraudulent (Go Cash ) ^Closed

I had downloaded go cash app and filled in the details which they asked me to send deposit money of rs.*** which will be refunded by adjusting in the loan amount I paid the amount by google pay but i didn't received requested loan amount....

Aug 12, 2021 by DEEBANRAJ

Amount debited from my account but didn t reach the merchant (Sbimops ) ^Closed

I made payment of registration fee of rupees *** from Google pay on **th July, the amount was debited from my account but didn't reach the merchant. I should've receive the refund if the transaction was unsuccessful but I haven't and its been *...

Aug 02, 2021 by Jeannie Mozhui

House deposit not given back (Nobroker) ^Closed

No broker se maine ek house rent par liya tha Jo main khali bhi kar chuka hu but mera deposit abhi tak wapis nahi aaya. RM name is Mr. Kaushik. And he think I m a fool who call him regularly. ...

Jul 23, 2021 by Mohit

My Deposit not credit to neither BitBNS Nor to my Bank account back (Bitbns) ^Closed

I have deposited **** from my DBS bank account to BitBNS pay account ( My registered Mobile number is same as my Voxya account linked mobile number) on **th June ****. When i checked with their customer care ( bitbnstechnicalteam@gmail.com), th...

Jul 14, 2021 by Bharathiyar

I didn t receive my refund (Dhani app indiabull credit line app) ^Closed

Hi there, My dhani account number is : ********** . I have made a transaction on **:**AM, *rd july of amount Rs.**,*** and that transaction was failed, Usually refund gets credited in **-** hours but now it's been * days and still I didn't re...

Jul 12, 2021 by Syed Taher Ali

ANDHRA BANK PLEASE REFUND MY DEPOSITS MATURITY AMOUNT (Andhra Bank) ^Closed

MY PARENTS HAVE DEPOSIT IN ANDHRA BANK [attachments enclosed). BOTH OF THEM HAVE EXPIRED LEAVING DEPOSITS BACK {death certificates enclosed.)THEY HAVE NOT REGISTERED ANY NOMINEE. MY SISTER HAD GIVEN ME CONSENT ON THE LEGAL HEIR / NO OBJECTION C...

Jul 12, 2021 by SURENDRA KUMAR REDDY PADALA

Problem facing in withdraw of money after getting profits on MOSTBET (Mostbet) ^Closed

Hii voxya This the only service which I refer to everyone that who need help and right judgement Once again I came here because i need your help again Mostbet is the service of games betting which I used to deposit and bet on certain games...

Jul 09, 2021 by Shaik mohammed azam

Moneyback plan Not a NoBroker closure but they claim it as their lead (Nobroker) ^Closed

This is to express that I am completely disappointed, pained with refund policy of NoBorker. I had paid **** odd RS for money back plan offered by no broker. within * days of start of my plan, my old lead from HOSUING confirmed occupying my h...

Jul 08, 2021 by santosh

Amount not credited (Wazirx India) ^Closed

My amount is stucked with wazirx it did not processed to my wallet but deducted from my account.I have chased many time to wazirx but they are not giving any reply. complaint no. *******...

Jul 06, 2021 by ASHIMA

Booked cylinder through airtel app (Airtel ) ^Closed

on **-*-**** i booked cylinder through airtel thanks app and transaction is initiated and i paid the amount through debit card and the amount got deducted and cylinder was not booked later i called customer care and they even don't know that th...

Jun 30, 2021 by srinivasa rao seeramsetti

Mentally Financially Harrased By Zebpay Exchange in India (Zebpay Awlencan Innovations) ^Closed

Hi sir, I deposited **k on *th May to my zebpay account, but still I am struggling for getting back my money, many times i put mail, create tickets also, I tweet to there ceo and all higher authorities but everytime they did false commitments, ...

Jun 26, 2021 by Rahul Parmar

Money debited from Account but not credited to wallet (Wazirx India) ^Closed

I deposited to wazorx on *rd of june ****,but amount not credited to wallet till **th of june ****. I talked to customer support and reported several times but all went in vain. Transaction Id.****ed**c**e*******f...

Jun 12, 2021 by Krishna Chetry