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Orange Tours and Travels - Negligence and customer dissatisfaction

Lavanya N filed complaint against Orange Tours and Travels on Mar 2, 2024

We have booked a sleeper seat today on orange tours and travels, it showed the pickup point as chandanagar we selected that, after booking the ticket respective travels person called and said you can reach miyapur as there is only one passanger we are unable to come to chandanagar after a while he called again and said there will be another bus coming from that route you can take that bus and after that you can change to bus which you have booked, we have placed the sleeper seat for comfortable journey, how can we change these many buses even we selected the exact location which provided in the app, this is second time i have faced this kind of issues with this travels, sorry to say this this the worst travels I had ever seen..........


From: Hyderabad
To: Chilakaluripet
Bus Partner: Orange Tours and Tra
Service No: ***#****#****#*****#*****#****
Journey Date: **-Mar-****
Departure Time: **:**
Seats: U**
Bus Type: * + * (**) AIR SUSPENSION SLEE
Boarding Point:Chandanagar ,
Bus Partner Helpline:***********
Dropping Point: Chilakaluripet.
www.abhibus.com - ***% Swadeshi Travel Platform
Chat with us : https://m***j.app.goo.gl/chat
This message is a valid mTicket.
Please report ** minutes before dep time.
AbhiBus Customer Care: ***********

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Orange Tours and Travels

14

Total Complaints

7

Total Resolved

50.00%

Consumer Satisfaction

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