Samsung - Samsung the frame 55 scratched tv deliver and 9 month old manufacturing

Rashmi kant filed complaint against Samsung on Jul 21, 2023

Sir,
I have purchased samsung the frame **” tv on **-**-**** from samsung smart plaza kantinagar delhi.They have delivered me a scratched TV. And now they are holding back from returning it. I have also sent mail to the company, but till now no action has been taken for TV replacement. There is scratch on tv display and back body. The TV remote also has to be charged again and again. The date on tv manufacturing and remote is different. Samsung service center engineer has also checked and confirmed the scratch but Samsung Smart Plaza Kanti Nagar is not listening to anyone. I am very upset. Please try to provide **** manufacturing tv to me.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Samsung

616

Total Complaints

271

Total Resolved

43.99%

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