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Chandan Vishwakarma filed complaint against Oyo on Aug 22, 2019
I booked oyo property for my stay during ** Aug **** to ** Aug **** period at collection o *** beck began ballygunge, Kolkata and paid the total fare in advance. I arrived at the hotel reception around *:** PM on ** Aug **** in the evening and came to know that my booking has been cancelled since no rooms are available.
I asked reception guy Mishra, he told me that he has informed to Oyo prior to my arrival at the hotel for the cancellation however I did not receive any information from hotel or from OYO about the cancellation.
I called OYO customer service team around **-** times. The people had a conversation with the hotel team and informed me that there is a technical issue and OYO customer service team shifted me to another OYO property OYO ***** Kuber residency. This process took around * hours. I reached OYO ***** Kuber Residency around **:** PM and again from the hotel reception team I came to know that my booking has been cancelled since there is no room. Though this booking was done by OYO customer service team itself. I again had a conversation with OYO customer service team and this time they informed me that they will refund my money in *-** days. Due to such behaviour by OYO I had to struggle for more than * hours and since they cancelled my booking on the very last moment I had to choose the hotel which is near me. It cost me ****. I want a complete compensation amount from OYO.
**** Hotel charges
*** OLA charges from *st place to *nd place
Also, need action against such hotels.
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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