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Jaydeep Trivedi filed complaint against Redbus on Jan 16, 2020
I booked a ticket on **th January **** for a bus leaving on **th January from Jamnagar to Pune.
The payment was done using Paytm UPI. The money was deducted from my bank account.
However, there was a technical difficultly on Redbus application. After this, I tried to reach out to Redbus but they have no human support system and has only Autobots which kept on insisting they didn't receive the payment. I got in touch with Paytm and confirmed that the payment was indeed successful. I have attached screenshots of the technical error shown on Redbus as well as their replies stating that they haven't received the payment.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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