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Sai Geethika filed complaint against Byjus on Jan 6, 2024
I have cancelled Byjus subscription on ** March, ****. The team asked me to wait for a month to get EMI cancelled. But in October ₹*** rupees were debited ** times as ACH RTN CHRG i.e, ₹*,***. Then I got to know that loan is still active.
When I contacted salesperson, Dilli Prasad,
(Email: thedilliprasad@gmail.com) (mobile no:+** ***** *****) he asked me to pay ₹*,*** to not have any dues on my account and get NOC. But i didn't receive any NOC till now. Instead I was harrased on calls to pay full EMI.
I even sent many mails to cancellation team but still no proper response.
On *th December I received a call from Rana Pratap, (email: rana.arinapally@byjus.com) (mobile no: +** ***** *****) he said he was from 'cancellation and refund' team. He asked me to pay ₹**** in order to keep the tablet with me and get full refund of around ₹**,*** to "UPI id :byjuspayee**@axl".
Still I didn't get any refund. Later again he asked me to pay ₹**** as bounce charges to get EMI cancelled.
Now he is asking me to pay one month of EMI i.e, ₹**** so that finance team will cancel my loan. He is threatening me if I won't pay money my loan will never get cancelled by finance and I would have to pay total EMI.
It's clearly negligence of Byjus team as cancellation was not done properly and i had to suffer such huge losses. I am just from a poor family and a student. Due to Byjus i had to suffer mental pressure &depression for this whole year. I cancelled on March now it's January ****.
I will take this matter legally and fight till end!!
I request you to immediately cancel my loan, give me my refund and NOC! Please look into this issue and respond immediately.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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