Namita Bansal filed complaint against Makemytrip india Pvt Ltd on Nov 4, 2022
I have a travel planned to Kozhikode in Month of January as i am a student of IIM Kozhikode and there is a campus visit planned by the Institute. But by mistake when i booked my flight on *st Nov, i booked flight to Kochi instead of Kozhikode. My flight details are as below:
Date of Journey: * Jan ****
From : New Delhi
To : Kochi
Flight Number: AI-***
Time of departure: **:**hrs
PNR: *YZIIN
Date of Journey: ** Jan ****
From: Kochi
To New Delhi
Flight number: AI-***
Time of Departure: **:**hrs
PNR: *YZR**
I booked both the flights through Make My Trip.com
But within * hours of booking, i realised that i have made a wrong booking and i tried to cancel it on MMT. MMT showed the total cancellation charges as Rs **** in which Airline cancellation charges were Rs ****.
i approached AirIndia within * hours giving all these details and got an auto reply that i will be contacted in ** hours.
But there had been no reply from Air India and then i called up MMT to check with them if they can support. MMT said that you have called us after ** hours so we can not do anything. if i would have called within ** hours, then according to DGCA policy , the airline would have given full refund.
My issue with Makemytrip is that why have they not the information public about cancellation within ** hours will give a full refund and why are the charges not calculated automatically keeping the DGCA policy in mind.
Because of their hiding this information, i am facing a loss. i would have cancelled my ticket within ** hours if this information was made available on their website. Lot of people will not be knowing this and will be facing losses.
Thus i request you to please get this issue resolved.

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario

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- Preeti Anandan
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