Orange Tours and Travels - WORST TRAVEL EXPERIENCE WITH ORANGE TOURS AND TRAVELS BUS

I would like to bring to your notice the Worst experience and agony during my Travel – Hyderabad to Mumbai on **th January **** while travelling with Orange Bus Travels.

Here are the sequence of events, some of them already I have highlighted during course of Journey in Orange(details - PNR:* ********* ,*From:* Hyderabad *To:* Mumbai
*Boarding Date:* **-**-**** at *Time:* **:** PM

• Came to Dilsukhnagar to board the bus, but to my surprise it was shuttle and further more shocker when I learnt that I got to board my actual bus till Patancheru(*.* hrs from actual boarding point) . Please note this was no where mention while I was booking my ticket. Unfortunately!
• When reached Patencheru and waited for few minutes for boarding bus to Mumbai. To my shocker it was not VOLVO bus as I booked and preferred to travel through Volvo only & prefer Orange
• Have listened driver and his helper kept on talking or checking there is AIR LEAK IN BACK TYRES AND TO MY SHOCKER THERE WAS NOT ACTION TAKEN AND JOURNEY COUNTINUED FOR ONE AND HALF HOUR. RISKING EVERYONE’S LIFE!!!!
• We travelled for *-* hours still and at one point Bus stopped and after waiting in the bus for half an hour , I came out to enquire why bus stopped for so long, driver said there is some Technical problem and it will take some time to fix and no one was giving any specific time of fixing , up on insisting he said another bus in coming as they cannot fix the Tech problem.
Another bus took **-** minutes to arrive. Overall we waited more than an hour. No one from Orange bus staff(drivers/cleaners/helper) given any clarity on the situation, they were completely clueless of things and completely irresponsible
• I was now sure that I will not be reaching my destination on time i.e. *:**am. By now, we have already wasted *-* hours and by *:**pm I was still in Hyderabad and the driver was not sure of when we would reaching, was giving timing as ** or **pm on **st January.
• As I had appointment at US CONSULATE I couldn’t take any chance and with so much of uncertainty and RISKY situation I was forced to stop the journey with Orange bus and prefer to book a flight
• Unfortunately, there was so support or any guidance from Orange staff as I was completely in outskirts and had to go back home and catch flight at *:**am
• I have paid three times more(Rs ****) to reach my destination and additional of Rs ****/- for travelling back home from unknow location .

Above has been a very bad, Risk and dangerous experience I had Travelling with Orange Travels I never had in my Life. And considering the mental stress and agony and added to it Monetary loss I had,
I would want a complete compensation AND LOSS THAT I HAD TO BEAR because of Orange Travels mismanagement of things i.e Rs **** + **** = **,***/- with immediate effect.