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Tanveer Ahmed Doddamani filed complaint against Royal Enfield on Apr 27, 2022
Hi Dino Sir,
Myself Tanveer,
Please take * minutes read the below communication with RE and how they are cheating genuine RE fans and customers.
Hi Sir/Madam,
I have booked the classic *** reborn in January and it was to be delivered in April first week with accessories for INR *,**,***/-
I see all RE bikes have a price increase of up to **K to **K.
Upon enquiry with the dealer, he said to ask and confirm with customer care.
Please confirm that as a pre-booked customer, we should be paying INR *,**,***/- and the price increase should not effect us?
Regards
Tanveer
Dear Tanveer,
Thank you for writing to us.
We would like to inform you that due to a delay in delivery this time Royal Enfield has decided to provide a price protection gesture to the customers who have made the booking
for the duration (*st Sep '** to **th Feb '**) the Ex-Showroom price will be applicable as it was on **th March ****.
The price protection will be applicable till **th April '**. If our dealership not able to offer the motorcycle before **th April '**,
then you can make the full payment on or before **th April to qualify for the price protection scheme and the motorcycle would be offered within ** days of full payment.
We appreciate your understanding in this regard.
For any further assistance, feel free to write to us or contact us at ***********.
Fardeen K.
Royal Enfield - Customer Support
F - facebook.com/royalenfield
Tw- twitter.com/royalenfield
W - royalenfield.com
Hi Fardeen,
Awesome Scheme, we make the full payment of *.*lac by ** April and RE will deliver the bike within ** days, wow.
Having payed **K and booked the bike in January, I still have no updates on its whereabouts.
If RE delivers me the bike tomorrow, I will make the payment on the spot.
OR
The price protection for advance bookings should extend all the way till the date of delivery not some silly date like ** April etc
If the above is not possible then I would like to cancel my order and request a full refund as the date of delivery as promised is not fulfilled.
I do not wish to fool myself by giving RE *.* lac and wait months and do follow ups with RE to get my bike.
Regards
Tanveer
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
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