Samsung - Samsung Phone Service Deficiency Pathetic Response to Warranty

Samsung Complaint Reference No **********
• I am writing this email to raise a complaint on behalf of my father ( C P K NAMBISAN) who is ~** years old residing at, XII/***D AASHEERWAD SERENE GARDENS,UC COLLEGE PO ALUVA. ALUVA, KERALA, ****** )
• To Samsung we had raised a complaint on service deficiency and lack of response. We had bought a phone Samsung Galaxy M**, placed on ** Oct **** through amazon.in and had shared the relevant invoice and warranty details.
• At the outset, I wish to submit that its nothing close to harassment with no closure of service request for the past ** days or so. My father had been to the Authorized Service Center @ ( Samsung Service Center, *St Floor, Xix.***,Palupallath Building, Opp Fed.Bank Ho, Bank Junc, Aluva, Kerala ******, India – Ph +** ***** *****) with regards to an issue with the handset not working and other issues which is under warranty. Its been more than ** days with no respite and connectivity. Multiple enquiries seem to reveal that there are lack of parts or motherboard issues, SIM not being read and so on. We fail to understand how can the company services be so lax for a faulty device. We would request that the device be replaced with a new one at the earliest. We don’t usually spend this cost to just face these kind of issues. Devices much cheaper work better. It is highly unprofessional to make someone as old as ** Years to run around for this device with no ETA and causing grave agony and difficulty.
• This is nothing close tor harassment in addition to service/product deficiency. I am unable to speak to my father due to want of device for last week. In the current prevailing conditions of corona, this is even riskier to have someone who is ** years to be going out to manage this. I think its a total insensitive behaviour on behalf of Samsung and strict action along with compensation and phone replacement needs to be arranged.

Looking forward for a speedy resolution

On Behalf of Sri CPK Nambisan
Biju Nambisan ( biju.nambisan@gmail.com)
S/O Sri CPK Nambisan