Jio air fiber - Wrong Promises Misleading Refund Issue

Subject: Non-Refund of Money and Unfair Trade Practices by Jio and its Representatives

I am writing to file a complaint against Jio and its representatives for their failure to refund my money despite multiple assurances and promises. Despite contacting the executive team over **-** times, I have not received any satisfactory response.

Details of the Issue:

On **/**/****, I booked a Lead Request (LR*****FYUSL) using my mobile number. However, the sales representative (Sumit Das:+************) provided incorrect information and booked the connection with an incompatible address. To rectify this, I was asked to book by Arpan Das: +************, and Amit Mukherjee: ********** for a new connection with a different number and pay ₹****.**. I was promised a refund after the successful installation of the new connection, but it was never made by the jio and the representative did not pick my call.

Attempts to Resolve:

I have contacted various representatives, including:

*. Chanchal Patra and Rashmi Bharat (Executive Team), who promised a refund within ** working days from **/**/****, but failed to deliver.
*. Santanu (Regional Head: +** ***** *****), who assured me of a refund and cancellation of the order, but did not follow through.
*. Amit Halder (Manager: +** ***** *****), who failed to provide assistance.

Relief Sought:

I request that Jio refunds my money immediately and take action against Amit Mukherjee, Sumit Das, Arpan Das.

I have attached all relevant documents, including communication records and proof of payments, to support my claim.



I request to take immediate action and direct Jio to refund my money, considering the unfair trade practices and harassment caused by their representatives.