Make My Trip - Unresolved Hotel Situation During My Stay

am writing to express my deep disappointment and frustration regarding the unsatisfactory accommodation provided during my recent trip booked through Make My Trip.

As per my reservation, I was expecting a comfortable stay at the hotel mentioned in my itinerary. However, upon arrival, I was shocked to discover that the hotel was undergoing significant renovation work. Out of the total *** rooms in the hotel, a staggering ** rooms were under renovation, a detail that was not communicated to me prior to my arrival. The noise from the ongoing construction, particularly the incessant hammering, made it impossible for me to relax and enjoy my stay. Additionally, to my dismay, I found out that the swimming pool was also under renovation, depriving me of a promised amenity that I was eagerly looking forward to.

Despite my numerous attempts to seek assistance, I have been met with nothing but disappointment. I made over ** phone calls to your customer service line and sent more than * emails seeking guidance and a solution to this issue. Each time, I was assured that my concerns would be addressed promptly, only to be met with vague promises of resolution within arbitrary time frames like "* hours" or "** minutes." Unfortunately, none of these assurances materialized into any meaningful action or resolution.

I must emphasize that the situation was so dire that I informed your company the very next morning that I could not stay at the hotel for the next two nights. However, my plea for assistance and a change of accommodation fell on deaf ears, exacerbating my frustration and discomfort.

For your reference, the complaint reference number is *****************, and the booking ID is NL*************.

It is deeply disheartening to experience such negligence and lack of support from your company, especially considering the trust and reliance I placed in your services when booking this trip. As a paying customer, I expected better communication and assistance in resolving this matter promptly.

Therefore, I kindly request the following actions be taken to rectify this situation:

*. Immediate relocation to a comparable hotel that is not undergoing renovation.

*. Compensation for the inconvenience and distress caused by this ordeal.
*. A formal apology from your company for the inconvenience and poor handling of this matter.
I urge you to prioritize this matter and provide a swift resolution. Failure to do so will leave me with no choice but to escalate this issue further through relevant consumer protection channels and seek appropriate compensation for the substandard services provided.

I trust that you will take this matter seriously and act swiftly to address my concerns. I look forward to hearing from you at the earliest convenience.