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PVR Cinemas - REFUND

Gautham filed complaint against PVR Cinemas on May 5, 2023

Hello,
I have been tried to book tickets for an movie through pvr app (online) On *st May **,Due to pvr's technical error In payment gateway it showed as transaction failed so I tried multiple times to book the cost was ***.** I applied an coupon code so the final amount was ***.** I thought due to the coupn code that I applied is the reason for transaction failed, So I removed it and the cost was ***.** I booked from my bank account the amount was debited rs ***.** And in app it showed as Transaction failed , So finally my tickets were also not booked as well and I didn't receive the refund amount, I will atach the payment proof too

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

PVR Cinemas

41

Total Complaints

31

Total Resolved

75.61%

Consumer Satisfaction

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- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

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- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

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