Samsung - Technicians cheating the customer

Sir

I requested for repairing services of my washing machine to the customer service cell

As per my request two technicians Mr Zayed Khan and Mohseen Khan visited my house at Nokoo homes

After looking into my washing machine they informed me that the panel board and sensor has to be changed

I said OK

They charged for the panel board Rs **** and for the sensor they charged me ****

When I made inquiry in the internet the Panel board costs Rs ****(max) and the sensor costs ***(max)

The total cost as per the internet inquiry it is Rs ****.(max)

But I have paid them Rs ****

I have been charged Rs **** extra.

Also the money was paid to the technician account through Paytm. It was not paid to Samsung service center.

I feel something is fishy.

I request you to hold an internal inquiry and return me back Rs **** which was charged to me excess

Also I paid Rs *** for * cleaner packs and Rs *** for service charges and Rs *** as visiting charges. Totally I paid Rs **** to the technician account via paytm.

Please resolve the issue as early as possible

My phone number is **********.

Yours faithfully

M Syed Kunmir
Ex DGM Bank of baroda