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Manisha Rasheed filed complaint against Make My Trip on Oct 9, 2018
Hello!
My complaint is regarding this domestic flight booking made via Make my trip mobile app on October *th**** ,booking ID-NF**************.
Actually, the previous day l had already made the flight bookings through Make my trip app,and just before l made the payment,the fares increased by around **** Rs. So, the next day, l just wanted to check whether this would happen again, l had no intention of making another booking. But, to my utter shock, when l clicked on the proceed with payment link after entering only my SBI debit card number, expecting to get the one time password page, l suddenly get this message saying my booking is confirmed. I was totally aghast. The total booking amount for two people was ***** Rs.
I immediately called up the bank people and blocked my card because l didn't know what to do.The bank people asked me to complain at Make my trip since it was not the bank's fault. I have had really bad experiences with Make my trip Customer care team in the past. If l was to cancel the tickets ,l would lose close to ***** bucks.Anyway, l lodged a complaint with Make my trip immediately,ref number ******-******. This was around **:** am on */**/**. They assured me that they would arrange a call back within ** hrs, and nobody has bothered to call up till now. Today morning they sent me a mail saying complaint resolved, no mention whatsoever of as to how they have resolved it. Neither have they cancelled the flight tickets nor have they issued any refund. I again called them up,and they have asked me to wait for another ** hrs. But, knowing very well from my previous experiences how well their Customer care team works,l am afraid that it is not going to be an easy task to get a full refund from them.
Hence, l am approaching your team to help me out of this situation. I am tired of waiting for the Make my trip Customer care people to give me a call back. I have already contacted them umpteen number of times,only to be given false reassurances. All l want is a full refund of ***** Rs. This is causing me a lot of distress. Really hoping that your team will help me out.
Sincerely,
Dr Manisha
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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