Make My Trip - Worst service by Makemytrip team

Surya filed complaint against Make My Trip on Aug 13, 2019

I booked a hotel through makemytrip for my client from South Africa. We had a very worst experience at a hotel so we went to one more hotel. I requested to make my trip people cancel the existing and go for a new booking. The issue finally reaches to customer delight team from the Agent level. I hope they make my trip doing business by recruiting non-sense and stupid people. Even they don't know about the software and cannot able to retrieve the booking details and ticket details.
For every time I need to waste at least * hrs by explaining the issue but still, the result is zero.
The following are the booking ID with tickets for references
Booking Id: NH*************
*th July **** - **********
*th July **** - **********
**th July **** - **********
**th July **** - **********
**th July **** - **********
**th July **** - **********
**th July **** - **********
**th July **** - **********
**th July **** - **********
**th July **** - **********
**th July **** - **********
**th July **** - **********
**st July **** - **********
**th July **** - ****** - ******
Every time only one sentence like "will check and call you in ** - ** hours but no use since * months.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Make My Trip

713

Total Complaints

296

Total Resolved

41.51%

Consumer Satisfaction

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