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Naveen Kumar filed complaint against Royal Enfield on Feb 24, 2025
This is Naveen from Chennai, and I own a **** Continental GT***,
Vehicle No: TN ** AB ****
Chassis No: ME*P*A*FAL*******
I've been facing a poor pick-up/power loss issue for about a month now.
Problem Background (Feb'**):
Everything is fine till *** kph (for the first * gears); post ***, the bike struggles to pick up the speed.
I can sense that more than half of the throttle is available.
But I twist the throttle, speed reduces & the RPM too.
When I approached RE SVC, I Speed Motors, they suggested to change the clutch set.
After a week, I was told that my bike was ready, but then the very next day I realized that the problem had not been resolved.
I escalated this to RE CS team (Case ID CAS-********-K*Z*C*); they pulled in the service manager, Mr. John.
Left my bike at the same SVC for the factory technician inspection.
After a couple of days, I got the call from the SVC that my bike is ready, but then they have not revealed what they checked & what got fixed.
Contacted Mr. John; after a lot of discussion, he said that he'll check & feedback to me for taking my bike to the factory.
Since I insisted that everything is normal under *** Kph, to identify/fix the issue, we need to ride the bike above ***+ Kph.
But then, I received an email from John stating that the problem is solved & the bike is ready for delivery.
After taking the bike, again, even after the escalation, nothing changed.
Even someone from the factory couldn't fix the problem.
I've been chasing the people at SVCs & service teams, for about a month now for the solution,
but all I got is time, energy & money loss.
The above SVC damaged the Brake Pedal, Oil Filler Cap, Scratched the Footrest, Exhaust, Headlight Lens & Crash Guard.
Earlier Issues (May**):
Back in ****, your SVC Rudraa Motors damaged the Frame, Side Panel, Intake Cover, Taillight, and Powertronic ECU switch.
Where the frame got repainted while the rest of the things were repaired on my own.
Finally, I want my bike's poor pick-up/power loss issue to be resolved ASAP.
- I demand a skilled tech/factory inspection.
- Damages whatever caused by the ASC to be fixed.
Regards
Naveen.K
+**-**********
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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