Loading...
Neeraj Kumar filed complaint against OYO on Dec 16, 2025
I am writing this mail to inform you that I have made booking through OYO via call for * guests with booking ID - Q*RX**** on ** Nov. **** but when I called the hotel manager - ( Rajeev Jha )for inquiry of location to the hotel he didn't have time to guide me, then again I called him for location inquiry but without any reason he became furious and used uncivilized and rude language against me and ended the call. So I called OYO support to cancel my booking to that hotel and refund the booking prepaid amount Rs. ****/- ( txn ID - S********) which OYO insisted me to pay mandatorily without check-in at the time of booking, but the OYO support outrightly denied for refund and booked me another hotel for the same day ( Hotel O M.S. Inn) with ticket ID - **********, time - *:** P.M., date - ** Nov. ****.
Since there was urgency so my guests visited the hotel and found that the hotel room shown by staff was extremely unhygienic and filthy, wash room basins were broken, room was in extremely dirty condition inhabitable for a person to stay which is a breach of contract. Even after extreme exhaustion seeing the condition of hotel I was forced to cancel the booking and leave the place which have no alternative of even commuting.
So, considering all the above facts I want OYO to refund the booking amount of Rs. ****/- as soon as possible
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
I have booked rooms through oyo app for **/* and **/* on **/* morning. While visiting the property. The property management shown us a very worst and Ac not working room. I asked them for a good room but they told t...
mujhe mera refund chahiye maine jo room book kiya tha pement bhi kiya par room na milne ki vajah se cancel kiya abhi tak refund nhi aaya h ** din ho gye h nhi aaya **hr m to m polic complain karunga
Booked a Hotel through Oyo on **th December, **** with prepayment of Rs. **** as the full booking amount. Upon arrival, the hotel rejected my booking saying rooms are full, after contacting Oyo support they assured ...
Dear OYO, I had booked a prepaid room for myself in hotel o Anshun residency near mk cinemas Rohini through your app. But when we went to check at the property, we were told by the staff that the hotel does not acce...
Booking is on hold even though the payment is done so hotel is not allowed to check in