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A K Singh filed complaint against EUREKA FORBES LTD. on May 31, 2025
Customer Name: A K Singh
Location: Prayagraj, UP
Date of Complaint: **/**/****
Appliance: Dr. AQUAGUARD CLASSIC+
Service request no. CM-******-********
AMC Contract: Yes, GOLD AMC from **/**/**** to **/*/****; AMC Invoice no. I***********
Brief Summary of the issue:
I raised a complaint on the above-mentioned date as my water purifier stopped working abruptly. Upon inspection by the technician assigned by Eureka Forbes against my service request, it was found that the PCB installed in the purifier needs to be changed.
When I enquired about the timeline of this resolution, the technician was hesitant to share and was not definite in his answers. Upon persistent questioning, he revealed that the local service centres don't possess such spare parts and they will have to order in after raising a request at their end.
Since then, I have been continuously following up with the local technician, his manager and the service centre via email, but no one is being responsive. I have sent over ** emails to the customer support however, I have received the same or a rephrased version of the below-mentioned text over the past week.
"Greetings and thank you for contacting Eureka Forbes customer support. We regret the inconvenience caused to you.
We would like to inform you that your complaint has been escalated to our service partner for quick resolution.
Your complaint CM-******-******** regarding the purifier not working is open and will be addressed in ** hours.
We want to express our sincere apologies for the delay in providing the service as promised, we are actively addressing the issue to prevent future occurrences."
Customer support is giving a **-hour deadline on every mail reply, but no one is adhering to it. I feel helpless and looted by the brand, as even after possessing a *-year AMC, they are not repairing my appliance.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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