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Mohammad Ahtesham Raza filed complaint against Make my trip on Feb 28, 2026
I am filing this complaint against MakeMyTrip (MMT) for unfair cancellation charges, misleading information, financial loss, and severe mental distress.
On **rd December ****, I booked a refundable international flight ticket from London to Mumbai for travel on *th March ****. The total ticket amount was Rs. **,***/-.
Within ** hours of booking, I attempted to cancel the ticket through the MMT app and website, but both showed technical errors. I immediately contacted customer care; however, even their executive was unable to process the cancellation due to the same system issue. I was clearly assured that the cancellation charges would remain the same until *th March **** and that I would not suffer any loss because the issue was from their end.
On **th December ****, I formally emailed MMT explaining the entire issue and clearly stated that since I had been trying to cancel the ticket from **th December ****, any extra charges beyond that date would not be my responsibility as the fault was entirely on MMT’s side. Despite repeated calls and follow-ups, I did not receive a single written response until **-**-****, when I finally received attention only after contacting them via Instagram.
It took over ** days just to inform me about the refund amount. After making at least ** stressful calls, I was told that out of Rs. **,***/-, I would receive only Rs. **,***/-, meaning nearly **% of my ticket amount was deducted, claiming I failed to cancel within ** hours.
This is completely unjust. I made every possible effort to cancel within ** hours but was prevented due to MMT’s own technical failure.
MMT further claimed that around Rs. **,***/- was charged by the airline (Air India). However, when I contacted Air India, they informed me they could not view cancellation details because the ticket was locked by MMT, raising serious transparency concerns.
Due to MMT’s negligence, I suffered a financial loss of approximately Rs. **,***/-, extreme mental stress, repeated follow-ups, and unnecessary harassment.
I have all supporting emails, screenshots of errors, and call records.
I request a full refund of the unfairly deducted amount and compensation for the mental harassment caused.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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