Make My Trip - Worst service by Makemytrip team

Surya filed complaint against Make My Trip on Aug 13, 2019

I booked a hotel through makemytrip for my client from South Africa. We had a very worst experience at a hotel so we went to one more hotel. I requested to make my trip people cancel the existing and go for a new booking. The issue finally reaches to customer delight team from the Agent level. I hope they make my trip doing business by recruiting non-sense and stupid people. Even they don't know about the software and cannot able to retrieve the booking details and ticket details.
For every time I need to waste at least * hrs by explaining the issue but still, the result is zero.
The following are the booking ID with tickets for references
Booking Id: NH*************
*th July **** - **********
*th July **** - **********
**th July **** - **********
**th July **** - **********
**th July **** - **********
**th July **** - **********
**th July **** - **********
**th July **** - **********
**th July **** - **********
**th July **** - **********
**th July **** - **********
**th July **** - **********
**st July **** - **********
**th July **** - ****** - ******
Every time only one sentence like "will check and call you in ** - ** hours but no use since * months.

Share, let the world know

Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Make My Trip

730

Total Complaints

299

Total Resolved

40.96%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

SUSHIL BHADWAL on Sep 2, 2025

Make My Trip – Incomplete refundClosed

Make my Trip refund incomplete money deducted during booking of Indian Railway journey held on ** August ****. Please Note Train Cancelled on this day by Indian Railways itself.

Ravi Shankar tiwari on Jun 11, 2025

Make My Trip – Refunf not given by the company Closed

I have booked four tickets from LKO to haridwar jn by make my trip platform on ** th of may ** and today is ** Jun ** but till today my refund amount not credited if i am calling their agents they are not giving any...

Mohit Chandwani on Oct 14, 2024

Make My Trip – Fraudulent Ticket bookingClosed

I have raised many requests and tried to connect with customer support for **-** times. Still not getting any irrelevant response every time. I booked tickets on **th oct for the trip dated **th Nov and MMT team to...

Karthika Raja on Sep 6, 2024

Make My Trip – Refund IssueClosed

I booked a ticket in Make My Trip on Sep * for my upcomming travel ( Booking ID: NN*A*SRH*********** ). Today I got a information from the Airline that they cancelled the flight and reschedule it. Due to this I canc...

Syed Mohd Askari on Sep 6, 2024

Make My Trip – TICKET CANCELLED WITHOUT CONCENTClosed

Passenger Junaid Khan cancelled his flight directly from Indigo by using split Pnr given to him from Indigo , And then he raised a refund for his name on MMT app for this booking by selecting only his name . (Bo...